Compared to alternative solutions Oracle CRM is expensive. I give the solution a ten out of ten for being one of the most expensive CRM solutions available.

Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines.

The product’s pricing is very high. I rate the pricing an eight out of ten.

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side.

The solution is expensive. I rate the pricing a nine out of ten on a scale where one is cheap, and ten is expensive.

The product's pricing is manageable and flexible. 

I don't have visibility on the costs. That said, my understanding is that the solution is expensive. 

The cost of a license with support is slightly higher than a regular license.

The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers.

My experience with Oracle when it comes to price negotiation was very bad. They have a very poor approach to negotiation.

We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system.

There are additional fees and contracts that are available. We have another contract that gives us support for deployment and improvements to our platforms and one other contract to receive support from our IT provider that has experience with Oracle CRM.

We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle. If you have many Oracle products, you can get a cheaper rate perhaps as we did. The cost was around $400 a year. There also was implementation costs that are an addition to the solution price.

There is a license required to use this solution. The price is reasonable for a CRM.

• Plan ahead, i.e., at least for the next five years.

• Make sure you have your internal processes worked out to conform to the industry standard practices. While each organization may be unique in certain ways, adopting standard off-the-shelf applications means conforming to standard practices. Rather than work towards bending and twisting such applications to the individual organization's requirements, make sure such special steps are really warranted. Are your practices that special so that the standard industry practices do not apply? Or do your internal practices themselves need some review? Changing, or ‘customizing’ as it is called, is expensive in the short run as well as in the long run. Do not ignore ongoing maintenance costs with such efforts. Added to this, is the need to keep up with the dynamic and fast changing technology.

• Take time to evaluate your shortlisted selections.

• Do not be influenced by the glitz and show of any product. At the end of the day, customers need to think of how effective the product is in delivering results, i.e., whether it is improving the sales effectiveness or service efficiencies. Product usability is likely to create a good first impression, but you will have to discount the surface level appeal to real day-to-day efficiencies.

• Do not discount/ignore integration challenges. Disconnected applications will reduce efficiencies and consume valuable IT resource time; it is often not given sufficient importance during the selection process. By all means, choose the best of breed approach, but make sure to allow for sufficient resource time and skills so as to achieve necessary integration for all areas to work together.

I don't handle any aspects of the licensing. 

The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it. If the solution could improve the pricing plans, it would be better.

Depending on the number of users, you can get an incredibly good offer compared to other products.

Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility.

The licensing is expensive.

The licensing is on a yearly basis.

It is not the most cost-effective on-premise solution but it is worth it. The Cloud version, Customer CX takes care of the user-based/transaction-based pricing.

It is not cheap. It is more suitable for big companies.

There are licenses needed to use this solution and they are managed by our product team.