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Oracle Cloud OverviewUNIXBusinessApplication

Oracle Cloud is #6 ranked solution in top Infrastructure as a Service Clouds. IT Central Station users give Oracle Cloud an average rating of 8 out of 10. Oracle Cloud is most commonly compared to Google Firebase:Oracle Cloud vs Google Firebase. The top industry researching this solution are professionals from a computer software company, accounting for 36% of all views.
What is Oracle Cloud?

Oracle Cloud is the industry’s broadest and most integrated public cloud. It offers best-in-class services across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS), and even lets you put Oracle Cloud in your own data center. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity.

Oracle Cloud Buyer's Guide

Download the Oracle Cloud Buyer's Guide including reviews and more. Updated: November 2021

Oracle Cloud Customers

Kenya Airways, Cell, Panasonic, Frontera, M&C Saatchi, Lumentum, WA

Oracle Cloud Video

Pricing Advice

What users are saying about Oracle Cloud pricing:
  • "The subscription is a pay-as-you-go model, with fees that are dependent on usage."
  • "The subscription cost is too high."
  • "The cost may be a bit high for many potential users."
  • "Improvements can be made with respect to flexibility in the licensing model."
  • "We pay the subscription cost."
  • "The pricing is a little bit expensive compared to other products."

Oracle Cloud Reviews

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WilfredThomson
Senior Cloud Consultant at a tech services company with 10,001+ employees
MSP
Top 20
Offers many good database options and is highly available, but the number of supported regions is limited

Pros and Cons

  • "The strength of this product is that they have many good database options, compared to other vendors."
  • "They offer some basic services but the choice is not as rich as other cloud providers."

What is our primary use case?

Oracle Cloud is a very broad portfolio. They have a very good infrastructure as a service, IaaS portfolio, which has a core function of compute, storage, and networking.

I have been using Oracle Cloud for learning and certification. I have not yet used it in a project for one of our customers, but I definitely plan to increase my usage in the future.

What is most valuable?

The strength of this product is that they have many good database options, compared to other vendors. In particular, they provide various Oracle database options, which is a unique offering. They offer multiple versions of their own database so that customers have a lot of choices.

Another advantage to Oracle Cloud is the pricing. First, the cost of the basic service is not expensive. Second, the data-out pricing is very liberal. A lot of other vendors charge heavily for getting data out of the platform, but Oracle's policy is very attractive for many customers.

What needs improvement?

The global coverage in terms of the number of regions that are supported is very limited.  They should really consider improving the availability of this product in more locations. This would help customers to better serve their own clients across different regions. For example, I do not have a local region for coverage in Dubai. My understanding is that it will be coming within the next six months, but there are many other cities that don't have it locally available. Customers with data residency laws need to have their data stored locally, so better coverage is important.

Compared to providers like AWS or Azure, they do not have a large portfolio of services such as artificial intelligence, IoT, or blockchain. They offer some basic services but the choice is not as rich as other cloud providers.

For how long have I used the solution?

I have been using Oracle Cloud for three months.

What do I think about the stability of the solution?

My impression of the stability is that it's good.

What do I think about the scalability of the solution?

There are good options with respect to scalability. They offer fault domain, which is an option not available with other cloud providers. The high availability options are also good. The only problem with respect to scalability is that they do not cover too many regions.

How are customer service and technical support?

I did not have to contact technical support with a problem, although I was receiving good support during my evaluation of the product. There were people from the Oracle support team who were calling to see whether I needed help, and trying to figure out why I had not been using the evaluation period to its fullest. For example, they were willing to extend the evaluation period.

Overall, my initial customer experience from the support team was good.

Which solution did I use previously and why did I switch?

I am currently using Amazon Web Services (AWS), Azure, and Oracle Cloud. For specific workloads, we might use AWS, but when it comes to database-intensive workloads then Oracle definitely has an edge.

How was the initial setup?

The first time I tried to set up the service, I found it a little bit complex because they had two separate logins for Oracle Cloud Infrastructure and Oracle Cloud Platform. However, after a few months when I tried it a second time, these two were integrated and it was much better. They now have a combined experience for Oracle Cloud Infrastructure and Oracle Cloud Platform.

The length of time required for deployment depends on the solution. In my case, I was trying different services so it is difficult to estimate. That said, I would say that generally, it is easy to deploy.

What's my experience with pricing, setup cost, and licensing?

The subscription is a pay-as-you-go model, with fees that are dependent on usage. The monthly fee will vary based on how much compute, storage, and networking you use.

What other advice do I have?

Oracle Cloud is definitely a product that I recommend, especially for existing Oracle customers. If you have an Oracle database then you should definitely look into it. Similarly, if you have an Oracle SaaS application then you should definitely consider using this platform because there are a lot of integration points.

I would suggest familiarizing yourself with the terminology that is used. This can be done by reviewing the content available on the Oracle website, learning the concepts and terminology that they use. This is important because some of it is slightly different from AWS and Azure, so it is good to have knowledge about topics such as fault domain, tenancy, and compartments.

There are certain things that are unique to Oracle and it would be a good thing to do a basic course, which is available on the website, to help speed up your learning curve.

I think that over the years, Oracle has come a long way and they have improved a lot. They are doing a lot of things the right way. That said, they do not have a breadth of services. More can be offered in terms of analytics, AI, IoT, and blockchain. Although I would expect more services to come in the future, AWS and Azure currently have the edge in this regard.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Kopano  Ramaphoi
Information Technology Administrator at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Easy to set up autonomous databases make it easy to automate your services

Pros and Cons

  • "The product gives you independence from hardware onsite, the setup is easy, and there is no need for hardware maintenance."
  • "The price of the subscription is too high and excludes some potential customers."

What is our primary use case?

We have customers working with these services and we work with those clients. Specifically, cloud services are made up of autonomous databases. There is an OCI (Oracle Call Interface) and this is configured depending exactly on the service that you want to use. When you talk about an autonomous database it makes it is easy to automate your services. You do not have to worry about the purchase and the upgrading of databases because Oracle will be taking care of those things.  

Right now, here in our country, we are experiencing a problem where people are not able to understand the importance of this autonomous database architecture. My take is that it is the type of service that can elevate a certain type of company.  

Most people are worried about putting their databases on the cloud because they worry about security issues. But with cloud end-customers, most of the people respond in a promising way now.  

What is most valuable?

The best features are the independence from hardware onsite, the ease of setup, and the lack of need for maintenance.  

What needs improvement?

So far, I do not have ant problems with the product. But I think that Oracle — especially for people in Africa — can look at the issues with subscriptions. They could make it so that people are able to have a better experience in trying out the product as that might lead to more adoption. Maybe they could look at reducing the price of the subscription because most of us are not able to afford it at the current level. The price in the subscription, for those who may want to subscribe to the cloud as a customer, keeps those potential customers from even considering it as a solution. Some of us are struggling a bit.  

For how long have I used the solution?

We have been working with Oracle Cloud for less than six months.  

What do I think about the stability of the solution?

Oracle is stable. Stability is built into the cloud. The reliability of the connection is the only potential problem.  

What do I think about the scalability of the solution?

Oracle Cloud is highly scalable. We are definitely going to use this product in the future and plan on scaling our usage with our customers. The way that end-users and potential customers are responding to the product is promising. A year ago when you talk about the cloud, people would not even listen to what you were saying.  

Unfortunately, right now there is no one in our company who is using the product. We do not have our own subscription. We are still trying to expand our customer base and secure more customers to use the service.  

How are customer service and technical support?

I can not say anything about the technical support, because I have not done anything with the cloud that made it necessary for me to consult with them. My take is that because of the way Oracle Cloud has been designed, it is user friendly. This is especially true for the infrastructure as a service.  

The way it is deployed, it is not going to be difficult to administer the infrastructure as a service on the client side.  

How was the initial setup?

Even though I did not do a lot of setups, my take is that the navigation of the setup process is user-friendly and conceptualized well. I think most people — even if they are not a DBA — can deploy a database on Oracle Cloud. Because the interface is so user-friendly and the navigation is not hard, it does not take a lot of effort to accomplish your task. Deployment takes just a few minutes for creating a situation where you are just testing. But it will take just a few hours for a live environment.  

What about the implementation team?

I did not use an integrator, reseller, or consultant for the deployment. I was not necessary and I was able to complete it just doing it by myself.  

What's my experience with pricing, setup cost, and licensing?

The cost of the subscription is high and may exclude many customers, especially in my country.  

Which other solutions did I evaluate?

I only use Oracle, but recently, I was looking at the vendor Salesforce. I was looking at their website and I think their concept and approach are quite interesting. It may be applicable for some of our clients.  

What other advice do I have?

I would recommend this product, definitely. In a way, I am already working on that with potential customers by recommending its use for them. Most of the features that I have used in the product are good and I am happy with it. Oracle is good in terms of how they do things.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate Oracle Cloud as an eight-out-of-ten.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Oracle Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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Shalvin Narayan
Manager IT at a comms service provider with 501-1,000 employees
Real User
Top 20
Relatively easy to set up and deploy but could be better integrated with VMware

Pros and Cons

  • "The autonomous database functions are an excellent feature."
  • "Portability of the VMware environment into the Oracle Cloud should be made more simple."

What is our primary use case?

Our use case is for a variety of purposes. We use it for our billing system, our operations support system, our analytic data warehousing, digitalization, customer service, marketing, and sales. So it is integral to our operations.  

How has it helped my organization?

It provides us with our first opportunity to use a cloud solution.  

What is most valuable?

I think the price was actually very good for us although it is not exactly a feature. The autonomous database functions are an excellent feature.  

What needs improvement?

Even though the price was not bad for our purposes, I think Oracle should open up their software service more to customers by bringing the pricing down for the product. The cost may be a bit high for many potential users.  

One feature I also think I would like to see is better portability of the VMware environment into the Oracle Cloud. I think the integration process should be made more simple. We use vSphere and it was not as easy as it should have been.  

For how long have I used the solution?

We have been using Oracle Cloud for about 16 months now.  

What do I think about the stability of the solution?

As far as our impression of the stability, we have had no outages so far. It has been quite stable.  

What do I think about the scalability of the solution?

This product can scale automatically. So if you configure it to scale, it will scale accordingly upon need.  

We have around 24 users working on this solution in our company. They all in technical roles like there are business analysts, there are some developers, there are some engineers, and a few DBAs as well.  

How are customer service and technical support?

We have had the opportunity to call technical support and we do like their services. There are not any problems with that part of the experience at all. They are good at what they do.  

Which solution did I use previously and why did I switch?

We had not used a different cloud solution for our infrastructure prior to Oracle. This was our first experience with this type of product.  

How was the initial setup?

The initial setup was really quite straightforward. We did it as part of plans for multiple projects but getting up a VMware database was just another half an hour or so. The process was pretty quick but could still be improved.  

What about the implementation team?

We did some of the implementations ourselves, but on one of the reporting projects, we used an Oracle integrator. We were not entirely satisfied working with them and came away with mixed feelings. I think they did not make the effort to understand the requirements properly and I think that the delivery was really was not up to our expectations.  

What other advice do I have?

Someone considering this product as a solution has to examine their needs. If Oracle Cloud probably meets their use case, then it is a good choice.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Oracle Cloud overall as an eight-out-of-ten. They have a good product but there is really some room for improvement while they are still developing the solution into something more mature.  

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
TL
Head of Security at a computer software company with 501-1,000 employees
Real User
Top 5
Good availability with low implementation costs but needs better scripting methodology

Pros and Cons

  • "The pricing isn't too bad."
  • "The solution could always be less expensive."

What is our primary use case?

We have an application and run this application on this Infrastructure element. That's our primary use case for this product.

How has it helped my organization?

The solution has improved our organization's implementation and running costs. It's saved us money already, in just a few short months.

What is most valuable?

We plan to use the solution to service our databases. 

The solution's availability is quite good.

The implementation costs are quite low. The pricing isn't too bad.

What needs improvement?

The solution needs to improve the creation process for server fonts and the usability and scripting methodology. There's a lot of room for improvement so far.

Technical support is pretty good, however, it could be improved upon.

The solution could always be less expensive. 

If the product could add HSM services to the infrastructure service, that could make it better.

For how long have I used the solution?

We've been using the solution for about six months at this point. It hasn't been a year yet. It's still relatively new.

What do I think about the stability of the solution?

If we're just speaking about the database, it's a very stable solution. In terms of the cloud aspect, we are still at the very beginning. It's still quite new to us as a product. We will see when we have relevant experience with real operational statistics. Therefore, it's difficult to make a statement on stability in general. I don't have enough information.

What do I think about the scalability of the solution?

We don't have the relevant experience yet to really discuss scalability. It's not something that we have attempted yet, with the product still being so new to us. We need more time to really figure that part out.

How are customer service and technical support?

Technical support has been pretty good so far. I'd give them a rating of eight out of ten. We're mostly satisfied with the service they've provided. They are knowledgeable and responsive. That said, it could be slightly improved. 

How was the initial setup?

While the installation was relatively easy, there is some complexity involved when you get into the scripting methodology. To create at least 10 or 40 databases with the same scripting is not really easy.

The deployment took around two or so weeks.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, as far as I've heard from my colleagues and the management, it is an acceptable price. However, they would still be interested in a cheaper solution.

Which other solutions did I evaluate?

If they did attempt to evaluate another solution, at the time, I was not at the company. Since I have been around, they have only been interested in the Oracle solution.

What other advice do I have?

We are a reseller partner.

In general, I would rate the solution at a seven out of ten. We're mostly happy with the solution, however, there are aspects that can be improved upon.

I would recommend this product to companies who are really familiar with the earlier version of Oracle databases.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Venkatraman Bhat
Delivery Head - Database and Infrastructure Services at Tech Mahindra Limited
Real User
Top 5Leaderboard
Offers high availability and good performance for hosting on-premises applications

Pros and Cons

  • "This is a highly available and scalable solution that can host both modern and legacy on-premises applications."
  • "Simplifying the cloud management console would be really valuable for small and large customers alike."

What is our primary use case?

This solution offers a cloud infrastructure for our customers. They are able to host their on-premises products for their users.

What is most valuable?

Oracle Cloud provides the latest infrastructure with good performance.

This solution is a Generation two data center, which is not offered by any other cloud provider.

This is a highly available and scalable solution that can host both modern and legacy on-premises applications.

What needs improvement?

One of the problems with this solution is that the person who procures it for the organization becomes a primary owner of the cloud infrastructure, despite not being a technical person. It is the IT people who will be doing the actual work, and Oracle is not able to map it. This is an operational hassle for customers and it has to be cleaned up.

Simple provisioning is fine, but when it comes to complex provisioning, Oracle Cloud is not quick compared to competing solutions.

Support from Oracle for this solution needs to improve.

Simplifying the cloud management console would be really valuable for small and large customers alike.

The next thing that needs to happen from Oracle is that they quickly expand data centers across different regions. This should happen at the very earliest time possible.

For how long have I used the solution?

We are a consulting company and we provide solutions and services to end-customers. 

With Oracle Cloud, we create solutions that allow us to provide specific services.

How are customer service and technical support?

We speak with technical support on a weekly basis. Sometimes, multiple times during the week. The support for this solution is good, but it has to improve because when you compare it to other providers, there is a lot of room for improvement. The quality of the support is good, but the turnaround time for responses is something that is an issue.

What other advice do I have?

Oracle Cloud is a good solution, and better than its competitors, especially for enterprise-level clients. The SaaS application can be really customized using the PaaS with the Oracle Application Express model. The beauty of this is that you can put all of that into a single domain. You don't have to keep it separate. This is a real advantage and the kind of service that only Oracle can offer.

Because it is a generation two data center, everything can be done on a single domain which means that users do not have to pass through multiple domains or multiple hosts. It is a seamless interface for all of the applications.

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
MT
Information Technology Service Delivery Manager at a healthcare company with 1,001-5,000 employees
Real User
A stable, all-in-one system for our ERP and HCM applications

Pros and Cons

  • "What I like best about Oracle Cloud is that it is an all-in-one system for everything."
  • "The integration tools that they offer are quite complex to use."

What is our primary use case?

Our primary use cases are ERP and HCM systems.

What is most valuable?

What I like best about Oracle Cloud is that it is an all-in-one system for everything.

What needs improvement?

Improvements can be made with respect to flexibility in the licensing model.

The deployment should be simpler to do.

The integration tools that they offer are quite complex to use. It would be nice if integration with the SAS tools were a bit easier for end-users. There is no user-friendly interface to navigate for this. If you look at a competing product like Salesforce, it's quite easy to write your own rules. They're not strictly speaking integrations, but it's easy to do your own configuration on new fields and relationships with fields for certain other parts of the system. With Oracle, it is a lot harder to do.

For how long have I used the solution?

I have been working with Oracle Cloud for one year.

What do I think about the stability of the solution?

We haven't had trouble with respect to stability.

What do I think about the scalability of the solution?

This product scales according to our needs and does what it claims.

We have approximately 4,000 users.

How are customer service and technical support?

I have been in contact with technical support and I would say that they are good, albeit disconnected. They seem to work in silos, where some parts of the business understand their part well, but they don't understand the entirety of the Oracle solution well.

How was the initial setup?

Onboarding Oracle is very complex and we are still halfway through the implementation. In total, it will take about a year and a half to deploy.

What about the implementation team?

We are using an Oracle consultant to assist us with the deployment, and I can't say that I am satisfied with their service so far.

We have two or three in-house engineers who perform the maintenance.

What other advice do I have?

My advice for anybody who is implementing Oracle Cloud is to take it one step at a time. It is a good product and one that I recommend. Our implementation experience hasn't been great, but I think that the system is fine.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AP
Sr. Manager, Information Technology at a pharma/biotech company with 1,001-5,000 employees
Real User
Easy to setup, with good manageability and good support

Pros and Cons

  • "The most valuable features are the manageability and the user interface."
  • "In the next release, I would like to see more automation."

What is most valuable?

The most valuable features are the manageability and the user interface.

What needs improvement?

The internal training program has to be exchanged with the customers more. This is something that has already been initiated. 

The user interface could be improved and be further simplified.

Technical support is good but they could be better.

In the next release, I would like to see more automation.

For how long have I used the solution?

We have been using Oracle for two years.

We are working with the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Oracle Cloud is a scalable solution.

From an application point of view, we have approximately 200 users who are using the services on the Oracle Cloud.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

Previously, I used Oracle Database and switched to Oracle Cloud. It was a single point of ownership, so it was the right fit for us.

How was the initial setup?

The initial setup was straightforward and it took approximately 15 to 20 minutes to deploy.

We have a team of two; one is a manager and one in IT to maintain this solution.

What about the implementation team?

We did not use a vendor team or reseller. We completed the implementation on our own.

What's my experience with pricing, setup cost, and licensing?

We pay the subscription cost.

What other advice do I have?

At this time we are not using any products for hyper-converged infrastructure. We do have some computers for hyper-converged, however, those products are not moving very much.

We have moved our mission-critical workloads onto the cloud or we are using them on-premises for a traditional approach.

We have plans to use continue using this solution in the future.

I would this product to others who are interested in using it.

I would rate Oracle Cloud an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ND
Principal Consultant at a tech vendor with 1,001-5,000 employees
Consultant
Top 20
Good monitoring capability but it should should support non-Oracle workloads

Pros and Cons

  • "The most valuable feature is the monitoring."
  • "This service is very specific to Oracle and we cannot have other types of workloads on Oracle Cloud."

What is our primary use case?

We are using Oracle Cloud for ERP lift and shift.

What is most valuable?

The most valuable feature is the monitoring.

The cloud tools that Oracle provides are useful.

What needs improvement?

The networking is in need of improvement.

The price of this solution can definitely be improved.

This service is very specific to Oracle and we cannot have other types of workloads on Oracle Cloud. We need to have a multi-cloud solution because for Oracle products we use Oracle Cloud, but for other products, we need to use other clouds. If the option to run other workloads were available, such as those by Microsoft, then this would be an added advantage to the Oracle footprint.

For how long have I used the solution?

We have been using Oracle Cloud for two years.

What do I think about the stability of the solution?

This solution is good, in terms of stability.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 200 users for our ERP and we do plan to increase usage in the future.

How are customer service and technical support?

The technical support is ok, although it should be refined and more proactive.

How was the initial setup?

The initial setup was a straightforward network peering between two tenancies.

What's my experience with pricing, setup cost, and licensing?

The pricing is a little bit expensive compared to other products. There are no costs in addition to the standard licensing fees.

What other advice do I have?

My advice to anybody who is considering this solution is to consult with Oracle before implementing it. The architecture and the features need to be considered for suitability because it is not a fit for everyone. They have to go through a process of evaluating these things in advance.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.