Oracle Enterprise Manager Customer Service and Technical Support

James Lui
Team Lead - Oracle Applications DBA at a energy/utilities company with 1,001-5,000 employees
Customer Service: 7 of 10 for customer service (often various contacts are disconnected from each other communication-wise regarding the profile and installation data of customers). Technical Support: 8 of 10 for technical support (My Oracle Support is well-integrated into the OEM platform and guides the user quickly to relevant solutions.) View full review »
Robin Saikat Chatterjee
Head of Oracle Exadata Centre of Excellence at Tata Consultancy Services
We have not faced any major issues with the product. Auto deployment may be difficult in certain customer environments due to the firwall port issues but in those cases manula deployment of agents is an acceptable workaround. We originally had some timezone related issues due to the fact that my home timezone changed from Asia/Calcutta to Asia /Kolkata but this is no longer an issue View full review »
Prerak Trivedi
Consultant at a energy/utilities company with 10,001+ employees
Customer Service: 2 on a scale of 1 to 5 (1=worst , 5=best) Technical Support: 2 on a scale of 1 to 5 (1=worst, 5=best) View full review »
Learn what your peers think about Oracle Enterprise Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,360 professionals have used our research since 2012.
Alessandro GuimarĂ£es
Gerente da Unidade de Negocio Oracle at a tech services company with 11-50 employees
Khalil AbdulrahmanAlasbahi
Customer Service & Support Manager at Natco Information Technology
Technical support responds quickly. Our customers are satisfied with the availability of technical support. View full review »
Learn what your peers think about Oracle Enterprise Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,360 professionals have used our research since 2012.