I have contacted the solution's technical support. The solution's technical support is good. I have to raise a ticket with the support team to get an issue resolved. For global support, my organization needs to raise a ticket with Oracle's support team.

I rate the technical support a ten out of ten.

The technical support is really good. I am usually able to contact an admin and we get a clear picture of the entire infrastructure; what is going on, where we can improve things. I didn't find any issues at all.

I don't really interact with their support. I just submit a ticket and then some guy makes it work for me. So far, it's been pretty responsive because when I submit a ticket, it's usually a turnaround time of 24 hours.

Usually I'll just go to the contact list, either in email form or in a chat room. I think they are pretty efficient, speedy, and helpful if we have any incidents that happen on the server. It's pretty speedy customer service.