OptiView XG Archived Reviews (More than two years old)

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Vendor
Information Technology Manager
Aug 02 2017

What do you think of OptiView XG?

What is most valuable?

Gives us the ability to see our network.

How has it helped my organization?

It helps us troubleshoot when we have problems.

What needs improvement?

I would like a built-in tap feature which doesn't interfere with the network, and it allows you to see what is happening there. I would also like to see them lower the cost of maintenance. We paid a lot of money for the product and you also have to pay a yearly fee for technical support.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the stability of the solution?

There were no issues with stability.

How was the initial setup?

I was involved in the setup. It was easy.

What other advice do I have?

We can see the sub-net, but we can't…
Consultant
Engineer at a tech services company with 10,001+ employees
May 12 2017

What is most valuable?

We are looking at packet loss, tracking the packets which are going to and from a tap to figure out exactly what the problems are with the traffic movement.

How has it helped my organization?

We are using this product to improve our view of what is happening with the packets. We can analyze the information there fairly quickly. We can resolve the issue at hand… more »

What needs improvement?

At this time, I can't really think of anything specific. I need to ask my colleagues about that.

What's my experience with pricing, setup cost, and licensing?

I am not involved in pricing and licensing considerations.

Which solution did I use previously and why did I switch?

We didn't use any similar solution previously.

What other advice do I have?

You get what you pay for.

Which other solutions did I evaluate?

We evaluated Wireshark and some others, but this product was a better fit for our requirements.
Find out what your peers are saying about NETSCOUT, Zabbix, Nagios and others in Network Monitoring Software. Updated: September 2020.
438,725 professionals have used our research since 2012.
Arleen Ancheta
Real User
Senior Network Admin at a government with 1,001-5,000 employees
Mar 13 2017

What is most valuable?

* Network discover: We use it for fiber testing, for checking all the packets that are going in and out, availability, bandwidth, etc. * We don't necessarily use it every day, but every time we have some issues with the network, we use it… more »

How has it helped my organization?

There are a lot of improvements depending on the situation. We have a lot of tools that we can use. If we are in the field and we have OptiView, it is our first line of defense. It is very easy to do the troubleshooting right away. It's an… more »

What needs improvement?

I think everything is OK, except that they integrated AirMagnet already. It's also very heavy, like a brick.

Which solution did I use previously and why did I switch?

We did not switch to anything. But again, we have multiple monitoring tools, and we had XG since day one.

What other advice do I have?

* Make sure that you know what you're doing. * Make sure you know where to do the plugins. There are multiple Ethernet ports. Know which one you want to be part of the network, which one you want for management, etc. Sometimes they… more »
Vendor
Network Analyst at a transportation company with 10,001+ employees
Mar 07 2017

What is most valuable?

We have only been using it for site survey. I've used spectrum analysis as well, just to see what is on the wireless. I haven't used it too much, but it's on our network.

How has it helped my organization?

We use it as a site survey tool. I don't hire out, so it's done in-house. I don't use it every day, but only when I need to.

What needs improvement?

I had some problems generating reports. However, that could be me and not the tool. I don't know. I couldn't get a report out of it for some reason. I have to review that myself.

Which solution did I use previously and why did I switch?

OptiView XG is the first solution that I've gone with. I have not used any other solution yet.

What other advice do I have?

It's a good tool and is pretty simple to use. Once you get the hang of it, it's not too hard to use. You don't have to read a bunch of manuals to get it going, at least for the site survey part. For… more »

Which other solutions did I evaluate?

I did not evaluate other options. I went with this solution because I read the reviews on it and they were good. We had shortage of time to purchase the product, so either you purchase now or never. I… more »
Vendor
Network Analyst at a pharma/biotech company with 10,001+ employees
Feb 26 2017

What is most valuable?

The packet capture feature is valuable when there's a troubleshooting issue. Since this is a data center, there are thousands of servers/users.

How has it helped my organization?

When there is a performance issue, we do the sniffer capture on the OptiView XG, and then we analyze the captures. If it helps to determine what the problem is, then it improves the server or application performance.

What needs improvement?

The licensing cost needs to improve since it is very expensive, especially the licensing and maintenance costs. We used to cover the maintenance, but it's too expensive, so we no longer pay on a yearly basis for the maintenance anymore… more »

Which solution did I use previously and why did I switch?

The new OptiView XGs were purchased because the data center has all 10-gigabit fiber; so that's why we had to purchase that.

What other advice do I have?

Just test it out. We've always used a Fluke (now NETSCOUT), so I can't really compare it to anything else. The maintenance cost is obviously too expensive, so our management is not going to approve that type of maintenance cost on a yearly… more »
Vendor
IT Manager/Director at a hospitality company with 1,001-5,000 employees
Jan 31 2017

What is most valuable?

Most valuable to me is its size and the applications that are loaded on it. It's like a Swiss Army Knife. It's in a tablet size, but not like a laptop. It has handles and straps so it's easy to carry around and survey. The bulkiness I… more »

How has it helped my organization?

We've been using it a lot for the wireless portion. We've been doing surveys, heat maps, verification of signal strength, and everything else. If we use the OptiView, we also can use verified LAN and WAN, we do bandwidth throughput testing… more »

What needs improvement?

Recently, they introduced a cellular product, so part of what I needed was to add this onto the XG so we can do cellular heat maps for our properties and locations. Our owners come over and expect to have great Internet, as well as… more »

Which solution did I use previously and why did I switch?

We've used other products and the biggest problem was lack of support, no warranty or excess warranties; things like that. The OptiView support program was pretty comprehensive, including updates for the XG and the other products that we… more »

Which other solutions did I evaluate?

We looked at freeware options like JDSU. We looked at Wavetec, also.
Consultant
Network Engineer at a tech consulting company with 10,001+ employees
Jan 29 2017

What is most valuable?

The pre-site survey and the AirMagnet site survey help my company in pre-sales and post-sales.

How has it helped my organization?

We used it for our post-sales, so we can get a better understanding of the customers’ wireless needs.

What needs improvement?

They could improve the tablet hardware itself. It can't support the AirMagnet software.

What's my experience with pricing, setup cost, and licensing?

With the licensing and putting up the software, I pretty much didn't really have to do much other than activate the license.

Which solution did I use previously and why did I switch?

We didn't have a solution before. OptiView was the first of its kind. We wanted a pre-sales site survey tool and a post-sales site survey tool.

What other advice do I have?

Make sure the hardware supports the software. I think the software is good. I think it would work better on hardware that would support the software.

Which other solutions did I evaluate?

Before choosing this product, I didn’t evaluate other options.
Vendor
Network Engineer at a manufacturing company with 1,001-5,000 employees
Dec 14 2016

What is most valuable?

Packet sniffing - it allows us to see where there are communication errors between devices.

How has it helped my organization?

We had two devices that we didn't know what was wrong with them. Communication wasn't working and the graphical interface actually allowed us to see what traffic was being sent to which device. We were able to find out that there was… more »

What needs improvement?

We found that when we used the wireless section of the AirMagnet, we used to have a laptop dedicated to AirMagnet and it actually ran smoother on the laptop. The device still runs AirMagnet the same way the laptop did but it's not as smooth… more »

Which solution did I use previously and why did I switch?

We actually used another Fluke Networks solution. It was two of Fluke's separate products and this was a an all-in-one solution.

What other advice do I have?

We were able to try it out so if it's possible for you to try it out, it's definitely worth the trial. I'd rate it an 8. The wireless portion of it being a little stronger would probably get it a 10.
Vendor
Network Architect at a wholesaler/distributor with 1,001-5,000 employees
Oct 21 2016

What is most valuable?

We use it more or less for the troubleshooting aspect of wires and wireless.

How has it helped my organization?

It just made it easy to troubleshoot certain situations and to get a quicker resolution, depending on the situation. Basically, we utilize it to troubleshoot situations… more »

What needs improvement?

* Ease of updating, automated updating. * Basically, based on the unit right now, maybe get it to be a little bit smaller, lighter. That would help.

What's my experience with pricing, setup cost, and licensing?

Previously, pricing and licensing was easy. We'll see what happens with the change with Netscout.

Which solution did I use previously and why did I switch?

Before, we would use Wireshark and similar products. OptiView just made it a little bit easier. It was a neat package that made it easier to utilize.

What other advice do I have?

Just know that it's a niche product, but it works.

Which other solutions did I evaluate?

We basically upgraded. We had some legacy versions of this and we upgraded them. There was no evaluation or comparison.
Vendor
Network Engineer at a aerospace/defense firm with 10,001+ employees
Oct 21 2016

What is most valuable?

The 10 GigE connectivity and ClearSight are the most valuable features for us.

How has it helped my organization?

It helps us with troubleshooting. For example, we have a lot of 10 GigE connectivity in our data centers, so we can inject it into the switches, scan the ports and it enables us to capture that data.

What needs improvement?

It's bulky; it's a big tablet. The physical dimensions need to change a little bit; it needs to be more portable. It needs to be like an iPad. Right now, it’s like carrying around an iPad with three… more »

Which solution did I use previously and why did I switch?

We previously used the Fluke Networks EtherScope. We switched to the newer version because it didn't support 10 GigE. The biggest thing is support for 10 GigE connectivity, and the ClearSight… more »

What other advice do I have?

I was told that they have something called TruView; I would look into buying TruView as a package with it.

Which other solutions did I evaluate?

We were using Fluke Etherscopes, so we just kind of evaluated what they offered with that product. We didn't bring in any other vendors.
Vendor
IT Manager at a consumer goods company with 1,001-5,000 employees
Sep 29 2016

What is most valuable?

The most valuable feature of this product is the sniffer, where we can troubleshoot user connections by identifying the source and destination, to try to get to the root… more »

How has it helped my organization?

I don't use it that much, maybe once or twice, so I can't really say whether it has helped the way my company functions much. I want to. The challenge is getting the… more »

What needs improvement?

I think sometimes the codes that are provided with respect to the reporting function could be improved. Is there a way that we can automate the reporting that dumps the… more »

What's my experience with pricing, setup cost, and licensing?

I think that the maintenance is ridiculous on some of the products, including OptiView.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. Honestly, we probably use Wireshark more than we use Fluke in our environment, because we can deploy it to a person's laptop… more »

What other advice do I have?

Figure out how you're going to deploy it, and whether it will include online deployment. I think there's a lot of competition out there with respect to the online portion… more »

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options. I don't normally get into that. On the other hand, we do use other products for sure.
Vendor
Business Analyst/Quality Analyst at a engineering company with 501-1,000 employees
Sep 29 2016

What is most valuable?

I like the fact that it can map my whole network when I plug it into my router, my switch, that it can literally discover nodes and clients. That's very helpful, and then drill down to the switch.

How has it helped my organization?

If I'm looking for a client, if I have a MAC address, I can punch in the MAC address and it'll direct me to the switch and the port without me having to home to the switch itself. It can home my whole network, more or less, and find exactly… more »

What needs improvement?

It didn't used to support 10-gig fiber, which it does now. There wasn't a fiber module, which there is now. It ties into all of your other products, as well, so I'm actually pretty pleased with the product.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. Prior to OptiView, we did not have a tool of this magnitude or this type, so this was the first tool of this type that I've used and I haven't used any competitors.

What other advice do I have?

You need to be familiar with networking. Some people think you can just kind of plug it in. If you're a PC guy, then you can learn it but you need to understand networking protocols. Basically, have a good solid understanding of networking… more »
Consultant
Network Engineer Supervisor at a tech services company with 10,001+ employees
Sep 29 2016

What is most valuable?

* All of the wireless applications * The packet sniffer This product helps troubleshoot problems, find issues and fix them.

How has it helped my organization?

On the wireless side, when users say that they have trouble connecting to the wireless network in a certain area, I take the Fluke up and I use the analyzer to see the signal strength and if I need to… more »

What needs improvement?

I actually don't have any complaints.

What's my experience with pricing, setup cost, and licensing?

The licensing was confusing in the beginning, but once I figured out what was going on, it makes sense now. The software upgrade process on it is easy.

Which solution did I use previously and why did I switch?

I did use something else before using the Fluke product. I switched because of the more updated capabilities of the OptiView. For one thing, the OptiView is much more compact. The other things that I… more »

What other advice do I have?

I would recommend it to others and I have recommended it to others. I told my peers at other remote sites about this and three other sites have gotten one. They just love it. We love it. The only… more »
Vendor
Director of Enterprise Systems with 501-1,000 employees
Sep 29 2016

What is most valuable?

* Analysis of the packets across the network * Application monitoring We use these features for troubleshooting rogue applications. We look for lost packets when we're… more »

How has it helped my organization?

Basically, what OptiView XG allowed us to do is, when someone says, "Hey, there's a problem, we're experiencing slow latency in a site", we put it on both ends and we look… more »

What needs improvement?

None of my guys have said anything about improving it or doing anything like that. I really wouldn't have any input on that one. Nonetheless, to make the product perfect… more »

What's my experience with pricing, setup cost, and licensing?

It's expensive.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. What we had before the Fluke product, we had the ASUS. Those were in-betweens, and that was just to see what the utilization… more »

What other advice do I have?

The only thing I could say is make sure that you get help in the beginning to set it up correctly, and then it pretty much runs on its own and you have no problems. That's… more »

Which other solutions did I evaluate?

Before choosing this product, we looked at some others; they didn't have a lot of the things that this product had, so that's why we selected this one. We had previous… more »
Vendor
Failure Analysis Manager at a tech company with 10,001+ employees
Aug 31 2016

What is most valuable?

The WiFi debugging features. It's called Debug. It helps solve issues that we deal with, with our product.

How has it helped my organization?

It allows us to be able to troubleshoot, predominantly in the field, with the tools that we would normally have in the lab. The portability, the software of it, is nice to use. The GUI’s very user friendly, so it's easier for the field… more »

What needs improvement?

There's some obvious shortcomings with the product. Hardware is unreliable. It's already crashed on me several times. It's unusable for weeks. There are some problematic features. For example, file sizes cause problems where they're too… more »

Which solution did I use previously and why did I switch?

We used the PC-based devices. They were much harder to be mobile, so this device makes it easy to go into the field with. It's more accessible if you're out in the field.

What other advice do I have?

Do the proper research into the features that it has and whether or not it's the right fit, because for the cost of how much you pay for, there are other solutions out there that you can get. It's the portability that makes this valuable… more »
Consultant
Contractor at a consultancy with 1,001-5,000 employees
Aug 31 2016

What is most valuable?

The device is easy to use and is effective very quickly. I can plug it into a network and troubleshoot it in 15 minutes and pinpoint problems that would take days to do otherwise. It is an expensive… more »

How has it helped my organization?

Its effectiveness has improved the way my organization functions. It is hard to say what it takes to analyze a network without this device, and then of course with it. For example, with the wireless… more »

What needs improvement?

I cannot even speak to that because normally what it does for me is so well. Then they come out with new features that I cannot even anticipate that make the product more effective. I do not want to… more »

What's my experience with pricing, setup cost, and licensing?

Their pricing is expensive. They are the Mercedes. Most people have a problem with that understandably, because if you are only going to use it once, it is hard to justify it. Luckily, a company like… more »

Which solution did I use previously and why did I switch?

We implemented this solution in the first place for testing of wireless, for wireless troubleshooting. We had a lot of problems with our clients implementing their own wireless, and they were doing it… more »

Which other solutions did I evaluate?

I have used other products. There were no products that did what the OptiView did as well as OptiView. They have no competitors because nobody has done it like them, so they basically own it. That is… more »
Vendor
Network Engineer at a media company with 1,001-5,000 employees
Aug 31 2016

What is most valuable?

We are using it to run wireless only. From a wireless perspective, it's a great tool for going out in the field and seeing what's going on.

How has it helped my organization?

We use it. It's great for going out there and getting environmental information regarding WiFi. It's great for doing surveys. It's great for generating reports that can be submitted to management-type people, that type of stuff.

What needs improvement?

It takes some time to get used to it. There's always room for improvement in the ease of usability, learning curve type of stuff. It was not that user-friendly at the beginning. Like anything else, the more time you spend on it, the better… more »

What other advice do I have?

It's worth a shot. Give it a try. Definitely a product worth considering. I'm not sure what else is out there on the market at this point in time. I haven't really looked into it, but it would be definitely something you would want to check… more »

Which other solutions did I evaluate?

I played around with some free stuff, but nothing that would be comparable to this particular product. It was a management decision to go with this product. That's what they gave me to use. I'm just an end user.
Vendor
Network Engineer at a comms service provider with 10,001+ employees
Aug 31 2016

What is most valuable?

Packet capture is a valuable feature. It's a network troubleshooting tool.

How has it helped my organization?

We use it to validate new networks. We use it in our data center. We need it for troubleshooting WAN circuits, which are LAN circuits. We use it to troubleshoot and validate LAN and WAN circuits. We have approximately 300 servers that we use OptiView for.

What needs improvement?

We would like to use it to decode IP tunnels. That would be it, as far as room for improvement. We have a lot of IP-to-IP tunnels. If we can decode the traffic within the IP tunnel, that would be great. Also, if they added some software features to enhance usability. If I wanted to do a simple… more »

Which solution did I use previously and why did I switch?

We switched to OptiView to be a little bit more flexible. We were using Wireshark before, and wanted something a little bit more flexible. It's more portable. It's more accesible, as well, because it has lots of ports on it to do different things.
Vendor
Director of IT with 501-1,000 employees
Aug 09 2016

What do you think of OptiView XG?

Our county has more than 110,000 residents. The county’s IT department supports every elected and appointed county entity, including courts, law enforcement, fire, public works, tax, utilities, internal administration and more. The 3,000-node wired and wireless network provides access to more than 700 users and runs a variety of specialized applications, often from small third-party vendors. With 3,000 nodes spread over a 540 square mile area, 3 data centers hosting more than 100 TB of data, more than 20 buildings with indoor wireless, 70 servers and more than 40 virtual servers, and 700 users, our network is complex. My team needed the ability to monitor, and troubleshoot on a comprehensive, network-wide basis, as well as conduct application-specific testing. In the…
Vendor
Network Admin at a engineering company with 1,001-5,000 employees
Jul 17 2016

What is most valuable?

I use it most for data capture or to troubleshoot issues on the production floor, because of intermittent issues we're having with communications, not knowing if it's a network problem or an application issue, and this helps us narrow it down.

How has it helped my organization?

When there's an issue of communication, data being dropped, we can prove the network that provided it. That allows the developers or software engineers to work on finding the solution in their area. It tells them that it's in that section. It defines the problem area.

What needs improvement?

The biggest one I can think of right now is probably training. We did have people attend training, but they weren't overly impressed with the training. Other sessions I have taken were OK, but when we first got it they were not thrilled with the instructor. The reports I got back from the guys I… more »

Which solution did I use previously and why did I switch?

We used different solutions, such as Wireshark, but they had limitations. This brought everything to one solution.
Vendor
Network Administrator at a tech company with 10,001+ employees
Jul 17 2016

What is most valuable?

The ability to a packet capture on the fly and more recently, to use the ClearSight software to analyze it. From an operational standpoint, when you have an issue in the data center you want the ability to not only do a packet capture but… more »

How has it helped my organization?

I think it cuts down the time to resolution drastically for an environment that would not have the ability to do these packet captures.

What needs improvement?

The biggest is that the storage space is very limited. I'd like the ability to capture more data.

Which solution did I use previously and why did I switch?

We did use a different solution and we switched because of the portability, and we had a very good salesperson that worked with us.

What other advice do I have?

One thing what I would ask is that they attend the offered training courses. Sometimes they, Fluke Networks or NetScout, will offer training courses for the product in areas close to large cities. They seem to go around the country and have… more »
Vendor
Network Specialist II at a university with 1,001-5,000 employees
Jul 17 2016

What do you think of OptiView XG?

What is most valuable?

We don't use them much unless we have an issue. We do the packet capture feature, we do the bandwidth testing and we even get to use the wireless scanning features they have. Those are the features we use.

How has it helped my organization?

When we do a capture, it gives us the details of where the problem is and what it could be. It gives a detailed report of what it found on the network.

What needs improvement?

We use the tablet version, and I'd like it to have a longer battery.

For how long have I used the solution?

We've been using it for five years.

What do I think about the scalability of the solution?

It's fine. For our organization it's good enough.

Which solution did I use previously and why did I switch?

It was already in place when I…
Vendor
Telecom Project Leader at a transportation company with 10,001+ employees
Jul 13 2016

What is most valuable?

We are leveraging it with the Wi-Fi analytics software, and also Wi-Fi survey and design software. Specific to my group, we're responsible for Wi-Fi design. Those are the features that we use primarily.

How has it helped my organization?

We use it for all of our predictive Wi-Fi designs. We get standards reports, so we're able to do more of the designs, more quickly, and more consistently.

What needs improvement?

I know we're not using it for all of it's capabilities, but what we do use it for certainly a larger screen size would benefit us. We typically attach it to a larger external monitor to assist with that. Also, the overall weight of the… more »

Which solution did I use previously and why did I switch?

We had not been using a different solution previously and when we looked at this product, we were looking at both the combined analyzer as well as something that was running the design software packages.

What other advice do I have?

I think it's a niche product. It isn't something that's easily used on a daily basis by a large number of people. It is rather expensive, so it isn't something that we can support a large number of.
Vendor
Sr. System Tech at a non-profit with 501-1,000 employees
Jan 20 2016

What is most valuable?

We use it for key devices to let us know if we lost communication with any of them. We use it if we get a complaint about slowness or whatever on the network but for the most part, to let us know of problems with communication to like the… more »

How has it helped my organization?

Right now, we haven't gotten into it as much as we can. We did use it to troubleshoot our VLANs because we were having a problem with the VLANs. That helped quite a bit with displaying our VLANs and the paths things took.

What needs improvement?

Right now, I can't really add anything. I haven't used it enough. We use it for some troubleshooting, but we're not heavy into using Fluke Networks yet.

Which solution did I use previously and why did I switch?

As I said, we had an older Fluke Networks unit in here before and this was really an upgrade. It's a trade up that we did from that work group analyzer.

What other advice do I have?

I'd give it an 8 because there's little things that we've used it for. I can see it being used for a lot more and I can't rate on anything that I haven't tried, but for the pieces that we have used it for, it has been very accurate and… more »
Vendor
Network Services Coordinator at a K-12 educational company or school with 1,001-5,000 employees
Jul 28 2015

What do you think of OptiView XG?

What is most valuable?

All the wireless features are valuable. Also, the Layer 2 trace routing is pretty valuable. In general, it's a very nice product, works well, and it does what they say.

How has it helped my organization?

It allows us to tune our wireless networks in a way that's never been done before.

What needs improvement?

I've not used it long enough to determine this.

For how long have I used the solution?

We've been using this model since April, and it was an upgrade from the previous model.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and

Vendor
Failure Analysis Manager at a tech company with 10,001+ employees
Jun 25 2015

What do you think of OptiView XG?

What is most valuable?

Interface Ease of use

How has it helped my organization?

It has helped with troubleshooting and has simplified the way the organization functions.

What needs improvement?

None.

For how long have I used the solution?

I've been using it for a year, on and off.

What was my experience with deployment of the solution?

We didn't have any issues with deployment.

What do I think about the stability of the solution?

We didn't have any issues with stability.

What do I think about the scalability of the solution?

We didn't have any issues with scalability.

How are customer service and technical support?

Customer Service: 9/10 Technical Support: 9/10

Which solution did I use previously and why did I switch?

No, this is the first monitoring…
Vendor
Network at a healthcare company with 1,001-5,000 employees
Jun 25 2015

What do you think of OptiView XG?

What is most valuable?

It's too soon to tell.

How has it helped my organization?

OptiView XG helps us troubleshoot problems faster than we would normally be able to.

For how long have I used the solution?

We've been using the solution for about 2-3 months.

What was my experience with deployment of the solution?

We didn't have any issues with deployment.

What do I think about the stability of the solution?

We didn't have any issues with stability.

What do I think about the scalability of the solution?

We didn't have any issues with scalability.

How are customer service and technical support?

Customer Service: I would give it a 9. It's Fantastic. Technical Support: I've never had to use it.

Which solution did I use previously and why did I switch?

We used an…
Consultant
Systems Engineer at a tech services company with 51-200 employees
Aug 25 2014

What is most valuable?

For me, it's the clearsight, the possibility to capture and see clearly what is occurring is fantastic. Previously, I would spend hours and hours checking the flow of… more »

How has it helped my organization?

I work for a Cisco partner company and and a certain part of the demand of our customers is characterized in troubleshooting of their networks. We always use the OptiView… more »

What needs improvement?

I think that the discovery of a network can be improved if the OptiView would recognize more kinds of devices independent of the manufacturer.

What's my experience with pricing, setup cost, and licensing?

It was easy, as I mentioned earlier, we only need to understand the problem of the customer and we then define an action plan, in other words where to put the OptiView XG… more »

Which solution did I use previously and why did I switch?

My company always used the OptiView XG.

What other advice do I have?

With this product there is no longer a need to spend hours and hours solving problems related to networks. You can get a report on the origin of the problem and deliver it… more »

Which other solutions did I evaluate?

Well, Wireshark for example, but the problem was that we needed to understand a lot of the customer's topology and to mitigate and analyse the errors which was a waste of… more »
Consultant
Technical Specialist at a tech services company with 501-1,000 employees
Jul 07 2014

What do you think of OptiView XG?

What is most valuable?

Line-Rate Packet Capture, AirMagnet Integration, ClearSight Analyzer Software.

How has it helped my organization?

It has streamlined and simplified troubleshooting complex networking problems that would be nearly impossible to uncover with other products.

What needs improvement?

The price could come down quite a bit.

For how long have I used the solution?

About 1 year

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: 9/10Technical Support: 9/10

Which solution did I use previously and why did I switch?

We previously used other solutions but switched for…
Vendor
Manager of Engineering at a tech vendor with 1,001-5,000 employees
May 12 2014

What do you think of OptiView XG?

We’re a business communications provider with solutions that allow our customers to connect anywhere, anytime, and on any device through cloud communications, business phones and collaboration software as well as contact centers. We needed a solid and reliable network testing solution that could provide accurate details in a quick and easy-to-understand format. As the system installer, we work with many service providers and often get service calls to identify network issues. When that happens, our engineers must quickly identify the root cause and tell the appropriate party where the issue resides. The OptiView XG dramatically streamlines this process with its granular testing and reporting that pinpoints the root cause of issues with certainty, saving frustration and critical staff…
Vendor
IT Analyst at a manufacturing company with 51-200 employees
May 12 2014

What do you think of OptiView XG?

Valuable Features

The network discovery ability.

Improvements to My Organization

With network discovery, the troubleshooting process was easy, but with this resource, we can see the pathway from the device to the resource, it's amazing!

Room for Improvement

I wouldn't change anything about the OptiView XG.

Use of Solution

About 6-7 months.

Customer Service and Technical Support

Whenever I need support, their engineers are fast and spot on in their diagnoses.

Initial Setup

No issues, it's easy to set-up!

Implementation Team

We implemented In-house.

Other Advice

The OptiView XG uses the best practices to understand your network. In this way, I think OptiView XG is the best all in one solution.
Vendor
Network Engineer at a university with 501-1,000 employees
Apr 29 2014

What is most valuable?

* It's an integrated, purposed package. * It's fairly portable, durable, and usually easy to upgrade hardware to current standards (10gb for example).

How has it helped my organization?

Troubleshooting becomes less of a mystery, particularly when showing the problem to other people. It's a lot more difficult showing someone Wireshark and explaining what's going on. I can lend my Linkrunner to Help Desk and have them check… more »

What needs improvement?

Hard to say for sure, but I'd almost want to see what a VM appliance version would be like. You would definitely miss out on AirCheck and AirMagnet but perhaps the cost could go down quite a bit and you'd still have about 80% of the… more »

Which solution did I use previously and why did I switch?

I've tried some different software solutions in the past. I've switched to Fluke Networks products because having an all-in-one tool is more convenient, and the way information is presented makes it easier to share knowledge.

What other advice do I have?

Know your audience and IT technical level. You cannot hand this over to desktop support and expect immediately results like with the One-Touch. However, this is still an easier product than interpreting Wireshark, or other similar software… more »
Vendor
Network Manager at a local government with 501-1,000 employees
Dec 28 2013

What do you think of OptiView XG?

Our city’s IT department is responsible for keeping systems running across a wide range of municipal services, from libraries and utilities to police and fire. The department oversees 30 fiber sites, 29 metro Ethernet networks, and a broad range of PCs, servers, databases and Cisco equipment that connect residents and more than 1,600 employees. Our IT team faces two primary challenges. The first is the basic task of working quickly and efficiently to keep all of the city’s systems operating and ensuring workers remain connected. They city’s emergency services add a sense of urgency to that troubleshooting, as they must stay up 24 x 7. Our IT team can’t afford days of guesswork when trying to identify and fix any issues, so for the past several years the team had been relying on an old…
Vendor
Vice President with 51-200 employees
Dec 03 2013

What do you think of OptiView XG?

Deploying VoIP systems requires a high-level of engineering expertise to accurately integrate with existing network and application infrastructure. When not deployed, or when troubleshooting is done incorrectly, they can have a significant performance impact on the existing network and be a point of frustration for end-users. For us, the first step in any new rollout is an assessment to verify the readiness of the network. Unfortunately, our old tools didn't have the functionality to make network assessments cost-effective for our clients. Therefore, we outsourced this portion of the project to an assessment specialist. While they did a great job, it meant we lost out on additional project revenue, which was a strategic disadvantage for our company. In addition, once the network…
Vendor
Network Engineer with 51-200 employees
May 20 2013

What do you think of OptiView XG?

This is another tool in the HTTP Troubleshooting’ series. I really get excited when I am able to reproduce problems in the lab. With this specific case, the customer was experiencing errors within their web browsers that looked like either a network or server issue. The specific symptom was that certain images would not display. If you waited a while, and ‘refreshed’ the page, more of it loaded or the entire page loaded properly. I’m sure you can imagine the chaos this type of intermittent problem causes. The sequence of events unfolds in the following manner; the client reports the webpage issue to the help desk and the help desk tests the webpage with mixed results. In either event, the problem goes to the server group who tests and finds nothing wrong, and then the problem goes…
Vendor
Network Engineer with 51-200 employees
Apr 04 2013

What do you think of OptiView XG?

What does troubleshooting, baselining, capacity planning and implementation have in common? Every one of those tasks involves some sort of bandwidth or throughput validation. Figuring out your true throughput transcends all network disciplines and becomes a common ground in all my engagements. We have all been asked at some point in our careers to prove that your carrier has delivered what they promised. Or maybe that age old question, “How much bandwidth can we get out of your internal network", to justify an equipment upgrade. Traditionally, analysts have used simple ftp or other file transfer applications to ‘load up’ or measure throughput. But as network latency surpassed disk drive delay, these results would be called into question. Simply put, the network is faster than the…
Vendor
Network Engineer with 51-200 employees
Jan 13 2013

What do you think of OptiView XG?

When I go onsite to troubleshoot a customer issue, I cannot assume that they will give me access to their network management system. As an independent, I can’t possibly know every vendor’s management system, products and system commands as well. As a troubleshooter, I am always looking for vendor independent to add to my kit that will give me visibility into a network regardless of vendor. In other words, I like the fact that I can use the XG in multivendor environments and monitor various vendor’s equipment without having to mess around with various management systems, commands, etc.. In this example I take you through a brief peek at Fluke Network’s Optiview XG and what information you can gather. The Optiview XG can cause a bit of confusion since it can be sold with Fluke…

What is OptiView XG?

OptiView XG is the first network analysis tablet designed specifically for the network engineer. It combines critical functions necessary to automate root-cause analysis of both wired and wireless network performance issues – whether network or application related to reduce time for problem identification. OptiView XG supports repeatable, effective troubleshooting – whether pre- or post-deployment.

OptiView XG customers

XG is used in all industries. Example customers include: Republic National Distributing Company, Titelive, CitiGroup, Los Angeles Unified School District, Saudi German Hospital, DeKalb County Schools, Valdosta State University, The Everett Clinic, Bio-Reference, Miami-Dade Library, Mitel, Borsa Istanbul, Cimarex, Air National Guard Lowndes County, High Point City, Carrollton City Schools, Kern County, Pruitt Communications and Bosch Group.

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