Oracle Identity Governance Customer Service and Technical Support

ICTdelivery567
ICT Service Delivery Manager
There are quite some setbacks and I think Oracle is very well aware of them. There is no real service level management on the contract side. When you log something, you do get priority, but in general, you need to escalate something for them to look into it. The quality of their answers are often not so splendid either. We already had some commercial discussions with them on how we could improve it, but it's so expensive that while it's not affordable for a company like ours, you can hire a technical account manager for products, which isn't something we can do. View full review »
LuisBarrera
Planning Analyst at Claro
In my opinion, our experience with technical support has been a positive one so far. View full review »
Srilal Buddika
Senior Consultant at MillenniumIT
Technical Support - Overall Good View full review »
Find out what your peers are saying about Oracle, SailPoint, ForgeRock and others in Identity Management (IM). Updated: May 2020.
418,646 professionals have used our research since 2012.
reviewer1196832
Security & Solution Architect at a tech services company with 11-50 employees
Technical support is really bad. They seem to be trying to avoid answering questions. Even before they are able to answer any questions, you have to provide them with lots of lots of information and do a lot of prep. View full review »
Find out what your peers are saying about Oracle, SailPoint, ForgeRock and others in Identity Management (IM). Updated: May 2020.
418,646 professionals have used our research since 2012.