Oracle Enterprise Manager Cloud Control Customer Service and Technical Support

Aaron-Masembe
Senior Consultant at Cloud Integrators Limited
I do not use the technical support for this solution myself. Also, I have not heard any followup from my customers about the quality of their local support services. Often, I will travel to perform a full deployment. Once the deployment is complete, I normally do not hear back the from customers. They deal with the Oracle support themselves, if necessary. I do spend some time training the administrators to help orient them with respect to the product, and they are happy with that, but I do not generally hear feedback beyond this. View full review »
Saaim Abrar Abrar
MACS Snr CP, Senior Oracle Consultant at a energy/utilities company with 5,001-10,000 employees
I would evaluate the solution's technical support with a 7 out of 10. They are lacking. Sometimes I feel the engineers on Oracle support don't know as much as we know. Maybe because we are using their product heavily or they're engineers who are working in Oracle support, but they don't have much breadth of knowledge in the product. What I've witnessed sometimes has surprised me. They don't know the product as much as we do. When the support goes through and the support call goes to the US, they are professional. When it comes through India, it's just terrible. View full review »
Kolawole Olowoporoku
Systems Engineer at Dove Networks Limited
Oracle support is always good. View full review »
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Dbadmin678
Database Administrator at a insurance company with 1,001-5,000 employees
We have been satisfied with technical support. View full review »
Find out what your peers are saying about Oracle, VMware, Apache and others in Cloud Management. Updated: July 2020.
431,670 professionals have used our research since 2012.