Oracle Audit Vault Customer Service and Support
HF
reviewer2178558
COMSATS'13 DBA Consultant at a engineering company with 10,001+ employees
We have two solutions and when we contact the team it goes to the wrong department, such as the database team.
I rate the support from Oracle Audit Vault an eight out of ten
View full review »BA
reviewer1540095
Pre-sales Converter at a marketing services firm with 11-50 employees
Oracle's technical support is helpful. We also have an external ACS team that helps us get premiere support. However, Oracle needs to improve its support and be more responsible.
View full review »OM
Osama Mustafa
Cloud Expert | DevOps | Oracle Consultant at confidential
slow and they are asking for a lot of logs, you have to be patient since they will ask you to upload the logs every time the shift will change.
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Database Security
March 2024
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Technical support is perfect. We don't have any issues with technical support.
View full review »When I face any issue, I open a service request on Oracle's site. Sometimes, it took them time to solve the problem. You give them all the logs, but they can take three to four days before they come out with the solution. During all this time, customers are complaining and fighting. There is an SLA for us for resolving an issue.
View full review »SK
Subhash Kasundra
Senior Consultant at a tech services company with 10,001+ employees
I love Oracle support because of its flexible nature. We faced many major roadblocks during implementation, from a scalability point of view. It gave us pleasure to work directly with an Oracle core designer team to address all issues within our timeline. So, the support is excellent.
View full review »AM
AaronMasembe
Information Technology and Services Professional at Independent
My technical expertise allows me to handle many technical trainings, in Blackberry and other solutions for Oracle, for Oracle customers in Nigeria, in Ghana, in Zambia, in Tanzania, and in Kenya. I handle many Oracle customers. They purchase through a local Technology Associate which is an Oracle partner here. Oracle has contacted me in the past to handle issues because I am able to deploy that solution.
View full review »The technical support is great.
View full review »DV
Dosso Valimamou
Database Administrator at a financial services firm with 1,001-5,000 employees
We do have technical support for Oracle Audit Vault however it is not available in our country.
View full review »There are a few people who are experienced in Audit Vault with local technical support, and I hope this number will increase. In case of problems, we receive global support from Oracle support, but not as fast as the database issues are getting back on their return, so my rate is 3/5.
View full review »MK
Manish Khanijo
Lead Network and Security at cb.gov.qa
Since our first contact with Mannai, they have been able to resolve most of our issues. Only in cases of problems that they cannot fix will they raise an SR with Oracle. Generally, they are quite capable.
View full review »MM
MosesMoloi
Director (Core Technology Services) and Partner at Nexim Solutions
Oracle does not have very good documentation on this. I think Oracle abandoned the product, especially on the support side. It's not really one of the most friendly platforms where you can actually find help, but we've hung in there. We hope there will be a lot more opportunities for them to improve the support, half the people you talk to don't really know how to support the product. It's just frustrating, honestly.
The documentation is there, if very basic, but it doesn't help you address some of the more technical challenges.
View full review »The technical support is good. I would give them a 7 out of 10 rating because there is no as such major implementation help given by the Oracle Support. There are a few people to support the same.
View full review »CA
Cedric Agokeng Kitio
Senior Database Administrator at ITGStore
We have used Oracle technical support maybe twice. The support is nice. It was fast to install. The customer support is good.
View full review »Technical support is now 8/10. For the first release, it was 5. It took time because technical support was dispatched to overseas teams using translation. Now, a local team can support the technical issues.
View full review »MM
MosesMoloi
Director (Core Technology Services) and Partner at Nexim Solutions
The technical support at Oracle is weak, but the documentation provided is detailed and good.
Unfortunately, there is little information available on Oracle MOS.
NG
Ngeno Gabriel
IT Consultant at a tech services company with 10,001+ employees
Oracle has one of the most robust Oracle support systems to its paid customers. They also provide a lot of documentation, including installation and administration guides.
View full review »We have used technical support. The SRs we opened with Oracle were ignored because no one had any experience with the product. A Level 1 (production down) ticket went unanswered for weeks.
View full review »AC
ArchSolute344
Solution Architect at a tech services company with 51-200 employees
Technical support for this solution is very good. It is strong.
View full review »Technical support, both online at support.oracle.com and the ability to contact and create service requests with Oracle, gives a lot of room for the end user to play with. Oracle is also a very mature solution and has support for all kinds of implementations and administration tasks, and even has mature documentation regarding errors and possible alerts that may arise.
View full review »The support is good. I would give it a rating of 9/10.
View full review »I would give the technical support a 7/10 rating.
View full review »I would give the technical support a rating of 9/10.
View full review »The level of technical support was very low. They sent us an inexperienced technician.
View full review »I would give the technical support a 7/10, i.e., an above-average rating.
View full review »Buyer's Guide
Database Security
March 2024
Find out what your peers are saying about Oracle, IBM, Imperva and others in Database Security. Updated: March 2024.
765,234 professionals have used our research since 2012.