"Customers can benefit from a lot of cost savings if they go for Azure."
"Support isn't that great. They need to work on this aspect of their service. It can be challenging to reach them."
What is most valuable?
The flexibility with regards to licensing is the most valuable aspect of the solution.
Customers can benefit from a lot of cost savings if they go for Azure.
What needs improvement?
The implementation process needs to be improved.
Support isn't that great. They need to work on this aspect of their service. It can be challenging to reach them.
The solution needs to be more flexible overall.
It would help if there were better reporting features on offer.
For how long have I used the solution?
I've been using the solution for a few years at this point.
What do I think about the stability of the solution?
The solution is quite stable. We don't have any problems with it in that sense. There aren't bugs. It doesn't glitch on us or freeze.
What do I think about the scalability of the solution?
The solution can scale quite well. It's very easy to scale, for example, on AWS.
We typically work with big enterprise clients such as banks and utilities. The projects are quite sizeable.
How are customer service and technical support?
We're only partly satisfied with technical support. They could work harder to improve themselves. They can be difficult to reach. They need to respond faster and be much more flexible.
How was the initial setup?
The implementation process only takes a few hours with Azure, however, they do need to make the process a bit better. The upside is you don't have to scroll through everything manually as you do with an on-premises deployment. It's not overly complex.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution isn't too high. It's pretty reasonable.
What other advice do I have?
We're a partner. We have a business relationship with the client.
I use a few different versions of the solution, depending on my clients, and have worked with both the 2016 and 2019 versions, for example.
I would recommend the product.
Overall, on a scale from one to ten, I'd rate it at an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner