Oracle E-Business Suite Room for Improvement

ErmanArslan, Oracle ACE
Sr. Director, Systems & Databases at GTech

Administration takes some effort. Administrating the technology stack is not so complex but application aware database administration and following the new methodologies like online patching can be a little complex and time consuming. Oracle should ease the administrators jobs and do some innovation on this administration area as well. Oracle Autonomous Database is Oracle's leading technology these days. Using a similar approach, application stack may become a little more self-managing.

EBS still leverages Oracle Forms technology. Oracle Forms might be considered as an old technology when it puts the client machine into the picture. Clients are using their web  browser to connect to the EBS and use several functionality and applications using the web browser only. However, some applications automatically runs Oracle Forms through a Java applet on the client. Of course, this creates a fast, easy-to-use client experience, but it has disadvantages as well, such as, the requirement to manage the client side java.

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Information Technology Manager at a transportation company with 1,001-5,000 employees

I currently work for a company that specializes in aircraft maintenance. There used to be a module in Oracle called CMRO. Now, the current situation is that they are pretty much closing down that module. Roughly eight or nine years back when they started it, they were anticipating a good number of customers but the reality turned out to be different — that's why they closed down that module. That created a lot of trouble for a lot of companies. Truthfully speaking, that is the reason I moved towards ISS. Although it's not as popular as Oracle or SAP, ISS focuses on industries. ISS provides us with an industry-based solution, geared toward aviation, field service management, or manufacturing for example. 

Oracle E-Business Suite uses an old technology (Forms), which is Java-based. If you're using a functionality that is based on Oracle Forms, then the client machine needs to download an applet in order to use that function. Often I've encountered, during support issues, that the client machine, if it is a little obsolete or an older version, the Java versions cause trouble. Wherein if you look at the modern cloud perspective or modern software in general, it's mostly web or browser-based. That's one thing that Oracle should consider on-prem.

There is still a huge amount of customers who are on on-prem. Upgrades should have a business case. I don't want to upgrade just because Oracle has come up with a new version — I should have some benefits. We are one of those customers who are not interested in shifting to the cloud for various reasons. Because of this, we have to live with this old Forms technology. Oracle should try to offer a balance between both versions instead of pushing customers to the cloud. This seems to be a strategy that both SAP and Oracle follow.

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Managing Partner at a tech services company with 51-200 employees

Some of my clients report that the overall ease of use could be simplified. The product still uses some old technology. Some of the modules have moved to new technologies like HTML, et cetera, but there are still old components and old sequence usages which bother my customers because they are not fancy and up-to-date. They're heavy-duty machines — they're not posh. They perform heavy-duty jobs. So users entering operational data, transactional data heavily, they love it; however, management-level doesn't like the screens because they don't look fancy.

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Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,275 professionals have used our research since 2012.
Senior Information Technology Specialist at Oilfields Supply Center Ltd

Oracle has always had one drawback and that is that it's not as user friendly as it's competitors, whether from the database perspective or switching from SAP to Oracle. The amount of administrative effort required for SAP is far less than that required for Oracle where the administration part is very tight and can be a bit of a headache. With SAP, the number of patches, bug fixes or interim upgrades are far less than Oracle which releases a lot of patches for bugs. As a head-on comparison, you get the feeling that SAP is a far more stable product. The bottom line is that the administration of the database and the application could be improved. 

There are many additional features I'd like to see. From an automation perspective, things could be improved. If you compare it with many of the competitors' products, the markets associated patent technology is highly competitive. Most other solutions are very user friendly and have such rich experience in the user interface that I think a holistic approach towards making Oracle more user friendly and usable is something I'd like to see.

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Omair Bokhari
Head of IT Operations at Fatima Group

After the announcement of the cloud products, the on-premises products from Oracle are not garnering as much development attention. Some of the new features that used to come to us earlier before the cloud product are now coming at a slow pace. So we want Oracle to work on the on-premises product in parallel with their cloud product. E-Business Suite should not fall behind.  

What I want to improve about this product is the user interface. In some of the modules compared to recent, cloud module releases do not have a very nice look-and-feel because they are letting the on-premises product age. Compared to the advanced cloud modules, this product has some rigid look-and-feel for the user experience.  

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Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees

I would say the integration needs improvement. Oracle needs to work on the integration layer to make the solution much more robust and modern.

The solution needs full cloud netting.

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Supplier Core Data Management Program Leader at a wholesaler/distributor with 10,001+ employees

The way things are going, Oracle is not putting much effort into their master data management. They need to look into machine data and then the integrated data domain. How, in the master data domain, do the product supplier, site master and reference data talk to one another. 

They really need to improve on this because that was my number one reason for moving to Informatica and other tools.

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Or Nal
Solutions Architect at a comms service provider with 1,001-5,000 employees

We are in Zimbabwe. At the moment we are having challenges with foreign payments. The pricing for us is quite high due to the exchange.

We wanted a fully-fledged solution that has got payroll, HR, finance et cetera, basically everything finance and administration we'd like to see sustainability management. This solution doesn't offer exactly what we need all in one package. We want to upgrade, therefore, we're currently seeing what else is on the market to see if there are competitors that have the kind of full packaging we require.

There's an issue with business process automation. I would like an end-to-end in terms of processes. There are different modules, however, there's not that end-to-end that we are looking for in terms of process automation. That is what is lacking right now. I have seen Microsoft, for example, really work well when it comes to process automation.

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Daniel Robus
Go To Market Executive at #Liferocks Consulting

I think the capability for deployment is not great when you get out of financials. That is, when you get to the edge products around the E-Business core, I think that needs improvement. For example, if you are in manufacturing and the core focus of your work is financial procurement and HR, I think E-Business is very good. When you get away from that focus and you get into the more specialized area of work, then EBS needs improvement. They are trying to fit everything into the cloud, but they are adopting pieces rather than adapting them to the cloud.  

One other improvement could be adopting more of the NetSuite total-business solution. I think that is a weakness that E-Business is really more like a module that connects things than a complete solution. I think that they should be looking at making it a total business solution.  

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Robin Saikat Chatterjee
Head of Oracle Exadata Centre of Excellence at Tata Consultancy Services

One issue with the product is because it build on a lot of older technologies, there is a substantial technical debt in the system. For example, the use of Oracle forms which are a much older technology, and are basically a two-tier client server setup shoehorned into a three-tier architecture, it might create issues over a wide area network. It would be good if the EBS team enables multitenant fatures beyond the current single pdb cdb architecture allowing for pdb snap clones in the same oracle cdb database.

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Senior Audit Officer at a energy/utilities company with 1,001-5,000 employees

The reporting needs to be improved. I think that there are times when you have to build too many custom reports in order to achieve what you want. This comes out of the fact that it is so flexible because if you don't go by the standard, in terms of the implementation you choose, then it means that you have to come up with a lot of reports. I have seen some of the reporting that they are now doing through Hyperion, which is very nice, but I don't know if it will solve the problem.

I have found that when somebody is not experienced with Oracle, it is difficult to use.

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Adil Fouari
Manager / Oracle Applications Consultant at ASAM Conseil Inc

It is difficult to get answers from technical support right away.

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Functional Consultant Oracle EBS at a tech consulting company with 11-50 employees

It's difficult for some customers to understand in the beginning. A user really has to understand the processes.

They are still developing out the E-Business Suite. I would like some things about contract management and the other parts of the procure to pay process to be able to standardize more for the public sector. That's the feedback I've encountered from clients. They've all chosen to go for custom made solutions now mostly due to this.

The solution could offer more integration with other toolsets. That's why NetSuite does better in that market. It's in the cloud completely and you can integrate with other software more easily. With E-Business Suite you have to use database links or something of that nature to establish better connections. 

Oracle E-business is not a cloud product.

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Mustapha Eldiraoui
Database Supervisor at Saudi Bin Ladin Group

We don't like Oracle EBS because it is very old. Nowadays, all the systems are on the cloud and web-based. With Oracle EBS, you need a huge setup before installing it. You need a lot of servers. There are a lot of problems and bugs in the system. We have to move from Oracle EBS to another system. In terms of improvements, it can have better training for end users and better support.

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Pradyut Pal
Service Delivery Manager at Tech Mahindra Limited

It should be made a little bit more user friendly. When I complete my implementation and hand it over to the clients or the person who will operate it on a day-to-day basis, they find it a little bit difficult because they are not from a highly qualified IT background. I want Oracle to make it a little bit more user friendly.

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Abdullah Ahmed
CX Specialist at a government with 201-500 employees

They don't have built-in bank integrations, which would be very helpful. For API, I know Oracle has a big library of APIs, and you can extend it. But most important integrations are still missing. These are mainly for features to integrate with other systems and other market forces, like banks or civic parties.

For example, for the environment to work using E-Business Suite, which is not handling the budgeting in the power tool, we have to purchase Hyperion and integrate Hyperion with the E-Business Suite. If you want reporting, you can select a reporting tool or different reporting tools for business intelligence. For each case, it's painful to have multi-systems in place. Most companies prefer to have one system and it's costly.

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Zvika Ganz
VP IT and Information Systems at a tech services company with 201-500 employees

The simplicity of the user experience needs to be improved tremendously.

The support and analytics features need to be improved.

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Software Engineer with 11-50 employees

There are some business-specific processes still not implemented. We need the IPC solution subcontractor management that is not available. We have to create the IPC solution but these types of extensions should be provided by Oracle and be included in this solution and the cloud version.

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Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
502,275 professionals have used our research since 2012.