Oracle Exalogic Customer Service and Technical Support

reviewer602496
Statistics Analyst at a government with 1,001-5,000 employees
Customer Service: Customer service is 5/10. Technical Support: Technical support is 5/10. View full review »
TumiMamem
Senior Middleware Consultant at africvo group
I'd give technical support a three out of five. We need to go through technical support when we experience a disk failure, which happens quite often. Once they provided the wrong disk size. We had to return them. We had some downtime because of this, whereas in the product brochure they said there's literally zero downtime. The delivery time for the disk took too long. We had to wait for more than two weeks for the disk to be delivered. Due to this hold-up, we have had more downtime than we had anticipated. View full review »
it_user419700
Oracle Fusion Middleware Technical Consultant at a tech services company
Depends on the level paid for. The Platinum Services offered by Oracle's Advanced Customer Services offers a multi-level mechanism of automatic service request creation and advanced monitoring. When all of its support features are integrated with customer's incident and change-management systems, it is a very effective model, with a proactive hardware replacement component. In cases of hardware fault, there is automatic shipment of parts without much effort to get it quickly fixed. View full review »
Find out what your peers are saying about Oracle, Dell EMC, IBM and others in Converged Infrastructure. Updated: October 2019.
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Wisnu Wibowo
Solutions Architect at a government
Seven out of 10. View full review »
Find out what your peers are saying about Oracle, Dell EMC, IBM and others in Converged Infrastructure. Updated: October 2019.
378,124 professionals have used our research since 2012.
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