Oracle Access Manager Customer Service and Technical Support

reviewer1274595
IT Security Consultant at a software R&D company with 10,001+ employees
During my three years of work with the Oracle Access Manager, I have opened many, many cases so I am familiar with their technical support practices. As far as evaluating the solution's technical support, I do not think they are very good. First of all, they are slow. It takes far too much time to get an answer. And when the answer comes, very often the answers sometimes are wrong, not very clear, or not very good. I do not think that they spend much time really analyzing the problems. There is no quality to their work in the way that they handle issues in most cases. I will not say that is the result in all cases, but with most issues that I reported to them, I was not satisfied at all with the result. View full review »
Consult344
Consultant at a tech services company with 1,001-5,000 employees
Initially, the customer support was in Europe and the technicians were very knowledgeable. Now they have changed support locations and customer support is not as good. The technicians are simply not as knowledgeable and experienced with the solution. Hopefully, over time this will work out and the new technicians will gain the knowledge that they need to service customers better. View full review »
reviewer1184106
Enterprise Architect at a retailer with 10,001+ employees
The technical support has been very good. We've been satisfied with their level of service and haven't run into any issues when it comes to dealing with them. View full review »
Learn what your peers think about Oracle Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,604 professionals have used our research since 2012.
RobbertVan Der Hoorn
Oracle Consultant at a tech services company with 11-50 employees
Technical support has been quite good for us. We've even had some support from Oracle on-premises in our offices. We've been satisfied with the level of support we've gotten so far. View full review »
Learn what your peers think about Oracle Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,604 professionals have used our research since 2012.