Oracle E-Business Suite Customer Service and Technical Support

ErmanArslan, Oracle ACE
Sr. Director, Systems & Databases at GTech
Customers get their support from the Oracle support portal (support.oracle.com). Customers can also get local support from the Oracle Partner companies, which are quite capable of both implementing and supporting the solution. Both functional and technical support is available. Additionally, there are lots of public documents available, such as, books and blogs about EBS. This is also advantageous for customers who want to learn the product on their own and keep their support and consultancy cost minimum. View full review »
Robin Saikat Chatterjee
Head of Oracle Exadata Centre of Excellence at Tata Consultancy Services
There are both knowledgeable and unknowledgeable support people in the vendor organization. Hence, it is imperative to keep pushing on various issues in order to get a resolution. View full review »
ReviewerNG524
Assistant Vice President, Global Projects Delivery at comviva
We are currently using the technical support because we have a relationship with Oracle to be able to raise tickets. We generally have not had many challenges. View full review »
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
Onur DINCER
Principle Oracle Apps DBA at a tech services company with 10,001+ employees
A seven out of 10. View full review »
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.