I have interacted with them. They were helpful to a degree. Their support can be improved a little bit. I would rate them as average.

When I had the power issue mentioned elsewhere, I contacted them to get it fixed; they sent me a temporary one while they were trying to fix it. So, it was pretty good. I would probably give them a 10/10.

The only thing we used them for was some licensing. Since then we really haven't called back.

It's been excellent.

Not that we've had any issues with the OptiView, but where we've used support, they've been good with communicating what the process is to get things upgraded and the timeliness when we send it back for upgrades. Certainly the ease of doing that.

Technical support was awesome. They were quick to respond. They were very knowledgeable. We were kept up to date on the status.

I have asked technical support for help, and I had a good experience. Usually, support would push me towards training and so forth, if I had something specific. I would say it was about a 6/10. I think if they provided customers the training as part of the purchase would really go a long way.

I give it a 8. The response time was okay, but the level of detail didn't help solve the problem.

The technical support is pretty good. I would give them a rating of 9.5/10.

I have never asked for technical support. I actually went to a training class on it. I know how to use it, so I haven’t needed technical support.

I'm not the main user of it, but I would say it's good. We're not having problems with it.

I personally have not contacted support. I just haven't had time for anything like that. I had other people use it, and they got the report they were looking for.

I rate technical support 5/5, being the best. After our last report and the follow-up, everything's been great.

Technical support is good. I give them a 4 out of 5; no real changes needed.

I have never engaged technical support.

Their support from my standpoint is 10/10, because any time I have called them with a question they have an answer, or can give you the insight to help you solve your problem effectively. I have never been disappointed with their support when I have had questions, or think I have had a problem. They will help you out, and their staff really knows their stuff.

I haven't had to contact technical support, but my guys have. They said it's fine; they've had no problems with tech support when they've called it before.

9/10

9/10

8/10

I believe I asked for help once and they were helpful. I had trouble turning a feature on or something and they helped me navigate through it.

When I contacted technical support about it crashing, it didn't go very well because they said we need better hardware or better tablets with more processing power.

We've only used technical support a few times, and it was just satisfactory. My big problem is training my new employees. I don't remember the online training suite, but we did attend a couple of seminars. Those were pretty good.

10/10.

10/10.

I would give it a 9. It's Fantastic.

I've never had to use it.