Oracle Essbase Customer Service and Support
We first try to resolve the issue with the help of standard operating procedures. If we don't get any solution from it, we contact the IT staff and the administrator. I often have to visit the administrator to fix a link breakage issue. Otherwise, no assistance is required.
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Saman Raf
Software developer at MTNIrancell
The support for the application seems somewhat unclear, and I'm not entirely certain about its specific responsibilities or functions.
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Sharique Rizvi
Member of management at Cyprobes
We've never reached out to technical support. I can't speak to how helpful or responsive they are.
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Database Development and Management
March 2024
Find out what your peers are saying about Oracle, Redgate, Quest Software and others in Database Development and Management. Updated: March 2024.
765,386 professionals have used our research since 2012.
RG
Ricardo Giampaoli
EPM/BI certified Consultant, Oracle ACE and TeraCorp Consulting CEO at TeraCorp Consulting
The technical support for EPM is bad. I don't remember anytime that the service support helped me in something. The problem is bigger when you have an environment with more than one product like Hyperion Planning and ODI.
This happens because the products have different owners within Oracle and then different supports and, because of this, if you open a trouble ticket of loading data to planning and you say the words ODI, you'll be push around the two separate support teams indefinitely.
Even if your company has an Oracle support director just for you.
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Md Aktaruzzaman
Executive IT at GBEL
The technical support is good.
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reviewer1979718
Software Engineer at a financial services firm with 5,001-10,000 employees
I rate customer service and support a six out of ten.
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Customer Service: Very good.Technical Support: Very good knowledge base to look for solution or previously fixed issues and timely support by able consultants.
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Buyer's Guide
Database Development and Management
March 2024
Find out what your peers are saying about Oracle, Redgate, Quest Software and others in Database Development and Management. Updated: March 2024.
765,386 professionals have used our research since 2012.