Oracle Data Cloud Customer Service and Technical Support

Eti Bahom
DBA team leader at Israeli Lottery
Oracle does not provide very good support. It has been very bad support. I'm not talking about this product, I have not used technical support for this product. I'm talking about Oracle. It takes them a long time to resolve problems, maybe months. Just in the last year, I opened four issues with Oracle that took them about four months to resolve. The problem is not that they have no knowledge, the problem is that we are moving from person to person, and it takes a long time until the problem gets to the right person. View full review »
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