Oracle HCM Cloud Customer Service and Technical Support

Alaa Mostafa
Senior ERP Manager at Capital Group Properties
We have a service agreement with Oracle technical support. When we call them directly, they respond to us quickly and the support and answers they offer are good. View full review »
reviewer1116519
HR Consultant with 11-50 employees
The technical support depends. Overall, they're good. You've got some that are really, really good and you've got some that are less good. It depends on who you get and how well you describe your issue. If your issue gets to the wrong team, then, of course, then it seems like the team isn't helping but it's because you didn't describe it properly. View full review »
SuriRachapudi
HCM Consultant at a tech services company
We haven't had to contact technical support. View full review »
Find out what your peers are saying about Oracle, Workday, SAP and others in Cloud HCM. Updated: October 2019.
372,374 professionals have used our research since 2012.
MilaGhosh
HR IS at McDermott International
Technical support was a limited arrangement in terms of issues going on. We go through their channels of raising support tickets, and the tickets are addressed in due course. We just entered into this arrangement due to cost. View full review »
Elias Yammine
Application Consultant at a software R&D company with 11-50 employees
Clients are happy with the level of technical support they receive. Sometimes we face some issues that require escalations, however, after an escalation, all issues are resolved. We sometimes have support delays, but very few and not very often. View full review »
OracleHccf31
Oracle HCM Lead Consultant at a tech services company with 10,001+ employees
Bad, four out of 10. Very slow to respond to issues, requires a lot of work from the HR team just to give them all the details. For every issue you have to upload at east five to six documents, replicating the whole scenario; and then, still, it is usually painfully slow. View full review »
Find out what your peers are saying about Oracle, Workday, SAP and others in Cloud HCM. Updated: October 2019.
372,374 professionals have used our research since 2012.
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