Oracle Exalogic Customer Service and Technical Support

User at africvo group
I'd give technical support a three out of five. We need to go through technical support when we experience a disk failure, which happens quite often. Once they provided the wrong disk size. We had to return them. We had some downtime because of this, whereas in the product brochure they said there's literally zero downtime. The delivery time for the disk took too long. We had to wait for more than two weeks for the disk to be delivered. Due to this hold-up, we have had more downtime than we had anticipated. View full review »
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