Oracle Customer Hub Overview

Oracle Customer Hub is the #2 ranked solution in our list of top Customer Data Integration tools. It is most often compared to Informatica MDM: Oracle Customer Hub vs Informatica MDM

What is Oracle Customer Hub?
Oracle Customer Hub is a customer data integration (CDI) solution that enables organizations to centralize information from heterogeneous systems, creating a single view of customer information that can be leveraged across all functional departments and analytical systems.

Oracle Customer Hub is also known as CDH Customer Hub, Siebel Universal Customer Master, Siebel UCM.

Oracle Customer Hub Customers
Industrial Bank of Korea, Elsevier B.V., Posco, The Church Pension Group (CPG), Pella Corporation, Agilent, Zebra Technologies, Donaldson Company Inc.
Oracle Customer Hub Video

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ITCS user
Founder & President at Hub Designs
Duplicate detection is a valuable feature, but setup is moderately complex compared to other MDM solutions.

Valuable Features

The "golden record" for customer data Duplicate detection Resolution features

Improvements to My Organization

We implement it for other customers, but don't run it ourselves.

Room for Improvement

It has essentially been "frozen" by Oracle - they don't seem to be updating it any further. They seem to be investing in the Fusion product for new development.

Use of Solution

I've used it for several years.

Deployment Issues

There are always issues, but if you have a reliable system integration (SI) partner, and you know how to work with Oracle Support, there shouldn't be any serious issues.

Customer Service and Technical Support

Customer Service: It's very good. Technical Support: It's very good.

Initial Setup

I think the set up is going to be…