Oracle Essbase Customer Service and Support

Bikramjeet Singh - PeerSpot reviewer
Senior Reg Reporting Consultant at Bank of America

We first try to resolve the issue with the help of standard operating procedures. If we don't get any solution from it, we contact the IT staff and the administrator. I often have to visit the administrator to fix a link breakage issue. Otherwise, no assistance is required.

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SE
Software developer at MTNIrancell

The support for the application seems somewhat unclear, and I'm not entirely certain about its specific responsibilities or functions.

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SR
Member of management at Cyprobes

We've never reached out to technical support. I can't speak to how helpful or responsive they are. 

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Buyer's Guide
Database Development and Management
March 2024
Find out what your peers are saying about Oracle, Redgate, Quest Software and others in Database Development and Management. Updated: March 2024.
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RG
EPM/BI certified Consultant, Oracle ACE and TeraCorp Consulting CEO at TeraCorp Consulting

The technical support for EPM is bad. I don't remember anytime that the service support helped me in something. The problem is bigger when you have an environment with more than one product like Hyperion Planning and ODI.

This happens because the products have different owners within Oracle and then different supports and, because of this, if you open a trouble ticket of loading data to planning and you say the words ODI, you'll be push around the two separate support teams indefinitely.

Even if your company has an Oracle support director just for you.

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MA
Executive IT at GBEL

The technical support is good.

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MB
Software Engineer at a financial services firm with 5,001-10,000 employees

I rate customer service and support a six out of ten.

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it_user79425 - PeerSpot reviewer
Consultant at a tech services company with 1,001-5,000 employees
Customer Service: Very good.Technical Support: Very good knowledge base to look for solution or previously fixed issues and timely support by able consultants. View full review »
Buyer's Guide
Database Development and Management
March 2024
Find out what your peers are saying about Oracle, Redgate, Quest Software and others in Database Development and Management. Updated: March 2024.
765,386 professionals have used our research since 2012.