Oracle Database Customer Service and Technical Support

Maurice Aelion
Senior DBA & IT Consultant at MA Consulting
Support is one of the most advanced. I work with other vendors besides Oracle. If I compare the support that we have with Oracle to other leading providers - I don’t want to say the names - Oracle usually gives me answers quickly. With other vendors, I can wait for ages until I get answers, if I can get a solution at all. Oracle has a vast knowledge of problems and solutions. For 80 percent of problems, you can find already built-in solutions. But if such a solution doesn't exist, Oracle support is prompt. They come in and discuss the problems with you and try to figure out very fastest solutions. View full review »
reviewer898881
Security Specialist at a energy/utilities company with 51-200 employees
Oracle has a support portal where you can get help and where they issue you a support ticket. It is, however, expensive. View full review »
David Gubly
DBA Team Leader at Hadassah Hospital
In general, the support is not good since most of the time the person whom you are given to is not so professional. Though, the last time that we had a big problem with our Database Appliance, we received support from Oracle US, and it was much better. View full review »
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operatio515592
Operations Engineering Manager at a consultancy with 10,001+ employees
Customer Service: I would rate it 6/10. Many times the support is not able to solve the problems and they would put you into loops and escalate to their dev team which may take months to come back with a solution. Sometimes the solution never arrives and you are forced to upgrade to higher version. Technical Support: I would rate it 7/10. View full review »
DBA5760
DBA at a comms service provider with 1,001-5,000 employees
The reason I do not give this product a 10 out of 10 is because of the technical support. This is an area where they need to improve. It takes too long. If you have an issue that is very complicated, not something that you can find a solution for on the internet, that you need an engineer to help with, it takes too long. Very often, I find the solution by myself and give up on the support. View full review »
Software195e
Software Engineer at a media company with 10,001+ employees
We have a DBA who does our support. View full review »
Find out what your peers are saying about Oracle, IBM, Microsoft and others in Relational Databases. Updated: March 2020.
407,096 professionals have used our research since 2012.