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Oracle OBIEE OverviewUNIXBusinessApplication

Oracle OBIEE is the #3 ranked solution in our list of top Business Intelligence Tools. It is most often compared to Oracle Analytics Cloud: Oracle OBIEE vs Oracle Analytics Cloud

What is Oracle OBIEE?

OBIEE is a multifaceted network of tools that can create a more fluid and better-integrated data flow for your business. This service is actually a platform that is made up of six individual elements, rather than a single tool with multiple features. These services include: presentation catalog, BI presentation service, BI scheduler service, BI server service,administration client, and metadata repository.

The purpose of the OBIEE is to have an entire system for all of your enterprising needs. The various tools within the suite can take your data, organize it, analyze it and then glean the pertinent information from it, sending it on to the relevant parties who can then use it for metrics, pattern analysis, and future projections. The essence of the platform is to integrate your current IT together with their tools in order to give you the overall best return on investment with minimal fiscal obligations.

Oracle OBIEE is also known as OBIEE, Oracle Business Intelligence Enterprise Edition, Oracle BI, Oracle BI EE 11g.

Oracle OBIEE Buyer's Guide

Download the Oracle OBIEE Buyer's Guide including reviews and more. Updated: October 2021

Oracle OBIEE Customers

Banca Transilvania, BeckmanCoulter, Hong Kong Housing Society, HealthShare, Ivanhoe Cambridge Unifies, and Home Credit, and Finance Bank.

Oracle OBIEE Video

Archived Oracle OBIEE Reviews (more than two years old)

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SA
Specialist - Technology at Synechron
Real User
The RPD is very useful in changing and creating models as per requirements, but visualization needs a boost

What is our primary use case?

Primarily for traditional data warehouse reporting Also giving end users the flexibility of ad-hoc reporting.

How has it helped my organization?

The tabular and pivot reports with generic graphs and charts are helpful in representing summarized reports on dashboards.

What is most valuable?

Union reports, pivot views, column selectors, action frameworks and write back reports. The RPD is also very useful in changing and creating models as per requirements.

What needs improvement?

Visualization of OBIEE needs a boost.  The data mashup functionality and ease of use for end users also need to be improved a lot.

What is our primary use case?

  • Primarily for traditional data warehouse reporting
  • Also giving end users the flexibility of ad-hoc reporting.

How has it helped my organization?

The tabular and pivot reports with generic graphs and charts are helpful in representing summarized reports on dashboards.

What is most valuable?

  • Union reports, pivot views, column selectors, action frameworks and write back reports.
  • The RPD is also very useful in changing and creating models as per requirements.

What needs improvement?

  • Visualization of OBIEE needs a boost. 
  • The data mashup functionality and ease of use for end users also need to be improved a lot.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Michael De Sousa
Head of IT at Obegi Chemicals Group
Real User
Expensive and it doesn't give us the flexibility to do what the business needs

Pros and Cons

  • "We do you use Oracle support. We've been paying for an Oracle support subscription for four or five years, and not one ticket has ever been logged. When I came in, I've encouraged the team to ask Oracle questions. They do get back quite quickly. Their support is good. Working with our account managers, if I need to escalate anything, I can speak to them and they escalate the call. I've got that ecosystem working quite well. That does work for us."
  • "They should develop greater visualization because their visualization isn't industry leading at the moment. The way you pull the data and see the data compared to other platforms, they're lagging a little bit behind. Also, their cost. I've got Oracle account managers trying to persuade me every day to purchase these licenses. Once you purchase OBIEE, then you have to purchase the virtualization and then you have to purchase the mobile license to operate on the mobile. It's really expensive."

What is our primary use case?

Our primary use case for this solution is to pull reports on different departments within the organization. It's very time consuming to find these reports within the IT team. Their team has also been limited to the number of people inside there, so the reports take a little bit longer. When the reports do come out, there are very little changes that can happen to these reports. You have to keep requesting changes to these reports. It is expensive and it doesn't give us the flexibility to do what the business needs. Sometimes we've got users that need to create their own reports and OBIEE needs to be developed from scratch. It's time-consuming and there are much better analytics programs out there that can do the job even better.

How has it helped my organization?

We use AWF and we can plug in various data into artificial intelligence. The benefit side of that is that you can actually start to predict trends, see things that you haven't ever seen before. We've been trialing a few solutions and I sat with our logistics department last week, and we can actually see which is the most cost efficient route because we are obviously a distributor of chemicals. There are various paths that the distribution channel takes and we can actually see and pull the data of which is the most cost efficient channel or delivery method that we can deliver these goods.

What is most valuable?

Flexibility, scalability, and the speed that you can pull these reports are the most valuable features. Accuracy is also a huge factor because if it's junk in, it's junk out. I'm leading a big data modeling project at the moment. We've been modeling the data properly into a data warehouse. Currently, we've just been using an ETL database and that doesn't really work. The data is not live, it's not instant. The tools plugging into the data warehouse need to produce the results quite quickly and I know the tool is only as good as your data warehouse.

What needs improvement?

They should develop greater visualization because their visualization isn't industry leading at the moment. The way you pull the data and see the data compared to other platforms, they're lagging a little bit behind. Also, their cost. I've got Oracle account managers trying to persuade me every day to purchase these licenses. Once you purchase OBIEE, then you have to purchase the virtualization and then you have to purchase the mobile license to operate on the mobile. It's really expensive. 

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It is stable. Once you go through a long process and get everything working, it does work. There's a lot of time and effort that needs to go into the solution before you get the results that you want.

What do I think about the scalability of the solution?

Scalability is limited. The scalability compared to other products that I've seen and tested, is quite far behind.

How are customer service and technical support?

We do you use Oracle support. We've been paying for an Oracle support subscription for four or five years, and not one ticket has ever been logged. When I came in, I've encouraged the team to ask Oracle questions. They do get back quite quickly. Their support is good. Working with our account managers, if I need to escalate anything, I can speak to them and they escalate the call. I've got that ecosystem working quite well. That does work for us.

Which solution did I use previously and why did I switch?

We switched to OBIEE because Discoverer was very old and outdated. We migrated from Oracle databases 11G to 12C, and they found that Discoverer was not compatible with the Oracle database 12C. They decided to move to another platform, and the previous IT manager was very Oracle focused and orientated, which I don't agree with because Oracle is very heavy resource intensive and there are much lighter applications that you can plug into. The way they structured it wasn't very conducive to the business because OBIEE and the data that you compile on that is used for OBIEE. Now what I'm trying to do is, we're busy modeling the data for a data warehouse where we can plug multiple connections to that data. You can have mobile apps for different business criteria, business objectives, and business goals, and once you're with OBIEE your limited to that. That's the problem, that lack of research and insights causes.

When choosing a new solution, the most important factor is understanding the business goals and objectives and understanding what the business needs from that product. Once I've got all that information I then look at the different products and see what they can do. I look at the product and see how much of the business criteria it ticks off and I measure and compare it to other platforms. I rate it on a scale and see which one best suits the business.

Which other solutions did I evaluate?

We also looked at IBM and SAP. 

What other advice do I have?

It's a great product if the business requires it, but for our business and the environment that we're in, I'd give it a three out of ten because it just doesn't meet the criteria that we need. I'm very pro-cloud, a cloud platform would be really nice. I know Oracle does have a cloud analytics solution, and we've looked into them on how to move that over, but it's really expensive for the investment that they've already made into OBIEE. These days, IT leaders like myself, the new trend is a consumption model instead of an on-premise model. Using the cloud in consuming what you need, switching off what you don't need. I've done this whole exercise with our whole ERP, we moved that through to the cloud, we moved all our on-premise services through to the cloud. With that, I can predict cost. I know exactly what's happening. I trade capital expenses for variable expense. It makes life much easier.

I would advise someone considering this solution to, first of all, define your business goals and objectives. Define what the business needs, and then analyze all the products that you're considering and see which is best suited for you. There are much cheaper solutions to work with, much easier solutions to work with. We're here in Dubai though, it's a small country, and there are companies, massive companies, that have invested millions of dollars into Oracle OBIEE and it just crashed, it failed. It wasn't what they need. The main thing, if I could advise anybody, is, you need to see what the business goals, objectives and the needs of the business are first, and then you can choose your platform.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Oracle OBIEE. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
540,984 professionals have used our research since 2012.
it_user643770
Principal Analyst System at AFDB
Real User
The most valuable feature is the openness of the solution. It helps us integrate some of our clients. Functionality is in need of improvement.

What is our primary use case?

I use this primarily for our passports. 

What is most valuable?

The most valuable feature is the openness of the solution. It helps us integrate some of our clients. 

What needs improvement?

The functionality is in need of improvement. We find the graphs need to be upgraded. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is good. But, we are a small team. We have not yet tested it in a larger setting.

How are customer service and technical support?

In terms of tech support, we have our own technicians. But, we did register for their help. When we register a call, it takes time for them to respond to us.

Which solution did I use previously and why did I

What is our primary use case?

I use this primarily for our passports. 

What is most valuable?

The most valuable feature is the openness of the solution. It helps us integrate some of our clients. 

What needs improvement?

The functionality is in need of improvement. We find the graphs need to be upgraded. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is good. But, we are a small team. We have not yet tested it in a larger setting.

How are customer service and technical support?

In terms of tech support, we have our own technicians. But, we did register for their help. When we register a call, it takes time for them to respond to us.

Which solution did I use previously and why did I switch?

We used Microsoft BI in the past.

What's my experience with pricing, setup cost, and licensing?

The pricing we negotiated with Oracle. But, I do not have details.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jon Vander Hill
Policy and Planning Analyst with 10,001+ employees
Real User
Having the conformed structures makes it easier for end users to pull reports. There is a lot of room for improvement to incorporate more advanced statistical modeling into the product.

Pros and Cons

  • "I think having the conformed structures makes it a lot easier for end users and pulling reports together."
  • "This solution is weak in the data science perspective. I have past data science experience. And, I find that there is a lot of room for improvement in terms of incorporating more advanced statistical modeling into the product."

What is our primary use case?

The primary use case of this solution is RPD.

How has it helped my organization?

I think having the conformed structures makes it a lot easier for end users and pulling reports together.

What is most valuable?

I find the most valuable feature of the solution is the RPD, so the BI Server component, and the building conformed structures across unconformed data.

What needs improvement?

I think there is a lot of room for improvement. This solution is weak in the data science perspective. I have past data science experience. And, I find that there is a lot of room for improvement in terms of incorporating more advanced statistical modeling into the product. 

I come from a data science background. I find that there is a lot of room for improvement to incorporate more advanced statistical modeling into the product.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I have not been using it long enough to pass judgment on the stability of the product.

What's my experience with pricing, setup cost, and licensing?

I think to spread this across an enterprise will be a significant investment. Be prepared to spend a lot of time and money.

Which other solutions did I evaluate?

I have past experience with QlikView, Tableau and Sisense.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ER
Head of Analytics & Recommendation System, Video Products at a comms service provider with 10,001+ employees
Real User
It is not a good product for data visualization.

What is our primary use case?

We primarily use this solution for making tables and working with data.

What needs improvement?

It is not a good product for data visualization. And, its functionality is lacking.

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

The scalability of the product is good.

How is customer service and technical support?

We have an in-house tech support, so we do not use the tech support from the solution.

Which other solutions did I evaluate?

The other options we considered are: Tableau, Qlik Sense, and Splunk.

What other advice do I have?

The most important criteria for me when selecting a vendor are: Visibility Data Visualization Price

What is our primary use case?

We primarily use this solution for making tables and working with data.

What needs improvement?

It is not a good product for data visualization. And, its functionality is lacking.

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

The scalability of the product is good.

How is customer service and technical support?

We have an in-house tech support, so we do not use the tech support from the solution.

Which other solutions did I evaluate?

The other options we considered are: Tableau, Qlik Sense, and Splunk.

What other advice do I have?

The most important criteria for me when selecting a vendor are:

  • Visibility
  • Data Visualization
  • Price
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dava Wang(汪燊)
Data engineer at realestate.pingan.com
Real User
It crashes when many people login simultaneously. It's easy to use for business analysts.

What is our primary use case?

OBIEE is used to generate data reports and send to users' emails. The company leaders use its summary report to overview the KPIs of the company. Department operators use its detailed report to monitor daily sales. 

How has it helped my organization?

A detailed data report is generated for business operators. Summary and aggregated data for leaders.

What is most valuable?

It's easy to use for business analysts. Can utilize SQL queries to generate reports directly. Access and permission management.

What needs improvement?

Metadata management function: Sometimes, our business requirements need to load reference data into the data model.

For how long have I used the solution?

One to three years.

What do I think about the stability of the

What is our primary use case?

OBIEE is used to generate data reports and send to users' emails. The company leaders use its summary report to overview the KPIs of the company. Department operators use its detailed report to monitor daily sales. 

How has it helped my organization?

  • A detailed data report is generated for business operators.
  • Summary and aggregated data for leaders.

What is most valuable?

  • It's easy to use for business analysts.
  • Can utilize SQL queries to generate reports directly.
  • Access and permission management.

What needs improvement?

Metadata management function: Sometimes, our business requirements need to load reference data into the data model.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

OBIEE crashes when many people login at the same time.

What do I think about the scalability of the solution?

When a large number of queries are running at the same time, the report fails.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Leonardo Salvino
Business Intelligence Consultant at a tech services company with 51-200 employees
Consultant
Top 10
With its ability to integrate with database sources, our customers can build dashboards and use visual components.

What is our primary use case?

My first challenge with OBIEE was to create a set of Dashboards to monitor sales performance in real time.

How has it helped my organization?

Before using OBIEE, my customer had difficulties building Dashboards and usine visual components to show information. Now they can do it fast and easily selecting the data and organizing the physical model, they just have to connect to the source. The solution has some limitations, but there's always a way to adapt and show a good work.

What is most valuable?

The easy integration with different database sources and the strength when working with complex data. It’s possible to integrate different data sources and show the information in the same place with a very good performance.


What needs improvement?

I think there are some issues to be solved, and it needs some visual improvements, especially on the charts, but it is still the best solution in my opinion.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

When the number of projects on the repository increases, updates and new deployments get slower.

How are customer service and technical support?

Customer Service:

I have never used it.

Technical Support:

I have never used it.

Which solution did I use previously and why did I switch?

I had aready used Microsoft reporting services. I migrated to OBIEE  because my customer doesn´t use Microsoft tools for BI.

How was the initial setup?

It was straightforward in the begining, but became complex later.

Which other solutions did I evaluate?

I evaluated other solutions like Tableau, Cognos, MicroStrategy. They are more attractive visually, but in my opinion OBIEE has a stronger platform.

What other advice do I have?

My customers want a solution that connects any data source, and does all the jobs for them. It doesn´t exist. People have to know their data, and know what they want to do with it. My customer had the illusion that OBIEE would do everything for them, and they became frustrated, so we had to learn to work together in the right way. It’s very important to guide the user in the right direction to take all the advantages of OBIEE.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
CV
Siebel CRM OBIEE at a manufacturing company with 10,001+ employees
Real User
It can be used with any type of data models, such as relational lines and dimensional lines

What is our primary use case?

We use the product to bring reports to the dealers. It is performing well. We recently upgraded to version 12c.

What is most valuable?

It mostly supports enterprise level data. We have millions of records on a daily basis.

What needs improvement?

I would like more graphical charts. While it is a user-friendly, data-driven tool, the data modeling should be easier to use. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

It is good. I can use it with any type of data models, such as relational lines and dimensional lines.

How is customer service and technical support?

The technical support is…

What is our primary use case?

We use the product to bring reports to the dealers. It is performing well.

We recently upgraded to version 12c.

What is most valuable?

It mostly supports enterprise level data. We have millions of records on a daily basis.

What needs improvement?

I would like more graphical charts.

While it is a user-friendly, data-driven tool, the data modeling should be easier to use. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

It is good. I can use it with any type of data models, such as relational lines and dimensional lines.

How is customer service and technical support?

The technical support is not as good as before. They used to have very good support five to six years ago. The support is now hectic and takes too much time to resolve issues. We often can resolve issues on our own before they can.

What other advice do I have?

I would recommend the OBIEE over any other tool. Look at OBIEE and compare it with the competition.

Most important criteria when selecting a vendor: more technical features, technical support, and performance.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user908196
Data Integration and Business Intelligence Solution Architect at a comms service provider with 10,001+ employees
Real User
We have scheduled reports delivered automatically to our business users using enterprise features

Pros and Cons

  • "The performance can issue queries to work in the Oracle database in Oracle's native language. There are a lot of visualizations which suit our business."
  • "It is easy to create a report quickly. It does not take much time to create an ad hoc report."
  • "We have scheduled reports delivered automatically to our business users using enterprise features."
  • "It's not so flexible to do BI reporting directly from the data source without models. It is not that agile."
  • "We were not satisfied with the support, because we could not obtain answers or solutions."

What is our primary use case?

Primary use case, we use it for slicing and dicing service reporting. Our business is using Oracle BI to deliver business, marketing, and financial reports. Technology mainly does the modeling, and the business is creating the reports. We don't have any problems with the enterprise reporting.

It performs very well, because we are using Oracle Exadata. Oracle BI accesses Oracle Exadata, and it performs very well since Oracle Exadata has great performance. 

How has it helped my organization?

We have been using the Oracle stack for a long time. So, it was a natural choice to use Oracle BI.

What is most valuable?

The performance can issue queries to work in the Oracle database in Oracle's native language. There are a lot of visualizations which suit our business.

It shares quite a lot of features which suit us. For example, we have scheduled reports delivered automatically to our business users using enterprise features.

It is easy to create a report quickly. It does not take much time to create an ad hoc report.

What needs improvement?

Now, we have more demands to load data somewhere quickly, not seeped into a model, like data warehouse model. We need to load it somewhere like a data lake and have a tool which can analyze the information very quickly without creating a model. So, our business has a need to have a sandbox, or something similar to it analyze unstructured data that does not fit into the data warehouse model, along with joining unstructured data with structured data from the data warehouse. However, I am not sure that the BI tool is the right tool to do this, it is more of a data discovery tool. 

With Oracle BI, we need technology to create the model, then the business uses this model to create reports. If they wanted to analyze data quickly which is not in the data warehouse model, then we cannot use Oracle BI for it, or it's not so suitable.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

In the beginning, it was not so good. Now, with the version 11.7 and 12, we are satisfied and don't have any problems.

What do I think about the scalability of the solution?

In the beginning, it was not so good. Now, with the version 11.7 and 12, we are satisfied and don't have any problems.

How are customer service and technical support?

We used the technical support a few years ago. We were not satisfied with the support, because we could not obtain answers or solutions. The problems that we had were recognized as bugs, and they would say, "It will be fixed in the next releases," and it was fixed, but it took time. Basically, it was not a pleasant experience to work with My Oracle Support.

We had at our disposal updates, new features, and new releases, which was good. We downloaded and upgraded, but regarding the problems that we had, we were not satisfied. The last problem that we had was about four or five years ago, and we haven't had problems since.

Which solution did I use previously and why did I switch?

We previously didn't have a BI solution.

How was the initial setup?

We first used Oracle 10, then Oracle 11, and afterwards moving to 11.3 until we got to Oracle 12. The initial setup was not complex. Although, in the past, when we had to upgrade, we had to install another version, and move the reporting to it. Now, we can do an in-place update. So, it is not so complicated.

Which other solutions did I evaluate?

We had more than one quotation, then we chose the product based on a type of questionnaire with scoring. I think Oracle made the high score at that time (2010). It was between Oracle and Cognos at that time.

There are now tools like Tableau or Power BI that enable you to do BI analysis without any model in the background. You can just connect to the database, or any other unstructured data source and do whatever you like, probably with more fancy visualizations. Although I'm a technical person, these things are more important to our business people. 

Oracle is an Enterprise BI tool. You have to do the modeling based on that model, then you can do whatever you like. However, it's not easy. It's not so flexible to do BI reporting directly from the data source without models. It is not that agile.

What other advice do I have?

It's a very good tool for plain Enterprise BI reporting and usual BI reporting. It's not a tool for data discovery. If you want to do old-fashioned plain BI reporting and have a large company where you want your business users to have the possibility to have reports delivered to them automatically, then Oracle BI is a good tool. If you want to be more agile and do more data discovery on unstructured data which is not well-known, then Oracle BI would not be the best choice.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
VG
Vice President (BI Delivery) at a tech services company with 10,001+ employees
Real User
Lack of in-memory data and calculations negatively affect performance

Pros and Cons

  • "The most valuable feature of Oracle OBIEE, for me, would be the Web Catalog. From a development perspective, I do not need any client or any software to be installed on my laptop or desktop. Everything is browser-based, so I just open the browser and start development."
  • "One feature I would definitely like to see is the ability to provide the in-memory data. Oracle might have some plugins but, as of now, that feature isn't available out-of-the-box. You might have to purchase that feature."
  • "Setup and migration are very complex. Technically, Oracle accessory is extremely complex. These days, the industry demands a kind of Excel analysis, which is very easy to install, set up, and it's very developer-friendly as well as end-user friendly. OBIEE lacks all those features."

What is our primary use case?

The primary use case is for our various financial products. One is a trading platform called MarkitSERV. All the world-leading financial institutes are on-boarded to that client. They use the platform for trading. On the backend, we have the data warehouse of that trading platform, which helps produce quick analyses of the trading data and prepare reports on demand. For that purpose, we are using the OBIEE. We have defined a lot of trends in OBIEE so you can compare year-on-year and month-on-month data. We have various ways you can measure your numbers.

Performance is just okay. It doesn't have in-memory data. For every new analysis we prepare, it will go to the database and query the SQL. That takes a long time. That is the main challenge we are facing. People nowadays are very demanding. They want their analysis to come up very quickly, at the click of a button.

What is most valuable?

The most valuable feature of Oracle OBIEE, for me, would be the Web Catalog. From a development perspective, I do not need any client or any software to be installed on my laptop or desktop. Everything is browser-based, so I just open the browser and start development.

Similarly, for the end-user, it provides self-analytics services where the end user can drag and drop various fields, facts, and dimensions and prepare their reports. They can have them in the form of charts, etc. Then they can save them in the Web Catalog.

I have not seen this Web Catalog in any other tool. Web Catalog is kind of like Windows Explorer, where you can define your own folder and whatever analysis you are doing and you can save the analysis for future reference. 

What needs improvement?

One feature I would definitely like to see is the ability to provide the in-memory data. Oracle might have some plugins but, as of now, that feature isn't available out-of-the-box. You might have to purchase that feature. This is the feature that is most lacking, which we would like to have in the next release.

Also, the overall architecture. Currently, it comes in an Oracle suite. We want to have it come as a separate product and which is very easy to install, migrate, deploy etc.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

I wouldn't say it's that stable. We are using it in production and we used to have one failure per month. When we're not able to figure out the reason, we just restart the services to sort it out. That might be an environmental issue, we're not sure. It could also be a tool issue. When we approached Oracle support, we could not find out exactly what caused the instability.

What do I think about the scalability of the solution?

It's fairly scalable. It doesn't have its own engine, so everything depends on how much data your database can process.

How is customer service and technical support?

We have used technical support. We didn't find it very useful. The responses are very slow. As the tool is very, very complex, there are a lot of scenarios that we need to go through with them. Most of the time we are not able to simulate the issues with them. Depending on the application-side logs that we provide to support, they start their investigation, but most of the time it is not that useful.

How was the initial setup?

I wasn not involved in the initial setup. When I joined the organization, it was already set up. I would say that we're using only 20 to 25 percent of the features of OBI.

Setup and migration are very complex. Technically, Oracle accessory is extremely complex. These days, the industry demands a kind of Excel analysis, which is very easy to install, set up, and it's very developer-friendly as well as end-user friendly. OBIEE lacks all those features. We had to migrate from 11g to 12c and it took around six months because of the extreme complexity of the tool.

Which other solutions did I evaluate?

We are planning to move away from Oracle OBIEE, and to move to another tool that has in-memory data processing capabilities. Oracle doesn't provide that capability very easily, so we have performance challenges, etc. We are exploring Tableau and QlikView. They provide in-memory calculations and in-memory processing, which results in very fast throughput so that the data updates into the dashboard.

In terms of choosing a vendor, the most important criteria for me is the ability to create near real-time analysis, which OBIEE is lacking at the moment. Another is very good performance, which means it should have its own engine to process the data or even to do some small ETL operations on the data. In addition, it's the simplicity to develop and architect the solution.

What other advice do I have?

All the drawbacks which I mentioned above, I would like to have all of those resolved in OBIEE. First of all, its installation, configuration, and setup should be very easy. It comes with its own application server and that creates a lot of conflict files on the server side. You have to be very careful while configuring all those files.

Technical support is another issue, where we generally do not get adequate support. And on Google, there is a lack of good material for OBIEE 12c. If you compare it with other tools like Tableau and QlikView, they have excellent community sites where you post your question and you'll immediately get a reply.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
DS
Strategic Management Office Manager at a transportation company with 10,001+ employees
Real User
Near real-time performance helps us quickly escalate problems to senior management

Pros and Cons

  • "We can see almost-real-time performance in our operations. When there is a problem, it is easy to escalate it to top management and the time for management to make a decision about it is much shorter than it would be using a manual process."
  • "From the point of view of strategic management, I would like to have a feature, perhaps a form after we get to the KPI dashboard, to be used to note if something unusual happens in the operations. That way we could record extreme KPI situations, and track why a number is very low or too high."
  • "Oracle OBIEE only displays KPIs, but it does not include strategic objectives or display risk in a strategic map."

What is our primary use case?

We use it for KPIs. It's quite good, but the content of Oracle OBIEE cannot accommodate all of our needs. Oracle OBIEE only displays KPIs, but it does not include strategic objectives or display risk in a strategic map.

How has it helped my organization?

Generally, with Oracle OBIEE we can see near real-time performance in our operations. When there is a problem, it is easy to escalate it to top management and the time for management to make a decision about it is much shorter than it would be using a manual process.

What is most valuable?

The most valuable feature of Oracle OBIEE is the reporting.

What needs improvement?

From the point of view of strategic management, I would like to have a feature, perhaps a form after we get to the KPI dashboard, to be used to note if something unusual happens in the operations. That way we could record extreme KPI situations, and track why a number is very low or too high.

What do I think about the stability of the solution?

Stability is okay. It meets our current requirements.

What do I think about the scalability of the solution?

Its scalability also meet our current requirements.

How is customer service and technical support?

We use in-house resources, since my IT team has the skills to develop in Oracle OBIEE.

What other advice do I have?

I would recommend this solution but it depends on the needs of the company, of course.

Important criteria when selecting a vendor include local support and the most important is the capability of the solution to meet my requirements. It should also be compatible with our current system.

I would rate it an eight out of 10 because Oracle OBIEE is capable of providing me with fairly comprehensive real-time data. However, again, it doesn't provide me with the strategic view or map or objectives, or how an individual KPI affects the strategic objectives.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user859182
EPM Manager at a consumer goods company with 5,001-10,000 employees
Real User
Provides unified reporting, all business units are now looking at the same picture

Pros and Cons

  • "I think the most valuable features are the ability to drill down, the graphs, and the scheduling for the reports to be received in Excel on a daily basis. Users like Excel, so it's good for them that they receive the reports by email, that they don't have to specify the schedule."

    What is our primary use case?

    We use it for analyzing our sales, our processes. So far, it is good.

    How has it helped my organization?

    It has unified the reporting within the group. Previously, each business unit had its own report. Now we have the unified report, so everyone can look at the same picture at the same time.

    What is most valuable?

    I think the most valuable features are the ability to drill down, the graphs, and the scheduling for the reports to be received in Excel on a daily basis. Users like Excel, so it's good for them that they receive the reports by email, that they don't have to specify the schedule.

    What needs improvement?

    We are looking at Power BI and Data Visualization from Oracle, because it has more appealing graphics. This is going to be the next step, if we do move at all. 

    What do I think about the stability of the solution?

    It's very stable. 

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and technical support?

    Technical support is good. I would give it a rating of seven out of 10.

    Which solution did I use previously and why did I switch?

    We did not have a previous solution.

    The most important criteria when selecting a vendor include 

    • support - that is one of the important things 
    • availability of partners to help if we need anything
    • integration with ERP systems and the other tools that each company would have.

    How was the initial setup?

    It was straightforward.

    Which other solutions did I evaluate?

    We only evaluated Oracle at that time.

    What other advice do I have?

    I would rate it at eight out of 10. It has very good features but it is missing going quickly into the cloud, and virtualization - unlike other vendors.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user783000
    RM at a financial services firm with 1,001-5,000 employees
    Real User
    Changes to the repository affect the whole application, but the layout is not great

    Pros and Cons

      • "Its overall organization as an analytical tool, the layout of OBIEE, is not very good."
      • "OBIEE doesn't have audit logs."

      What is our primary use case?

      We have an enterprise type of environment, where we have 80 applications. We are using OBIEE for our data reporting.

      How has it helped my organization?

      Oracle OBIEE improves our day-to-day, but it is not a very user-friendly tool, according to some of our users. In my opinion it is very user-friendly.

      What is most valuable?

      There is an enterprise type of repository; you can make changes in the repository and it will affect the whole application. Other tools don't have a combined repository.

      What needs improvement?

      From a business perspective, it's not user-friendly.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      No stability issues.

      What do I think about the scalability of the solution?

      I think it is scalable. Whenever we have a new patch or update, the old functions are also available after applying it.

      How is customer service and technical support?

      I have not used tech support.

      What other advice do I have?

      It's a good tool, but its overall organization as an analytical tool, the layout of OBIEE, is not very good.

      I would rate it a seven out of 10, overall. OBIEE doesn't have audit logs. Also because, in our own organization each department gets its user own ID, in OBIEE if we provide rights to them, they are the administrators of OBIEE. That means there is no distinguishing between user management and administration.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user522183
      Vp at Ifusion solution inc
      Consultant
      Connectors to different ERPs and a single dashboard with everything on it are pivotal

      Pros and Cons

      • "It's the connectors, the adapters. Built in connectors with different ERPs, you can plug in XL, other sources of data. It's very easy to configure. It's very easy to use."
      • "We needed some technical expertise during setup."

      What is most valuable?

      It's the connectors, the adapters. Built in connectors with different ERPs, you can plug in XL, other sources of data. It's very easy to configure. It's very easy to use.

      It's so easy for us to see everything on a single dashboard, instead of looking for the information, and then compiling it in some sort of spreadsheet. We can just go on the dashboard and measure our success while looking at our financial data, even our HR data. 

      How has it helped my organization?

      It's great. We are able to do a lot of analytics. We can set goals, annual goals, using this tool. It's very easy to create our dimensions and our facts and see which metrics are being hit and which are not.

      What needs improvement?

      I think Oracle has already come up with a couple of data visualization pieces, instead of just reporting. Today, I saw from a couple of versions of what they are coming out with. I think it's pretty cool. I think it satisfies all the business needs that we have.

      What do I think about the stability of the solution?

      Super stable. In the initial phase, 10 years back when we started using it, at that point, it was a bit finicky, but it's been perfect.

      What do I think about the scalability of the solution?

      I think it was scalable enough.

      How are customer service and technical support?

      I think, especially with Oracle OBIEE, we have not created any service requests that I know of. Maybe once or twice. 

      We have used their ERP as well and we had to create a lot of service requests, tickets. But with OBIEE, it's very easy to use, and we have not had that much trouble. The tool has been in the market for a while, it's very stable.

      Which solution did I use previously and why did I switch?

      We were trying to use a custom based tool. That didn't work. Every time we had to make a minor change, a technical person had to be involved. A lot of different layers, and it was like product delivery. It was a continuous development. This was a big change for us. It was pretty much plug and play.

      How was the initial setup?

      We needed some technical expertise, including me - I have some background in using different business value tools - so I knew. It was not that hard after reading their documentation. It was easy.

      What other advice do I have?

      The most important criterion when looking at vendors is their experience with bigger clients. That helps a lot. Lessons learned, they put it out there. They tell in their white papers. There's a lot of information out there to help you before you even decide to use a tool. That's great.

      It satisfies 99% of the business measures related to analytics, reporting, and dashboard views; it satisfies all of those.

      I would say first, analyze your business requirements and see if this is the right tool for you. There might be cheaper options, looking at your business requirements. Oracle is a big company. That's the most important piece of the puzzle, you have to look at your own requirements and see if everything meets your needs. Other than that, I think if your requirements are to have a tool which has dashboard capabilities, and you have analytical needs, and reporting needs, I think this satisfies pretty well.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user522180
      CEO at a pharma/biotech company with 1,001-5,000 employees
      Vendor
      Facilitates access to data and reports with better insights into ops; speeds decision making

      Pros and Cons

      • "For me, it makes the difference is in terms of our users being able to take advantage of a product which allows you to get access to data, reports, make decisions quickly, and have better insights regarding operations."
      • "n the beginning it had it's stability issues, but it became stable."

      What is most valuable?

      For me, it makes the difference is in terms of our users being able to take advantage of a product which allows you to get access to data, reports, make decisions quickly, and have better insights regarding operations.

      For how long have I used the solution?

      We're using it since 2010 or 2011. From a functional point of view, as well as implementation, setting it up, configuring it, updating. We have gone through the entire lifecycle.

      What do I think about the stability of the solution?

      In the beginning it had it's stability issues, but it became stable. It's better now. I think we are in more of a "cruising" stage in our product lifecycle.

      We did hire consulting services to help us implement. Then our superusers took it from there and went to a lot of sessions and user groups to better understand.

      What do I think about the scalability of the solution?

      We think it will meet our needs moving forward. 

      How are customer service and technical support?

      Oracle support can be tricky. I would rate it as, maybe, six or seven out of 10. It's not the best.

      Response time can sometimes take a little while. Redundant questions. As an experienced user, you can kind of tell what the problem is, versus... It's like they have a pre-written script, "Okay, this is what I need to ask you."

      Which solution did I use previously and why did I switch?

      Yeah, we were using an old product that Oracle sunsetted, I believe.

      This product, OBIEE, they acquired, they didn't build it. This is now their choice of tools for reporting. Before, they were using an Oracle product which was not the greatest. It was Excel-type stuff.

      How was the initial setup?

      Surprisingly, this was straightforward. If you follow the implementation guide or installation guide, it was very well written, so we were good.

      What other advice do I have?

      I would recommend that you get your end-users ready, because a lot of information is transparent with this tool, which gives them better insight regarding how their operations are running. They might find something that was not visible to them. It may mean negativity around improvement but take that as an opportunity. That's what my suggestion is. It's a powerful tool.

      We are happy with it. I think that Oracle tried to compete, but they realized that there was a better product. Buying them (the better product) was a better choice (for Oracle), because it really provided a lot of users access to data quickly, and Oracle's former solution sometimes wasn't the greatest, so good stuff.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Jp Hoedenaeken
      Data Architect & BI Manager at RTBF
      Real User
      Top 10
      We can better and rapidly answer the user’s reporting needs, even if it involves different sources of information

      What is most valuable?

      The “Business Model & Mapping” layer in the Administration Tool, because the maintenance and evolution processes are greatly facilitated.

      How has it helped my organization?

      Now, we can better and rapidly answer the user’s reporting needs, even if it involves different sources of information (different applications, different databases, external sources, etc.).

      What needs improvement?

      Our actual needs are covered.

      For how long have I used the solution?

      10 years.

      What do I think about the stability of the solution?

      Since 11g, no issues.

      What do I think about the scalability of the solution?

      No, but no real experience.

      How is customer service and technical support?

      Five out of 10. Sometimes good, sometimes bad.

      How was the initial setup?

      What is most valuable?

      The “Business Model & Mapping” layer in the Administration Tool, because the maintenance and evolution processes are greatly facilitated.

      How has it helped my organization?

      Now, we can better and rapidly answer the user’s reporting needs, even if it involves different sources of information (different applications, different databases, external sources, etc.).

      What needs improvement?

      Our actual needs are covered.

      For how long have I used the solution?

      10 years.

      What do I think about the stability of the solution?

      Since 11g, no issues.

      What do I think about the scalability of the solution?

      No, but no real experience.

      How is customer service and technical support?

      Five out of 10. Sometimes good, sometimes bad.

      How was the initial setup?

      Relatively straightforward.

      What other advice do I have?

      Don’t hesitate, if you need this for enterprise reporting and BI needs.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      BI Team Lead at a tech services company with 51-200 employees
      Consultant
      I can scale out horizontally and vertically

      What is most valuable?

      It has a lot workaround in order to do the report. data blending, and getting information from big data sources.

      How has it helped my organization?

      It allows us to control inventory and warehouse management (by using the features listed in the previous answer).

      What needs improvement?

      Supply chain and finance.

      For how long have I used the solution?

      10 years.

      What do I think about the stability of the solution?

      Yes, in the previous release of the administration tool, there were a lot of issues, and compatibility issues that didn't work with OBIEE.

      What do I think about the scalability of the solution?

      No, I can scale out horizontally and vertically.

      How is customer service and technical support?

      Seven out of 10. There is not much technical…

      What is most valuable?

      It has a lot workaround in order to do the report. data blending, and getting information from big data sources.

      How has it helped my organization?

      It allows us to control inventory and warehouse management (by using the features listed in the previous answer).

      What needs improvement?

      Supply chain and finance.

      For how long have I used the solution?

      10 years.

      What do I think about the stability of the solution?

      Yes, in the previous release of the administration tool, there were a lot of issues, and compatibility issues that didn't work with OBIEE.

      What do I think about the scalability of the solution?

      No, I can scale out horizontally and vertically.

      How is customer service and technical support?

      Seven out of 10. There is not much technical support. Sometimes, I have to find the solution myself.

      What other advice do I have?

      This is a pretty cool, enterprise BI tool. If you can, do a drill back against Oracle EBS.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Consultant at a tech services company
      Consultant
      ​It has helped to consolidate data

      What is most valuable?

      The front-end.

      How has it helped my organization?

      It has helped to consolidate data and report on a single version of the truth.

      What needs improvement?

      The development effort takes longer than other BI tools currently on the market.

      For how long have I used the solution?

      Three years.

      What do I think about the stability of the solution?

      No.

      What do I think about the scalability of the solution?

      No.

      How is customer service and technical support?

      Good.

      What other advice do I have?

      Great product despite the amount of development effort required.

      What is most valuable?

      The front-end.

      How has it helped my organization?

      It has helped to consolidate data and report on a single version of the truth.

      What needs improvement?

      The development effort takes longer than other BI tools currently on the market.

      For how long have I used the solution?

      Three years.

      What do I think about the stability of the solution?

      No.

      What do I think about the scalability of the solution?

      No.

      How is customer service and technical support?

      Good.

      What other advice do I have?

      Great product despite the amount of development effort required.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Diamond partnership status.
      ITCS user
      Consultant at a tech services company with 1,001-5,000 employees
      Consultant
      Has a strong calculation engine, however a lot of functionality has yet to be ported on the Cloud

      What is most valuable?

      Ease of use Strong calculation engine User-friendly look and feel

      How has it helped my organization?

      I am from a consulting background which normally works on projects. Many customers using this product have streamlined their planning process with analysts spending more time on analysis than data massaging.

      What needs improvement?

      Particularly on the Cloud, a lot of functionality has yet to be ported.

      For how long have I used the solution?

      More than 10 years.

      What do I think about the stability of the solution?

      On-premise, when data grows exponentially, stability issues have been experienced.

      What do I think about the scalability of the solution?

      Not applicable.

      How is customer service and technical support?

      An eight out of 10.

      How was

      What is most valuable?

      • Ease of use
      • Strong calculation engine
      • User-friendly look and feel

      How has it helped my organization?

      I am from a consulting background which normally works on projects. Many customers using this product have streamlined their planning process with analysts spending more time on analysis than data massaging.

      What needs improvement?

      Particularly on the Cloud, a lot of functionality has yet to be ported.

      For how long have I used the solution?

      More than 10 years.

      What do I think about the stability of the solution?

      On-premise, when data grows exponentially, stability issues have been experienced.

      What do I think about the scalability of the solution?

      Not applicable.

      How is customer service and technical support?

      An eight out of 10.

      How was the initial setup?

      Straightforward and easy to setup.

      What other advice do I have?

      For financial planning with WorkForce and CapEx, it's definitely the product to go for.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner with Oracle.
      it_user315558
      Business Analysis Manager at a retailer with 1,001-5,000 employees
      Vendor
      We've been able to create reports for monitoring our business trends and retail KPIs, although we've come across deployment issues when moving from one version to another.

      Pros and Cons

      • "Easy to create ad hoc reporting for different solutions."
      • "Retail, Finance, Wholesale"

      What is most valuable?

      • Data accessibility
      • Easy to create ad hoc reporting for different solutions
      • Excellent tool for defining and creating Executive and Operative Dashboard

      How has it helped my organization?

      I’ve used this product especially in the retail field. It’s been a huge initial effort creating reporting for monitoring business trends and retail KPIs, but once we did it we had a great return in terms of data reliability, time response and information sharing between internals and externals.

      What needs improvement?

      Retail, Finance, Wholesale

      For how long have I used the solution?

      I've used if for about four years in the fashion industry.

      What was my experience with deployment of the solution?

      Yes, especially when we’ve moved from one version to another. Most of the problems encountered have been solved quickly.

      What do I think about the stability of the solution?

      No broad impact

      What do I think about the scalability of the solution?

      No

      How is customer service and technical support?

      Customer Service:

      8/10

      Technical Support:

      8/10

      How was the initial setup?

      Designing and building the entire set up of Data Warehousing and Dashboard Reporting implementation has been challenging in terms of resources and time. It took at least six months to a year to see the first results of our hard work.

      Which other solutions did I evaluate?

      I can make a comparison with Business Objects and MicroStrategy. Even though these are excellent tools for business analysis, Oracle OBIEE has allowed the company to approach data analysis in a structured and shared way favoring the growth of analytical expertise across the entire company.

      What other advice do I have?

      From my experience as Retail Planner and Business Analyst in fast paced companies, I would suggest this solution to anyone who wants to improve data analysis in terms of data read, performance, analytical culture throughout the company.

      I think it's a great tool for the retail, finance, and commercial industries.

      ABC Sell Out Analysis

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user284388
      Oracle Architect at a tech services company with 51-200 employees
      Consultant
      With the analytics and inter-process communication functions, we can generate KPI and other analytical reports for the operations team.

      Pros and Cons

      • "Inter Process Communication."
      • "BI Server"

      What is most valuable?

      • Data Warehouse Application Console
      • Analytics
      • Inter Process Communication

      How has it helped my organization?

      Several KPI reports and different analytical reports can be generated for the operations team.

      I have developed datamarts from scratch using OBIEE and ODI as well for a government department in charge of agriculture and food throughout Mexico.

      Additionally, it was used to generate several KPIs for a nation-wide logistics company who were distributing all the medicines for government-provided social security insurance.

      What needs improvement?

      • DAC
      • Siebel Analytics
      • BI Server

      For how long have I used the solution?

      I've used it for four years.

      What do I think about the stability of the solution?

      There is an issue with the handling of the cache in the BI server.

      What do I think about the scalability of the solution?

      There was an issue upgrading from 10g to 11g.

      How are customer service and technical support?

      Customer Service:

      9/10.

      Technical Support:

      9/10.

      Which solution did I use previously and why did I switch?

      I haven't used another solution.

      How was the initial setup?

      It was complex because the installation of the product presented some problems, and there was not much information about it. The issues were with security for the BI server and the middleware.

      What about the implementation team?

      We did it in-house.

      What's my experience with pricing, setup cost, and licensing?

      It is high.

      Which other solutions did I evaluate?

      No other options were evaluated.

      What other advice do I have?

      Be well prepared with the product details from installation to implementation. Be sure you have a support account.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user288357
      Oracle Hyperion Consultant at a tech services company with 51-200 employees
      Consultant
      We've been able to integrate different sources into one dashboard and it's given us better RMDB and browser support.

      What is most valuable?

      It's easy to create fully-functional Dashboards.

      How has it helped my organization?

      We have been able to integrate different sources into one dashboard.

      What needs improvement?

      Essbase integration needs to be worked on.

      For how long have I used the solution?

      I've used it for around five years.

      What was my experience with deployment of the solution?

      No issues with the current version.

      What do I think about the stability of the solution?

      When using Essbase, queries accumulated in the BI server and degraded its performance.

      What do I think about the scalability of the solution?

      No issues encountered.

      How are customer service and technical support?

      Customer Service: It's satisfactory. Technical Support: It's satisfactory.

      Which solution

      What is most valuable?

      It's easy to create fully-functional Dashboards.

      How has it helped my organization?

      We have been able to integrate different sources into one dashboard.

      What needs improvement?

      Essbase integration needs to be worked on.

      For how long have I used the solution?

      I've used it for around five years.

      What was my experience with deployment of the solution?

      No issues with the current version.

      What do I think about the stability of the solution?

      When using Essbase, queries accumulated in the BI server and degraded its performance.

      What do I think about the scalability of the solution?

      No issues encountered.

      How are customer service and technical support?

      Customer Service:

      It's satisfactory.

      Technical Support:

      It's satisfactory.

      Which solution did I use previously and why did I switch?

      We previously used Hyperion WebAnalysis, and we needed better RMDB and browser support.

      How was the initial setup?

      It was straightforward.

      What about the implementation team?

      We used a mixed team, and when the vendor team implemented it, they had satisfactory skills to do it.

      What was our ROI?

      It's ok.

      What's my experience with pricing, setup cost, and licensing?

      It´s expensive.

      Which other solutions did I evaluate?

      • QlikView
      • Tableau

      What other advice do I have?

      Requires some database tuning and an expertise in OBIEE to perform as expected.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user164184
      Senior Consultant at a tech services company with 1,001-5,000 employees
      Consultant
      Allows for the design of the warehouse. I would like to see better visualizations.

      What is most valuable?

      The advanced visualizations and the semantic layer. These allow for easy design of the warehouse.

      How has it helped my organization?

      We use the forecasting modules with financial data from the ERP system (EBS) and Hyperion.

      This allows us to predict how the company will perform in the coming quarter and to take appropriate measures to mitigate the loss.

      We also know the fast moving products. We know how to stock and market out products.

      What needs improvement?

      • OBIEE visualizations are still behind compared to Tableau and QlikView
      • Visualizations, such as Gantt charts, are not available in OBIEE out-of-the-box: Needs a workaround to enable them

      For how long have I used the solution?

      I’ve used OBIEE for six years.

      What do I think about the stability of the solution?

      The latest version of OBIEE is very stable, especially if it’s running on TimesTen for Exalytics.

      What do I think about the scalability of the solution?

      OBIEE is designed to be scalable. It scales the best compared to all the other BI products.

      How are customer service and technical support?

      I would give technical support a rating 3/5.

      Which solution did I use previously and why did I switch?

      We did use previous solutions. The upgrade was a corporate decision. This was based on several factors, such as the new features, the approaching end of support, and the cost of maintaining an old system.

      How was the initial setup?

      The initial setup is never simple. It was a long and difficult journey. It needed a lot of cooperation from the ERP consultants.

      What's my experience with pricing, setup cost, and licensing?

      For enterprise BI, OBIEE is still one of the best products. Oracle does give a good discount and ensures a successful implementation.

      Which other solutions did I evaluate?

      We evaluated BusinessObjects, Cognos, and MSBI.

      What other advice do I have?

      Understand your data and what information you want to gather from it before embarking on the BI journey. Ensure that you have a strong team to implement it. The best tools are useless when they are poorly implemented.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user514902
      Senior BI/DWH Developer at a tech services company with 501-1,000 employees
      Consultant
      It has a three-layer repository. I can organize multiple data sources into a common business model.

      What is most valuable?

      There are many valuable features. For example:

      • Multiple data sources: I can easily combine multiple data sources and organize them into a common business model.
      • Three-layer repository: With the three-layer repository, the development and interpretation are very simple. The three layers are divided from each other well both in logical and physical meaning. The physical layer is used for importing data, creating aliases, building physical joins, setting up connection pools, managing cache and hints for tables. The business model and mapping layer is used for creating logical columns, fact and dimension tables, hierarchies, measures, using fragmentations and filters, applying business logic. The presentation layer is used to prepare, group and organize the data for users to view.
      • Security management: Security management is very detailed, complex and well defined in OBIEE. I can set up everything that I want; user security, object security, row-level security, etc. For example: I can easily connect users with application roles, different application roles with different privileges or set up data filters, other restrictions for users / application roles or manage subject areas/tables/columns access for users / application roles, etc.
      • Smart cache management: I can easily manage cache and cache settings. I can use it for common tables only, I can purge it in a scheduled way, etc
      • Interactive dashboards and analyses: Lots of rich visualization (dashboards, analyses, graphs, maps, etc); user interactions: drilling, pivoting, filtering, prompting, sorting, navigation and more.
      • Spatial integration: Lots of rich map visualizations, many supported map suppliers and a wide range of possibilities to use map data.
      • Individual customization using CSS and JavaScript.

      How has it helped my organization?

      I have worked for National Public Health and Medical Officer Service on the Child Birth Notification BI project. It was a very successful project both for us and the medical experts as well.

      For example, with our analyses, the medical experts could improve healthcare and services at the regions where the child mortality was high.

      What needs improvement?

      Of course, there is some room for improvement, because a perfect BI platform does not exist in IT.

      The following things would be welcomed:

      • Detailed editing of dashboard prompts: By this, I mean the appearance and localization. If I create a dashboard prompt, I cannot edit freely the columns and texts on the user interface of dashboard prompts. For example, I cannot insert individual text fields that are independent from columns; I cannot use CSS to emphasize my texts of columns and the localization is quite limited as well.
      • Smarter BI navigation using hierarchical columns: By this, I mean the navigation from a measure is quite difficult when I use hierarchical columns. When I use a hierarchical column in an analysis and expand the levels and click on a measure on the second level, for example, the BI does not know the appropriate level using navigation and it will result in wrong amounts. This is a known issue, according to the BI documentation, and there are other solutions, alternative ways to use navigation. Nonetheless, for hierarchical columns, it could be smarter.

      For how long have I used the solution?

      I have used it for more than five years.

      What do I think about the stability of the solution?

      I have not encountered any stability issues with BI, but I did encounter stability issues with WebLogic.

      What do I think about the scalability of the solution?

      I have not encountered any scalability issues. It has worked well.

      How are customer service and technical support?

      I can't rate technical support, because I don't ask for help from OTN. Whenever I find any errors or have any issues, I read solutions or best practices from forums or BI channels.

      Which solution did I use previously and why did I switch?

      I used only open-source solutions before OBIEE, but the functionality of these tools is not even close to OBIEE.

      How was the initial setup?

      I think the install of OBIEE is not so complex; it's quite straightforward. Of course, the configuration can be complex, if we would like to use completely different settings from the default.

      What's my experience with pricing, setup cost, and licensing?

      Unfortunately, this is the most difficult point with OBIEE. The license is very expensive.

      Which other solutions did I evaluate?

      When I first encountered OBIEE, I had no choice to use other options, because this platform was preferred at that company. That was five years ago and since that time, I have been using OBIEE and I can recommend using it to everyone.

      On the other hand, if our customers would like to use an open-source BI platform, I can recommend using SpagoBI, for example.

      What other advice do I have?

      I recommend using OBIEE because of its wide functionality (multiple data sources, interactive dashboards and analysis, spatial integration, delivers and alerts, mobiles, etc.).

      In my opinion, it is one of the best BI platforms. It provides a full range of capabilities (from development to user experience).

      I have worked on a lot of interesting and special projects, and I haven't been assigned any task that I could not do with it.

      Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an Oracle Gold Partner.
      it_user442254
      Business Intelligence Consultant at a tech company with 501-1,000 employees
      Vendor
      The reporting is a good feature. Sometimes there is an issue of font size during the deployment.

      What is most valuable?

      • Dashboards
      • KPIs
      • Scorecards
      • Analysis
      • Reporting

      How has it helped my organization?

      Working as a BI Consultant, I have to develop different analyses, reports and dashboard documents to analyze the status of different business measures. We are using OBIEE and MicroStrategy for the purpose of enterprise performance management by defining and describing different business perspectives and objectives, Initiatives and results are analyzed on the basis of these defined attributes.

      For how long have I used the solution?

      I've been using it for six months to a year.

      What was my experience with deployment of the solution?

      Sometimes there is an issue of font size, spacing and other related formatting document issues.

      What do I think about the stability of the solution?

      We've experienced no issues with performance. However, the larger amount of number of selectors, filters etc. you have, the longer it will take to display an analysis.

      What do I think about the scalability of the solution?

      It's been able to scale for our needs.

      How are customer service and technical support?

      Customer Service:

      7/10

      Technical Support:

      8/10

      Which solution did I use previously and why did I switch?

      I started with OBIEE, and I am still using it for References.

      How was the initial setup?

      It was straightforward.

      What about the implementation team?

      We implemented it in-house.

      Which other solutions did I evaluate?

      We're also using MicroStrategy.

      What other advice do I have?

      If you are looking for Purely Performance Management of a whole Enterprise, then you should choose OBIEEE, otherwise choose MicroStrategy.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521622
      Global Supply Chain Manager at Cisco
      Real User
      We use it for reporting, business data analysis and metrics purposes.

      What is most valuable?

      We mainly use it for reporting purposes, i.e., generating reports especially for the business. We use it for the business data analysis and metrics purposes as well. For this, we have been using OBIEE for quite a long time.

      How has it helped my organization?

      It is beneficial for us because most of our reports are on OBIEE. It's not only for data analysis. We use it for corporate year-end financial purposes as well. We use it for the backlog management, for example, to check how much is the backlog or how much is the shipment amount and for similar kind of data. We are using OBIEE for such purposes.

      We are into the Oracle Supply Chain which involves the process from auto-booking to shipment. They bring the data from Oracle apps to Oracle Arch Work. There is a middle layer which is called ODS. From ODS, they put the data in the OBIEE product. From there, the IT teams create all the attributes, we bag them there and in this way, we can generate our own reports. That is how we have been using this product.

      It is useful for us especially for the quarter-end data analysis or to improve any metrics; in this way, we use OBIEE for data analysis purpose.

      What needs improvement?

      Some of the additional features required are that it should be more user-friendly. Sometimes, when we use the drag-and-drop feature it does not drag the object and needs to be user-friendly. It's not available today.

      If it would be more flexible, that would be helpful.

      What do I think about the stability of the solution?

      It's stable. The data is 100% accurate. In regards to stability, it's good. Only sometimes, maintenance is an issue, otherwise the performance is OK.

      What do I think about the scalability of the solution?

      The scalability is good because it depends on how you upgrade your OBIEE.

      How are customer service and technical support?

      We have a lot of companies such as Windows and we chose the best IT teams. They have good architecture and we will do the screening and get the best to resolve the issues.

      Which solution did I use previously and why did I switch?

      We were previously using some other software from a different company but we weren't able to find all the data. We were looking for PL/SQL data and this product was able to be get us a lot of data. We need a lot of data for hypnotics purpose, for this reason we chose the Oracle product.

      The most important criteria while choosing a vendor would be that they should improve the performance and the product should be user-friendly. Most of the times, we want to use less data and the data should be improved.

      How was the initial setup?

      The setup was OK and it was not that complex. It was quite straightforward.

      Which other solutions did I evaluate?

      We are always looking for the best features that are available. Already, Oracle has advanced technology, which is the reason that we have chosen OBIEE compared to other products.

      What other advice do I have?

      You should shop around but for me this is the best solution. As per the cost factor as well, it is a cost-effective product.

      The attributes should be more user-friendly, other than that the other features of this product such as performance, reporting structure and architecture are good.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521769
      Lead Business Intelligence Analyst at Jade Global
      MSP
      I like its capability of utilizing big data volume. In addition to reporting, it provides analytics based on sales, booking, or leads.

      What is most valuable?

      The solution is robust and it's so easy to understand, use, and visualize the data. Even a newbie can understand reporting. However, when it comes to coding in the back-end, you need some knowledge.

      I like its capability of utilizing big data volume.

      How has it helped my organization?

      It definitely improves all organizations that use it for reporting their analytics. However, it’s not just about reporting. It provides analytics based upon different fields, such as sales, booking, or leads.

      The knowledge it provides helps us make decisions about how our business is growing, where to stop, where to start, and where to accelerate. It has a huge impact.

      What needs improvement?

      The big data visualization can be improved.

      What do I think about the stability of the solution?

      It's a pretty stable product.

      What do I think about the scalability of the solution?

      It scales well. It has a robust way in which it manages the humongous amount of data and reporting while recording. It’s phenomenal.

      How is customer service and technical support?

      Technical support is good, but you don’t get immediate response from them. If you follow up with them, then they will help you out.

      How was the initial setup?

      I was involved in the installation multiple times. It was straightforward, at least with the earlier versions. With the new versions, there are some issues you might face. If you have the proper documentation, then you won't have any issues.

      Which other solutions did I evaluate?

      We evaluated a couple of other products, such as SAP BusinessObjects, but they had limitations. We decided on this solution because it fits our business needs.

      What other advice do I have?

      I like this solution. It is a robust product and it was suitable for the needs of the industry that I work in.

      My advice to others depends on the data volume and what kind of data you want to represent. If the volume is very high and you want an enterprise solution where there are a number of concurrent users, I would suggest this solution.

      If you have a different data set and the number of concurrent users is less, then I would suggest a different solution, such as SAP BusinessObjects.

      When looking for a vendor, support is the most important thing. The second thing is reliability with a promise that it will be a stable product and you will get 24/7 service.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user522198
      Manager Of Capital Improvement Program at a tech services company with 1,001-5,000 employees
      Consultant
      The portfolio managers and schedulers pull data in and report out.

      What is most valuable?

      I like the solution's ability to query all of the data and pull it into a very user-friendly interface. We are using this as part of the Oracle Primavera suite.

      How has it helped my organization?

      I like the ability of the portfolio managers and schedulers to pull data in very easily and report out. This is the critical feature that we needed. This was the reason why we purchased it. You can configure what you need and make it look the way you want it to. The screens are set up in an excellent way. This solution has had a huge impact agency wide.

      To reference the initial project setup structure for Oracle Projects and Oracle Portfolios- We need the ability to create layers and structure for projects. For example, Program Number, Project Number and Sub Project Number in a hierarchical structure that rolls up summary budgets for Programs and Projects for financial reporting. Also, each Program, Project and Sub Project may have a different name associated with it for tracking employee time entry. Portfolios are tracked by Sponsor’s name.

      What needs improvement?

      I would like to see a little more flexibility in the configuration.

      For how long have I used the solution?

      We have been using this solution since June, 2016.

      How are customer service and technical support?

      Oracle support was helpful when we needed them for installation and configuration. They provided excellent support.

      Which solution did I use previously and why did I switch?

      We have been using Oracle for many years. We just needed to expand what we already had in Oracle. We have a solid database with Oracle.

      How was the initial setup?

      The instructions and information that Oracle provided were very detailed. The challenge was that we didn’t have any prior experience with the installation and configuration. Oracle support has been great and helped us with the process.

      Which other solutions did I evaluate?

      We looked at third-party software, but we prefer to stick with Oracle. With Oracle, it’s easy to integrate with each of the suites and modules that we already had. We didn’t want the cost of integrating with third-party apps. This was an easy decision for us.

      What other advice do I have?

      I would advise others to document what your current environment is and plan your installation and configuration ahead of time. It will then go smoother and faster. Plan your existing environment in detail and document it. This is critical.

      When I look for a product, I focus on security, reliability, and ease of use.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521952
      Global Business Intelligence - Technical Architect at a pharma/biotech company with 10,001+ employees
      Vendor
      Three categorization layers gives us flexibility. The biggest need for us is non-structured data.

      What is most valuable?

      It's one of the common integrated recording tools. I have been in the OBIEE world for quite some time. It's another powerful tool with certain aspects that are like no other tool. Three categorization layers gives us a lot of flexibility, which I didn't realize was possible on other reporting tools.

      Prior to this, I was on the ETL side and slowly transferred to the reporting layer side and OBIEE was another good planning factor for me on that.

      What needs improvement?

      I would say the biggest need for us is non-structured data. Most of the time, our users come up with an Excel file they want to integrate. It's pretty much impossible in OBIEE. I'll put it that way. When it comes to the BI world, maybe you can do that in SAP Business Objects, and as a company, we have OBIEE and Business Objects as parallel tools people use.

      That is always one of the things that we always lag behind and maybe people think Excel, but that is not one of the most powerful things businesses use. If you cannot satisfy the Excel needs, it doesn't matter how cool or how technically focused, consistent, compliant data you have; you can't use that if you can’t integrate it.

      There are a few things, like variables and other stuff. Maybe they could allow the editing of reports. Those are the basic features. You cannot copy and paste a report, a particular section, which a lot of people said to us that they have to go through.

      A focus on the user experience is what OBIEE needs. As a technical guy, I understand why it works and why, but if it doesn’t sell the business? Make it more user friendly. I'll put it that way.

      I rate a product based on how it allows me to help the organization and my role is to provide reports. Success comes only when my customer accepts it. Right now, it's unidirectional and the other piece; there are some things, which are a pushback. It could be a lot of factors, not specifically OBIEE, but OBIEE plays a major role.

      Most of the time, we have issues we are facing.

      For how long have I used the solution?

      I have used Oracle OBIEE for the last 3 years.

      What do I think about the stability of the solution?

      It is a stable product. It has it's own life cycle and as the near future comes, it takes its own time, but once it gets stabilized, we're pretty much good.

      What do I think about the scalability of the solution?

      We are using it to a good amount of extent, but I believe it's scalable. There is some kind of heaviness to the application. If it can be compartmentalized, then they will have it really good. Right now, they are trying to scale it to an extent we could do, but it comes with some kind of administrative work from our side.

      How is customer service and technical support?

      Technical support is okay. I will put it that way. We had our own ups and downs. As a company, from our side, we are platinum customers to Oracle. I don't want to go through the regular route of technical support. We know what we are asking. I'm not that new at this. I don't want to go through a 10-step process to reach somebody, because we work with them to correct some of their product issues.

      Apart from that, we get assistance. I won't say we don't get it, but we also had a structured model to interact with Oracle and that they are getting better at that. I came to know that in 12c. They are making it easy for us to give our issues to them. They have the ability that we can click on a case and give them whatever they need. Hopefully, that should solve our problem with Oracle.

      How was the initial setup?

      When I came in, there was a framework already existing. I was more stabilizing the issues, and this is what my knowledge is about. Setup was not straightforward. There are a lot of things that my friend was initially doing and was going through. I came and then helped them and stabilized it more; not specific to the OBIEE, but from the OBIEE stack. Those are some things that need to be improved.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521673
      Systems Engineer at DMS
      Vendor
      Users can do their own reporting, slicing and dicing, and getting the visual outputs.

      What is most valuable?

      The best feature of this product is the reporting capability and customization. It lets the users do their own reporting, slicing and dicing, and getting the visual outputs rather than depending on a partner or developer to get reports or produce management reports.

      It's much easier to get different outputs rather than relying on a partner or another developer who has some experience in development, but with this product you don't need that as such.

      What needs improvement?

      The product can definitely improve. It is a good product compared to Microsoft Power BI or other Microsoft products, the SAP BIs and other small BIs in the market. In comparison with the others, the Oracle BI product is much more advanced; it's a heavy product. However, the issue is the cost factor. If Oracle decides to improve the cost factor and provide facilities to the user where the user can benefit, then it will be good.

      Apart from the cost factor, it is a good product. Now, they are moving to the Cloud with the BICS model and adding visualization features. They are heading the right way. For us, the mobile and visualization features are more beneficial; plus with the Big Data coming in, it will really benefit us on that scale.

      For how long have I used the solution?

      I've been using it for around four years.

      What do I think about the stability of the solution?

      It is a stable product. It depends for downtime. For the repository and repository refresh, you don't need that. It has both online and offline options but you can do the online repository upload as well.

      What do I think about the scalability of the solution?

      It is a scalable product. It should meet our future needs.

      It is a product where you have to initially set it up and position it for the future requirements so that the analysis part takes place properly. Based on that, you can get proper outputs. You can build it upon your stack, scheme, marks and dimensions.

      How is customer service and technical support?

      I would give the technical support a 60/100 rating.

      At times, it is difficult for us to get support, especially at the skill levels and due to the regions to which we have been allocated to in terms of support; that is also an issue. The expertise is in that particular domain like for the BI, ETLs, etc. For the modeling-related technical skills, they are lacking a little bit, as opposed to the ERP and the other domains.

      How was the initial setup?

      The setup is straightforward but it needs expertise. The normal IT guys cannot do this. In other words, for the setup, BOMs, scaling ups and other supporting requirements, you need to have proper domain expertise and product knowledge individuals for carrying out the setup properly. Otherwise, you will not get the proper output. It is very resource intensive. If you get the wrong output, then all your assumptions and forecasts goes wrong; so it's very sensitive.

      What other advice do I have?

      I have used both the on-premises and the cloud module.

      The cloud module is still in a premature state, so it has to get mature.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521685
      Director Of Business Intelligence at Enlivant
      Vendor
      You can do both analytical and real-time reporting. It has mobile, geo-spatial, and data visualization.

      What is most valuable?

      This is an enterprise analytics platform that allows you to do both analytical and real-time reporting. It has a large fleet of products within itself, such as Oracle BI Publisher.

      You don't need a lot of time to build and deploy these tools. For the analytical needs, you have OBIEE as a platform where you can build the requirements. You model it, build dashboard reports, and then use it.

      Oracle covers all of your reporting needs from an organization standpoint. This application also has a self-service BI, which is an ad-hoc service. It allows businesses to generate their own reports. They don't have to wait for IT to come and do it for them.

      It saves a lot of time from a scheduling capability standpoint. If C-level executives want to create more billable reports, they can go down to the granular level of details.

      How has it helped my organization?

      This solution is a self-service BI. It makes it much faster for the business. The tool helps the organization by not having to maintain the infrastructure, nor worry about infrastructure and performance issues.

      It also has the enhancements such as new data visualization capabilities and other robust features. The tool can be deployed quickly, is easy to use, and is scalable.

      What needs improvement?

      The tool has everything I need right now, including mobile, geo-spatial, and data visualization. I would like to see better licensing in terms of data visualization.

      Maybe they could include it as a part of the Oracle E-Business Suite, which would allow product users to take advantage of it. Otherwise, it's going to be an expensive product.

      What do I think about the stability of the solution?

      The solution is very stable. I've been involved in this product for close to 14 years now, even before Oracle acquired Siebel. The initial Siebel Analytics did some good generation of BI.

      There wasn’t a lot of advancement made initially, but later the architecture changed and it was taken to the next generation with a lot of new, rich, and cool features like mobile, geo-spatial integration, and integration with new data sources. It's been great.

      What do I think about the scalability of the solution?

      Scalability-wise, it's pretty good. When you use it with an ERP system or with CRM applications, it integrates with SAP, Oracle-based e-business applications, and even the Microsoft stack.

      Scalability-wise, you can leverage this product, and not only with an Oracle database. It can work with any database and with any heterogeneous source. It's very scalable and easy to maintain.

      How are customer service and technical support?

      I do use technical support with this subscription on any issues that we encounter, except for cloud-based systems. We already gave them product bugs. They are addressing them in patches. I think they are pretty good. Oracle always has someone who will respond to you, depending upon the severity levels involved.

      Which solution did I use previously and why did I switch?

      When I started at this organization, we had a Microsoft BI stack and a SAP BI stack in place. Both of them used the dashboard capabilities and kept all of the reports together in one place. Microsoft BI has a subscription facility where you can subscribe users to set up reports and get them by email.

      Neither of these solutions was robust nor scalable. The ad-hoc reporting capability is one more area which was missing in these previous solutions. One of them has it, but it's very complex to configure it.

      Another reason why we chose this tool is the ease of use. You don't have to know a lot of programming to deal with this product.

      How was the initial setup?

      I did the setup by myself in my organization. I did the delivery destination production from scratch, with the help of the documentation logs from various forums. You just have to follow the instructions which are straightforward. As long as you follow the instructions, it was easy to use.

      Which other solutions did I evaluate?

      We looked at IBM Cognos, QlikView, and Tableau. From an IT standpoint, we look at self-service BI, integration, and scalability. When it comes down to the senior, C-level executives, price is also another factor.

      Tableau is a product which can be used for data discovery, but not for organizational analytical needs. That is the missing part.

      Cognos is missing a lot of important features like self-service BI and many other dashboard capabilities.

      I've seen other data analytics platforms like IBM's suite of products, SAP Business Objects, and Microsoft BI stack. All of them are good, but when it comes down to the collaboration of functionalities, on the business or IT side, OBIEE is the best for the organization. That's the reason we deployed Oracle Business Intelligence for our organization.

      What other advice do I have?

      If your requirements are for an enterprise reporting platform, Oracle would be able to satisfy your needs. From an analytical standpoint as well, this product will address your real-time data operational report needs.

      If you are only looking for data discovery, or just looking at flat files and the patterns of the data, then Tableau or QlikView will do the job.

      Whenever I select a vendor, I look at multiple things:

      • Scalability
      • The integration of the products with other important applications within an organization
      • Data integration
      • A database application with Excel-based files
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521598
      Vice President, Business Intelligence and Analytics at a financial services firm with 1,001-5,000 employees
      Vendor
      It provides centralized data governance. The visualizations and usability can be improved a lot.

      What is most valuable?

      The cost factor is the most valuable feature. It's very cheap to deploy it enterprise-wide without having to worry about breaking the bank.

      How has it helped my organization?

      The biggest advantage that I find is the centralized data governance, i.e., one version of truth is critical for any business. For me, OBIEE provides that one version of truth.

      What needs improvement?

      The visualizations and usability aspects in this product can be improved a lot. Even now, I constantly hear people comparing Tableau to OBIEE and how Tableau has a better UI and is easier to use compared to OBIEE, which is a bit difficult.

      What do I think about the stability of the solution?

      It does need some level of tuning but more or less, it is stable.

      What do I think about the scalability of the solution?

      We have deployed it enterprise-wide and it works well for us.

      How are customer service and technical support?

      Opening a ticket with the support team can be frustrating. It takes a long time to resolve the issue.

      Which solution did I use previously and why did I switch?

      We did not look at any other products.

      How was the initial setup?

      The setup process was straightforward.

      What other advice do I have?

      It's self-explanatory and not much guidance is needed.

      However, you should not skimp on the hardware. It's a hardware-intensive product, so you must make sure you have good hardware.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521748
      Cloud Architect at IEEE
      Vendor
      Advanced users can build their own custom reports. They should focus on performance.

      What is most valuable?

      It has good dashboarding. Also, being an Oracle product, it's good for ETLing in and out. It has a very good ETL process to get the data in and out of the data warehouse system. Also, it does have very good integration points to different products, such as Big Data, Hyperion, or Financials. You can pull everything up, project it and dashboard it. It's a good business intelligence platform.

      How has it helped my organization?

      For advanced users, they can build their own custom reports. You can actually create a custom dashboard for your upper management, and for your middle management. You can provide required reports at all levels of management for decision making. You can get data from different systems into it. It works well with other products, where you can bring in data, and then project it. It's got a very good ETL process, which makes it easy for you to bring in data.

      What needs improvement?

      They should focus more on performance. Basically, no one has the time. They also have to compete with big data analytics. They ought to keep that in mind and see how this product could eventually, down the line, be replaced. They should take some measures to actually make it stay.

      What do I think about the stability of the solution?

      For stability, in the back end, you have the Oracle database. You can use In-Memory.

      What do I think about the scalability of the solution?

      You can fund it well, scale it well and size it well; all of these things. It's a good product.

      It's not distributed. You can’t do distributed scaling, per se. Whenever you use the algorithm, if that's the case, you can always use a RAC system or something like that. On the application side, you can use however many servers you want. You could redirect your traffic accordingly, based on different servers. You can cater to different customers or to different business end users, depending on their priority. It's pretty scalable, but not distributed in nature. For example, it’s not good for big data analytics and that kind of stuff.

      How are customer service and technical support?

      I don’t know about technical support these days. Overall, Oracle support is not that impressive, which it used to be. We are living with it. If you have a stable product like Oracle, if it’s going good, most of the time, it's fine. The only challenges come whenever you try to upgrade, and then it'll be a little rocky for a while. You'll be okay, but during that rocky period, you don't get enough support. There isn’t enough documentation. It's a huge product. Those are some of the challenges.

      Which solution did I use previously and why did I switch?

      We previously used a custom reporting solution, like Crystal Reports and so on, then we actually moved into this OBIEE a few years back, when OBIEE first came out. It's been a long journey with OBIEE.

      How was the initial setup?

      Setting up is pretty easy in terms of infrastructure and so on. When customization comes along, that's when it's never easy. Any customization is never easy. It's always complex.

      What other advice do I have?

      Look at big data and other open-stack solutions. See if that actually fits; otherwise, you might want this kind of solution, ready to install. Don't customize. If you have a lot of customizations, see if this product will work; do a PoC. I strongly recommend to check big data, and go from there.

      When I’m choosing a vendor to work with, the most important criteria are scalability and how well it works with other products.

      Another thing is that we shouldn't be locked in to a vendor. We should be able to move vendors in and out if we really want. I don't like vendor lock-in. That's another thing. It should be scalable in a distributed way.

      My rating is because of the performance and scalability. We did scale it well and we did size it well, but there are still some limitations in achieving the kind of performance that we want. It's not always consistent in its performance.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user522174
      IT Manager at a healthcare company with 10,001+ employees
      Vendor
      Answers, the ability to create ad hoc reports for the business, is valuable. A self-service approach to gathering and integrating the data would be nice.

      What is most valuable?

      I think Answers, the ability to create ad hoc reports for the business, is the most valuable feature. They really like that.

      How has it helped my organization?

      It definitely provides benefits for analyzing data.

      What needs improvement?

      I think there should be a few more features like the other BI tools in the market, kind of like the self-service approach of gathering data and then integrating the information.

      What do I think about the stability of the solution?

      Stability is 9 out of 10. It's pretty stable, but once in a while, we get some issues.

      What do I think about the scalability of the solution?

      I'd say there are some limitations. One of my projects is looking for graphics. There's some limitation on graph and the charting capabilities; it couldn't do a Gantt chart, for example.

      How is customer service and technical support?

      Oracle support is sometimes pretty vague, and the way they analyze the issue or try to troubleshoot, it's very timely. It takes a long time.

      Which other solutions did I evaluate?

      When I started with the company, we already had it.

      What other advice do I have?

      It's a very good tool. It will satisfy a lot of the needs, but I think there's room for improvement.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521787
      HRIS Development Manager at a tech company with 1,001-5,000 employees
      Vendor
      We have several dashboards for the VPs and HR business users, so they are able to see all the integration and higher data. It is difficult to get the data into data warehousing.

      What is most valuable?

      The reporting capabilities are good. The other valuable features are the dashboard capability and the ease of report creation.

      How has it helped my organization?

      The main feature is the dashboard functionality. As I work for HR, we have several dashboards for the VPs and HR business users, so they are able to see all the integration and higher data; it's like a one-click option.

      What needs improvement?

      Data integration itself needs to be improved. We use ODI along with OBIEE for data integration. We find it very hard to go through this whole process. Once the data is there, it's very easy to report it on the OBIEE front end. However, just getting the data into data warehousing is difficult.

      What do I think about the stability of the solution?

      The other thing we have experienced is if the data load takes a long time, Oracle doesn't give any out-of-the-box solution to have the reports run out of a snapshot. Thus, if any data is being run/aggregated, then the report goes down. If it takes a very long time then your report goes down for even longer.

      What do I think about the scalability of the solution?

      It is not fully scalable and there are performance issues that we see. It's not that bad. I would give it a 3/5 rating.

      How are customer service and technical support?

      The support is not great. It keeps going back and forth. It would definitely help to improve the support provided.

      Which solution did I use previously and why did I switch?

      We didn't look at other data warehousing solutions as such, but we were looking at various other reporting solutions. As a data warehouse, we use a lot of Oracle products and are on Oracle VBScript. We also possess high level of Oracle expertise in our organization. Thus, we decided it was best to go with this product.

      What other advice do I have?

      It's a long implementation process; it took us a while to implement it. However, once you do implement this product and get the hang of it, it's easy. It has its issues just like a lot of other software products have issues.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user522117
      Senior Software Specialist at a government with 1,001-5,000 employees
      Vendor
      We use the previewing script to convert from Oracle Financials to OBIEE.

      What is most valuable?

      It is flexible, which is important. It has a previewing script, so it's easy for us to convert from Oracle Financial to OBIEE.

      How has it helped my organization?

      I know the financial users are very happy with the analytical reporting results.

      What needs improvement?

      I think that the system catalog. The system catalog is metadata not only for the OBIEE; it can also be communicated with other incoming sources. It doesn't matter what the source is that it's coming from, maybe from EBS, maybe from PeopleSoft. Then you can interface with the other source’s system metadata to complete the integration.

      I think that in the data warehouse, you need to have an ETL layer for imported data, ODS layer, warehouse layer, an information layer. I would prefer that you could extract it complete from the source into the database, and stage it there.

      What do I think about the stability of the solution?

      Since we only just implemented it about 1.5 years ago, we still haven't gone live yet. We still have a lot of security issues that need to be resolved, so we don't know.

      What do I think about the scalability of the solution?

      Since we are a very small organization of only about 2,000 employees, scale is not a big issue for us.

      Which solution did I use previously and why did I switch?

      We were using MicroStrategy. Before that we were using Oracle Discoverer. We moved from Oracle Discoverer to MicroStrategy, and we eventually came to OBIEE. I think that we probably switched because of the vendor, and that it is more scalable because Oracle supports this product. So the long-term investment is better than going with MicroStrategy.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521955
      Oracle Service Area Manager, India Delivery Centre at a tech services company with 10,001+ employees
      MSP
      The interface gives us all the financial reporting, all the operational reporting, as well as the delivery reporting.

      What is most valuable?

      What I like about OBIEE is the kind of interface we have at OBIEE gives us all the financial reporting, all the operational reporting, as well as the delivery reporting. All of these reporting modules are quite good at OBIEE, and they actually help us.

      It's quite faster, the way it is integrated with the whole Oracle ecosystem. Speed is one of the key issues. You don't like clicking on something and just waiting for even a few minutes. It becomes a pain; so performance is the key when it comes to using OBIEE.

      What needs improvement?

      I just saw somewhere, OBIEE on cloud: that could be the good thing. Right now, what we have is OBIEE on premise. Certainly, I cannot currently check the reports on my mobile. But that could be one advantage OBIEE would have on cloud, once they move.

      Certainly the look and feel of the user interface is something should be improved further.

      For how long have I used the solution?

      I have been using it for three years.

      What do I think about the stability of the solution?

      I've been using it for the last three years, and we never faced any such issues.

      What do I think about the scalability of the solution?

      It is certainly scalable. Obviously, I can't predict how it will respond to millions of users working, but certainly a few thousand. We have added, subtracted, and soon, and it works perfectly.

      How is customer service and technical support?

      We get quite good support if we enter a service request, and so forth. It's good.

      How was the initial setup?

      Obviously, I can't answer that because, as an end user, setup is more a matter of configuring parameters, like, if I need to generate certain reports on basis of certain dimensions, for different quarters, and so forth. Apart from that, as an end user, I don't customize or configure the application.

      What other advice do I have?

      Obviously, I would prefer a product which was integrated with the whole Oracle ecosystem. If you are already using an Oracle ecosystem without some database, an ERP solution ,or integrations and so forth, OBIEE is a natural choice in that case. Obviously, there some advantages with the ecosystem, and it works perfectly fine for us.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521544
      Oracle Apps Consultant at a tech company with 5,001-10,000 employees
      Vendor
      We use the dashboard, analytics, and fast report generation. New reports are hard to use.

      What is most valuable?

      The best features are the dashboard and the analytics. The report generation is very fast.

      How has it helped my organization?

      At the organizational level, it's pretty secure. The security is the best part. We use OBIEE with QlikView as a composition of that, so that both of these applications support each other.

      What needs improvement?

      I think for ease of use, right now, OBIEE is a nice tool. Business users can use the reports nicely, but with a lot of the new reports, some IT guys are still required. If they could make that easier, because the business users don't understand the SQLs. If that could be some kind of GUI drag and drop for those fields, it would be quite awesome.

      What do I think about the stability of the solution?

      We haven’t had any issues with downtime. It’s quite good.

      What do I think about the scalability of the solution?

      It's quite a heavy tool, and can be scaled to any level.

      How is customer service and technical support?

      Support is good.

      Which other solutions did I evaluate?

      Actually, we have all sorts of Oracle applications in our stack. We use SQL.

      What other advice do I have?

      Use OBIEE if you have large data to process for heavy duty applications. If you are using it for a small to mid-sized company, OBIEE doesn't make much sense. It is for large enterprises.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521892
      IT Project Manager at Sony DADC
      Vendor
      It provides the ability to drill down and show business value from a single source of truth.

      What is most valuable?

      The most valuable feature of Oracle Business Intelligence is the ability to drill down and show business value for your customers with the different subject areas they have implemented.

      How has it helped my organization?

      What's improved the functioning of the business is the single source of truth. Everybody pulls the same information from the same set of dashboards. We eliminated duplicate reporting, and we have a single data warehouse.

      What needs improvement?

      Some of the new products they have with the mobile version and Day by Day look extremely good. I would like their mobile version to incorporate HTML5, and also go through some accessibility testing, which would incorporate new web standard features.

      What do I think about the stability of the solution?

      The stability of the product has been very good. I've been very impressed with the product itself, considering all the users that we have online and being able to prepare the reports that they need.

      What do I think about the scalability of the solution?

      We have not had to scale it.

      How are customer service and technical support?

      Technical support overall has been as good as can be expected. We've had to open up some TARs or some tickets with them. Overall, they've been fine.

      Which solution did I use previously and why did I switch?

      We previously used Excel, Microsoft Access and Discover. Everybody had their own report. They would save the open order report on 52 desktops of Microsoft Access. In 2006, we bought Oracle BI, eliminated all those different reports and were able to create a single source of truth. It changed their lives.

      How was the initial setup?

      The initial setup of version 10.7 was fine, but when we upgraded from version 10 to 11, it was a whole new technology stack; it took extremely long. The nice thing about going from 11 to 12 is that it is the same technology framework, so it looks straightforward for an upgrade. The first upgrade took 15 months; this should take a week.

      Which other solutions did I evaluate?

      We also considered Hyperion and there was also Teradata.

      We had Oracle E-Business Suite, so we just stayed with the same product suite. It ended up becoming a good bet because right now everything is BI, and mobile and data analytics. Back then, I didn't expect it to be that, but I picked a good horse.

      When I’m looking at a vendor such as Oracle, it is important that they're providing new tools all the time, and that they also are very stable; you know they're going to be around. You also feel like they have an integrated solution, so that OBIEE works with the Oracle database, and then you also have Oracle front ends that are also calling Oracle BI reports. It's an integrated solution.

      What other advice do I have?

      I've actually had to look at different divisions within my organization and try to sell this product. In some cases, I've actually had to go over and help set it up. It's important to look at form and function. Look at the features that they have today; they're looking for the same thing. The proof is in the pudding, by showing them the reports, showing them the functionalities, setting up new dashboards, setting up ad-hoc reports through Answers, and then scheduling those. I've had to do that, and they don't believe that it's that easy.

      I have given this product a perfect rating because they're getting the integrated products within their E-Business suite. They have pre-built analytics. They also have a very developmental-friendly development suite with answers. A lot of it is self-service, where users can subscribe to products. They can also reorganize columns and do everything they need to do to make it friendly for themselves. Now with the new mobile tools, with Day by Day and Sunopsis, they make it even more powerful.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user522120
      Director at a tech services company with 501-1,000 employees
      Consultant
      We use the scheduling function to generate specific reports at specific times and send them to specific mailboxes. The interface is clumsy and text based.

      What is most valuable?

      The scheduling function is the most valuable feature. We can schedule at specific times to generate specific reports and email them to the mailbox of the end users.

      What needs improvement?

      The user interface is rather clumsy, so to speak, compared to other reporting tools on the market where you have drag and drop, drilldown and all these nice user interface features. This product is more textual based.

      For how long have I used the solution?

      I used it for six years.

      What do I think about the stability of the solution?

      We have had several downtimes. I'm not in IT, so I don't know the infrastructure behind it, but we have quite a lot of downtime. That means we only realize it when the report doesn't appear in the inbox at a certain time.

      What do I think about the scalability of the solution?

      It has met my company’s scalability needs but I don’t think it will moving forward. I don’t think it is flexible enough for our future requirements.

      How are customer service and technical support?

      I have no idea about Oracle technical support because we have our own internal IT support for report writing. We just ask them and they solve it.

      Which solution did I use previously and why did I switch?

      My company has been using it as long as I have been with the company. I think we chose it because it was part of the Oracle implementation we did.

      How was the initial setup?

      Initial setup was straightforward; I don't know if it was simple. They sent people to us and we also had an in-house team.

      We have trained OBIEE users writing their own reports, and we have our internal IT department for more complex reports, and for scheduling.

      What was our ROI?

      This product does not provide value for money. We have since replaced it; not in the entire company, but in my area. We created our own data mine, and do our own reporting based on that.

      What other advice do I have?

      When I’m selecting a vendor such as Oracle or IBM to work with I look at functionality, first of all, and then I look at cost. That's also a big one.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521640
      Lead Engineer at a tech consulting company with 501-1,000 employees
      Consultant
      A few thousand users run ad-hoc reports. Stability-wise, they still have a lot to improve.

      What is most valuable?

      Oracle OBIEE came out very early, compared to the other BI products, the other competitors’ products. It was pretty much the first in the market. It grabbed a good portion of the market. That's one important feature: They have been there forever.

      How has it helped my organization?

      We do have ad-hoc reporting. A few thousand users run ad-hoc reports. They run SQLs for data, extract the data and use the data. Some users use the dashboards.

      What do I think about the stability of the solution?

      Stability-wise, they still have a lot to improve, especially when you have a lot of data coming out of SQL. For example, if I have to see a million requests, most of the time it crashes.

      What do I think about the scalability of the solution?

      Scalability is fine. I don't see any issues. Scalability-wise, most of the time, they depend on the underlying WebLogic server. The WebLogic server scales fine.

      How are customer service and technical support?

      We always have problems with Oracle support. When they cannot solve an issue, they always go around and around with it. Time passes and users get frustrated - the customer gets frustrated – getting the ticket closed.

      If there is an easy solution or they have come across the issue already, that’s when they are responsive. However, if they don’t know the answer right away, or if you don’t quickly hear back from Oracle, or if you don’t like the answer you get from Oracle, that’s when you can go through this; you might never get the solution. It’s better to just close the ticket and not waste that time.

      Which solution did I use previously and why did I switch?

      I did not previously use a different solution. We kind of started this project from scratch. We use all Oracle products and Oracle support. We thought, OK, why use a different product if we can get a good product from Oracle?

      How was the initial setup?

      Setup is good; easy and simple.

      Which other solutions did I evaluate?

      Before choosing this product, I did not evaluate other options.

      What other advice do I have?

      If someone asked me for advice, I would throw out a few options and let them pick which one is better. I’d provide whatever I know about this product and also other products, not just those from Oracle.

      I don't know if Oracle wants to hear this, but there are other products in the analytical field that are pretty good. For example, Tableau.

      For example, dashboard-wise, other products are way better than OBIEE. Oracle still has to improve some of these issues, especially when there is a huge amount of data.

      When I’m choosing a vendor such as Oracle, the most important criteria are that they are big; everything is integrated. For example, if I have to use Oracle Identity Management, it is integrated with OBIEE, including single sign-on. Everything is integrated.

      Disclosure: My company has a business relationship with this vendor other than being a customer: My employer is an Oracle Certified Partner.
      it_user521616
      SSS3 at Caltrans
      Vendor
      Connections with data sources other than Oracle are stable.

      What is most valuable?

      The most valuable feature is its stability to connect with other data sources, other than Oracle.

      How has it helped my organization?

      We basically are able to do better analytics, be able to make better decisions.

      What needs improvement?

      I would probably just like to see more integration with big data sources.

      What do I think about the stability of the solution?

      Stability is very good. We've had good success using the product.

      What do I think about the scalability of the solution?

      Scalability has been good for us, because we have a large enterprise; it's state-wide. We scale it up to our state-wide enterprise system.

      How are customer service and technical support?

      Technical support is excellent, very good.

      Which solution did I use previously and why did I switch?

      We just needed to upgrade our current environment.

      I guess we decided to go with this solution because we already had experience with the product. We felt pretty comfortable using it.

      When choosing a vendor such as Oracle, support and good service are my most important criteria.

      It worked out very well for our environment.

      How was the initial setup?

      Initial setup was pretty complex, but we had help from the vendor, so that helped.

      What other advice do I have?

      Really work with the vendor.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521739
      Senior IT Manager, HR Legal Payroll and GRC at a tech company with 5,001-10,000 employees
      Vendor
      The ETL component extracts data from different source systems. It should be easier for users to access other data.

      What is most valuable?

      I believe the most valuable feature is the ETL, the component to extract the data from the source system.

      How has it helped my organization?

      It allows us to bring data from key systems together and provide useful information in metric form to our leaders.

      What needs improvement?

      I’d like to see an easier way to go ahead and allow users to access other data, maybe to query it and so forth; maybe from a user, UI perspective. I've noticed, as I’ve mentioned, other tools that are out there. It's very much about the user experience, and I don't know if the current look and feel is lending towards that.

      What do I think about the stability of the solution?

      It works well. I think it was more of the implementation that we faced. Once we got the kinks worked out of it, it seems to work pretty well. The load seems to be completely maintainable.

      What do I think about the scalability of the solution?

      I think it's scalable. It just might not seem that it's as easy. We do have other products now that are coming into the market that are a lot easier for us to go ahead and use a mixed set of data.

      How are customer service and technical support?

      We haven't been using the support as much. We have contractors and consultants that we're working with already that provide us that help as an alternative service.

      Which solution did I use previously and why did I switch?

      We did have BusinessObjects. We had it for many years, and it's very old. I don't think that it was scalable. It didn't have the performance that we were looking at and the capability of pulling in outside mixed data.

      How was the initial setup?

      I was not involved in the initial setup, but I did hear about it from the other team members. As I’ve mentioned, we had an implementation partner involved with this, and it didn't work out as well. I think that they tried to give us a tool out-of-the-box, and then we definitely needed customizations to work with our data.

      Which other solutions did I evaluate?

      At the time that we made the decision to go with this product, there weren’t that many other players in this area. Over the past three years or so, there's been a surge of new players in the market. We've probably had OBIEE for about five years now. At the time, it was pretty new. There weren't a whole lot of options and OBIEE was probably the best tool around.

      When I’m looking for a vendor such as Oracle, the most important criteria I consider are the partnership and the support. We've been an Oracle shop for a long time and I know that there are certain relationships that I've had with the account team. That's important. I think that, again, really working together and providing us information that will help us make the decisions towards new solutions, whether with Oracle or with Dell. Then, definitely, if we need help with escalations and so forth we can turn to them.

      What other advice do I have?

      I think that you really need to understand your data analytics strategy to understand which functions and features that you're looking for. The business itself needs to be ready to take this on because it's definitely not an IT solution. The premise around a lot of the analytics solutions is really to empower the business now to take the ball and run with it, create their own reports, create their own dashboards. You need to make sure that the business is able to go ahead and have the skill sets to start taking up that responsibility, or at least to come up with a roadmap of how they're going to get there.

      It does what it's supposed to and it will work, but it definitely can be better.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521994
      Sr. Analyst - Business Applications at a computer software company with 1,001-5,000 employees
      Vendor
      We can import data from Excel files, CSV files, along with our ERP systems.

      Valuable Features

      The most valuable feature is that we don't have to do anything. They give the code by themselves. We just have to do minor customizations. Its usability is really good. When we implement the tool, we can implement it in a short span of time and start doing enhancements on the basis. It's really good; a good tool.

      They offer multiple database support. We can import data from Excel files, CSV files, along with our ERP systems. I just think that’s a cool thing.

      Room for Improvement

      The only thing is: Upgrades are critical. They are migrating their business intelligence systems. They have introduced cloud-based analytical solutions. I like where it is going, but with what we have been using, we are facing difficulties in upgrading and so on.

      Use of Solution

      In my company, they have been using it for seven or eight years.

      I've been working on OBIEE since the beginning of my career, around eight or nine years.

      Stability Issues

      This is definitely a stable solution.

      One feedback would be that their upgrade is not as easy as other cloud solutions. You have to install the software again and migrate the repositories. That's kind of bad; that's a negative.

      Nonetheless, it could serve as a business solution for the whole organization, multiple business teams, and so on.

      Scalability Issues

      The solution is definitely scalable. I have seen it grow with my company. Once the tool is implemented, multiple teams want to exploit the tool, derive different business cases out of it and build different dashboards out of it. They give a base system, on which we can do ad-hoc reporting. Dashboard development is also extensive with OBIEE.

      Customer Service and Technical Support

      Technical support is quick actually. I've been communicating with those guys regarding multiple issues. The support is good. They look into our issue and give the best possible solution to us. So far, it has worked out good. They're definitely knowledgeable. They are knowledgeable about the issues. They figure it out and give out multiple possible ways to approach the problem and find a solution.

      Other Advice

      This is definitely a good tool. I recommend it. Moreover, if someone was thinking about implementing this solution and they came to me, I would have a quick chat telling them the pros and cons we faced during the implementation. I would give them ideas about how useful it was for our business.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user31188
      Director, Application Development & Business Intelligence at BE Aerospace
      Real User
      We use it as an enterprise BI tool. Main benefit: all of the reports are in one place.

      What is most valuable?

      It's a generic BI tool and all of the BI features are good.

      How has it helped my organization?

      We use it as an enterprise BI tool. All of the reports are in one place; that's the main benefit.

      What needs improvement?

      In the next release, I would like to them to add or include data visualization and mobile, which right now is a separate product. If it were up to me, I would merge them together.

      It has some shortcomings, but overall it's a good, stable product.

      For how long have I used the solution?

      We've been using it for 6-7 years.

      What do I think about the stability of the solution?

      It is quite stable. We've never had any issues with it; overall, it is very good.

      What do I think about the scalability of the solution?

      It is scalable. We have lots of users using it and we can easily expand it.

      How are customer service and technical support?

      The quality of Oracle tech support depends: if you get a good person, it's very good; otherwise, it's very bad. It's one extreme or the other.

      Which solution did I use previously and why did I switch?

      We've been using it for a long time, so it's not like we recently went to it; it's been a long time.

      How was the initial setup?

      I did not set it up my myself; my guys did it. It was somewhere in between straightforward and complex; it was not that complex, but it was not straightforward either. We had to get an expert Oracle consultant to help us with it, but that went well.

      Which other solutions did I evaluate?

      We selected this because we got a good deal on OBI, Hyperion and other products as a package; that was one of the reasons we picked this. Of course, features-wise it checked out equally with other tools that we evaluated. Eventually, cost plays into it.

      The features that we were looking for were data visualization; slice and dicing of data; analytics, if you will; mobility; ease of use; scalability, of course; and also, response time.

      What other advice do I have?

      You can go with OBI if you are an Oracle shop. It's better than SQL Server products. There are other products that are better than OBI, also, but it's one of the top five products.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521751
      Sr Software Engineer BI at IGT
      Consultant
      The reporting is valuable, and you can visualize data in a user-friendly way. There are bugs in the web services.

      What is most valuable?

      The reporting is the most valuable feature. Also, the look and feel of the reports is really good. You can visualize the data in a user-friendly way. That's the main value.

      How has it helped my organization?

      How it benefits the organization is that we use it for a wide variety of things; we use it for billing and we use it for finance. We use it for so many of the regular basic daily use cases. We send data to our customers based on that. They review what we send and make decisions based on that. We do our billing with it, so that's the main aspect.

      What needs improvement?

      The web services are pretty weak. There are so many bugs in it and it doesn’t support that many features. That's weird. I think other kinds of solutions are meeting the market. If they improve it, then it would be really good. They could move into new companies in new markets.

      Other than that, lots of open-source tools are coming up, which are competing. The licensing part is an issue. Open-source products are free. This tools is mostly used for non-revenue-generating functions, so its reports do not generate any revenue. People are always asking why they should pay a license fee. Why use a licensed tool when it does not make any money.

      What do I think about the stability of the solution?

      It's a very stable product.

      What do I think about the scalability of the solution?

      I think you can have 16 nodes. It's pretty scalable. I have not seen any scalability issues, so far.

      How are customer service and technical support?

      I have used technical support in the past. They are okay. They're not that helpful at times, but the documentation is really good. They have documents to which we can refer. That's where they're pretty useful.

      Which solution did I use previously and why did I switch?

      We used to use another solution. In this company, I think they were using Cognos. It was pretty expensive and performance was not that great. We moved to this solution. Performance is okay here. It's not really that great but it's stable; it’s a stable product.

      How was the initial setup?

      I was involved in the setup and I was involved with migration for various versions. I worked with an earlier version of this product, which was called Siebel Analytics. Then Oracle acquired Siebel and they named it as Oracle BI. I've done various large upgrades for three or four companies.

      Which other solutions did I evaluate?

      With Oracle, with the BI specifically, there are so many outside tools. There’s MicroStrategy and Tableau. The basic difference between Tableau and Oracle BI is the volume of the data BI can hold; Tableau can't hold as much data. That's the major difference. Also, the stability of the product is really good.

      What other advice do I have?

      Determine the use cases. First write down the use cases and then look for the product that satisfies all these use cases. That would be my advice.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user521742
      Senior Manager at a tech vendor with 10,001+ employees
      Vendor
      Data mash-up provides the ability to look at different data, join them on the fly and look at the key indicators.

      Valuable Features

      The most valuable features are what you can do with it. It's the insight of the data that really gives the management the capability of looking beyond what they probably currently have within the transaction system.

      Now with 12c, there’s also data mash-up, which gives them the capability to look at different data, join them on the fly and look at the key indicators, which can probably give them insight into the business.

      Room for Improvement

      Performance is a key point, but it's always a give and take with performance: What do you really want to achieve versus what you can really get, and what does that cost? That's the key, I think, from a performance perspective.

      Use of Solution

      I have been using it for 10 years.

      Stability Issues

      It is a stable solution. We have been using it since it was Siebel; since before Oracle acquired Siebel. It has been almost 15-16 years. It's pretty old. Now, with the new release, they're adding on more and more capabilities.

      Scalability Issues

      It's pretty scalable. You can scale it differently; you can scale it horizontally or vertically. With the new upgrades, it's pretty amazing the things that you can do with it.

      Customer Service and Technical Support

      Technical support are very knowledgeable because this product has matured a lot from where it was initially.

      Initial Setup

      With every release, the setup is getting easier and easier. When we started out, it was more complex; now it's getting more and more easy.

      Other Advice

      Based on what I have seen, based on different implementations, it's one of the tools that is pretty reliable in the market, that is pretty stable. As long as it meets your requirements, you should be fine. I don't see any issues with it.

      When I’m deciding to work with a vendor like Oracle, I think about how much they are willing to collaborate and make their product succeed. It's more about partnership; it's more about reliability, but it's also about dependency. You often get stuck with products you're implementing and the solution might not be available onboard, so you have to go and reach out and get the solution.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user510615
      Business Intelligence Consultant at a tech company with 1,001-5,000 employees
      Vendor
      We use the OBIEE Repository to join multiple physical sources and combine their data into a single business model.

      Valuable Features

      • Ad hoc analysis
      • Dashboarding
      • Dimensional modeling (Administration tool)
      • Security and permissions

      For me as a consultant, these are the most valuable features of the product. By using the Analytics feature, users (and consultants) are able to build both simple and complex reports / graphs. The user is able to add complex calculations and to create almost any column he desires.

      The Administration tool is the workbench for the implementation consultant; this is where the data warehouse is called, and facts and dimensions are defined and joined. Here we transform data into a business model and make it accessible to the end user. It is possible to join multiple physical sources and combine their data into a single business model. So, if sales are recorded in a sales application and inventory is recorded in a different system, it can be combined right here.

      Security and permissions are important when, within a company, specific roles are defined that are (not) allowed to certain areas of data. OBIEEprovides roles and groups and data shielding by role or even user-level to cope with almost any business requirement at this point.

      Room for Improvement

      Users find it difficult to understand which combinations of facts and dimensions are ‘allowed’ in a single report. The application does not provide feedback up front, but gives an error afterwards.

      The user interface provides subject areas where the user can choose columns for a report. A column can be either a fact (measure) or a dimension (like company, or date).

      It is not uncommon to have two measures that cannot be compared by the same dimension. The report will show a blank column, or give an error message saying something like ‘incomparable measures at this level’.

      Most of the times, this is a design flaw in the underlying dimensional model, but this does not have to be the case. If a user could see the unavailable columns based on their selection - by greying out options that are not available - this would greatly help the user understand the underlying data model and prevent frustration.

      Use of Solution

      I have used it for five years.

      Stability Issues

      I have not encountered any stability issues.

      Scalability Issues

      I have not encountered any scalability issues.

      Customer Service and Technical Support

      Technical support is excellent; there are many companies specialized in delivering technical support for OBIEE.

      Initial Setup

      For the end user, the product runs inside the web browser; technical setup requires a specialist.

      Pricing, Setup Cost and Licensing

      Contact a reseller (such as Ordina) to negotiate the best price. Oracle list prices are always negotiable.

      Other Advice

      Seriously consider a cloud implementation. Cut back on implementation and maintenance / upgrade costs and very little time-to-market.

      Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an Oracle partner.
      it_user510576
      Oracle BIEE Consultant at a tech consulting company with 1,001-5,000 employees
      Consultant
      With caching, we can simply schedule a report to run before users get to work. A lot of users want customized user interfaces.

      What is most valuable?

      Caching is a valuable feature. We can simply schedule the report to run before the users get to work. This reduces the time it takes for the users to load data-heavy dashboards.

      I only realized this after using Tableau, but I really appreciate the re-usability of reports in OBIEE. I liked this because I don’t need to re-do reports that have to be in different dashboards and it makes my folder structure organized.

      Another feature I love are the functions readily available in the RPD. This makes life so much easier when computing for example, year ago, month ago, rolling months, percent growth, etc.

      Variables also give us a little flexibility with the formulas, titles and column names.

      How has it helped my organization?

      The company I was assigned to is a utilities company, so they heavily rely on daily reports to monitor the situation. Customer feedback is very crucial to them. Working both as their business analyst and developer, I get to communicate with the people responsible for reporting to top management. Based on their feedback, some are able to see if pending items have been delivered and if not, they can easily identify which group to go to. This assures that their customers are satisfied with the service.

      Some have also said that with the reports readily available via OBIEE, they can immediately download and present them to their bosses. No more use of spreadsheets to compute for the KPIs.

      What needs improvement?

      We had a lot of users before that wanted customized user interfaces. This was one of the hardest things to customize in OBIEE. You had to have knowledge in other areas to provide user requirements.

      With the popularity of self-service systems, our power users wanted more ad-hoc reports. We couldn’t provide this because that meant giving them administrator access, which was against the security guidelines of the company.

      One requirement we also had was the ability for users to change passwords. Again, this meant that we had to give the users administrator access, which was against company protocol.

      For how long have I used the solution?

      I have used it since 2010, almost six years.

      What do I think about the stability of the solution?

      I am not sure if this is relevant, but there was one time when we configured the SSL for OBIEE 11.1.1.7 and we were unable to create new users. We did this to two servers, but the issue only happened to one server. The Oracle Support consultant we talked to wasn’t able to resolve this. I’ve since left the organization and am not sure if it has been resolved.

      What do I think about the scalability of the solution?

      There were no scalability initiatives that I was a part of, just upgrades to new machines, which are simple new installations.

      How are customer service and technical support?

      I rate technical support 5/10. I am not sure about others, but the technical support I had from Oracle Support was often delayed or they couldn’t solve the problem.

      Which solution did I use previously and why did I switch?

      I did not previously use a different solution, but I did dabble with Tableau after I started using OBIEE.

      How was the initial setup?

      Initial setup was straightforward. By the way, I’ve only worked with Windows installations.

      Which other solutions did I evaluate?

      The organization was already using this product when I got there, so we just maintained it.

      What other advice do I have?

      Google is your best friend! Some documentations do not contain everything, so it is good to be patient when looking for solutions, even outside Oracle Support.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Senior Professional Services Consultant Manager at a tech services company with 51-200 employees
      Consultant
      Our client required the ability to produce the same reports that they currently produce in Excel but distributed via a dashboard/mobile front-end.

      What is most valuable?

      The client required the ability to produce the same reports that they currently produce in Excel (replicating as close as possible to the format as the users were used to this), but distributed via a dashboard/mobile front-end rather than relying on emailing Excel files.

      For them, the most important features were the ability to build complex and highly formatted analytic reports, to publish them on dashboards, to build mobile apps to allow access whilst out and about, but still be able to email reports out for those users who still wanted them that way. Including the report in the body of the email to avoid having to open attachments was also desired.

      The ability to directly access data in their warehouse rather than downloading into an Excel file was also an important consideration. This is a small company, but growing fast and the amount of data was becoming unwieldy in Excel and would just get worse.

      How has it helped my organization?

      These reports are used all day by the company’s sales representatives as they travel between regional outlets, customers and suppliers. Having access to this data quickly via a tablet/mobile phone meant spending less time at a desk and could ensure that they have up-to-date information during their meetings. It has therefore greatly increased the time the sales reps can spend out on the road and positively impacted on the deals they are making. Their managers can also monitor during the day what the sales reps are up to and provide better guidance.

      What needs improvement?

      The IT developers for this client have struggled in two areas, setting up the repository and fine tuning the report formatting.

      The repository in OBIEE provides a huge capability for bringing in table structures from a database, linking them together, mapping hierarchies, adding custom calculations and so on. However, to do much of the complex mapping they needed is very difficult without considerable experience. There is very little within the repository administration tool to guide you on how to achieve complex tasks and the documentation is quite brief. Improvements in this area would certainly help.

      For the reports, the requirement was to replicate highly formatted reports in Excel and despite the cell-level formatting in Excel that obviously cannot be replicated within a reporting tool, we’ve gotten extremely close. However, as with the repository, experience has been key – the analytic report-building screen provides a wide range of functionality, but without someone with experience on hand to provide ‘tricks of the trade’, they would have struggled. Simplifying the interface to provide easier access to all of the functions would help greatly here.

      For how long have I used the solution?

      For this client, it was their first foray into professional business intelligence reporting products. Until now, they’ve merely been using Excel for all of their reporting needs.

      What do I think about the stability of the solution?

      There were some issues in the first few weeks with the services crashing with little or no meaningful messages in the log files, but these seemed to clear up and no issues have been encountered since. They have been put down to the developers being a little over enthusiastic with what they were trying as they were learning the product. Now they know what they are doing, all is ok.

      What do I think about the scalability of the solution?

      This has not been an issue so far for this client, they are still in the early days of building their BI estate.

      How are customer service and technical support?

      No technical support has been requested so far from the vendor.

      Which solution did I use previously and why did I switch?

      Excel was the original solution. As the company was young and the quantity of data still relatively small, Excel was the obvious, easy and cheap choice. The growth of the company has now reached the point where the use of Excel is becoming problematic – the quantity of data needed to be downloaded, the size of the Excel file, maintenance of the VBA/Macro code in the sheets and access to the files by users out on the road were all issues that needed to be addressed.

      How was the initial setup?

      The initial installation and configuration was relatively straightforward. Installing the software is a little complex for someone doing it for the first time; there are quite a few steps, but it was just a case of slowly working through them.

      The big boon for this client was that they already had a data warehouse containing the data required for reporting; it was currently being assembled by an overnight process and then manually downloaded into Excel. OBIEE was able to directly connect to this warehouse and access the table/view objects within. The client was quickly able to start producing some of the simpler reports.

      What's my experience with pricing, setup cost, and licensing?

      For this client, the licensing requirements where initially quite simple; they knew how many users they intended to provide the reports to, so they only purchased the licenses for them. The long-term intention is to incorporate more reports and, hence, service more users within the company, but they know they can extend the licenses as and when required. In this scenario the advice is quite simple – start small and grow as you need to; there is no point buying enterprise-wide licenses until you need to.

      Which other solutions did I evaluate?

      The client was already an Oracle database user, so Oracle’s Business Intelligence product was the obvious first port of call when looking for a better reporting solution. I do not know how seriously they looked at other products.

      What other advice do I have?

      For a company just starting out in the world of BI reporting, this product, along with most other BI reporting products, is an expensive tool to buy, if you just want to play around and see what BI can do. It contains so many features, you can easily get caught up trying them all out and never actually deliver anything meaningful.

      To get the most out of the product, you need to know what it is you are trying to achieve – what reports you want to produce, where the data comes from, how you want to provide those reports to the users. You can then quickly start to deliver benefit from the product just using the features you actually need. Later on, you can start looking at additional features to see what else it can do for you.

      The product has a huge range of features as well as script/API interfaces to plug in others. However, many of the features are a little too complex to simply use ‘out of the box’. It is a product that Oracle are constantly developing and each release is better than the last, but each release also adds more features that make it even more complex. It is a comprehensive reporting solution, not a simple reporting solution!

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Consultant at Infosys Ltd.
      Vendor
      The capability to implement business and data manipulation logic in the RPD provides a powerful interface for developers to work on. It should be easier to build reports.

      What is most valuable?

      The capability to implement business and data manipulation logic in the RPD provides a very powerful interface for the developers to work on.

      How has it helped my organization?

      We've had a situation where we had data residing in different databases and we wanted to have a robust reporting solution for one of our verticals. OBIEE helped us in achieving that and we were able to build a solution around it which is now widely used throughout the organization.

      What needs improvement?

      The ease of building reports can be improved in the product. In an era where strong visualization tools like Tableau and QlikView are becoming popular, it is very important that Oracle looks into this aspect.

      For how long have I used the solution?

      I've been using OBIEE for over four years now. During this time, I've seen the evolution of the product from 10g to 11g.

      How are customer service and technical support?

      Customer Service:

      I would rate the level of customer service to be very high. The support was extensive and timely. I would rate it 8 out of 10.

      Technical Support:

      We were able to get answers to our technical queries fairly quickly. I would rate the level of technical support at 8 out of 10.

      Which solution did I use previously and why did I switch?

      The earlier scenario of data reporting was mainly based out of Excel, which was neither robust nor stable. There was no security setup and since everyone had his/her own copy of the Excel sheet, there was no single source of truth.

      These issues prompted us to move towards OBIEE as a solution.

      How was the initial setup?

      The initial setup and configuration of the product was complex as it involved a lot of steps. We also encountered a few errors during installation, but with the help of technical support, we were able to resolve those.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user486600
      BI Team Leader & Technology Consultant at a tech services company with 501-1,000 employees
      Consultant
      The ability for users to generate analytics without developer involvement is valuable.

      Valuable Features

      The ability for users to generate analytics without developer involvement is valuable. The best feature of the Virtual C, of course, is data visualization.

      Improvements to My Organization

      The self-service BI and the dashboards for high-level management have brought improvements. We develop and produce insights with these dashboards, and make management take actions according to the knowledge we find there. The dashboards are also the power users, so the analytics build themselves. They create reports about the subject area that is relevant to them.

      Room for Improvement

      They could improve the connection with the ASCP base. The integration is not so good. There are a lot of bugs, hangs and freezes. If the ASCP base goes down or hangs, the OBIEE server is down, and we have to restart the VI server for the whole company.

      Use of Solution

      I have used the product for 5 years.

      Stability Issues

      Other than the integration with the ASCP base, there are some issues with exporting big Excel files. Oracle support says we should expect this though, because there is a limitation on the size of export files. Everything else is quite stable.

      Customer Service and Technical Support

      Response times are good and some of the support staff is good, but not everyone. They ask for a lot of logs that are not related to the issue and it takes time for them to understand the problem. In some cases, we beg to do a WebEx just to show them the problem so they can figure it out and proceed.

      Initial Setup

      It is not that simple and requires a lot of configuration. The 12c version is supposed to be much easier.

      Other Advice

      It’s a very good application, but it’s not straightforward in the traditional BI. Take Oracle’s advice in best practices and how to implement it. I would rate it an 8 out of 10.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user486588
      Senior Analyst at a energy/utilities company with 1,001-5,000 employees
      Vendor
      The way we are able to send data out to users and the ability for them to do acquiring themselves are valuable features.

      Valuable Features

      The way we are able to send data out to users and the ability for them to do acquiring themselves are valuable features.

      Room for Improvement

      I'd like to see easier paths for upgrades. We also have some technical difficulties that we are trying to work around.

      Use of Solution

      I’ve used the solution for two-and-a-half years.

      Stability Issues

      It has been consistently stable for us, and we have not had any downtime. We haven’t pushed it that much.

      Scalability Issues

      We haven’t scaled the product yet. Our size has grown, but we did not have to scale the servers. Since we are managed on the cloud, though, scalability would be pretty straightforward. Oracle manages the product on the back end.

      Customer Service and Technical Support

      They are knowledgeable. Reaction times can take a while, but once you find the right people, they can solve any issue.

      Initial Setup

      Initial setup was relatively average in terms of difficulty. We had an Oracle consultant come in and help us. It ended up being pretty quick, and the consultant was good. We had it stood up in six months.

      Other Advice

      Make sure the product meets your needs and that your enterprise is able to use it for a long period of time. You should also look at the evaluation and the support. I would rate OBIEE an 8 or a 9 out of 10, since most other products are not as user friendly. From a user perspective it’s good, but from a maintenance perspective it needs a little work.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user486576
      Programmer at a logistics company with 501-1,000 employees
      Vendor
      The smart view reports have been valuable to our business.

      What is most valuable?

      We have been using Essbase. We run a lot of smart view reports, which have been valuable to our business.

      What needs improvement?

      There should be additional features like planning and budgeting. It is pretty complex without having to run any additional ad hoc reports, so having built in reports like that would be nice.

      For how long have I used the solution?

      We have been using the product for more than a year.

      What do I think about the stability of the solution?

      We have some stability issues. We periodically refresh the data from the Oracle EBS to OBIEE. Sometimes you can’t see the data and we have to run ad hoc reports to push us through that confusion.

      What do I think about the scalability of the solution?

      It is going to meet our needs for the future. We are planning to implement EPM as well.

      How are customer service and technical support?

      They are good. We go to Oracle support when we have critical issues, otherwise we go to the community.

      Which solution did I use previously and why did I switch?

      Initially, we were using all Oracle products and a program called GL1. GL1 is an external plug-in that we used with Excel to run reports with the database. It was not robust like the work we have with OBIEE, which led us to transition.

      How was the initial setup?

      The initial setup was straightforward. We had an issue with the servers, but other than that it was smooth.

      What other advice do I have?

      Go with OBIEE with smart view. If you are in planning and budgeting, also get EPM. I would rate it a nine out of ten.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user486516
      Director Of New Media with 1,001-5,000 employees
      Vendor
      We use it for reporting and find the analysis to be valuable.

      Valuable Features

      We do all of our reporting out of OBIEE, and the analysis is valuable. Moving clients over has been a big step for us. Coming into web, we segregated our web interface data entry as opposed to just reporting to OBIEE Analysis. We also have publishers on great front-end tools for the presentation side of it.

      Room for Improvement

      They can always improve on the user interface, and the publisher could get some new features.

      Use of Solution

      We have used it for four years now.

      Stability Issues

      It has consistently been stable.

      Scalability Issues

      We foresee it meeting our needs for the future. Financials and advancement to our team was big. It has been able to handle everything so far.

      Customer Service and Technical Support

      Tech support is knowledgeable. We use the community, which is helpful.

      Other Advice

      It’s a nice stable tool. All the dashboards, iPad support and other features have been great for us, and we totally rely on it. I would rate it an eight out of ten.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user486498
      Solutions Architect Hyperion at a retailer with 1,001-5,000 employees
      Vendor
      Purchased for its dashboard reporting and for getting mining data out.

      Valuable Features

      We got OBIEE for its dashboard reporting and for getting mining data out. OBIEE was a good fit with the Hyperion products we already had. We love it.

      Room for Improvement

      Dashboard reporting could be more dynamic and easier to drill down into.

      Use of Solution

      We have used it for about three years.

      Stability Issues

      It has been pretty stable.

      Scalability Issues

      It has been scalable.

      Customer Service and Technical Support

      We use partners for Oracle, so when we ask for support, we are forwarded to the partner that works with the solution in question. They are really good. If there is an issue where I can just drill down or look into the online forums, I do that as well.

      Other Advice

      OBIEE is amazing in its integration with Hyperion and dashboard…

      Valuable Features

      We got OBIEE for its dashboard reporting and for getting mining data out. OBIEE was a good fit with the Hyperion products we already had. We love it.

      Room for Improvement

      Dashboard reporting could be more dynamic and easier to drill down into.

      Use of Solution

      We have used it for about three years.

      Stability Issues

      It has been pretty stable.

      Scalability Issues

      It has been scalable.

      Customer Service and Technical Support

      We use partners for Oracle, so when we ask for support, we are forwarded to the partner that works with the solution in question. They are really good. If there is an issue where I can just drill down or look into the online forums, I do that as well.

      Other Advice

      OBIEE is amazing in its integration with Hyperion and dashboard reporting. I would give it a nine out of ten, because there are still changes happening to the platform.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Infrastructure Manager at a tech services company with 51-200 employees
      Consultant
      I like the self service analytics feature. Users don't need to ask for new views from IT.

      Valuable Features:

      Self service analytics is an amazing feature with OBIEE. Users are empowered to get at the information they need without the need to ask for new views from IT. Through the development of the application, the data is arranged using business terms that those users can understand. 

      Improvements to My Organization:

      We have used OBIEE at several clients and the feedback has been fantastic on the dashboards, scorecards, and reporting that we have created. Clients love that OBIEE is a central location to view data from multiple sources in terms that make sense to the business user.

      Room for Improvement:

      There is some room for improvement on the development side, older versions use a 32-bit administration studio. Some of the controls in this older studio are a little clunky and it can be easy to get lost as a new developer in the various wizards and windows.

      Use of Solution:

      4 years

      Deployment Issues:

      Clustering and Single-Sign on can be difficult.

      Initial Setup:

      The initial setup of OBIEE depends on the data sources and their complexity. There is a great community with tons of blogs and the OTN Forums where professionals are willing to share and help out with any setup questions.

      Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I am a consultant with an Oracle Platinum partner.
      it_user27945
      Manager, Database and Security at a consumer goods company with 1,001-5,000 employees
      Vendor
      People like to see the bar charts versus the numbers and they like to see a trend. It's easy for them to read and to use.

      Valuable Features:

      The most valuable feature for us is that it gives us the ability to provide our business users with daily real-time reporting on sales and inventory. This is obviously important for them to keep their finger on the pulse of what's being sold and how much of it.

      Improvements to My Organization:

      Having up-to-date, current data for the executives and the managers that make decisions allows them to make more accurate decisions and helps us leverage our business. It's an advantage. It allows our management teams to make the right decisions with the right data. It provides our reporting visually. Some people like to see the bar charts versus the numbers and they like to see a trend. It's easy for them to read and to use.

      Room for Improvement:

      It seems to be a little bit complex for an everyday user to grasp and get ahold of if they want to build their own reports. I think it takes a little bit more training for the users to get on board. It's not as intuitive as I think they would expect it to be. A lot of users like spreadsheets. I think if you give them a fancy tool, it will give them a little bit to adapt to that.

      Deployment Issues:

      We've had no issues with deployment.

      Stability Issues:

      It's been pretty stable. We've had no issues with stability.

      Scalability Issues:

      Operationally, it's been great. It doesn't need a lot of hand-holding. We run into a space issue every now and then. ETL to get the data into the data warehouse where it's reporting off of works great, but that's just a normal part of growth, I think. I don't know that I'd even call it an issue.

      Initial Setup:

      OBIEE was installed with our partner. We're a hosted environment so we have an important staff there, including DBA's and staff like that, that will do our installing. I don't think we ran into any issues with getting it configured and up and running. Again, it seems to be fairly stable and we've got a pretty good DI staff that can work with it. It's probably in between straightforward and complex.

      Other Advice:

      Look at where you're going for your reporting. Are you getting your reports today? Are they going to grow? Are you going to add into it? What are you looking to achieve with reporting? Those are questions that I would ask, so think about them before choosing a solution.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Manager of Oracle Technology/DevOpsManager at a retailer with 1,001-5,000 employees
      Vendor
      The most valuable features of OBIEE for me are the graphs and reporting that it provides. I would like to see end users have the option to customize more themselves.

      Valuable Features:

      The most valuable features of OBIEE for me are definitely the graphs and reporting that it provides. The data it displays look really great and they're easily customized.

      Improvements to My Organization:

      Sales people have a different kind of mindset and they want to see different varieties of reports. If somebody wants to see data by store, or by store in a particular ad, and their district managers want to see something with the region specifically, OBIEE can provide them that detailed data.  Also, through BI Answers, we can get data that's time-specific, holiday-specific, weekday-specific, or weekend-specific. We can easily configure and manage pretty much any metric we want across our retail business.

      Room for Improvement:

      Some of the main disadvantages of Oracle would be they don't give the whole privilege for the end user to customize the way they want. Some things can only be done by an admin or a business analyst, and then really only someone familiar with OBIEE would be able to do it. But unlike other product, like Domo or Tableau, irrespective of the database, you can write run-time reports by an end user. The interface is going to take care of it and, depending on the variables that they change, they would get the data. Data remains the same, but you are giving more to the end user to handle.

      Deployment Issues:

      We have no issues with deployment.

      Stability Issues:

      We've had some stability pain points with OBIEE. Operationally it's fine, but cloning causes big stability problems.

      Scalability Issues:

      It has a Repository Creation Utility that has its own schema. It's on a production database so when you clone them, they're going to come with the same schemas where you won't be able to run those well for the test database. You'll need to export or import so that before the clone you drop and recreate the whole BI suite.

      Initial Setup:

      Setting it up or even upgrading it is definitely not for someone within the first year of their career. You really need to to be experienced and to know a lot of things, such as integration, how it behaves, its parts, and a million other things before you start to get the hang of it.

      Implementation Team:

      We implemented it ourselves with our in-house team.

      Other Solutions Considered:

      I did a demo with Domo, but those guys were right behind me for more than a year. We didn't have any plans with Tableau, but it may be a solution that we could eventually migrate to.

      Other Advice:

      I wouldn't recommend it as there are many other product out there, as long as your database is covered with RDBMS or other warehousing database. If you're freshly implementing, there is no reason in going with a 90's-style solution in 2016.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user417126
      Sr Director Enterprise Business Systems at a educational organization with 1,001-5,000 employees
      Vendor
      Interacting with other non-Oracle applications and sources is a little difficult right now.

      Improvements to My Organization

      We use it as our primary system for passing information and data through Oracle E-Business Suite, and for pulling in data from other platforms. In this way, it's our information and data hub.

      Room for Improvement

      Interacting with other non-Oracle applications and sources is a little difficult right now. It needs to be easier, such as interactions with cloud resources.

      Use of Solution

      I've used it probably for up to 10 years now.

      Deployment Issues

      We've had no issues with deployment other than the interactions between it and non-Oracle apps.

      Stability Issues

      We run an older version right now, so we haven't made any changes to it. It's stable in its current state, and we haven't had any issues with instability.

      Scalability Issues

      There have been times where we probably could use an initial processing power, but we're constrained around the licensing that we're in.

      Customer Service and Technical Support

      We just dropped our maintenance with Oracle last year and have gone to a third-party service provider. It was less than half of the cost, and we didn't see the value of the money that we were spending at the time with Oracle.

      Initial Setup

      The initial setup is fairly straightforward, but I wasn't around when the implementation was done.

      Pricing, Setup Cost and Licensing

      The re-licensing is a large cost proposition so we may be looking at alternatives, I think, in the next couple of years.

      Other Advice

      We are using it just because we have other tools we've retired. I'm not really excited about it nor am I ready to kick it to the curb.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user436194
      Business Analyst at a tech company with 1,001-5,000 employees
      Vendor
      It is a stable product. We are in the process of upgrading to 12c.

      What is most valuable?

      Basically reporting, and we have a couple of modules which we bought. OBIEE, which is used financial procurement and reporting purposes.

      What needs improvement?

      I think in the older version, 11g versus 12c, Oracle has thought through so many things. I think the installation is a lot simpler. I think they have improved a lot. If you asked about the older one, maybe I would have given you many reasons, but not with the new one.

      For how long have I used the solution?

      It's close to four years now, or even more, maybe close to five years.

      What do I think about the stability of the solution?

      It is a stable product and I think we are on the latest and greatest. We are in the process of upgrading to 12c, and any product you take, it will have some issues, so it's not something we run into a lot of issues with.

      What do I think about the scalability of the solution?

      I think the amount of reporting, the amount of users that we have, I think we are pretty solid and how we scaled it I think the end user is very happy.

      How are customer service and technical support?

      When you open up SR Oracle has a list of things which they ask for. Being an end customer, when we open an SR, we give as much as information as we want and again the support person comes into the picture, and without reading what we have put through, they just has the same questions over and over. What version, what product, all that kind of things, which is not at all fair.

      Which solution did I use previously and why did I switch?

      We used to have Interactive Reporting which is an Oracle product. Hyperion Interactive Reporting.

      What other advice do I have?

      I would say if you want to make your financial reporting simpler and easier, and you can put it towards the end user, and the way you can control the things, and show the graphical use, or ease of use, and functionality, it's very simple for the financial user or end users. I think it's very good product.

      Maybe not all products are up to the speed or like any product you take, there is space to improve. I think for our company, the way we use it, we are very happy with it and the end customer is very happy with it.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user436188
      Sr. Technology Engineer at a renewables & environment company with 1,001-5,000 employees
      Vendor
      The most valuable feature is the data, both in the way it's presented visually with graphs and just the accessibility to that data.

      Valuable Features

      Obviously the most valuable feature is the data, both in the way it's presented visually with graphs and just the accessibility to that data.

      Improvements to My Organization

      It empowers users to perform ad hoc analyses themselves rather than having to go to IT or somewhere else. That makes it much more efficient for our users to do their jobs because they have access to data analysis in front of them instead of having to find that information elsewhere.

      Room for Improvement

      It would be beneficial to allow the user to further personalize their own page a little bit more instead of just being presented with data. I think the user interface still needs more fine-tuning. It needs to be easier to create user reports. People who first use it don't know where to get what they need as there are so many tabs and so many things you can do. It would be nice for it to be made more intuitive.

      Deployment Issues

      We've had no issues deploying it.

      Stability Issues

      I would say it's pretty stable. We've had no issues with instability.

      Scalability Issues

      It has scaled well for our needs.

      Customer Service and Technical Support

      We've opened tickets and the IT side handles that. I'm more on the functional side. We send the request to IT and they open up the tickets, but the turnaround time is a little long.

      Initial Setup

      I wasn't involved in the initial setup, thought I haven't heard that it was particularly difficult or complex.

      Implementation Team

      We implemented it with our in-house team.

      Other Solutions Considered

      We didn't evaluate other options because we did a pilot program ten years ago and we already had the licenses and infrastructure in place for it.

      Other Advice

      It's a valuable tool and it really benefits our work. The main thing is to let your users know how valuable it is so it's worth their effort to learn how to use the tool.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user436167
      Consultant at a aerospace/defense firm with 1,001-5,000 employees
      Vendor
      It takes a lot of work upfront on our side, but once that's done, it's a matter of clicking here, there, and we've pretty much got a solution for the customer.

      Valuable Features:

      The most valuable feature of OBIEE, for me, is the speed with which we can get a solution to the customer. It takes a lot of work upfront on our side, but once that's done, it's a matter of clicking here, there, and we've pretty much got a solution for them.

      Improvements to My Organization:

      Users can create their own ad hoc analyses and reports, so that's definitely a big plus. Also, another way its improved our functioning is the speed that it gives us to provide solutions to the customer. That's important to our company so that we can meet contract requirements, particularly ones that are time sensitive.

      Room for Improvement:

      When we went from version 10 to 11, Oracle changed some of the functionality for us, and ultimately for those few customers that use it. For example, with filters, it was like, "Okay, give me a filter. I want this and I want this." Now it's more like five or six clicks to do the same thing to get to where you're actually defining what the filter is going to do. In my opinion, we lost a little functionality there. We lost some of the streamlining, efficiency, and speed.

      We've had some issues with one of the subject areas, in particular, where somehow, somewhere this analysis was built off of this subject area. That subject area got removed. The result was that this analysis still runs properly as it should, but we can't make any changes to it because it says I have an invalid subject area. You can create a new one with the same name, but the internal workings of OBIEE, it knows that it didn't come from here. I've asked several of the experts, and even Oracle, the product manager, and the technical side, they're like, "Wow, really?" That's an unsolved problem.

      Deployment Issues:

      We deployed it just fine, and implemented it just fine, as everything was squeaky clean, except for what we did wrong, which was essentially user error.

      Stability Issues:

      It's rock solid. We've had absolutely no issues with instability.

      Scalability Issues:

      We can add users without issues. We're able to scale just fine.

      Initial Setup:

      Setting up all the metadata and the RPD takes a lot of work. Then, of course, it migrates through the physical layer, the business model layer, and the presentation layer. At that point, we can turn OBIEE loose to some of our customers. Some of them are quite skilled, and they like the hands-on. Some of them are not.

      Implementation Team:

      We had an Oracle consultant come in to help us. The DBAs actually installed OBIEE and set up the RPD. I'm not sure that, even now, that was set up optimally. We learned a lot as we went along. It's like, "Now we're this far down the road, and it sure would have been nice to know this back here," because I found that going back and trying to really change some of the structure is difficult.

      Cost and Licensing Advice:

      Every Oracle product is expensive, so OBIEE was expensive as well.

      Other Advice:

      Depending on the skill level of the people who are actually going to be the BI administrators and developers, I would suggest a consultant, someone who is well-versed and knows the in's and out's, to help implement OBIEE. As I said, we had an Oracle consultant. When he came in, one of the first things we did was sent him to some training for OBIEE. I'm not sure how that came about, but it seemed a little strange to me. The way I look at it, when you hire a consultant to come in and help you, I'm expecting that person to have the background and the knowledge.

      The guy did a great job, but there was the training thing that just didn't register. He was a great help to those of us who now develop the solutions for the customer. It was good experience having him there. It was a collaborative effort. I was sitting over his shoulder until I couldn't take it anymore. I said, "No, I have to touch it." You've got to just jump in there and do it. That foundation, seeing some of the stuff he did, and the way he went about it, I think, is invaluable.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user7428
      Director of Statistics and Analysis at a tech company with 1,001-5,000 employees
      Vendor
      Although Oracle's OBIEE has earned a place in the BI stack, more nimble competitors now offer greater flebility to support analysis and visualizations

      Valuable Features:

      Some of the most outstanding features of OBIEE is both its scalability and dependability. OBIEE is worthy of its ‘Enterprise’ moniker as it can handle any amount of end-to-end data thrown at it. But these strengths can only be realized if the business and engineering teams work diligently to define not only the various levels of data aggregation, but also clearly define the meta-data in order to establish efficient drill-down hierarchies and relationships. 

      With proper table design plus good data governance, OBIEE can serve as the central delivery mechanism that brings insight into the business layer of almost any size of company.

      Improvements to My Organization:

      With a wide array of internal customers, OBIEE has helped us provide a many-to-one Business Intelligence relationship. By transforming the company’s performance data into various dashboard perspectives, each information consumer can select a customized dashboard view. The result is to empower the business user to ‘self-serve’ some of their regular and most important reporting needs. 

      This reduces the amount of noisy communication between the business and OBIEE power users within the company. It increases the speed of analysis, and it provides an unwavering consistency across the dashboards and downloaded reports.

      Room for Improvement:

      In today’s business intelligence environment, nimbleness and flexibility are valued on par with scalability and dependability. Historically, Excel was perfectly aligned with the former two while enterprise solutions held firmly to the latter two. It was the business analyst’s conundrum to work seamlessly between the micro- and macro-solutions. Now, BI entrants into the market are challenging that paradigm, providing tools that span all four characteristics and this is where OBIEE is looking somewhat dated. 

      OBIEE requires a lot of metadata customization that can only be achieved by individuals with very specific skill sets. This includes Oracle developers, web developers (including XML), Siebel, and more. These skill sets may even reside in different departments yet the business user depends on each to ensure that their KPI dashboard is updated with the latest segmentations and that the drill-down reports open up quickly. These challenges may ease somewhat with the introduction of Oracle's Visual Analyzer, however it is too young a product to tell how fast it will move up the development curve.

      As the BI space continues to evolve, many business analysts are focusing more on complementary solutions that, although they may not be as enterprise-worthy in scope, are extremely flexible, easy to customize, and can get the analyst the needed insight without having to overcome some of the development hurdles in OBIEE.

      Other Advice:

      OBIEE is as powerful as the Oracle backbone upon which it runs, but it will not serve the business as effectively as it could if there is not a commitment to align engineering resources with the needs of the business. With the right skill sets and a defined corporate data governance strategy, OBIEE can be a powerful BI engine for almost any company.

      Over the past few years, OBIEE has become less important for us in the analytics group. In order to lead a proactive data discovery group, OBIEE just doesn’t provide enough flexibility. We are constantly blending various data sources together, creating on-the-fly segmentations, and iterating through potential dashboards. With OBIEE in a production environment, the business users cannot wait for the slowly moving development pipeline, QA, and scheduled code releases. As a result, we develop our own datasets and analysis on a production copy of the DW. We do our own QA and will road test the production style report while the production version works its way into the next production release. 

      I think OBIEE’s sweet spot is a 20,000+ person financial services firm with a BI group divided into experts in Oracle, Java, and XML. The dev group is represented by business analyst/liaisons with the business units. If a manager needs a new dashboard, they meet with the liaison, specify what they need. The analyst takes it back to the BI group and then the developers build it out over the next month. 

      This is where a BI tool like Tableau has helped us fill this gap. Over the last two years, Tableau is now becoming the de facto analysis/visualization tool for us.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user436050
      Data Analyst at a comms service provider with 1,001-5,000 employees
      Vendor
      The biggest organizational benefit is having data or information at your fingertips for all the different subject areas that we cover. I feel like sometimes it can be slow.

      Valuable Features:

      The most valuable feature for us is the flexibility for somebody who's not in IT to be able to create a report. They can change fields around or add or remove things, customize the information that we get.

      In our company, we've got finance, HR, operations, and then CRM, which is what I represent, all using it. They're all able to use BI in a non-technical way.

      Improvements to My Organization:

      The biggest organizational benefit is having data or information at your fingertips for all the different subject areas that we cover. I think it makes the data readily available and easily available for the people that need it, when they need it. That's really important.

      Room for Improvement:

      I feel like sometimes it can be slow. It doesn't have the flexibility as some other BI tools like Tableau. There are other ones out there that have more flexibility. Its main area of weakness are the graphical aspects that it doesn't have.

      Use of Solution:

      We just implemented it last year.

      Deployment Issues:

      It took a long time to implement, over half a year.

      Stability Issues:

      It's a stable product. We haven't really had issues with any instability.

      Scalability Issues:

      We have a lot of users, I think close to 300 users in our company. QA, engineering, supply chain, and other departments use OBIEE as well.

      Initial Setup:

      It was complex because we had views built for discovery and we had to transfer the reports and views over to OBIEE. We had a third-party contractor that was helping us do that. It just took a long time.

      Implementation Team:

      We implemented with the help of a third-party contractor.

      Other Solutions Considered:

      Compared to Tableau, I think it's mostly useful for more tabular reports where we are just exporting transactions and things like that. Typically, we will take that information and pull it into Excel to create a chart or graph, and then throw it into a presentation. It's good for that. It's good for getting the data dumps that you need, I mean, at least for us because it replaced our discovery tool.

      Other Advice:

      Get help from somebody who knows what they're doing.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user435981
      Programmer/Analyst at Lidestri Foods
      Vendor
      It's essentially a queue-based data mining tool that allows all aspects of the business, to do a little more data analysis on our operational data.

      Valuable Features

      The most valuable feature for us is the ability for endusers and superusers to do some deeper dives without IT intervention. It allows our users to be more responsible and to manage their data a little more responsibly without IT interference.

      Improvements to My Organization

      OBIEE is essentially a queue-based data mining tool that allows all aspects of the business, from finance to manufacturing, to do a little more data analysis on our 24/7 operational data.

      Room for Improvement

      I wish there was a way you could implement real-time data easier rather than through the ETL process. I know that Oracle's got their own ETL process that does have that feature, though.

      Use of Solution

      We've been using it for a couple years now.

      Deployment Issues

      We've had no issues with deployment.

      Stability Issues

      I'd say it's pretty stable. With anything that's web-based, there are some issues with browsers, but nothing huge that's obvious.

      But with some of the ETL processes, such as bringing in new pieces of data like cost categories, anything from the EBS Suite into the cube, you can get issues.

      Scalability Issues

      We don't have that many functional users using it, so scaling has not been a true issue for us.

      Customer Service and Technical Support

      We use a third-party hosting solution. A lot of the setup in technical maintenance is all handled through them. I know we've logged several SR's for several OBIEE issues.

      Initial Setup

      We set it up with the stock Oracle solution because we purchased a lot of the stock reporting cubes. We've slowly added our own custom ETL processes to pull data as needed. Since we're a 24/7 manufacturing company, there's a lot of data that wasn't there that we've had to slowly bring in. We're still fighting through a lot of it, and since it's not a priority service, it's kind of a secondary function. There's gain on it, but it's definitely lower on our priority list than a lot of the day-to-day, 24/7 operations.

      Other Advice

      Make sure they understand the true use of it. Originally, we were shown the dashboard, all the great features that come with OBIEE and OBIA. But we weren't truly told what it takes to maintain it, what it takes to get valuable data for our company out of it. It's a lot more work than Oracle led us to believe at first.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user429015
      OBIEE Technical Lead at a government with 1,001-5,000 employees
      Vendor
      Implementation has changed the way we create and consume information.

      What is most valuable?

      • Dashboards - Thousands of users get the exact information that is relevant to them.
      • Agents - The system automatically sends information when you need it.
      • Answers - Power Users (aka Data Scientists) investigate the data.
      • Integration - Analyse any data and present it in any format.

      How has it helped my organization?

      Implementation has led to a complete change in the way we create and consume information. People no longer spend hours creating spreadsheets; they now make informed decisions.

      What needs improvement?

      Right now, there's no ability to add comments to the dashboards. We'd like to be able to do that.

      For how long have I used the solution?

      I've been using it for 16 years.

      What was my experience with deployment of the solution?

      It's very easy to install.

      What do I think about the stability of the solution?

      The 12c version is much more stable than previous versions. We've had no real issues with instability.

      What do I think about the scalability of the solution?

      The system will scale out easily to thousands of concurrent users. We've had no issues with the inability to scale.

      How are customer service and technical support?

      Oracle provides good support, but the community is the place to go. Online experts, bloggers, conferences and the ACE program all contribute to a huge knowledge pool.

      Which solution did I use previously and why did I switch?

      Microsoft Office products are great, but they don't scale to billions of rows.

      How was the initial setup?

      You can go from download to fully-installed in just a couple of hours.

      What's my experience with pricing, setup cost, and licensing?

      Negotiate hard! These products are not cheap.

      Which other solutions did I evaluate?

      I also looked at Power BI and Cognos.

      What other advice do I have?

      Bring in an expert -- someone with real experience and who's independent.

      Disclosure: My company has a business relationship with this vendor other than being a customer: I am an independent Business Intelligence specialist, but have specialized in the Oracle BI recently because of the product, and have written a book on it.
      it_user417408
      Analytics Developer at Tsavotech Inc
      Consultant
      It's provided versatility to both the user and developer sides. It can present data in various way to the end user.

      Valuable Features:

      It's just drag-and-drop, versatile, very user-friendly, and intuitive. OBIEE makes data analytics easy.

      Improvements to My Organization:

      It's provided versatility to both the user and developer sides. It can present data in various way to the end user. With it, we have options on what to do and how to present information, such as in graphical form. There are several graphics, in fact, such as pie charts or any other kind of data illustration.

      Room for Improvement:

      The Oracle installation instructions tell you to install the product and give it a name, a skimmer name would be dev. That way it's called dev because you’re doing the operation in dev. Call it dev BI platform, but even that is just a skimmer name. The best thing would be to just call it BI platform and leave it at that. That way, to move to any environment, from dev to test to prod without changing anything. In dev, it's great, but if your test environment is called test something, your users would be test something. Now your guys on the dev BI platform suddenly don't work here because it's dev. In production, you have to call it prod something. The bookshelf says call it dev, but you really shouldn't do that. Really it should be just BI platform.

      If you have a lot of Oracle products, they would conflict if they are running the same box due to code names, code numbers, and pretty much use the same numbers. So, if you have Oracle Data Integrator and OBIEE in the same box, they would conflict. They would want to be in their own separate boxes to be able to work together. They don't work together, but they do help each other. ODI just makes the data available to how you want it. You need separate boxes, and once again, that means space and there's obligations with Oracle where you cannot have "something something" on the VirtualBox. There are licensing issues there, too.

      Deployment Issues:

      The issues we've had with deployment are with the naming conventions described in the Areas for Improvement section. Other than that, we've had no deployment issues.

      Stability Issues:

      It's a stable product, but Oracle products generally conflict when they're deployed in the same box.

      Scalability Issues:

      We've had no issues with scalability.

      Other Solutions Considered:

      Tableau is visualization, and OBIEE is not as visual. It's a visualization tool, but Tableau's got more bells and whistles, a more "wow" factor. OBIEE is more data driven. Also depending on the user's capability, it presents data in a way in which you can make your own reports.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user417348
      BI Architect at a non-profit with 501-1,000 employees
      Vendor
      It's now much easier for our developers to mash up their repositories from different data sources, create new dashboards, create graphs, and send emails via agents.

      Valuable Features

      The upgrade from version 10 to 11 drastically changed the perspective of our company's users from the perspective of the data analysis they can do. It's now much easier for our developers to mash up their repositories from different data sources, create new dashboards, create graphs, and send emails via agents.

      Room for Improvement

      I think OBIEE is going to go away and I don't see new things to be added to it. If anything, it needs a diagnostic tool for looking at logs.

      Also, Oracle needs to make WebLogic much simpler to use. With WebLogic you have a vast number of things in there. If you're not an OBIEE admin, then you don't know what you're doing. You can't have developers do the admin stuff and it needs to be a little simpler to navigate between. Also, you have an enterprise manager and then you have a console manager. Combining those two in one place would make it simpler.

      Use of Solution

      I don't recall for sure, but I've used it for a number of years now, from version 10 to the current version 12.

      Deployment Issues

      We've had no issues with deployment.

      Stability Issues

      We've had issues with stability, both hiccups and large. One issue we had was difficulty with error logs. We've had to dive really deep in order to find error logs. If someone asks for them, you really have to know where to look.

      Scalability Issues

      We run a homogenous data set and OBIEE has been scalable.

      Customer Service and Technical Support

      Technical support has been nice. When we create a ticket, Oracle reps get back to us via email or phone depending on the severity of the incident. Some tickets take a while, and some don't take long at all.

      Initial Setup

      The setup was challenging because we were upgrading from version 10. We had challenges with services and cores, especially with Java memory. It kept running out, particularly with the WebLogic implementation. We really didn't know where to go from there because it change the Java memory.

      Other Advice

      Before using it, make sure you really understand the product. It also helps to know Java. You also need to know how WebLogic works, as well as how the integration between EM and OMB works.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user176937
      Oracle OBIEE v12.x, v11.x SME Administrator at a manufacturing company with 501-1,000 employees
      Vendor
      Once fully used, the Visual Analyzer has great promise. However, you're allowing end users to upload spreadsheets that can mash with your existing data.

      What is most valuable?

      Visual Analyzer is a nice feature that gives us options on how to view our data.

      How has it helped my organization?

      Once fully used, the Visual Analyzer has great promise. However, you're allowing end users to upload spreadsheets that can mash with your existing data. This is a great idea (Tableau attack on Oracle's part), but it can be dangerous if the end-user data is wrong. In that case, the great report will be wrong. It still needs a data manager's blessing to check it, IMO.

      What needs improvement?

      Installing it is quite different now with the steps. Once the product becomes more mainstream with lots of blogs, the installation process will be easier to follow, but even with existing documentation it was quite a chore. Then, there's the issue of using it within a virtual server and the loop back challenge you have to hunt for on the internet to get it working correctly.

      For how long have I used the solution?

      I've been using it about a week or so.

      What was my experience with deployment of the solution?

      Mainly just the change in install process and virtual server 'challenge'.

      How are customer service and technical support?

      Customer Service:

      It's Oracle - you get what you pay for service-wise, and even then it's the person you work with that dictates whether it's a good or not so good service.

      Technical Support:

      8/10 in general, but don't be afraid to raise severity if you're being essentially ignored.

      Which solution did I use previously and why did I switch?

      We previously used v11.x.

      How was the initial setup?

      It's pretty good, but as with all things Oracle you have to read the install notes first.

      What about the implementation team?

      We did it ourselves.

      What other advice do I have?

      OBIEE 11c is pretty slick these days, and it has a new look so that's nice. Everything's pretty darn good now with the following 2 caveats.

      1. Allow more than one RPD. I don't know how or when, but one RPD for an entire production environment is brutal.
      2. What's with BI Publisher? It seems everyone states that it's just for pixel perfect reports but the IMO shows that's just not true. There are a large number of standard reports that can, and should, be created in BIP. Daily Orders report bursts to various departments? That's not pixel perfect and it's one of a huge number that should be BIP. Sure there should be lots of analysis reports but BIP is still very important. So why has it not changed in this release? I'd swear Oracle's setting it up for removal like they did Discoverer, Hyperion, etc.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user326523
      BI Consultant with 501-1,000 employees
      Vendor
      We're able to bring organizational data together on a single platform, although it doesn't permit us to override the default query system.

      What is most valuable?

      • Reporting
      • System & data security
      • Web services
      • Scalability

      How has it helped my organization?

      This tool has helped us bring organizational data together on a single platform and query the organisational data in a pre-defined as well as Ad-hoc fashion. The results to these queries have led to important discoveries in terms of trends and predictions which has helped focus the direction in which the business has to be led.

      What needs improvement?

      Reporting. While a novice or average user cannot see behind the scenes, a seasoned OBIEE developer can. A seasoned report writer would want the capability to over-ride the default query system to write complicated queries that can then be fired against the database to run more efficiently. Currently the tool does not have this ability.

      For how long have I used the solution?

      I've used it for three years.

      What was my experience with deployment of the solution?

      No issues encountered.

      What do I think about the stability of the solution?

      Yes, but not with the tool. It’s important to decide the kind of hardware you want to run your BI installation on. If the hardware is not up to the task of handling a 100 users at a time, the BI system won’t throw alarms at you, instead the BI system gets stuck. In ideal situations, you should have a standalone server with a dedicated file system for a BI installation.

      What do I think about the scalability of the solution?

      The horizontal scalability {adding new servers to the same system} needs to be simplified in terms of catalogue sharing.

      How are customer service and technical support?

      Customer Service:

      6/10.

      Technical Support:

      6/10.

      Which solution did I use previously and why did I switch?

      No solution had been used previously.

      How was the initial setup?

      It’s a straightforward setup initially. A simple Windows style - Next... Next... etc. - installation to start a BI server. It’s when you want to add roles and users when things starts getting interesting and complex.

      What about the implementation team?

      Through a vendor team. 7/10.

      What's my experience with pricing, setup cost, and licensing?

      Read the licensing documents carefully.

      Which other solutions did I evaluate?

      No other options evaluated.

      What other advice do I have?

      This is a highly scalable and well integrated BI system with possibilities of deep rooted integration into future products by Oracle. If you are going to join the Oracle stack for your financial needs, you might as well start using OBIEE for the Business Intelligence solution.

      Always remember, a BI developer does not automatically know your business. You need a Business Analyst to drive a BI project not a BI developer.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user313410
      Reporting Analyst at a government with 1,001-5,000 employees
      Vendor
      It delivers CMS data to the user efficiently while hiding their complexity, though the mapping functionality needs some maturing.

      What is most valuable?

      Interactive dashboards are fantastic (business users love them) and BI Publisher – it creates great 'pixel perfect' reports which have a lovely professional look (compared to some other BI products out there), and it is also a very efficient way of delivering CMS data to the user while hiding the complexity from them.

      How has it helped my organization?

      The OBIEE interactive dashboards delivered trend information to end users, but also enabled them to drill down into the detail themselves when they saw anomalies. This meant that they could investigate the data themselves immediately, without the need for more than basic technical expertise, rather than submitting requests for data and going through iterative versions until they found what they were looking for (which I happen know can take weeks in other organizations, by which time the trend is 'stale').

      What needs improvement?

      BI Publisher can be a little unstable.

      The mapping functionality in OBIEE is still quite immature. We started using it, but it doesn't really hold up compared to other GIS tools (although is very convenient as is packaged with OBIEE so would be great to have all the data visualisation/interrogation available on one tool).

      A better searching/cataloguing system would be good. When you have too many reports/dashboards discoverability becomes an issue. Of course, good planning and documentation can get you around this, but it would be nice if the tool had some functionality to make this easy to do (the search function can be very slow and is not that user friendly).

      For how long have I used the solution?

      I've used OBIEE for six years, this version for four years, and the previous one for two.

      What do I think about the stability of the solution?

      Performance drops right down with high levels of users (esp when we have on Oracle RAC – improved when we moved to ODA)

      How are customer service and technical support?

      Good - but sometimes would take a while to get assistance with trickier issues.

      Which solution did I use previously and why did I switch?

      Yes – SAS. We shifted to Oracle as the SAS BI tools were not as slick (several other options were evaluated, but Oracle was chosen). SAS now has Visual Analytics – but it still looks a little clunky compared to OBIEE. And the business users love OBIEE look and feel.

      What about the implementation team?

      We did an in-house implementation, but had experienced ex–Oracle contractors on the team. I would say a good set up of your RPD and a well planned design of your dashboards/reporting framework is essential – and that takes experience.

      What other advice do I have?

      The business users love it! To use successfully it pays to plan out your approach – underlying data, RPD, dashboard navigation and layout standards before hand – planning and following best practice are the key to a successful implementation and getting the most out of the product.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Senior Business Intelligence Developer at a manufacturing company with 201-500 employees
      Vendor
      It provided analysis and insights from the dashboard from various data sources.

      What is most valuable?

      Oracle Analysis Dashboard Agents

      What needs improvement?

      Enhancements to existing OBI Components - Analysis Connectors Self-service BI Performance

      For how long have I used the solution?

      I've used the tool for seven years.

      What was my experience with deployment of the solution?

      No issues encountered.

      What do I think about the stability of the solution?

      No issues encountered.

      What do I think about the scalability of the solution?

      No issues encountered.

      Which solution did I use previously and why did I switch?

      It was already in place when I joined the company.

      How was the initial setup?

      It's straightforward for installation and configuration. The complexity of the development varies depending on the business…

      What is most valuable?

      • Oracle Analysis
      • Dashboard
      • Agents

      What needs improvement?

      Enhancements to existing OBI Components -

      • Analysis
      • Connectors
      • Self-service BI
      • Performance

      For how long have I used the solution?

      I've used the tool for seven years.

      What was my experience with deployment of the solution?

      No issues encountered.

      What do I think about the stability of the solution?

      No issues encountered.

      What do I think about the scalability of the solution?

      No issues encountered.

      Which solution did I use previously and why did I switch?

      It was already in place when I joined the company.

      How was the initial setup?

      It's straightforward for installation and configuration. The complexity of the development varies depending on the business requirements. We have complex reports and dashboards being sourced from different data sources.

      What about the implementation team?

      It was done in-house. Analyze the requirements do a POC to get the sign off of what is going to be delivered. Analyze the complexity and technical challenges, and look for workarounds to implement the solution if needed.

      What other advice do I have?

      Evaluate the product before any implementation of any reporting tools.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user302133
      Business Intelligence Analyst at a tech company with 51-200 employees
      Real User
      It has the ability to be customized such that APIs can also be built on-top for easy data communication with other tools.

      What is most valuable?

      Just as any business intelligence tool, the top five core expectations of any BI tool is to be able to:

      1. Build adhoc reports (drag & drop) - for data discovery/exploration as well as to drive insight
      2. Schedule set cadence reports - to avoid manual running of the report as well as including a broader audience to share with to further avoid any manual bottleneck processes, if this feature were not available
      3. Visualization and Dashboards - basic & advanced (OBIEE offers both) - adhoc reports/data is great when one has enough time at hand to build great charts. What if the effort can be done just once and used many times? OBIEE out-of-the-box has a great selection of visualization choices, and others can be greatly customized with the right technical expertise
      4. Offline data availability - OBIEE Briefing Book offers the data to be available even offline, and when connection is available can easily update to get the latest information; as suppose to the alternative of downloading PDF before going offline, and re-downloading when data refreshes
      5. Customization - I simply cannot think of anything in OBIEE that cannot be customized, not to mention that APIs can also be built on-top for easy data communication with other tools

      How has it helped my organization?

      Taking top five features in mind:

      1. Build adhoc reports (drag & drop) - our team and stakeholders build analysis everyday to find different ways to slice and dice the data to better analyze the business and produce actionable insight
      2. Schedule set cadence reports - very heavily used feature across organization
      3. Visualization and Dashboards (basic & advanced OBIEE offers both) - even executive dashboards are built using OBIEE given the flexibility of the tool
      4. Offline data availability - used while traveling with peace of mind without having to worry about internet connection to stay connected with the data
      5. Customization - we customized the tool to standardize to the corporate color pallet and to stay consistent.

      What needs improvement?

      Overall OBIEE is a great tool; however, the architecture of implementation for IT folks, and ease of use for a not-too-technical audience has room for improvement.

      For how long have I used the solution?

      I have used OBIEE for the past five years.

      What do I think about the stability of the solution?

      Stability of OBIEE is very dependent on, and varies on, the hardware and Operating Systems of every organization. From experience, I have noticed OBIEE running on Linux has very few stability issues when compared to Windows.

      What do I think about the scalability of the solution?

      The issue comes down to the learning curve of the product, and knowing exactly what to do as suppose to trial and error. Overall, OBIEE can scale with no issues.

      How are customer service and technical support?

      Customer Service:

      It's great.

      Technical Support:

      Overall, it's good as it can be improved.

      Which solution did I use previously and why did I switch?

      My organization has been using OBIEE for the duration I have been employed.

      How was the initial setup?

      The overall architecture of getting OBIEE up and running is complex and the sequence must be followed very attentively.

      What about the implementation team?

      It was implemented in house.

      Which other solutions did I evaluate?

      I am sure the team has evaluated other products; and as a matter of fact, I am re-evaluating BI products as we speak, and OBIEE is one of the options on the table.

      What other advice do I have?

      Be sure to know exactly what to do before doing anything, to save cycle time. And/or seek expertise in the field who have done it before and know the ins and outs of the product.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user302115
      Oracle Applications Technical Consultant with 501-1,000 employees
      MSP
      Its charts, drill-downs, and maps features improve the way we build charts and obtain graphical representations of data.

      Valuable Features

      • Charts
      • Navigation
      • Drill Downs
      • Variables especially- session variables
      • Maps

      Improvements to My Organization

      For building charts and graphical representations, we don't have to do much work, so in that area it's good.

      Room for Improvement

      Customers are expecting many out of box things, which, currently, OBIEE doesn't support. e.g. customers are expecting pop up boxes with messages, and navigation. There are lots of buttons for navigating, downloading and invoking etc. Just like in the current version of OBIEE, we are dragging sections, text boxes in building the dashboard, in the same way as we can get pop up boxes, and buttons, we don't need to write Javascripts. In the market, we are getting many additional tools.

      Use of Solution

      I've been using this product for the past three years. As I'm working as an OBIEE Developer, I am using this tool most of the time.

      Deployment Issues

      There were no big issues.

      Stability Issues

      There were no big issues.

      Scalability Issues

      There were no big issues.

      Customer Service and Technical Support

      Average. Their guys are taking much time in resolving issues. They might be experts, but still there is lot of lag in delivering good support.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Business Intelligence Developer at a tech vendor with 501-1,000 employees
      Vendor
      It has allowed us to provide our external users the ability to create custom reports while adding a complex object security framework not found when dealing with internal users.

      Valuable Features

      It provides our customers the ability to build simple or complex reports effortlessly. The existence of the Business Model and Mapping (BMM) layer is critical in providing numerous ways to model our data to fit a given project/set of requirements.

      Improvements to My Organization

      It has allowed us to provide our external users the ability to create custom reports while adding a complex object security framework not found when dealing with internal users.

      Cross-dimensional reporting was a must and although this tool does not easily implement this, it still allowed us to model our data as necessary in order to deliver this requirement.

      Room for Improvement

      The UI needs to be updated. We had some people reference it as “1995” in ways of looks. The application itself does not work well with cross-dimensional reporting out of the box (there are no official documentation on how this can be implemented but unofficial online user blogs have provided us with some work-around solutions).

      Use of Solution

      I've used it for three and a half years.

      Deployment Issues

      There were no significant issues.

      Stability Issues

      No issues encountered.

      Scalability Issues

      We had some issues with not being compatible with some “compatible” servers.

      Customer Service and Technical Support

      Customer Service:

      8/10.

      Technical Support:

      8/10.

      Pricing, Setup Cost and Licensing

      There are some cheaper options in the market. We are currently planning on using another platform outside our US market due to cost. However, some platform options are not as robust as OBIEE.

      Careful consideration has to be given when evaluating cost over features/performance just like any other ROI project.

      Other Solutions Considered

      if your project involves a lot of cross-dimensional reporting, you will encounter some pain points along the way setting up the RPD but solutions are available online.

      If you are looking for a quick visualization solution, then look for Tableau, but if you want a deep, proven reporting tool (with relatively weak visualization features), OBIEE is actually pretty good.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Team Lead at a tech services company with 5,001-10,000 employees
      Consultant
      We're able to provide ad hoc reports, perform forecasting, and analyze existing reports with old data.

      What is most valuable?

      BI Publisher Oracle Maps MS Office integration

      How has it helped my organization?

      It has helped provide ad hoc reports. These improve the business by doing forecasting, as well as analyzing the existing reports with old data.

      What needs improvement?

      OBIEE maps BI Publisher

      For how long have I used the solution?

      I've used it for the last five years.

      What was my experience with deployment of the solution?

      There were issues encountered.

      What do I think about the stability of the solution?

      There were some issues encountered with stability.

      What do I think about the scalability of the solution?

      There were some issues encountered with scalability.

      How are customer service and technical support?

      Customer Service: It's good. Technical…

      What is most valuable?

      • BI Publisher
      • Oracle Maps
      • MS Office integration

      How has it helped my organization?

      It has helped provide ad hoc reports. These improve the business by doing forecasting, as well as analyzing the existing reports with old data.

      What needs improvement?

      • OBIEE maps
      • BI Publisher

      For how long have I used the solution?

      I've used it for the last five years.

      What was my experience with deployment of the solution?

      There were issues encountered.

      What do I think about the stability of the solution?

      There were some issues encountered with stability.

      What do I think about the scalability of the solution?

      There were some issues encountered with scalability.

      How are customer service and technical support?

      Customer Service:

      It's good.

      Technical Support:

      It's good.

      Which solution did I use previously and why did I switch?

      No solution was in place previously.

      How was the initial setup?

      It was straightforward.

      What about the implementation team?

      My team did the implementation and integration.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Technology partner
      it_user291219
      Senior Manager - MIS Systems at a financial services firm with 501-1,000 employees
      Vendor
      With it, we have less reliance on the MIS teams to produce reports as our management and operational teams have access to information when they need it.

      What is most valuable?

      • BI Dashboards
      • BI Publisher

      How has it helped my organization?

      We previously used a stand-alone desktop-based business reporting tool which did not enable us to maintain a single source of truth, or provide users with pervasive intelligence. However, with this enterprise solution, we have less reliance on the MIS teams to produce reports. Management and operational teams have access to information as and when they need it, insights pop up on a daily basis, and the business has transformed into a knowledge-empowered operation, with decisions at all levels being made on facts rather than guess work.

      What needs improvement?

      • Tighter integration of BI Publisher with RPD/BI answers is essential
      • Enhanced big data tools will be valuable for industries like ours
      • Simplified analysis drill-down setups
      • Running BIP report once in the interactive view should not require a rerun when the view is switched, for example, to HTML or Excel

      For how long have I used the solution?

      I've been using OBIEE for eight years in total. It's been three years on v11g, and prior to that I had been using v10 since 2007.

      What was my experience with deployment of the solution?

      No issues with deployment.

      What do I think about the stability of the solution?

      We have experienced bottlenecks due to an increased load causing users to fail to login, or too many stuck threads. Perhaps the linkage between BI and Weblogic needs to be optimized to improve stability.

      What do I think about the scalability of the solution?

      No issues with or scalability.

      How are customer service and technical support?

      Customer Service:

      Customer service in general, is responsive enough to keep you aware of the fact that someone is looking into your issue.

      Technical Support:

      Technical Support is only good when issues are escalated to the development or third line support teams.

      Which solution did I use previously and why did I switch?

      Other solutions have been explored before. My reasoning for recommending OBIEE for my organization was that apart from having previous experience working in older versions, and being aware of its scalability, was that most of the banks systems are Oracle based which meant seamless integration. We also wanted to explore deployment of the Oracle Exalytics In-Memory Analytics Server which comes inbuilt with OBIEE.

      How was the initial setup?

      It was straightforward because we had external assistance. However, due to the expertise we developed, we were able to build and test our backup server from scratch internally. We also restored the Exalytics system with ease after power issues caused the disks to crash.

      What about the implementation team?

      Both sides need to be part of the team at each stage of deployment so that knowledge transfer is effective. The tendency for most vendors, however, is to avoid too much knowledge transfer for obvious reasons.

      What's my experience with pricing, setup cost, and licensing?

      There is a need for a per CPU rather than per user license for OBIEE as this impacts the number of users that can be deployed, and therefore the level of security of data throughout the system.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      OBIEE 11g Specialist at a aerospace/defense firm with 10,001+ employees
      Vendor
      We needed a solution for data modeling, which our previous solution did not do well.

      What is most valuable?

      The data modeling tier (called repository in Oracle BI technology) lets the user build and manage flexible, stable solutions for a large number of data sources, and business reporting areas.

      How has it helped my organization?

      I use the product to realize reporting and dashboard solutions on several telecommunication network test suites, thus not for any company organization aspect.

      What needs improvement?

      The catalog tool (to create report and dashboard)is not intuitive or easy to use. There are also some low severity bugs (up the 11.1.1.7 release).

      For how long have I used the solution?

      I've used it for five years.

      What do I think about the stability of the solution?

      The product does not provide an automatic system maintenance service, thus log files continue to be collected on the disk up until it is full and it causes the whole platform stop. It requires continuous manual monitoring and deletion of log files.

      What do I think about the scalability of the solution?

      The platform is powerful, scalable and flexible, but requires a huge commitment in term of people expertise in system and on the product.

      How are customer service and technical support?

      6/10 - in some case they don’t help completely in finding smart solutions or workarounds for our issues.

      Which solution did I use previously and why did I switch?

      We used Business Objects XI, and we switched to Oracle for a more impressive view, and a more interactive dashboard. OBIEE is also better equipped for the data modeling functionalities tier, and integrations.

      How was the initial setup?

      It was complex, firstly for the platform setup, and secondly, it is required to have a large amount of knowledge and experience of the product before becoming an expert.

      What about the implementation team?

      We implemented it in-house.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user291066
      BI Engineer at a manufacturing company with 1,001-5,000 employees
      Vendor
      We've reduced the time to collect data and generate reports, including clear analysis patterns of monthly performance.

      How has it helped my organization?

      Our customer is an enterprise that has over 120 entities. It used to take a lot of time (around 15 days) to collect data and generate reports for their performance. After OBIEE was implemented and some processes improved, our customer is now able to review their monthly performance with a clearly analyzed pattern within 5 days.

      For how long have I used the solution?

      I've been using it for three years. I started with OBIEE 11g (11.1.1.5), and upgraded it to 11.1.1.6 and 11.1.1.7 afterward.

      What was my experience with deployment of the solution?

      We did not encounter any serious issues when we deployed the tool.

      What do I think about the stability of the solution?

      OBIEE is a little unstable in our environment. The server/service has to reboot/restart every couple days, otherwise, users will see errors when they access reports.

      How are customer service and technical support?

      I am not going to rate Oracle's support high. It took too many times to collect logs and screen shots, and talk to a support guy. And they still have to go back to R&D once they confirm the issue was product related. It took another loop to communicate with R&D guys, and there almost 70% of thje issues were treated as a "Fix in the Roadmap," which means we won't get a hotfix. We suffer quite a lot when we have to tell our customers that some bugs will not be fixed until it's in the roadmap, and even then, a few years later.

      Which solution did I use previously and why did I switch?

      Our customer choose OBIEE as their reporting tool before we assisted them with implementation. I used TIBCO Spotfire after this project, and it's quite a different product. It seems business users will use a so called "analytic tools" such as Spotfire more often than "BI tools" like OBIEE or BO. Since their requirements become much more dynamic, they may not even know what they are looking for, or what questions they suppose to answer. BI tools needs too much IT effort for ETL and modeling to enable users to read the report. However, some questions cannot wait that long, and users need to know the answer as quickly as possible. On the other hand, analytic tools just need raw data and users can those data to generate reports whatever they need for whatever questions/purposes (if they know what those data means well and have some basic knowledge with database).

      How was the initial setup?

      The setup is quite straightforward, unless you need to deploy with a cluster. Components in a model/presentation layer can do it simply by dragging and dropping, if all the calculations are done in the database. Although, some settings,such as "Write Back", is not that easy. They need to be configured, but you have no idea where to configure it unless you go through the documentation, and even some blogs perhaps.

      What about the implementation team?

      I helped implement it as part of the vendor-side team.

      What other advice do I have?

      Just keep the model as simple as possible, it'll make works much easier afterward.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Business intelligence consultant with 51-200 employees
      Vendor
      Our clients can view their operations from a holistic viewpoint, and we're able to track and manage their cases.

      What is most valuable?

      It has easy integration with Oracle DB for clients who run an Oracle Warehouse.

      How has it helped my organization?

      It has given clients visibility into their operations from a holistic viewpoint. In my current project, we are using the tool to track movement of cases, managements, and clients are able to trace where their cases are and how long they have been in the different stations in the organization. This has improved on the overall performance of the organization as there is accountability.

      What needs improvement?

      There is a need to improve on meta data definition, for instance we should have one Dat Dimension that allows heterogeneous definitions. At the moment, every subject area has a copy, this is repetitive effort. There is a need to easily report from different facts without having to circumvent the system's normal design.

      Metadata management, more visualizations as there aren't many, i.e. heat maps. The Dashboard layout area could be enhanced to allow more intuitive designs, as the limitations of having Sections and Columns in the sort of order they can in can inhibit exciting designs. Exporting of related Physical Joins without having to go to each join to extract.

      For how long have I used the solution?

      I've used it for eight years.

      What do I think about the stability of the solution?

      Yes, at one client we upgraded versions and lost functionality due to the fact that Oracle had stopped supporting Office 2007. In the newer versions, we had to go through a lot of trouble to get the functionality to work, it was a very simple thing. In the newer version, when we exported graphs it ignored the lines and the tables were merged into a single line, and you can imagine why the management were not happy with that.

      How are customer service and technical support?

      Customer Service:

      5/10 - I really believe that they can improve in customer service.

      Technical Support:

      6/10

      Which solution did I use previously and why did I switch?

      We did use something previously, and we changed as we wanted better functionality and stability.

      How was the initial setup?

      I have not dealt with implementations a lot.

      What about the implementation team?

      We used a mixed team. The vendor had guys that knew what they were doing, even at some point, better than the Oracle team.

      What's my experience with pricing, setup cost, and licensing?

      Pricing of the training should be lowered to allow more new entrants into the the field. If the price is too high, mainly existing partners can afford it, and the market does not grow. The licensing is fair, but they should try and bundle the licensing cost as licensing as almost every component tends to hike the overall price.

      Which other solutions did I evaluate?

      I have worked on Microstrategy a lot and the Microsoft platform. I find that Microstrategy is advanced in the Mobile and Visual display and is easy to use, but Microsoft is also easy to use but still has a lot of things they need to improve on.

      What other advice do I have?

      It's a very good platform provided you have a good strategy and a strong team around.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user285933
      OBIEE 11g Certified Developer at a tech services company with 10,001+ employees
      Consultant
      It's allows for data modeling simply and its visualizations are better than other BI solutions.

      Valuable Features

      Security (authentication, policy, credentials) Simplicity in data modelling Visualizations are better than other BI solutions

      Improvements to My Organization

      It allows us to providing our customers an excellent solution for their business requirements. It's easy to use for any type of user.

      Use of Solution

      I've been using it for two years, 11 months as a business analyst generating reports for our customers.

      Deployment Issues

      Some little issue with a network port, but this is solved in a very few minutes.

      Stability Issues

      No issues encountered.

      Scalability Issues

      No issues encountered.

      Customer Service and Technical Support

      Customer Service: 9/10 - Excellent support from the Oracle team. Technical Support: 9/10 - They're excellent.

      Initial

      Valuable Features

      1. Security (authentication, policy, credentials)
      2. Simplicity in data modelling
      3. Visualizations are better than other BI solutions

      Improvements to My Organization

      • It allows us to providing our customers an excellent solution for their business requirements.
      • It's easy to use for any type of user.

      Use of Solution

      I've been using it for two years, 11 months as a business analyst generating reports for our customers.

      Deployment Issues

      Some little issue with a network port, but this is solved in a very few minutes.

      Stability Issues

      No issues encountered.

      Scalability Issues

      No issues encountered.

      Customer Service and Technical Support

      Customer Service:

      9/10 - Excellent support from the Oracle team.

      Technical Support:

      9/10 - They're excellent.

      Initial Setup

      It's pretty straightforward if we have the right requirements.

      Other Solutions Considered

      No other options were evaluated.

      Other Advice

      It's a good tool and has lots of features to meet customers' typical requirements. One should have thorough knowledge of it.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user281964
      Oracle BI Consultant at a government with 1,001-5,000 employees
      Vendor
      Users are able to see dashboards and reports, while executive-level management can get a high-level view of the organization's functions.

      What is most valuable?

      • Integrated search options
      • Oracle scorecards
      • Pivot tables
      • Map views

      How has it helped my organization?

      When reports are developed in a way that show the work done in time, work done but not in time, and work not done at all, they drive the customers to pay attention to the lagging areas. This encourages everyone to work positively towards achieving the fixed goal in hand.

      What needs improvement?

      Some of the legacy BI publisher features have been discarded in the newer versions. Having them would help the product. The ability to provide column description upon hovering on the header would be of real help.

      For how long have I used the solution?

      I've used it for five years.

      What was my experience with deployment of the solution?

      No major issues.

      What do I think about the stability of the solution?

      No major issues.

      What do I think about the scalability of the solution?

      Some of the issues were in regards to the LDAP authentication setup, but it was resolved.

      How are customer service and technical support?

      Customer Service:

      7/10.

      Technical Support:

      7/10.

      Which solution did I use previously and why did I switch?

      No previous solution was in place.

      How was the initial setup?

      It was pretty straightforward and simple. All we had to do was follow the installation manual, which provides a UI to setup the tool.

      What about the implementation team?

      It was done in-house.

      What was our ROI?

      All the ventures that were started based off of this product were successful. The users were actively using the dashboards and reports, while the executive level management were able to view the functioning of their respective organizations on high-level view.

      What's my experience with pricing, setup cost, and licensing?

      Ensure you purchase a complete enterprise package from Oracle so you can get the full benefit of OBIEE.

      Which other solutions did I evaluate?

      • Crystal Reports
      • SQR Reports

      What other advice do I have?

      Ensure the application server and the web server are installed and configured as recommended.

      Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a partner with Oracle.
      ITCS user
      Business Analyst at a leisure / travel company with 1,001-5,000 employees
      Vendor
      We've replaced a lot of manual processes, e-forms with automated interfaces, and reports.

      What is most valuable?

      Delta extracts Scheduler Multiple delivery options Word and Excel integration to create report templates

      How has it helped my organization?

      A lot of manual processes, e-forms and paper forms were replaced by automated interfaces and reports.

      What needs improvement?

      Customer support and documentation.

      For how long have I used the solution?

      I've used it for 15 months.

      What was my experience with deployment of the solution?

      No, we're using the cloud service.

      What do I think about the stability of the solution?

      No issues encountered.

      What do I think about the scalability of the solution?

      There are slow processing times sometimes, and with it being a cloud solution, the infrastructure is out of our control.

      How are customer service and

      What is most valuable?

      • Delta extracts
      • Scheduler
      • Multiple delivery options
      • Word and Excel integration to create report templates

      How has it helped my organization?

      A lot of manual processes, e-forms and paper forms were replaced by automated interfaces and reports.

      What needs improvement?

      Customer support and documentation.

      For how long have I used the solution?

      I've used it for 15 months.

      What was my experience with deployment of the solution?

      No, we're using the cloud service.

      What do I think about the stability of the solution?

      No issues encountered.

      What do I think about the scalability of the solution?

      There are slow processing times sometimes, and with it being a cloud solution, the infrastructure is out of our control.

      How are customer service and technical support?

      Customer Service:

      4/10.

      Technical Support:

      3/10.

      Which solution did I use previously and why did I switch?

      No, we were switching from manual business processes.

      How was the initial setup?

      It was quite complex, due to many business-specific requirements. OTB extracts and reports couldn't be used, so customized ones were created.

      What about the implementation team?

      Two external vendors, one from the US with a high level of expertise and one from Australia with a medium level of expertise.

      What other advice do I have?

      It's a good product with a lot of functionality, customization, a relative easy-of-use.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Sr. Solution Development Engineer at a financial services firm with 1,001-5,000 employees
      Vendor
      Analysts and developers can design reports and access the dashboard without installing an application. I would like to see more responsive interactive dashboards.

      What is most valuable?

      - Web-based features and the possibilities it offers to analysts and developers to design reports and access the dashboard from a web browser. No need to install an application onto your laptop.

      - Self-serve interactive reporting

      - Map-based visualizations (MapViewer)

      - Mobile app designer

      - Mobile security toolkit (you can download the sources and customize it and generate your enterprise iOS application)

      How has it helped my organization?

      It helps us in quick-wins development to get the trust of users.

      What needs improvement?

      - Make the interactive dashboards more responsive

      - Give the possibility to deploy multiple RPD productions

      - Allow hot deployment of repository file (RPD) without restarting services

      For how long have I used the solution?

      5 years

      What was my experience with deployment of the solution?

      - All the time. The upgrade process is not clear and I encountered issues in processing it.

      - Charts require flash to be rendered, but by 11.1.1.9, we can turn off flash and use html chart.

      How are customer service and technical support?

      8

      Which solution did I use previously and why did I switch?

      -Yes, SAP BW (Business Explorer).

      - We were looking for more user-friendly reports/charts and tools to speed up our development. OBIEE does that.

      How was the initial setup?

      Initial setup was complex because we needed many components:

      1) A database to store the OBIEE master data (MDS and BIPLATFORM schema)

      2) A web logic server to host the Java component.

      3) After that, you need to know how to start all components in sequential order:

      Admin Server->Node Manager->Managed Server->opmnctl

      What about the implementation team?

      In-house

      Which other solutions did I evaluate?

      SAP Business Object, IBM Cognos

      What other advice do I have?

      1) The integration with SAP BW is not so easy, but it's possible through XMLA.

      So if your data warehouse is under SAP BW, you have to be careful in your choice of OBIEE because you will face integration and performance issues.

      2) Also, the OBIEE Administration Tool is not for non-IT people. So you will need IT to design your repository properly before the analyst will be able to design reports and dashboard.

      3) I found Tableau more user friendly and productive than OBIEE. So, I advise to also look there.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Consulting Manager with 51-200 employees
      Vendor
      It's a flexible tool that's centralized, secure, and allows for enterprise-wide reporting.

      What is most valuable?

      • Governance
      • Centralized metadata model
      • Integration (security, external visualizations, etc.)

      What needs improvement?

      Better and more interactive visualizations.

      For how long have I used the solution?

      8 years

      What was my experience with deployment of the solution?

      Clustering and security (SSL, SSO, etc) can be tough at times.

      How are customer service and technical support?

      Support team is timely with responses, but working out through issues can take some time.

      Which solution did I use previously and why did I switch?

      Yes, used Cognos (IBM) previously. Switch was due to management decision.

      How was the initial setup?

      Initial (simple) set up is straight forward, but complex environments (multiple nodes, complex security requirements) can be complicated. That said, once set up the tool is very flexible and addresses enterprise-wide requirements

      What other advice do I have?

      This is a good solution, but its strengths (centralized, secure, enterprise-wide reporting) can also be seen as weaknesses if you are looking for a more flexible, lighter-footprint reporting package with better visuals. That said, newer versions of the tool have gone a long way to catch up on the visuals side (new views, external viz options, etc) and flexibility as well (BI Cloud Service).

      Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a consultancy working with several products by this vendor, as well as products by other vendors.
      ITCS user
      Hyperion Applications Manager at a retailer with 1,001-5,000 employees
      Vendor
      We can create ad hoc analyses and present data with Dashboards, Alerts, and BI Publisher.

      Valuable Features

      Dashboards, Alerts, BI Publisher. Together these 3 features make this product a great tool to present data. Users can also create ad hoc analyses easily. Integrates very well with a wide variety of data sources making it easy to present data from multiple sources in a single place.

      Improvements to My Organization

      One stop shop for all reporting, data integrity, and compliance with company standards.

      Room for Improvement

      Performance for large data sets.

      Use of Solution

      12 years

      Deployment Issues

      Setting up SSL can be complex. Documentation is confusing. But other sources of information such as blogs really help.

      Scalability Issues

      Sometimes when lots of users get in and try to run the same report at the same time with different parameters.

      Customer Service and Technical Support

      Customer Service:

      Prompt but not always helpful.

      Technical Support:

      Poor

      Initial Setup

      Depends on the requirements and infrastructure, but proper planning makes it pretty straightforward.

      Implementation Team

      In-house

      Pricing, Setup Cost and Licensing

      Being rollover customers from a previously owned company there was confusion about licensing. Talking to an Oracle rep helped.

      Other Advice

      Excellent BI tool that is flexible and user-friendly, and getting better with each new release.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      BI Expert at a consultancy with 51-200 employees
      Consultant
      A very good, stable and reliable product with more report views needed

      What is most valuable?

      Powerful, interactive and high performance reports and dashboards.

      What needs improvement?

      More reports views and enhance user interactivity.

      For how long have I used the solution?

      Around 6 years, previously 10g but now 11g.

      What was my experience with deployment of the solution?

      If you use Arabic reports names in the default reports path on windows you will face "Path too long" problem because all names are encrypted in hexadecimal format.

      What do I think about the stability of the solution?

      Immediate shutdown for services may crash the system.

      What do I think about the scalability of the solution?

      No issues encountered.

      Which solution did I use previously and why did I switch?

      No …

      What is most valuable?

      Powerful, interactive and high performance reports and dashboards.

      What needs improvement?

      More reports views and enhance user interactivity.

      For how long have I used the solution?

      Around 6 years, previously 10g but now 11g.

      What was my experience with deployment of the solution?

      If you use Arabic reports names in the default reports path on windows you will face "Path too long" problem because all names are encrypted in hexadecimal format.

      What do I think about the stability of the solution?

      Immediate shutdown for services may crash the system.

      What do I think about the scalability of the solution?

      No issues encountered.

      Which solution did I use previously and why did I switch?

      No

      How was the initial setup?

      Straightforward set-up.

      Which other solutions did I evaluate?

      No.

      What other advice do I have?

      Go ahead it is a very good, stable and reliable product.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Senior Finance Associate at a insurance company with 501-1,000 employees
      Vendor
      It provides some best in class features on paper, but it has various technical limitations.

      What is most valuable?

      The features of OBIEE most important to me and my organization are Interactive Dashboards, Ad-hoc Analysis & Enterprise Reporting. We also extensively use the Repository services to create Data layers.

      How has it helped my organization?

      We have created various standard reports which are used extensively in my organization and help us to save upon duplication and data errors. OBIEE has also helped my organization to consolidate all the sources of data and create conformity between the data and hierarchy of all the sources.

      What needs improvement?

      One of the major areas for improvement on this product is that it should be made friendlier to the end user. Also, there should be a functionality added where we can provide a comprehensive user guide on the report itself rather than outside the dashboard.

      Being a Business Intelligence Suite it provides some best in class features on paper, but after working upon its implementation in my organization for past year, I have understood that it has various technical limitations.

      For how long have I used the solution?

      I've used OBIEE 11g for one year and was trained for six months by Oracle and Internal Trainings.

      What was my experience with deployment of the solution?

      As my organization works in the BFSI sector, the size of data that our systems produce every day is immense. I feel OBIEE is still not able to fully handle that amount of data and that creates deployment issues.

      What do I think about the stability of the solution?

      The overall OBIEE architecture is quiet stable. Although, we have faced issues infrequently where the application has crashed.

      What do I think about the scalability of the solution?

      OBIEE is very scalable and can handle a large number of users simultaneously. Although, it gets slower on heavy usage on a lot of machines.

      How are customer service and technical support?

      Customer Service:

      I would rate the Customer Service for OBIEE from Oracle support team at 8/10. They are quiet good at responding to the queries.

      Technical Support:

      I would rate the Technical Support for OBIEE from Oracle support team at 6/10. A lot of times they would just ask to update to the latest version when asked for a specific functionality.

      Which solution did I use previously and why did I switch?

      Previously we were using Peoplesoft based Nvision reports. The major reason for switching to OBIEE was that it was not a complete BI solution. Also, Oracle had stopped the support for Peoplesoft which made it more vulnerable.

      What about the implementation team?

      We had a mix of vendor team and in-house resources and both teams were working simultaneously. The vendor team worked well at the time of initial setup but recently we decided to roll off the majority of the vendor resources because of cost concerns.

      Which other solutions did I evaluate?

      We did evaluate other options such as Cognos, SAP BO. As all our database architecture is based on Oracle Based technologies such as Essbase, Hyperion etc, we went on to implement Oracle BI.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Architect at a tech vendor with 501-1,000 employees
      Vendor
      Exalytics and OBIEE, size does matter

      What is most valuable?

      Exalytics combined with Exadata server makes it possible to query ~ 50TB of datamart data (uncompressed size), that's really great and ~ 1000 of simultaneous requests.

      How has it helped my organization?

      In the past it was not possible to join data from so many different sources due to the performance limitations imposed by the size of the data

      What needs improvement?

      Self service BI. It's clear that Endeca tends to be integrated into BIFS and probably self-service functionality will be covered by Endeca.

      For how long have I used the solution?

      3 years

      What was my experience with deployment of the solution?

      Sometime copy-paste of report metadata is quite complicated.

      What do I think about the stability of the solution?

      No

      What do I think about the scalability of the solution?

      No, scalability is a big positive for the product.

      How are customer service and technical support?

      We didn't get into contact with support. From previous projects I have very various experience with Oracle support. It happened to me to get very helpful solutions almost immediately, in other cases, we were just ping-ponging emails, but no breakthrough.

      Which solution did I use previously and why did I switch?

      No

      How was the initial setup?

      The initial setup was pretty complex due to the fact that very complicated aggregation rules were defined, but I think this would have even more complicated to be implemented with other BI tools.

      What about the implementation team?

      I was part of a vendor team.

      What's my experience with pricing, setup cost, and licensing?

      N/A

      Which other solutions did I evaluate?

      We are not involved in this phase.

      What other advice do I have?

      Oracle BI combined with Exadata/Exalytics is a perfect tool for ROLAP/HOLAP type reports especially for extreme data sizes. I don't know any other tool suitable for that.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      BI Expert at a tech services company with 10,001+ employees
      Consultant
      Dashboard capability and enterprise level security are valuable but end users can't change their password on their own.

      Valuable Features

      Dashboard capability along with tightly integrated enterprise level security are really the most used features for me in OBIEE. It's also capable of delivering Scorecarding, Geo Mapping & multi source capabilities.

      Room for Improvement

      End users can't change their password on their own.

      Use of Solution

      5+ years

      Customer Service and Technical Support

      Oracle support has always been quick.

      Initial Setup

      Initial setup is straightforward through a wizard based interface.

      Other Advice

      OBIEE is a truly enterprise level product with the capability to scale & tight security. But it requires a specialized technical team during customization which might make it not economical for small scale customers.

      Valuable Features

      Dashboard capability along with tightly integrated enterprise level security are really the most used features for me in OBIEE. It's also capable of delivering Scorecarding, Geo Mapping & multi source capabilities.

      Room for Improvement

      End users can't change their password on their own.

      Use of Solution

      5+ years

      Customer Service and Technical Support

      Oracle support has always been quick.

      Initial Setup

      Initial setup is straightforward through a wizard based interface.

      Other Advice

      OBIEE is a truly enterprise level product with the capability to scale & tight security. But it requires a specialized technical team during customization which might make it not economical for small scale customers.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      BI Expert at a media company with 5,001-10,000 employees
      Vendor
      We got up pretty quickly, and are supporting a relatively self-service model.
      We implemented OBIEE using the OBIA apps for Financials & Procurement. We got up pretty quickly, and are supporting a relatively self-service model with superusers in each team. Some superusers pick up data definitions better than others. Starting users with their monthly/qtrly reporting packages seems to encourage adoption.

      We implemented OBIEE using the OBIA apps for Financials & Procurement. We got up pretty quickly, and are supporting a relatively self-service model with superusers in each team. Some superusers pick up data definitions better than others. Starting users with their monthly/qtrly reporting packages seems to encourage adoption.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user7428
      Director of Statistics and Analysis at a tech company with 1,001-5,000 employees
      Vendor
      Powerful platform for summarizing data within a DW environment
      Company Background: • Verisign, Inc. operates the domain name registry for .COM, .NET and other Top Level Domain extensions • There are more than 125 Million registered .COM and .NET domain names • These domains are in various states, such as: newly registered, expiring, renewed, or deleted Department Background: • The Business Intelligence group is responsible for reporting, modeling, forecasting, and creating a coherent narrative about the 'health' of the domain registry. • Our group acts as an information 'hub-and-spoke' for many internal customers such as, Marketing, Finance, Product Management, Account Management, and the Executive suite Data Background: • The primary source of data comes from Oracle Business Intelligence (OBIEE) • Oracle 11g running on Linux •…

      Company Background:
      • Verisign, Inc. operates the domain name registry for .COM, .NET and other Top Level Domain extensions
      • There are more than 125 Million registered .COM and .NET domain names
      • These domains are in various states, such as:
      newly registered, expiring, renewed, or deleted

      Department Background:
      • The Business Intelligence group is responsible for reporting, modeling, forecasting, and creating a coherent narrative about the 'health' of the domain registry.
      • Our group acts as an information 'hub-and-spoke' for many internal customers such as, Marketing, Finance, Product Management, Account Management, and the Executive suite

      Data Background:
      • The primary source of data comes from Oracle Business Intelligence (OBIEE)
      • Oracle 11g running on Linux
      • Oracle has always been a principle database in the infrastructure
      • Engineering builds some automated reports for external customers with BI Publisher
      • Our Business Intelligence Group used to work with Oracle Discover, then OBIEE (v10), and currently migrating to OBIEE (v11)

      Process Challenges:
      • Company has never provided an opportunity to choose a different BI tool
      OBIEE is the legacy company standard
      • Currently migrating from OBIEE (v10) to latest version (v11)
      • Along with a new data architecture:
      Writing user quick guides
      Arranging training for business users
      Building dashboards from scratch
      Recreating Automated Reports (Agents)

      Process Advantages:
      • After using OBIEE (v10) for three years, there were hundreds of reports in the folder structure
      Some were useful, some weren't
      • The migration forced us to start from a clean slate because over the past few years we have better idea about what is important to our customers

      OBIEE Pro's:
      • Interface is improved from earlier (v10) version
      Better organization of windows showing the compound layout, views, and subject areas
      Easier to configure pivot tables
      There is a split screen where you can arrange the columns and rows and view the pivot table results
      • Improved ‘Agent’ capabilities
      "Agents" is the new term that replaces "iBot”
      With v11, possible to subscribe other people to an automated agent
      This is better than having to work with Executives and walk them through the process
      • Latest version of OBIEE contains functions to obtain values from prior time periods
      Makes comparative reports much easier to create

      OBIEE Con's:
      • OBIEE interface times out for long queries that involve extensive drill-down
      The analysis we perform is not limited to rote, summarization of transactional data
      Easier to identify the event in the OBIEE reports then submit a SQL query to the database to pull the transactional detail
      • OBIEE Excel 2007 download
      Selecting the ‘Excel’ download option still only returns 65K rows
      • Formatting is time consuming task
      Dozens and dozens of ‘clicks’ required to polish a dashboard
      When formatting a pivot table, there isn't an obvious way to change the 'fill' color in the upper left box that sits adjacent
      to the row labels and the first column

      Other Challenges:
      • Working with Unstructured Data
      Creating segmentations on-the-fly not practically possible
      Temporary tables cannot be inserted into the production environment
      Exploring Oracle APEX as a solution
      Have to download to Excel and then summarize against a lookup
      Analysis often merges non-Oracle data with results from OIBEE reports

      • Analytics
      Our forecasting code doesn’t run in production
      Isn’t available within the OBIEE interface
      Resulting datasets downloaded into Access for aggregation
      OBIEE has some time series functions but very difficult to perform rigorous validations and monitor accuracy without having to customize the XML and PL/SQL options on the ‘advanced tab’ of the query design window

      • Dates
      We’ve encountered some issues with dates that we did not have with OBIEE v10
      The “Month-Year” date format in OBIEE downloads into Excel as a ‘text’ value instead of an Excel Date value with a “MON-YEAR” format

      Conclusion: Oracle Business Intelligence is a powerful platform for summarizing data within a DW environment. Despite OBIEE’s interface and feature improvements, its usability remains clumsy with complex queries requiring skilled coders.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user7017
      Consultant with 51-200 employees
      Vendor
      Essbase and EPM Integration Improvements in OBIEE 11.1.1.7
      One of the major new feature areas in OBIEE 11.1.1.7, but which has so far got very little attention, is the significant improvement in integration between Essbase, the Hyperion EPM Suite, and OBIEE 11g. The integration between EPM Workspace and OBIEE’s Presentation Services which disappeared when 11g came along is now back, along with installation and security integration, a new version of SmartView that (properly) supports OBIEE as a data source, and the ability to spin-off aggregates from the RPD into Essbase ASO cubes. Now some of these features of course made an appearance in the earlier, 11.1.1.6.2 BP1 release, and integration between OBIEE 11g and EPM Suite has been happening on-and-off right back from the OBIEE 10g days, but where we’re at now with OBIEE 11.1.1.7 is the…

      One of the major new feature areas in OBIEE 11.1.1.7, but which has so far got very little attention, is the significant improvement in integration between Essbase, the Hyperion EPM Suite, and OBIEE 11g. The integration between EPM Workspace and OBIEE’s Presentation Services which disappeared when 11g came along is now back, along with installation and security integration, a new version of SmartView that (properly) supports OBIEE as a data source, and the ability to spin-off aggregates from the RPD into Essbase ASO cubes.

      Now some of these features of course made an appearance in the earlier, 11.1.1.6.2 BP1 release, and integration between OBIEE 11g and EPM Suite has been happening on-and-off right back from the OBIEE 10g days, but where we’re at now with OBIEE 11.1.1.7 is the delivery of a number of things that customers have long been asking for, including:

      • The ability to run OBIEE from within EPM Workspace, with single sign-on between the two
      • Shared security provisioning and organisation between Essbase and OBIEE, through application roles and policies
      • The ability to install Essbase and the other EPM tools into the same WebLogic domain as OBIEE, using a single installer
      • A proper Excel (and Word, Powerpoint, Outlook) add-in for OBIEE, with the ability to author reports as well as run existing Answers-authored ones

      This is actually one of a number of new feature areas that came with 11.1.1.7 that have had little publicity; as well as better Essbase integration, there’s actually now support for multi-tenancy in the RPD and catalog, Hadoop integration (which we covered in a blog post last week), the View Suggestion Engine, the inevitable changes to MUD, and quite a few others, some of which I’ll try and cover in the next few days and weeks, but for now let’s look at these new Essbase/EPM integration improvements, starting with installation of Essbase and its related tools into the OBIEE WebLogic domain.

      As I mentioned back in my OBIEE 11.1.1.7 New Features posting a few weeks ago, the OBIEE product installer now offers Essbase as an installation option alongside OBIEE, Real-Time Decisions (RTD) and BI Publisher. As with RTD, Essbase isn’t included in the base OBIEE+ license, but it is included in Oracle BI Foundation Suite, the product package that Oracle encourage new customers to take out an includes OBIEE, Scorecard & Strategy Management, Essbase and BI Mobile. Selecting Essbase during the install process installs it, and the other EPM Suite tools, in the same WebLogic domain as OBIEE, and you can see Essbase within Fusion Middleware Control as a product – separate from OBIEE – that you can manage and monitor.

      Essbase Server, and Essbase Studio (the client/server tool used to design and build Essbase cubes) are also now controlled and monitored through OPMN, something that’s been a feature of EPM Suite for several releases now but which is, of course, new for OBIEE.

      [oracle@obiee11117 ~]$ cd /home/oracle/obiee/instances/instance1/bin
      [oracle@obiee11117 bin]$ ./opmnctl status
      Processes in Instance: instance1
      ---------------------------------+--------------------+---------+---------
      ias-component | process-type | pid | status
      ---------------------------------+--------------------+---------+---------
      essbasestudio1 | EssbaseStudio | 12682 | Alive
      essbaseserver1 | Essbase | 12685 | Alive
      coreapplication_obiccs1 | OracleBIClusterCo~ | 12686 | Alive
      coreapplication_obisch1 | OracleBIScheduler~ | 12687 | Alive
      coreapplication_obijh1 | OracleBIJavaHostC~ | 12683 | Alive
      coreapplication_obips1 | OracleBIPresentat~ | 12684 | Alive
      coreapplication_obis1 | OracleBIServerCom~ | 12689 | Alive
      [oracle@obiee11117 bin]$

      So something that’s been an issue for EPM customers upgrading from OBIEE 10g to 11g was the removal, at the time, of the ability to integrate OBIEE’s Presentation Services within EPM Workspace, and the SSO link between the two products. Back with OBIEE 10.1.3.4 there was an admittedly complicated but supported and working process to integrate the two products together, allowing EPM Workspace customers to “skin” OBIEE to look like Workspace and run the two products together, albeit with separate report catalogs, security models and so forth.

      This, coupled with the removal of OBIEE’s Hyperion custom authenticator for the RPD left many EPM Suite customers upgrading to OBIEE 11g in the lurch, leading to workarounds such as this one that we put together recently for one of our customers. Well this integration (mostly…) is back with OBIEE 11.1.1.7, so let’s see what it does, and what functionality is still missing compared to OBIEE 10g.

      First off, Essbase and EPM Suite as installed as part of an OBIEE installation isn’t quite the same as EPM Suite installed standalone; most importantly, Essbase in this OBIEE incarnation has a different security model than “standalone” EPM Suite, in that it uses the same system of application roles and policies that the Fusion Middleware 11g-centric OBIEE 11g does, rather than the Shared Services and groups that standalone EPM Suite does. Also, the OBIEE 11.1.1.7 install installs just the following EPM Suite products:

      • Essbase Server, including Essbase Agent, Essbase Studio, Essbase Administration Services, Provider Services
      • Financial Reporting
      • Calculation Manager
      Therefore you don’t get Planning, Web Analysis and so forth, and you can’t subsequently install them into the domain and Fusion Middleware Control afterwards – so think of Essbase and the EPM Suite tools in this context as an add-on and complement to OBIEE, not a full installation of EPM Suite in their own right. Moreover, the majority of Essbase administration tasks which for standalone EPM Suite installs are performed through MaxL, Shared Services and EAS are performed through Fusion Middleware Control, and Essbase high-availability and clustering works different within this context, for example. The standard product architecture diagram for OBIEE and Essbase combined within the 11.1.1.7 release therefore gets updated, with a number of products added to the Java components, and System components part of the diagram, like this:
      Now, when installed as part of OBIEE 11.1.1.7′s WebLogic domain, EPM Workspace is available at http://[machine_name:port]/workspace, and when you launch it you’re presented with a view into the BI Catalog, and menu options to administer the various EPM and BI tools from one place. Within this catalog are both OBIEE objects such as analyses, dashboards and agents, and EPM objects such as Financial Reporting and SmartView reports.

      There are limits to this EPM/BI Catalog integration though – FR reports, for example, can only be opened using the File > Open dialog in EPM Workspace, with an error message showing if you just click on the report itself in the BI Catalog view within EPM Workspace. But SSO between Workspace and OBIEE seems to work (as in, you don’t need to re-enter your BI password when clicking on an analysis in the Workspace Catalog view) as both OBIEE and EPM are working off of the same Fusion Middleware security model, which (the lack of) explains why the feature disappeared for so long after OBIEE 11g was introduced.

      Now that OBIEE and Essbase share the same security, the need for the old HSS Custom Authenticator has now gone away, though of course this will only be of use if a customer has moved their Essbase installation into the OBIEE domain, with standalone EPM Suite installations still needing the security workaround mentioned earlier in this article. There’s no upgrade path from standalone EPM Suite installations to this integrated arrangement, so most probably any users of Essbase within this new 11.1.1.7 context will be installing it “net-new”, with the main objective being to enhance their existing BI setup rather than merging their separate BI and EPM platforms into one.

      As you’ve probably picked-up by now, much of this new integration ability is down to security harmonised across both Essbase and OBIEE, or more accurately Essbase now having an option to use Fusion Middleware 11g security rather than Hyperion Shared Services. So what does Essbase and FMW11g security look like in practice? Let’s head over to Fusion Middleware Control, in particular the Application Policies administration screen, to take a look.

      The big difference when Essbase runs as part of an Oracle BI domain is that authentication, and authorization for Essbase use Fusion MIddleware security rather than Shared Services or Native Essbase security. Although Essbase Administration Services ships with OBIEE 11.1.1.7, you should use Fusion Middleware Control to enable access to particular Essbase databases, and give permission to access tools such as Financial Reporting or Administration Services; the only security role for EAS and MaxL in this setup is to create the Essbase data and metadata filters; these filters are then assigned to users through FMW security resource permissions and application policies, which then are then granted to application roles and thereby to users.

      Whilst this probably seems like an over-complicated nightmare to traditional Essbase users, it does have the major advantage that one set of application roles granted to users within a Fusion Middleware system can cover both OBIEE and Essbase permissions, and there’s no need to link to Shared Services or support Native Essbase security. We’ll cover the implications of this more in some future blog posts, but this is the enabling technology that makes the rest of this integration make sense.

      With Essbase integrated into the OBIEE BI Domain, you can also now use Essbase as an aggregate persistence target, though this feature comes with the same (slightly strange) approach and limitations that we first encountered when it was first introduced with OBIEE 11.1.1.6.2 BP1; although there’s not the same requirement for the Essbase server only to be used for aggregate persistence, you still have to name the Essbase database in a particular way, it’s ASO-only, and the Aggregate Persistence Wizard still creates a separate ASO database for each aggregation (similar to Oracle Database materialised views) rather than one single cube covering all aggregations. In practical terms – I’m not sure how much you’d use this vs. creating your own Essbase cube in Studio against the whole RPD business area – but it might be useful for OBIEE developers who otherwise don’t know Essbase.

      So finally, the other major Essbase-related new feature in OBIEE 11.1.1.7 is SmartView, the successor to Oracle BI Office. But that’s a topic in itself, so I’ll cover that this in the next posting.

      Disclosure: My company is an Oracle Gold Partner

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Ariel Lindenfeld
      Director of Content at IT Central Station
      Community Manager
      Gartner's Magic Quadrant report says that OBIEE lacks good customer support. Have you found this to be the case?
      Based on Gartner's Magic Quadrant, Oracle's customer support, product quality and sales experience are chronic weaknesses of OBIEE. However, customers choose OBIEE due to its integration with other Oracle products. Are you a Real User of OBIEE? Have you found this to be the case in your organization? If you are a user or are evaluating OBIEE, add your comment below or write your own review. Share your opinion with our community!

      Based on Gartner's Magic Quadrant, Oracle's customer support, product quality and sales experience are chronic weaknesses of OBIEE. However, customers choose OBIEE due to its integration with other Oracle products.

      Are you a Real User of OBIEE? Have you found this to be the case in your organization?

      If you are a user or are evaluating OBIEE, add your comment below or write your own review. Share your opinion with our community!

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Head of Engineering at CloudBearings
      Consultant
      Top 20
      We used OBI EE for generating OOTB reports...
      We used OBI EE for generating OOTB reports and then for preparing few custom dashbaords for our clients as part of project. The product in terms of installation is simple but heavy and takes some time to generate your first report but when one ic comfortable can play easily with platform and this saves time. We have more than 250+ samples available on reporting, drill downs and graphical interactions which help you to prepare concise reports in one report. The ESSBASE query engine makes it possible to pass complex BI queries to engine in real time and responsive also. Overall nice platform which focuses on web and mobile analytics as well.

      We used OBI EE for generating OOTB reports and then for preparing few custom dashbaords for our clients as part of project.
      The product in terms of installation is simple but heavy and takes some time to generate your first report but when one ic comfortable can play easily with platform and this saves time. We have more than 250+ samples available on reporting, drill downs and graphical interactions which help you to prepare concise reports in one report. The ESSBASE query engine makes it possible to pass complex BI queries to engine in real time and responsive also. Overall nice platform which focuses on web and mobile analytics as well.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Head of Engineering at CloudBearings
      Consultant
      Top 20
      Comprehensive BI tools, but lacks support for deploying multiple RPD on one BI server, direct access to RPD schema or model layers.

      Valuable Features:

      Oracle Business EE has a futuristic vision for BI Server capabilities with support for answers, flexible dynamic dashboard, intelligent untime query engine, web and mobile analytics and support for structured and unstructured data. OBIEE provides out of the box supports for Oracle ATG commerce catalogs and also have sample applications which enable users to come up with nice dashboards in relatively lesser time frames.

      Room for Improvement:

      However, OBIEE lacks support for deploying multiple RPD on one BI server, direct access to RPD schema or model layers. Also the overall solution is heavier relative to other products.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user5046
      BI Expert at a hospitality company with 501-1,000 employees
      Vendor
      Dashboards, semantic modeling are great. But needs improvement with visualizations and mobile.

      Valuable Features:

      Dashboards, semantic modeling

      Room for Improvement:

      Slow to market with visualizations, mobile functionality Ad-hoc analysis is tedious and lacks advanced capabilities

      Valuable Features:

      Dashboards, semantic modeling

      Room for Improvement:

      Slow to market with visualizations, mobile functionality Ad-hoc analysis is tedious and lacks advanced capabilities
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user3891
      Architect with 1,001-5,000 employees
      Vendor
      Solid enterprise BI platform but lacks coherence
      The unwieldy acronym OBIEE stands for Oracle Business Intelligence Enterprise Edition. The offering is a loosely coupled assembly of a dozen plus components (eight – by some other counts) both acquired and homegrown. Its beginnings go back 12 years ago to nQuire product which first became Siebel Analytics only to be reborn as OBIEE after Oracle's acquisition of Siebel in 2005 and then Hyperion in 2007. The story does not end here as Oracle continues its acquisition spree with the recent (2012) purchase of Endeca for its e-Commerce search and analytics capabilities. The current intermediate result is a solid contender for the Enterprise BI Platform, firmly placed at the top-right of Gartner's Magic Quadrant along with Microstrategy, Microsoft, IBM, SAP and SAS. Oracle's page for…

      The unwieldy acronym OBIEE stands for Oracle Business Intelligence Enterprise Edition.

      The offering is a loosely coupled assembly of a dozen plus components (eight – by some other counts) both acquired and homegrown. Its beginnings go back 12 years ago to nQuire product which first became Siebel Analytics only to be reborn as OBIEE after Oracle's acquisition of Siebel in 2005 and then Hyperion in 2007. The story does not end here as Oracle continues its acquisition spree with the recent (2012) purchase of Endeca for its e-Commerce search and analytics capabilities.

      The current intermediate result is a solid contender for the Enterprise BI Platform, firmly placed at the top-right of Gartner's Magic Quadrant along with Microstrategy, Microsoft, IBM, SAP and SAS.

      Oracle's page for Oracle Business Intelligence Enterprise Edition 11g summarizes the suite's functionality in following terms (direct quote, with claims about “cost reduction” and “ease of implementation” left TBD)

      • Provides a common infrastructure for producing and delivering enterprise reports, scorecards, dashboards, ad-hoc analysis, and OLAP analysis
      • Includes rich visualization, interactive dashboards, a vast range of animated charting options, OLAP-style interactions and innovative search, and actionable collaboration capabilities to increase user adoption

      And – by and large - it does deliver on the promises.

      One of the important features for the enterprise is integration with Microsoft Office (Word, Excel and PowerPoint). What Oracle has dubbed as “Spacial Intelligence via Map Based Visualization” represents a decent integration of mapping capabilities (not quite ESRI ArcGIS but a nice bundled option nevertheless – and no third party components!)

      Among other things to consider is tighter integration with Oracle's ERP/CRM ecosystems (no surprises here as every vendor sooner or later tries to be everything for everybody), and for the organizations with significant Oracle presence this would be an important selling point.

      Being redesigned with SOA principles in mind, OBIEE yields itself nicely to integration into SOA- compliant infrastructure. Most organizations choose Oracle Fusion Middleware for the task due to more coherence with OBIEE and the rest of Oracle's stack; but it is by no means a requirement– it can be run with any SOA infrastructures, including open source ones.

      For mobile BI capabilities, OBIEE offers Oracle Business Intelligence Mobile (for OBIEE 11g), currently only for Apple's devices – iPad and iPhone – downloadable from Apple iTunes App store. Most features of the OBIEE available in the corporate environment are supported on mobile devices, including geo spacial data integration.

      NB: Predictive modeling and data mining are not part of OBIEE per se (it cannot even access data mining functions built into Oracle dialect of SQL!) but they could be surfaced through it. Oracle Advanced Analytics platform represents Oracle's offering in this market.

      OBIEE ranks second from the bottom in difficulty of implementation (SAS holding the current record); coupled with a relative dearth of expertise on the market and below-average customer support, this should be considered in evaluation of the OBIEE for adoption in the enterprise.

      One interesting twist in OBIEE story is Oracle's introduction of Exalytics In-Memory Machine in 2011 – an appliance that integrates OBIEE with some other components such as Oracle Essbase and Oracle TimesTen in-memory database. The appliance trend resurrects the idea of a self-contained system in a new context of interconnected world, and Oracle fully embraces it with the array of products such as Exadata, Exalogic and now – Exalytics. By virtue of coming fully integrated and preconfigured it supposedly addresses the difficulties of installation and integration – at a price; this is designed to be a turn-key solution for an enterprise but its full impact (and validity of the claim) remains to be seen.

      So, to sum it up:

      Pro:

      It is a solid enterprise class BI platform with all standard features of a robust BI – reports, scorecards, dashboards (interactive and otherwise), OLAP capabilities, mobile apps,
      integration with Microsoft Office, SOA compliant architecture. It also includes pre-defined analytics applications for horizontal business processes (e.g. finance, procurement, sales) as well as additional vertical analytical models for the industries (to help to establish common data model)

      Contra:

      It is evolving through acquisitions and integration thereof which affects coherence and completeness of vision; no integrated predictive modeling and data mining capabilities,
      ranks rather low on ease of deployment and use as well as on quality of support; rather shallow (and therefore expensive) talent pool; with all being factored in, the TCO could
      potentially be higher than comparable offerings from other vendors.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
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