Oracle Application Development Framework Customer Service and Technical Support

CIO at Prince Mohammad University
Usually, it is my technical team that contacts support. Oracle support is great. One of the best that I've seen. View full review »
Assistant Manager with 1-10 employees
The technical support escalates issues in a sequence. When you first contact them the people are not very experienced, and it is like they are reading from a handbook. They suggest one step, then another, and so one. If you have a larger problem then it takes a lot of time to get answers from Oracle. I would not say that the support is bad, nor would I say that it is very good. It is average. View full review »
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