Oracle Access Manager Customer Service and Technical Support

Consult344
Consultant at a tech services company with 1,001-5,000 employees
Initially, the customer support was in Europe and the technicians were very knowledgeable. Now they have changed support locations and customer support is not as good. The technicians are simply not as knowledgeable and experienced with the solution. Hopefully, over time this will work out and the new technicians will gain the knowledge that they need to service customers better. View full review »
seniorsy6567
Customer Relations at a tech vendor with 11-50 employees
Customer Service: Poor. The EBS Access Gate support was delivered as a patch and support was not able to solve various problems, which I believe to be attributes to more current versions of OAM and WebLogic not being backwards compatible with the documented solution. Technical Support: Great blog content from A-Team at Fusion Middleware Security blog. View full review »
Find out what your peers are saying about Oracle, Micro Focus, CA (A Broadcom Company) and others in Access Management. Updated: October 2019.
372,185 professionals have used our research since 2012.
Sign Up with Email