Oracle Application Development Framework Customer Service and Technical Support

Osama-Alsaif
CIO at Prince Mohammad University
Usually, it is my technical team that contacts support. Oracle support is great. One of the best that I've seen. View full review »
reviewer810369
Assistant Manager with 1-10 employees
The technical support escalates issues in a sequence. When you first contact them the people are not very experienced, and it is like they are reading from a handbook. They suggest one step, then another, and so one. If you have a larger problem then it takes a lot of time to get answers from Oracle. I would not say that the support is bad, nor would I say that it is very good. It is average. View full review »
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