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Oracle CRM Pros and Cons

Oracle CRM Pros

CIO at Grupo Kasto
We are able to take back control of our client sales information and analyze it for the future to improve.
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NS
Consultor de sistemas de negocios at a tech services company with 11-50 employees
It is very simple.
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Junior Consultant at a consultancy with 11-50 employees
Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.
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Find out what your peers are saying about Oracle, Salesforce, SAP and others in CRM. Updated: November 2021.
552,136 professionals have used our research since 2012.
MM
Head of Operations & Technology at LATAM Pass at a transportation company with 10,001+ employees
It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program.
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Oracle CRM Cons

CIO at Grupo Kasto
In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic.
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NS
Consultor de sistemas de negocios at a tech services company with 11-50 employees
The initial setup is complex, it could be improved to be more simplified.
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Junior Consultant at a consultancy with 11-50 employees
The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.
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Find out what your peers are saying about Oracle, Salesforce, SAP and others in CRM. Updated: November 2021.
552,136 professionals have used our research since 2012.
MM
Head of Operations & Technology at LATAM Pass at a transportation company with 10,001+ employees
Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.
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Find out what your peers are saying about Oracle, Salesforce, SAP and others in CRM. Updated: November 2021.
552,136 professionals have used our research since 2012.