Oracle BAM Customer Service and Technical Support

Dan Atwood
Senior Architect at a tech consulting company with 51-200 employees
Customer Service: Bugs are in every product and this is no exception. We have worked closely with Support and find them knowledgeable. The escalation procedures for bugs keeping the project out of production were worked 7/24 until resolved. Technical Support: Technical support is excellent. In addition to customer support, we have enlisted the support of Oracle's local pre-sales team when it was needed. View full review »
Luciano Gomes CBPP
Business Process Analyst (BPM) at a tech services company with 11-50 employees
Technical support is poor, I would give it maybe a five out of 10 rating. Sometimes the users teach the provider how the product works. View full review »
Katia Cardales
Consultant at a tech services company
Technical Support is 10/10. View full review »

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