Oracle Data Guard Customer Service and Technical Support

MahdiBahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
Unfortunately, because of sanctions, we can't directly contact Oracle or use Oracle's knowledge base. I've indirectly contacted them because, in some cases, it's a must to have Oracle support. Sometimes you can't solve problems and you need to have accessibility to support to solve them. Support is very important in many cases because the information is crucial for many companies that want to avoid facing disasters in their data centers. View full review »
Oracledb677
Oracle DBA Customer Capacity Leader at a tech services company with 10,001+ employees
There is no specific Data Guard support in place. You either pay for the support or for an Enterprise edition giving you support for features that are included in this edition of Oracle. If you don't pay then you don't get support. I am satisfied with the support. View full review »
Osama Mustafa
Cloud Expert | DevOps | Oracle Consultant at confidential
For Oracle tech support, you do it yourself. When you open a ticket, it can take time to solve it. Often you can find a bug that went unreported. View full review »
Learn what your peers think about Oracle Data Guard. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
reviewer1075863
Lead Solution Architect at a tech services company with 10,001+ employees
So far we've only had to open one ticket regarding a failure with the encryption manager of defected fault and it was handled well. We've dealt with Oracle's customer service for eight years, and their service is astonishingly good. View full review »
Comueng677
Computer Engineer at Nestle
Technical support is very good. If at any time we write a ticket, we get the appropriate answer on time. View full review »
Mehmet Cem Fenerci
Database and Infrastructure Architect at MNG Kargo
I have contacted their support. We have been using their support more. We open cases one to five times a month. We use a lot of Oracle databases and because of that, we contact their support a lot. The quality of support will depend on the support engineer. If we speak to an agent from the Asian department, it could be a little difficult to understand the terminology. If it's with somebody from the US, Canada, or Europe, they're easier to understand. View full review »
Sukesh Nair
Intersystem Manager at Interplast
When you are using an Oracle product you get Oracle support. The support that we received has been good. There were no issues on that front. View full review »
Abd El Mahfouz
CTO at National Research Center, Egypt
We've only reached out to technical support maybe one or two times. The technical support response times can be a bit long. However, overall, we've been satisfied with their level of assistance. View full review »
Learn what your peers think about Oracle Data Guard. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.