Oracle Customer Hub Reviews

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Arnold-Miranda
Real User
Enterprise Architect - Banking & Wealth at a financial services firm with 10,001+ employees
Aug 29 2019

What is most valuable?

As an general MDM, OCH is adequate. OCH grew our of Oracle's Siebel CRM suite so it's origins weren't as an MDM. More specialised MDM products probably have additional features.

How has it helped my organization?

The intent of this platform is to provide a single source of truth for customer data. To some extent, this has been achieved. Any customer MDM project tends to be complicated and difficult to show a positive business case over a short to medium time frame.

What needs improvement?

OCH has adequate functionality and performance (using specialised hardware from the same vendor) to serve a group customer master.

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What is Oracle Customer Hub?

Oracle Customer Hub is a customer data integration (CDI) solution that enables organizations to centralize information from heterogeneous systems, creating a single view of customer information that can be leveraged across all functional departments and analytical systems.
Also known as
CDH Customer Hub, Siebel Universal Customer Master, Siebel UCM
Oracle Customer Hub customers
Industrial Bank of Korea, Elsevier B.V., Posco, The Church Pension Group (CPG), Pella Corporation, Agilent, Zebra Technologies, Donaldson Company Inc.
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