Oracle BI Applications Customer Service and Technical Support

DBArch7140
Database/Application Layer Architect at a government with 1,001-5,000 employees
Their support is okay. Sometimes I have to run in circles to get to the correct person, depending upon what the problem is, because sometimes it may be database-driven, sometimes it is application-related. That's my only issue with support. Since we are an Oracle shop, we have already paid for the cost of that support. My only issue is that sometimes I'm running around in circles to different departments because one refers to the other and then you have to play ping-pong between different parts of the maintenance, the application and the database. View full review »
OracleBIef17
Oracle BI Consultant at a tech company with 5,001-10,000 employees
Technical Support is not great. I do not have much to complain about, as I only had a few questions with no response. View full review »
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