Oracle MySQL Cloud Service Customer Service and Technical Support

PiyushJain
Manager at a comms service provider with 10,001+ employees
We're very happy with technical support. They have incorporated a chatbot, and if the issue is out of reach of the chatbot, it automatically directs you to an agent. The solution is also very good when it comes to handling SLAs. View full review »
reviewer979968
Senior Manager Global Database Services at a manufacturing company with 10,001+ employees
Technical support is lacking in general. View full review »
ITHead6a3a
IT Head
We've never used the solution's enterprise support. We can get support from the MySQL communities, so we've never needed to contact technical support. View full review »
Find out what your peers are saying about Oracle, EnterpriseDB, Firebird and others in Open Source Databases. Updated: May 2020.
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RajKumar1
Sr Associate at a software R&D company with 10,001+ employees
The technical support from Oracle needs to be improved. View full review »
Find out what your peers are saying about Oracle, EnterpriseDB, Firebird and others in Open Source Databases. Updated: May 2020.
417,925 professionals have used our research since 2012.