Nowadays, every SR is referred to Oracle Cloud Connect without a person actually handling the customer.

Since our Oracle products are on-premise we cannot get the premier Oracle products. Oracle releases new versions annually, but because of our license, we are using the previous version. With the solution on-premise, we can't access some applications that require access to their consulting teams.

Oracle Cloud Platform can improve their function overlap.

The product needs to increase its possibilities to have a dynamic dashboard and the capacity to improve to create some reports. The solution's structure for me is very quite old, making it hard for me to create a dynamic dashboard.

In general, the dynamic dashboard and reporting capacity are areas in the product that need improvement.

The product's technical support is an area with shortcomings that need improvement. I need to spend a lot of time on the product's documentation to find the product's usability and capacity. Though I don't contact the support team directly, I end up spending a lot of time on the support provided in the product's manual to find the use cases for which the solution is suitable.

The product has the monitoring tool developed by RedHat to take care of the end-to-end integrations where improvements are needed. The product's resilience is an area of concern where improvements are required. The HA capabilities of the solution have certain shortcomings, where improvements are required.

The product is not stable enough for our SCM client’s requirements. The clients' requirements are not feasible for the out-of-the-box solution. The product features related to the manufacturing domain must be improved.

I don't have sufficient experience with Oracle Cloud to be able to comment on the areas where improvements are required.

Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly.

Pricing could be improved considering competition and market conditions.

Since it is on the cloud, you often have to deal with network issues.

Speed can be an issue as well. 

It does require some training in order to be able to use it effectively.

The area where Oracle needs to improve is the mid-level customers for whom they can come up with some solutions other than Oracle NetSuite. Oracle NetSuite is meant for mid-level markets, but customers are willing to move to Oracle Fusion instead of opting for Oracle NetSuite. Oracle needs to properly convey that message to the customers and the market so that mid-level customers can use Oracle Fusion. Right now, Oracle Fusion software is meant for enterprise-sized customers, and as per the mindset of the current market, mid-level customers don't plan to buy Oracle Fusion Cloud ERP. Oracle NetSuite is an option for very small-scale businesses. I spend a lot of time explaining to mid-level customers that they can buy Oracle Fusion.

The solution's scalability is an area with shortcomings, because of which it needs a lot of improvement. Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution.

The solution is expensive. So we try to use MySQL on AWS to push the data. The tool’s support could be improved.

The AI capabilities and the power automate platform that Azure is offering seem to be way ahead of what Oracle is offering.

With the Oracle Cloud Platform, they have to give first some proper documentation with a step-by-step process. Then the customer is able to use it properly.

Nowadays, the Oracle Cloud Platform requires lots of floor work. Things are level in the market and the Oracle naming conversion is something to make a difference between cloud providers.

Those hands-on sessions with Oracle Cloud Platform will be enough, i.e. for product improvement, hands-on sessions can be arranged.

Automation is something else that Oracle can do to improve the service. Apart from that, if you can arrange some hands-on sessions with Oracle to preview OCP, it would be good.

Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly.

The research and development team working at Oracle and Microsoft are doing their best to improve the product.

The pricing model of Oracle Cloud Platform is an area of concern. Oracle Cloud Platform should be made available at a cheap price.

The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult. The sizing challenge is in terms of being very clear on how your data growth or your requirements would be. It becomes a bit difficult to be able to ensure that there's enough future proofing in what you've signed. At the same time, the whole idea behind the cloud is to be able to pay for what you use. You don't want to pay for something that you're not using.

What I'd like to see from Oracle Cloud is an option for the customer to have a single portal to manage and monitor not just Oracle Cloud, but some of the on-premise products in the hybrid scenario as well. If it can be shipped out as an out-of-the-box solution, that would be wonderful. It's not so easy, but for a company like Oracle, it shouldn't be a problem.

Many customers go through a lot of effort and burn money to achieve this, so it's an opportunity for Oracle to provide it for customers looking for this type of solution.

We faced issues building a disaster recovery site.

Oracle support could be better; we had cases where certain regions experienced specific issues and received little help from Oracle.

Sometimes when we're doing a cloud migration, we get generic error messages, which makes it challenging to figure out the issue. Relevant and easy-to-interpret log messages would make finding and resolving issues easier.

Recently, Oracle said they were facing an issue with malware and that we needed to apply the latest security vulnerability patch. Our question is, if Oracle Cloud has a lot of security at the network level, how does malware get into the system? They also say Linux is supposed to be unbreakable, so we have some security concerns. We discovered an issue in our private cloud where a process was consuming too much CPU, and Oracle told us it was due to a malware attack. The security needs to be better.

I would like the Oracle Cloud Platform to have a more user-friendly UI similar to Microsoft Azure. I have used Azure, AWS, and Oracle, finding that the Azure UI is the best.

The Oracle Cloud platform remains complex, and despite the abundance of resources available, significant challenges can still arise during the migration process from a legacy or on-premise system. Conversely, smaller companies with less complicated systems, such as those with a two million budget, can migrate more easily.

There should be more management automation.

Oracle Cloud Infrastructure stands out due to its exceptional performance and advanced technology. The progress and innovation demonstrated by Oracle are truly impressive and exceed my expectations. OCI's capabilities are remarkable, and it is challenging to identify any weaknesses. One noteworthy aspect is OCI's ability to integrate seamlessly with other cloud platforms, offering unparalleled flexibility. Unlike other clouds that limit service provision solely within their ecosystem, OCI allows customers to interact with various cloud environments, including in-house servers. This interoperability extends to significant competitors like Azure, providing users with unmatched connectivity options. In summary, OCI sets a high standard in the cloud industry, and I am grateful for its capabilities.

While OCI provides a solid foundation with its existing analytics and data warehousing tools, businesses often have unique needs that require tailored solutions. While Oracle offers great tools for developers, data scientists, and AI enthusiasts, there's a need for further customization to unlock the platform's full potential. Compared to other vendors, Oracle stands out with its AI, analytics, and data management offerings. Still, additional expertise and customization can help businesses maximize their OCI investment and achieve their goals.

The solution’s support could be improved. In the past, the solution's customer support team took a long time to solve a few of my technical issues.

Database instances and computer storage are areas with shortcomings in the product that need improvement.

The product's technical support team must improve their speed of response.

Oracle Cloud is not an easy tool to use, so I would like to see it offer faster connectivity and better migration capabilities in the future.

The solution's cost could be better. Also, it takes time to release resources compared to AWS. They should improve this particular area.

The initial setup can be made easier and the technical support team should give faster responses.

Oracle can introduce the VPN service that can be directly connected to the machine and perform work directly on the server. This feature can help users.

The pricing is a bit expensive. 

I think that there could be a more user-friendly environment when it comes to the options that Oracle presents through the Oracle Cloud Platform.

Also, when you compare it to Microsoft Azure Marketplace, there aren't as many options to choose from, and some features are not available in some operating systems. In particular, I'd like to see more readily-available features such as Fusion Middleware as a service, in the same way that they have WebLogic as a service within OCI.

The billing and right sizing for optimization of your cost in the cloud, a well architected frame. An article should be done as soon as possible to improve it. The framework from AWS is so good, I would like to see this feature in OCI.

The deployment from on-premises to the cloud is a bit complicated.

The tool should provide more options like other cloud services. Also, it should improve scalability with the free version. 

Some of the features of this solution, such as the digital assistant, require extensive configuration before they are suitable for use. We would like these to be made more straightforward and to require less manual input.

The monitoring tool and the migration from on-premise to the cloud should be much easier.

The solution's reporting part is not good and needs more development. We get unpredictable errors when we use it. OIC needs to be developed because it is limited. For example, you can't make huge data migrations and data integrations with it.

It is hard to make a report because you can't use an SQL browser. All the other third-party products are not free, and you need to pay for them. Using Oracle's internal reporting solution for running SQL statements is a waste of time.

The product’s pricing should be reduced.

The solution needs to improve the discovery and assessment of the existing infrastructure.

The solution needs improvement in support, performance, and features. 

Oracle Cloud Platform can improve the integration with hybrid and cross-cloud deployments. It should be a flexible solution with a very well-defined integration with other applications in the hybrid environment. There are certain integrations that are not straightforward. 

The visualization could improve by providing what the other vendors have. However, in terms of customer requirements, whatever visualization Oracle Cloud Platform has will suffice.

It isn't easy to get qualified people who know how to work on this tool. All my administrators are learning as they go. Since this is the only cloud solution provider in Saudi Arabia, and it has only been around for one year, I am sure that this will change with time.

The feature I think should be improved is the option to rename the machines. Sometimes it happens that I can rename something like VCM and other options. When this happens, sometimes I can't remember the search and I don't like that.

Amazon AWS has a better solution overall.

Specific to the Oracle Cloud; while they have been able to showcase inbuilt features for Oracle applications, what doesn't really come across clearly is what happens when you want to host, work with, or integrate with applications outside of the Oracle stack.

They do an okay job of releasing use cases within the stack, but I would like to see more features released outside of the stack.

The roadmap from Oracle is quite unclear.

Technical support from Oracle needs to be improved.

In the region where I work, there's a perception that it's too expensive. I believe pricing is a crucial area that needs assessment. They should consider improving the pricing strategy to make it more appealing and effective, especially to attract new customers and buyers in this region.

The pricing of the solution can be improved.

One improvement that would be helpful is the addition of a replication option on their Standard Edition OD service. Currently, this option is not available, which leads many customers to move to the Enterprise edition. However, other cloud service providers, such as Amazon AWS offer replication options at a similar tier. It would be beneficial if Oracle also explored providing this option for their Standard Edition service.

Oracle Cloud could improve AI. The design elements could be done better.

In the market, they are still not the best, however, they are working on it. They want to be more popular than AWS or Azure, which dominate right now.  

The initial setup can be a bit complex.

They need to build up their DevOps. 

They need to increase their high availability regions. They need more data centers in Africa. It risks services when high availability isn't available.

There is room for improvement for stability. 

The ability to have other workloads from other suppliers running on the solution would be nice in the next release.

One of the main areas that might be improved is not the Oracle product itself, but more like the infrastructure as a service. Big Oracle clients will also have several workloads with Microsoft, SAP, and so on and that's forced the clients to have multi-cloud options because Oracle does not have yet have an all-inclusive offering like Google or Azure. The systems are all interconnected and we deploy on different clouds, we have connectivity issues and so on. It also causes latency issues.

They need to interconnect between clouds worldwide. One of the things that Oracle announced recently is an ability to develop interconnection between it and with Azure's clouds. They are going to interconnect physically their own cloud centers to improve response time. The clients will be able to work with Oracle or Microsoft together more easily.

The main issue for the clients is that they need to understand the credit payments. If it's a currency that's not dollars or euros, Oracle will always convert it into credits and that's not easy for the customer to understand at the beginning.  

The product roadmap strategy for some of the products is not clear. The solution’s API management is not as great as Azure.

Oracle Cloud could be improved with better third-party integrations. In addition, Oracle EBS has more reporting tools than other software, and more of these should be available in Oracle Cloud. There should also be more training, guidance, and support documentation available for users, as we need to pay additional costs for training at the moment.

One of the problems with this solution is that the person who procures it for the organization becomes a primary owner of the cloud infrastructure, despite not being a technical person. It is the IT people who will be doing the actual work, and Oracle is not able to map it. This is an operational hassle for customers and it has to be cleaned up.

Simple provisioning is fine, but when it comes to complex provisioning, Oracle Cloud is not quick compared to competing solutions.

Support from Oracle for this solution needs to improve.

Simplifying the cloud management console would be really valuable for small and large customers alike.

The next thing that needs to happen from Oracle is that they quickly expand data centers across different regions. This should happen at the very earliest time possible.

The customization and the requests put through were not flexible enough. The requests needed to be written and then dispatched to Oracle. The solutions were uncertain, some were resolved early, whereas some of them took time to be dispatched. Oracle needs to address the issues according to the country.

The solution does not follow a retention policy while taking ad hoc backups. Since it does not follow the retention policy, we had to do the manual task to check the backups. 

We have a lot of challenges with OCI because we need to build functions in the application. In my data center, if we have problems we change it in the cloud so part of the applications changes making it very complicated. 

In our system, we have some private dates and we need to use cryptography data, however, some of the cities are very old and we need to build all the social functions in the system, again making it very complicated to put all the information into the database.

In general, the systems application needs improvement.

So far, I do not have ant problems with the product. But I think that Oracle — especially for people in Africa — can look at the issues with subscriptions. They could make it so that people are able to have a better experience in trying out the product as that might lead to more adoption. Maybe they could look at reducing the price of the subscription because most of us are not able to afford it at the current level. The price in the subscription, for those who may want to subscribe to the cloud as a customer, keeps those potential customers from even considering it as a solution. Some of us are struggling a bit.  

It is not easy to manage your data because you to need to switch your mini console to find a user.

The stability of this solution needs to be improved.

Technical support could be more responsive.

The packaging part of the software needs improvement. It lacks customization abilities for users. Giving them VMs for machine learning or running their own programs like Azure and Amazon, for example. Things like scalability based on the requirement of the tools. Oracle still lacks these kinds of things. For example, if you need a VM from Oracle, you need to pay for a monthly fee. They started developing containership but it's still at the initial stage and it's still lacking. They also need to develop integration between packages. 

In order for this solution to be a ten out of ten, it needs to be a little more customizable. Currently, it's not. Having said that, it's a cloud solution, but there is some rigidity when it comes to scaling up or scaling down. Oracle has to work on maybe better pricing models. If I need to run a program monthly one day in a month, I don't need to pay for a machine for the whole month. It should be a pipeline like Azure has where you just start with that pipeline. For that one or two hours when your program's running, you pay. Otherwise, you don't pay anything. If that gets added, I think it will be closer to ten out of ten. The other fact is that they need to have more data centers. Currently, we have only one in Australia. I think they should have more than one here. 

Even though the price was not bad for our purposes, I think Oracle should open up their software service more to customers by bringing the pricing down for the product. The cost may be a bit high for many potential users.  

One feature I also think I would like to see is better portability of the VMware environment into the Oracle Cloud. I think the integration process should be made more simple. We use vSphere and it was not as easy as it should have been.  

The solution needs to improve the creation process for server fonts and the usability and scripting methodology. There's a lot of room for improvement so far.

Technical support is pretty good, however, it could be improved upon.

The solution could always be less expensive. 

If the product could add HSM services to the infrastructure service, that could make it better.

Oracle Cloud is still young compared to AWS or Microsoft. They still need to develop in many areas. They need to expand their services portfolio. They don't have even half of the services provided by AWS, for instance.

The scalability requires some improvement. This is one of the most important things they need to work on.

There are many other services that they need to add to the infrastructure - such as analytics, machine learning, and IoT.

The global coverage in terms of the number of regions that are supported is very limited.  They should really consider improving the availability of this product in more locations. This would help customers to better serve their own clients across different regions. For example, I do not have a local region for coverage in Dubai. My understanding is that it will be coming within the next six months, but there are many other cities that don't have it locally available. Customers with data residency laws need to have their data stored locally, so better coverage is important.

Compared to providers like AWS or Azure, they do not have a large portfolio of services such as artificial intelligence, IoT, or blockchain. They offer some basic services but the choice is not as rich as other cloud providers.

I don't have much detailed knowledge or experience in improvement areas. I need to first be more hands-on in my approach. I need more time to learn the technology, as I'm not as comfortable with it as I am with Azure and AWS.

Technical support could be a bit better.

Azure and AWS offerings are on a much bigger scale. Those who use this product must be Oracle-centric, which isn't the case with the other two. Whereas Oracle seems to be geared more towards databases only and Oracle only. 

The analytics need to be improved.

They must improve the integration layer. It must have everything and be able to integrate with on-premise options a lot of features are not provided on the cloud.

In the Oracle BCS business process, when you create an XSG file and make the integration layer with the base in XSG, there is no validation code in the XSG. Therefore, when you add the field required or field string, it's not checking this validation as it does on-premise.  In the cloud, you need to clear the JavaScript file and validate this field. This is the main problem and they can't in the cloud.

The solution isn't very mature. The on-premises deployment has more features and the cloud needs to work to match those options.

The Generation One Cloud doesn't have a great interface. We're using Generation Two and it's much better.

We have not tried it yet, but Azure integration would help a lot. Nowadays, it's all about having a multi-cloud platform. Integration with Azure is something we need to look into, especially on the SQL server to make sure the 2019 and 2017 SQL servers are supported.

The solution requires tighter integration capabilities.

There should be regional expansion in the availability of the solution. AWS and Azure offer much more availability right now. They have availability for almost all regions.  Cloud is something that almost every region needs to have it, so they need to make sure availability exists in Qatar.

Overall, every solution can use small improvements here and there. This solution is the same. We're still in the early days of using it, however.

There are some missing services in Oracle Cloud. Managed services for Postgres are not available in Oracle Cloud. Even if you have to move to Oracle, you don't have a place to deploy applications.

The solution has one of the best cloud infrastructures in the world. However, the price can be improved as it is a bit expensive compared to other cloud solutions. In addition, the functionalities could be simplified as it is a bit difficult to learn.

The marketplace could be improved very much. There are some competing clouds that have marketplaces with solutions that within a few weeks have a total ecosystem running, and that is where Oracle is very limited.

I work with many clouds and I would say, in comparison, others have a better presentation of services and they have clearer steps in terms of implementation. Oracle could be more clear in the presentation of the hierarchies of services. The configuration for a canvas needs to be very clear. Right now, it's not as good as it could be.

Improvements can be made with respect to flexibility in the licensing model.

The deployment should be simpler to do.

The integration tools that they offer are quite complex to use. It would be nice if integration with the SAS tools were a bit easier for end-users. There is no user-friendly interface to navigate for this. If you look at a competing product like Salesforce, it's quite easy to write your own rules. They're not strictly speaking integrations, but it's easy to do your own configuration on new fields and relationships with fields for certain other parts of the system. With Oracle, it is a lot harder to do.

The portfolio should improve for the Oracle Cloud Platform. Oracle has to increase the services offered. New services should be added to be able to compete better with Amazon AWS which is the best, and the biggest service. Oracle Cloud Platform has a small portfolio, but it's a good one.

It would be an improvement if Oracle were to offer more PaaS services like those available in Azure. The technical support could also be improved. 

We've experienced some technical issues that have delayed projects. Bugs seem to pop up in new releases.

Technical support does not offer the best service and should be improved.

Sometimes when we install something, we need to partition and maybe rebuild the index. This can cause some issues for performance. In the future, I would like to see more stability and fewer bugs.

The internal training program has to be exchanged with the customers more. This is something that has already been initiated. 

The user interface could be improved and be further simplified.

Technical support is good but they could be better.

In the next release, I would like to see more automation.

There's one app I have to install on my device, the Articulate Player app. It's only available on Apple and Android, but it's not available for Windows. I can't run the program on my desktop, to use it to learn Java. If I want to learn Java, I have to install the program, but I would like it if was available for desktops. I use my PC to learn most of the time.

Oracle Cloud's price is very high. Overall, Oracle Cloud is doing everything I need it to. I have not had any issues with the application, deployment, and implementation. It is very suitable for us, especially considering our needs. Other than the price, I do not see where any further changes could be made. 

The networking is in need of improvement.

The price of this solution can definitely be improved.

This service is very specific to Oracle and we cannot have other types of workloads on Oracle Cloud. We need to have a multi-cloud solution because for Oracle products we use Oracle Cloud, but for other products, we need to use other clouds. If the option to run other workloads were available, such as those by Microsoft, then this would be an added advantage to the Oracle footprint.

The interface should be more user-friendly. Compared to other cloud environments, it's not as good. It should be implemented better from Passport. It should have a better link to the cloud to communicate more effectively.

The solution should integrate better with other tools and different vendors.

I don't know of any additional features that I would like to see added to the solution.

In a future release, they could improve by adding some form of machine learning and artificial intelligence.

OCI's user interface is awful and needs to be modernized.

They could add more features.

Technical support could improve, they could have more resources for troubleshooting.

To improve this product is hard because it is already good and convenient. But I think that Oracle can add even more functionality. There are just certain functionalities that still need improvement or some brushing up and maturity to bring them up to where they should be. Even more integration and user-friendliness is possible in certain ways.  

For example, at our company, we need to have some extra services right now to so we need to subscribe to them from another supplier. It would be nicer if these capabilities were already integrated as a part of the product. If some of these components could be built inside the cloud, that would simplify the architecture.  

More technical papers could be published to help out professionals.

I would like to have identity access management. If someone is accessing any application, I should know about it. I think Oracle does have that feature, but with Amazon all the roles are privileged. With Oracle, you have to create your own roles and it is more complex.

I would like to see better documentation to make it easier to use, as well as more standard components offered in this solution. New features are being regularly added to the oracle Cloud, and this is not always reflected in the documentation. This can make the automation of the installation quite tricky. Right now there are many components in the database on-premises, but in the cloud that's limited. I would, therefore, like to see all those components that are offered on-premises, offered in the cloud as well. (e.g. APEX, Spatial, etc.)

I would like more technical expertise.

The configuration through the cloud is complicated. It's not straightforward.

With the on-premises version, FTP, P2P, or any adaptors were directly configurable. Now, with the Cloud, we have to make some changes in the settings and configuration.

It is not scalable.

The support is average, they could be better.

Areas that need improvement are the pricing and the support.