Oracle Database as a Service Customer Service and Technical Support

Rich Niemiec
Chief Innovation Officer at Viscosity North America
Oracle's technical support has almost every answer just by searching their support system. I always find what I'm looking for and more. View full review »
Ahmed Abdelwahed
IT Program Manager at a comms service provider with 10,001+ employees
Any time I have had the need to use the technical support, it was at least very good but mostly it was excellent. View full review »
Seyed-Torabi
CEO at QUERIX (UK) LIMITED
Technical support is not very good. Oracle's attitude toward customers, with increasing prices and a general lack of recognition of other technologies, is not ideal. View full review »
Learn what your peers think about Oracle Database as a Service. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,646 professionals have used our research since 2012.
MohamedEl Azzouzi
Production Systems Engineer at Sofrecom
Technical support for this solution is good. View full review »
Ahmad Hida
Senior Application Consultant at a tech services company
Technical support is not bad. It's not like Microsoft support. With Microsoft support, you can search for answers online and you will find a lot of articles that help with problem-solving. With Oracle, if you open a ticket for technical assistance Oracle's very good and they will help you. View full review »
Jose Luis Godoy
Sub-Manager IT Infrastructure at a tech services company with 201-500 employees
We have had no issues contacting technical support. We use the Chilean and US support offices, and they respond quickly. View full review »
Learn what your peers think about Oracle Database as a Service. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,646 professionals have used our research since 2012.