I have encountered delays in getting support. 

I have used the product's online community to get answers to the questions I post related to the tool.

The solution has good support. That said, it needs improvement. 

This is one of the portion where Oracle have to be little bit loose .I have raised only around 7-8 tickets including 2 P1 , but it always looks like I am talking to a bot with pre recorded  statements when the person is not able to answer. Most of the times information is attached , but they still insist very hardly to send it in there format so that there machine can read it .

Their support portal requires a person to become well-trained in how to use it. Getting support is somewhat painful. They are pretty good at handling absolute critical emergencies, but getting other problems solved from their support system is difficult. It takes a long time. I had to do an update, and it was not straightforward to get the right patch kit.

I am the technical resource of last resort for our clients. I work with a number of technical people. When it gets to the point that it wasn't an easy problem to solve, they come to me, and I end up getting all of the tough problems to solve. I like that, and I would rather do that than just working on the same thing day in and day out. I am always trying to solve problems, and that's why I end up having to interface with Oracle support. The ability to solve problems better by using Oracle's support tools would be beneficial for me.

We are satisfied with technical support. 

However, people need to know how to manage Oracle support. Around here, we added what we call Advanced Customer Support, Oracle ACS. This is white-glove service for items that are of critical importance.  

With Advanced Customer Support, if they need to fly down, they will fly down and come directly to you to help you look at further into very critical issues. With their premier support, which is still quite good, I would rate them 90%, however, with ACS, I would rate them 100% satisfactory.

Technical support, on a scale of one to ten, I would give a seven. There are some things that take a little bit longer to resolve than others, however, overall, I would say it's good. It's not very good. It's not excellent. It's good.

So with Oracle, technical support is provided mainly by the technical teams who are actually working on the packaging and deployment of the Oracle Database or other products.

I have not interacted with them recently. I don't know whether our database administration team contacted Oracle. I just know it was usable from our layout or view.

The support from Oracle is okay. I rate the technical support a seven out of ten.

They're really good in terms of providing support and attending to the issues. I am satisfied with their support.

I've never contacted technical support. I cannot speak to how helpful or responsive they are. 

They're normal. We don't make many calls. We have maybe six calls a year with Oracle support, which is not a lot. Our environment is pretty stable. It is really stable, and we haven't had any outages. When it is smooth sailing, it is easy.

The support I have received from Oracle Database has been very great. The response times have been good.

Oracle's technical support could be faster. 

I've dealt with technical support in the past and I personally do not find them to be very good. 

Usually, it starts very slowly. Before you get to the right people, you go through the people who hardly understand the problem and they keep asking stupid questions. Then only after a couple of weeks, you finally get in touch with the person who really understands. It's at that moment that your work starts. However, before that, you have to go through the process of finding someone to answer your question. 

They need to make the process faster or hire people who understand the solution better.

We've dealt with technical support in the past and found them to be slow to respond. They should work on getting back to clients faster in the future.

While it's my understanding that technical support is good, frankly, for the first year, I didn't ask them for any help. Therefore, I don't have any experience with Oracle support.

That said, I have full faith that they will respond very well to any issues.

In my case, I had support for the first year of service and then did not renew it. You really should renew though. 

Customer Service:

I would rate it 6/10. Many times the support is not able to solve the problems and they would put you into loops and escalate to their dev team which may take months to come back with a solution. Sometimes the solution never arrives and you are forced to upgrade to higher version.

Technical Support:

I would rate it 7/10.

The customer support is better.

It is quite good.

We have bought quite a large number of licenses, so the support that we get is very good. They are fast, normally responding to us within one hour. This is according to an agreement that we purchased from them.

We have premier support from Oracle, so we have a very good relationship with technical support.

Technical support is okay for the most part. On the database sites, things are okay. However, if we talk about the application sites, sometimes we are getting a response time that is delayed.

On a scale from 1 to 10, I would rate technical support at 9.5.

Technical support is a little sketchy. It depends on who you get on any particular day. Oracle is a worldwide organization, so I guess there are certain sections that are not really well covered, in terms of building up a knowledgebase, and trying to go back and see how a problem was solved in the past, which should be an easy thing to do.

I think sometimes it comes down to doing that: going back, looking at the issue you are reporting, determining whether you've faced it before, and what the solution was. If there isn't a solution and if this issue hasn't been reported earlier, then be intuitive about it. That part was missing in the few instances where I've had the opportunity to call support.

As I’ve mentioned, it’s a worldwide organization. They're available around the clock, covering different time zones. All those aspects are covered. I think a little more intuitiveness in the solutioning for the support issues would go a long way in improving the experience.

Technical support could get better.

There have been no issues with their technical support. As I am aware, we have had issues in the past, especially with servers and other things, but today there are no special issues or problems. Everything is quite well-addressed by Oracle, in my opinion.

Technical support is quite good.

The technical support of Oracle Database is okay. The last time I was working in South Africa and when I have to use the Oracle support of South Africa it was poor. We did not receive a proper response from Oracle then. Every time we had to escalate our issues or we had to log with Oracle to have the higher-level management. Eventually, our issues were resolved. However, I have never had an issue with the support from Oracle in India or the USA.

Support is very good. If I have an issue, I simply open a case with Oracle. They are very helpful and responsive. We're satisfied with the support. They've been good.

We have our own technical support to help customers to implement or maintain Oracle solutions.

Support is one of the most advanced. I work with other vendors besides Oracle. If I compare the support that we have with Oracle to other leading providers -  I don’t want to say the names - Oracle usually gives me answers quickly. With other vendors, I can wait for ages until I get answers, if I can get a solution at all. Oracle has a vast knowledge of problems and solutions.

For 80 percent of problems, you can find already built-in solutions. But if such a solution doesn't exist, Oracle support is prompt. They come in and discuss the problems with you and try to figure out very fastest solutions.

They offer a lot of support these days, including a kind of Oracle cloud management service. You can also buy some database administrators from Oracle. You just have to tell them what you need and they can patch it automatically and monitor the database for you. 

Recently, I haven't had any experience with Oracle's tech support. However, I have heard it has gone down in quality. It's harder to get in touch with them. The support requests take a lot of time to resolve. On top of that, the kind of expertise or knowledge that someone would expect from the team is a little bit of concern now. They aren't as knowledgeable as they used to be.

I have not had direct contact with tech support, although my colleagues have. 

Our team used to do it without any kind of technical challenges. Anything which we are not able to solve from our end our DBA team used to reach out to them.

We have a separate team who is doing all the tickets and stuff.

We always have support from Oracle.

Oracle technical support is a bit tricky. They want you to first use all the available resources, such as the online knowledge base and so on. After you have exhausted those, you can approach your technical person by logging in to the system.

If we talk about the MOS, My Oracle Support, it's more of a self-service. Currently, sometimes it's not as reliable as we wish it was. Mostly, our internal team handles support as we can't really rely on Oracle. We'd only go to them if the problem is related to the product, for example, if it's got some bugs or something like that. For troubleshooting, our customers come to us for assistance. From a technical aspect, we are quite confident that we can support all of the customer's needs ourselves without using Oracle.

The organization provide top-notch support.

Their support is terrible. I stand a better chance talking to my four-year-old grandson than talking to them. At least, he pays attention.

I've never spoken to technical support. Therefore, I cannot speak to how helpful or responsive they are. 

I have been satisfied with the technical support from Oracle.

We have never interacted with them. We are just taking the data from Oracle Database and pushing it to the further layers. We don't find any issues over there, and technical support isn't needed as such.

The technical support for Oracle Database is perfect. Whenever we contact their support, it could take time to get feedback from them, or get the solution from them, but in the end, they're able to provide it.

Technical support is good, but it is costly.

We do use support. We actually pay for support and we have used them to assist us during implementation. They have been very helpful.

We were using Oracle partner support and they have been very good.

Oracle's technical support, I use it about once or twice a year. Normally, if I call support, we've got a real problem and they've always been very helpful.

The technical support takes longer time to respond.

Overall, the technical support is a little bit lacking, and they should improve. Especially the team who is deployed to handle these tickets. Around 50% of the team itself is lacking some knowledge on handling texting and knowledge. They are very good superior resources, that I understand, but in the APEC region, a little bit of lacking. Especially in India and Singapore, because those are not well handled. But in the US, they handle those things.

The support is very good, they have done some presentations in Armenia and we are working very closely with them.

Their technical support is fine.

We have three levels of technical support. The L1 level support is in-house. For L2 level support, we have an infrastructure team. For L3 level support, we have a contract with Oracle, and whenever we need it, we get their input.

I haven't had to contact technical support.

The support is amazing. We have a great relationship with the non-profit technical support as well as with our sales rep with whom we've been with for ten years.

Oracle support is helpful, and they resolve all our issues, but sometimes the response to our clients isn't as prompt as we'd like. 

I rate the support from Oracle Database a three out of five.

The support from Oracle is good. You raise your support cases over the support website and there will be support people that will work with you until you get a solution to the problem.

They are committed on their SLAs and their availability is quite good. So, we are quite happy with with Oracle Database's customer service and support.

Technical support has been great. As part of operations, people just get some issues, sometimes, however, there might be different reasons for that that may not be related to Oracle itself. Overall we are fine with all the services it offers.

Oracle technical support is wonderful. We've had no problem with that.

Technical support is okay, however, sometimes it takes a while for them to respond It would be nice if they were faster. We aren't 100%v satisfied with the level of service we get from them.

The technical support is very good, they are very responsive.

They are very responsive and as well as knowledgable. If you have any questions or issues, you can search the questions and find the answer yourself, without even talking to a representative. If there is something else they need to know, they call immediately.

We have used technical support when we have had some issues. It's pretty good; a very good support model. You create a service request and they, depending on the priority, call us back. It's pretty good support.

The technical support is very good. I've learned more with support, actually, than from the documentations.

Technical support has been great. I am satisfied with the level of service we receive. 

We work as a partner company with Oracle and have a representative in our region to whom we can appeal directly for collaboratively resolving any issues which may arise with our clients.

We are satisfied with the support. While we don't encounter issues on a daily basis, there has not been a single time that we have failed to resolve one when it has arisen. 

Technical support is fine.

We have some people who have been working with Oracle for a long time, so we don't usually require much support because the knowledge bases are already established.

We have Oracle support but we are not satisfied with it.

It needs to be responsive, and more customer-friendly.

I have not heard about any problems with technical support from Oracle and I also do not hear about any escalations regarding support from our IT department. I have not heard about any reports that the Oracle Database has been down.

So the product is good and the back-end support is good.

We have never faced many issues in terms of having trouble with the solution. For that reason, we haven't really dealt with technical support, so I can't speak to how good or bad they are.

When you have Oracle products, you have the right to use the Oracle support. We are able to open service requests. If it is urgent, we can open level-one service request. Somebody calls you and tries to find a solution to your problem. It is very useful.

I only touched the online support and it's really not very useful because it's very difficult to find what you're looking for. Whenever I tried to actually find something for myself, it didn't really work well.

I rate support of Oracle Database a ten out of ten.

Their support is very good.

In most cases, technical support is provided by Oracle.

The technical support is okay.

We receive very good support here in Guatemala from our local partner. We're very happy to have this relationship. 

Technical support is very good. I don’t use Oracle Support often to open a new case. Questions and issues I have are most often answered via the support portal. On the rare occasion a new service request is opened, I find the responses timely and helpful.

They're knowledgeable, proactive. It helps working in a enterprise environment as opposed to working for smaller shops that they don't get that same type of attention.

We've used technical support in the past and they have always been very good. If you provide the information the way it's supposed to be presented - and that means being explicit in your issue - they can help you very fast. 

We've been in touch with Oracle on a daily basis. We just moved to another version. They really helped us. They were helpful and responsive. We're satisfied with the level of support we receive.

Oracle support takes a very long time to respond.

I haven't used their technical support.

I use technical support once in a while and I find that they are improving. Over the years, there has been a big improvement in terms of support.

In general, the support is not good since most of the time the person whom you are given to is not so professional. Though, the last time that we had a big problem with our Database Appliance, we received support from Oracle US, and it was much better.

I'm the one who resolves the tickets. We don't use tech support.

Technical support is generally quite good. We've been overall very satisfied with Oracle's support.

I have not been in contact with technical support.

We do occasionally deal with technical support. For example, in the case of the wrong data entered in the ERP, support is required to purge out the wrong information.

Technical support has been very helpful. They respond on time and you don't waste any time waiting for the tickets. You just get the answer directly usually in the same hour or on the same day at a maximum. We are extremely satisfied with them.

We are satisfied with Oracle's technical support. Depending on the situation, they may respond within an hour or in a day to weeks if testing needs to be done.

Oracle's technical support isn't good enough. Our own professionals manage some issues.

I have not been in contact with Oracle's technical support.

I was satisfied with the technical support.

Technical support has been very good for us. We have no complaints. We're satisfied with the level of service we've been provided. They are very helpful.

There was a bit of a learning experience on how to escalate an issue, but once we got through that, the vendor support was really very good.

In our experience, the level of technical support has been in the middle. There are times when they're really good, and there are times when we've had to solve issues ourselves.

We are always in touch with Oracle support, so we create cases with them often. They are very good and very consistent across all our Oracle products at every location. Technical support is centralized so we know we'll get good, consistent service from the reps.

I contacted Oracle technical support in the past about a bigger issue and it was a hassle. On a scale of one to five, with one being the worst and five being the best, I'll give technical support a score of three.

Support is not easily obtainable when one encounters issues. 

I have never contacted technical support.

We've reached out to technical support in the past. They've been very helpful and knowledgeable. We've contacted them very rarely, however, when we have reached out they have been responsive. We're very satisfied with their level of service. They are quite good.

I'd rate technical support seven out of ten. They could improve it a bit.

There've been times in which it's been absolutely tremendous. Then there've been other times where it just seemed to take too long. Either the person didn't know enough and had to go to other people and such, and it just took way too long. It's been mixed in terms of results. It's not exactly consistent.

We don't use Oracle support. There is an administration team, and they get in touch with Oracle. I only get in touch with our administration team.

We did use technical support. You just call Oracle support and they are good.

We raised a couple of SR requests with the Oracle team, and they responded quickly. We have successfully upgraded one database to 12c.

We are really pretty happy. In the coming months, we are going to upgrade three to four databases to 12c. I attended an Oracle OpenWorld conference to get some information about how I can upgrade with nearly zero down time. I was looking for that.

I rate customer service 6.5/10.

I rate technical support 6.5/10. The reason for such a low rating is that we are located in Asia and whenever we open a SR during daytime, it is routed to an Indian engineer who doesn't provide a lot of support. However, when I open a SR during nighttime, we are assigned some American engineer who helps in resolving the issue pretty promptly. So I think Oracle needs to look into this. It’s my opinion only.

As with most big corporations engaging with Oracle on technical support can be challenging. As a new product that seems to have a higher priority hopefully their support and development of Big Data Discovery will improve from what it was with Endeca Information Discovery.

This is one of our favorite things about ODB. The support is pretty good.

The support from Oracle is fairly good. They have knowledge-based articles that you can consult before you need their direct support, we're happy with the support.

I have never contacted tech support. 

I've never directly dealt with technical support. I cannot speak to how helpful or responsive they would be. Whenever I have a problem or issue, I google it and search for answers online. 

Technical support is perfect.

Highly knowledgeable and competent tech support - once you get past the first level and get the case assigned to the right people. However, it can take quite a bit of time to explain details to first level support and gather debug and log information, that in some cases aren't necessarily relevant but is merely correct procedure in order to get the case assigned. On the other hand, many key Oracle people engage in the community, so a finicky question about a PL/SQL detail might get attention and answers from product managers themselves.

In my experience, technical support is really good, as well as the knowledge base. With the KB, I'm usually able to find the answers myself. And, Oracle has automated it to the point where it's very intuitive and helpful. I would, however, like to be able to call someone if needed like I used to. I remember having to wait for long period of time, but it's nice to talk to a person who can help.

The level of technical support is good, but you can put in a TAR and sometimes it will just disappear in space. The challenge for the support often is that if you don't use a straight Oracle configuration, in particular if you use a virtual server, they won't won't guarantee the support because they can't support every possible configuration. However, it doesn't mean that if you have a problem, they won't try to answer it.

The support from Oracle is very good.

Their technical support is good, but there is no local support. Local support is a challenge in Africa for all IT companies.

Customer support could be faster, you currently have to write your issue to them and then they will get back to you after 24-hours.

I would give technical support a seven out of 10 rating.

Good. Their normal ticketing system, their incident management system is quite responsive. All their large accounts have a technical Account Manager. You have your OCI, your Oracle Customer Identifier. Using your OCI, customers can put in their tickets, incidents.

Technical support used to be not that great, but they are changing. They used to follow the Sun model. They are changing; it's better now.

On a scale of one to five, with five being the highest, I would say technical support is around five. They’re good.

Technical support is definitely challenging as they are not always the most forthcoming with information, nor are they the most highly-trained techs when you open SRs. There have definitely been issues there, especially compared to the costs that you pay for the support.

Technical support, in our experience, is both good and bad. There have been times when we log an issue and the feedback we get or the support we're getting are just not good. But the there are times when within an hour or two we get the right feedback. So I guess it all depends on the engineer who evaluates the ticket and receives it and works on it.

Oracle has an excellent knowledge base and, using this, I fixed over 90% of issues myself.

Technical support isn't perfect. I give them a 4 out of 5.

They should provide a faster response.

Support is fine. I don't remember having any complaints.  It's quite good.

We use a local Oracle company for support, and they help us whenever someone has an issue.

The technical support is very good. 

We use premium support and there are some difficulties there. It can be complex, particularly when you catch them on a shift change, and there is a change in engineering staff. 

We use it when we have issues. It's pretty good. They have a very good support model. You create a service request and, depending on the priority, they call you back. It's pretty good support.

We are getting good results for service requests, but sometimes we see too much delay. Sometimes we see their investigation is going in the wrong direction. They have to improve a bit in order to provide support. 

For example, I have three or four service requests going on with Oracle, and I have seen so many delays, and asking unnecessary questions, which I would not have expected from Oracle.

The premier support isn't enough. Oracle ACS is expensive. We would like to train our DBAs to work better than premier support. They know their stuff, but the time response is not good.

The time frames are not the same from our country, so when we open a service request the analyst doesn't know exactly what's going on. He tries to change to another analyst and we have to tell him the whole story again. That is what we don't like from premier support.

Customer service is very good.

Technical support is very good. They are responsive and meet our SLAs.

I rate technical support 9/10.

The problem is the way the technical support works. A lot of people try to pass the ball around, and that's a lot of challenge with management of all that. Most of the time, if you really want to work on something you have to raise it to Level 1. You've got to escalate, otherwise things doesn't get worked on. If it's a critical thing, there's no other option.

Issues are registered through their portal where we login our tickets. Sometimes, it's a bit slow and their response is a bit average unless it's Severity One, in which case the response time is really quick, about 1 or 2 hours. Otherwise, if it's Severity Three or below, it can probably take up to one day. Sometimes the development team needs to look into the issues.

Oracle's technical support is better than most, but it's not perfect. Obviously, when we open a ticket for support, it needs to get escalated a couple of times before we actually get an engineer who can really get down and help us. That's typical of the industry, so it's better than most, but not perfect.

Technical support is okay, but some areas could be better.

Technical support is great, but it can be faster.

We haven't had any issues with technical support. However, I haven't really had a chance to interact with them, and therefore can't really speak from personal experience. 

There are lots of communities that deal with Oracle. Typically, if you have a question or a problem, you can find an answer online and you don't necessarily need to turn directly to Oracle support.

We have subscribed to the site, where we can ticket the problem. There is a library of issues that have been recorded worldwide. You can search the library resources to find your problem and follow that research to resolve it.

Oracle has a support portal where you can get help and where they issue you a support ticket. It is, however, expensive.

Technical support is good. It should be more direct, but now, it's a little indirect. I still rate them high. When I need them, I can demand and they'll respond. Sometimes, the challenge is the time zone. You have to be careful when you're opening a case; how to make sure you have the right people in the right time zone.

Technical support is kind of different because at some point, you reach the point where you can't proceed any further with stand-up processes. You need to have context and background information about the company. We're lucky that we can get in touch directly with the development team. We get help there.

Normally we have very complex problems when we have them. When we communicate with them using the standard channels, it does not fit. But, as I’ve mentioned, we have the direct line of communication with the development.

We have not used technical support.

Sometimes when we run into difficulties, I have found some answers by searching on the web.

The technical support from Oracle is good and responsive. I used them for security updates and patches.

Oracle technical support is useful, and we rely on them often.

We find technical support to be very responsive. They briefly describe everything on phone and we handle the operations. I'd say we've been more than satisfied with their level of service. They're quite helpful and knowledgeable.

I really don't have much knowledge about technical support because I never have to really do that. If something did go wrong with the database, that'd be more of a database administrator's function.

Technical support is fine. Fortunately, we don't have any priority-one issues within our business that depend on Oracle Database. For minute-to-minute operations, I get a good enough response from technical support.

As a vendor, we support older versions and the customer will never touch them. I really don't need to ask technical support for a fix, I know that the customers will not use it.

I have contacted the support from Oracle and they are sometimes slow.

The technical support is good, we have responses to our problems.

For my region, all the Oracle support technical support is from India. I have some experience with interacting with them. There have been very few times I have created service requests. Most of the information I am able to find from their knowledge base is available on their website and other resources.

The local support is fine, but the global support is terrible, and not worth the cost.

The support response time could be faster.

We have dealt with technical support in the past. They have been helpful and responsive. We're quite satisfied with the level of service we receive. I have no complaints.

10/10 MOS Support is actually something you can heavily rely on.

Technical support is 9/10, very proactive and very helpful.

I haven't used technical support; every issue I've run into I've been able to Google it and figure it out. I haven't had to call in or anything.

Technical support is good, very good. It's a little bit expensive, but very efficient.

They have this thing that you can only create a P1 for something that is harming your production. Sometimes I would like to create a P1 for other problems, but I can't, because it's something that is putting my company at risk. They are good in supporting us, but I don't like the policy of P1, P2, P3, or P4.

I have had some discussions with a few DBAs. Oracle technical support is not very good compared to Microsoft technical support, the latter of which is more proactive and reachable. Secondly, Oracle technical support is more costly than its competitors.

I've used it for so long that I haven't needed to contact them. I haven't run into an issues where I haven't been able to get data out from or put data into the database. I am, however, still learning some feature of PL/SQL, for which I'm using Oracle's Ask Tom a lot. I've found that this Oracle support site is very helpful for reviewing documentation to figure out what I'm missing from my own knowledge.

I've never had to contact Oracle support

I have not contacted technical support. I have not had any issues.

When we are not able to solve a problem, we immediately contacted Oracle support team to help us solve it. They normally respond in a timely manner.

They should provide faster support to resolve issues on time.

We have a DBA who does our support.

Absolutely, support is huge for us, to be able to get the best quality support. They are pretty reliable. We have good Oracle support, direct Oracle support. OTN (Oracle Technology Network) we use them a lot, so Oracle support and the online, those two.

In terms of getting to the right person, sometimes it's a hit or a miss but mostly, eventually, it works out.

Customer service is very good

Technical support is not very good.

I have not given it a perfect rating because of customer service. It has decreased a little bit in the last decade: more time spent (TAR average) on support than before, and more posts (and time) spent to reach a definitive answer.

Technical support is very good; refer to my answer regarding customer service.

The people who used to work in Oracle are responsible for the tentative troubleshooting at the 1st stage. Then if we need more further investigation, then we exchange the technical support contract. Based on that agreement they will provide us with support. Once we purchase the product from the Oracle, then they offer the knowledge. The structure of the knowledge is quite well-shaped.

Usually response is very good. We have had to escalate issues a few times, but normally it’s fixable.

We are quite happy with the support we get.

We had improved the version of the operating system. We did a patching of the Database. They helped resolve the problem because we didn't experience similar issues again. We can say that they helped us.

I had an ORA-0600 error which initially didn't "exist" because it wasn't mapping with technical support. It took them some time to resolve the issue.

The support from Oracle is very good.

The technical support has been good.

There is a good knowledge base within the community of Oracle users that you can search to find information about your issues. You can often just Google search problems too.

If you submit a ticket with Oracle, they have a support system. While we get good support on our tickets, it can be challenging. Sometimes the support team disagrees with what you want to do and tells you to work in a different way. They also get frustrated with undocumented features, and if you have written code that you were not supposed to that runs in the current release, it could be prohibited in an additional release, forcing you to rewrite your code.

Their tech support it good.

The level of technical support is quite low compared to the software level. It's hard to find a skilled specialist and response times are high. On the other side, except for really heavy load systems, it's quite rare to have to engage support.

In general, the customer support has not been good. We'd get emails about interruptions and shutdowns over weekends and that affected us. In the first year, we were assisted by a Colombian consultant but the second year things changed and the support came from Chile. When we were dealing with Colombia we'd get a response to our requests within the hour but when the support moved to Chile it could take two days to get a response and even then the problem was not necessarily solved.  

Technical support has been great. We've been most satisfied with eh level of support we get. Everyone is helpful and responsive. 

Technical support is not a problem. We receive all of the technical support that we need.

Technical support is somewhat limited. 

I have reported few bugs. They do good job, and there are often solutions available on the Internet.

I've always been very happy with Oracle support. I think probably the one thing that I'd like to be able to have is more input into is the feature set for the next release.

We use technical support all the time. Whenever we run into any issues, we open up Oracle SRs. We get responses and we integrate them into our system, and we generally close out the issues successfully.

The reason I do not give this product a 10 out of 10 is because of the technical support. This is an area where they need to improve. It takes too long. If you have an issue that is very complicated, not something that you can find a solution for on the internet, that you need an engineer to help with, it takes too long. Very often, I find the solution by myself and give up on the support.

Technical support is excellent. They're really great. I have no complaints in regards to the level of support they provide to us. We've been satisfied with their service.

It is pretty good. They always ask the same questions about log files, so since we already know what they are going to be asking, it’s pretty fast. Most of the time they come up with solutions really quickly.

Technical support is fine. They have a very strong support team, so really they can pretty much solve any problem that we've had.

I would rate their technical support at eight or nine out of ten.

Typically, if a customer has a problem with the solution, we will look into the issue. We are the ones that maintain the solution for our clients.

However, technical support is good.

The only downside is that occasionally when we do need to communicate with the technical support team, we need to do so via one of our engineers. There's a bit of a language barrier, so a little translation is often needed.

It's probably the worst tech support that any company has, compared to anything that I have worked with.

It's a nightmare if I have to open a service request. I opened a simple service request with a question about two months ago. I found the workaround, but the service request is still open. No one ever even bothered to answer anything, and it was level-2.

I had some issues that were resolved by the Oracle support team. There was an issue that I reported myself and the response time was adequate, within expectations. Eighty percent positive.

The support is quite slow. It would be nice if they could respond faster. 

Oracle support is really good. If we have some issues, we open a case and we get good support from them.

Oracle and IBM often come into the office to discuss the situation and any current issues. We also get help with our teams who operate the systems.

I think it takes longer because we're in Japan and if we have a problem then we need to pass the information to the US and it takes them time to respond.

They are responding on time. I'm satisfied with their response.

I have not contacted technical support. It's is handled through my internet team.

Technical support is good.