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Oracle OBIEE Technical Support

37b5e51e 21d6 4f0f 9542 9ce7655e81a8 avatar
Senior BI/DWH Developer at a tech services company with 501-1,000 employees
I can't rate technical support, because I don't ask for help from OTN. Whenever I find any errors or have any issues, I read solutions or best practices from forums or BI channels. view full review »
Anonymous avatar x60
BI Architect at a non-profit with 501-1,000 employees
Technical support has been nice. When we create a ticket, Oracle reps get back to us via email or phone depending on the severity of the incident. Some tickets take a while, and some don't take long at all. view full review »
3caab8c
Oracle OBIEE v12.x, v11.x SME Administrator at a manufacturing company with 501-1,000 employees
8/10 in general, but don't be afraid to raise severity if you're being essentially ignored. view full review »
34a3d6e4 b3bc 48b7 926f 5bbc20b50331 avatar
Business Analysis Manager at a retailer with 1,001-5,000 employees
8/10 view full review »
29f81baf 0210 4fcf a118 a0707b7c5e25 avatar
Oracle Architect at a tech services company with 51-200 employees
9/10. view full review »
Shyam.jpg
Consultant at a tech services company with 1,001-5,000 employees
An eight out of 10. view full review »
Anonymous avatar x60
BI Manager at a media company with 1,001-5,000 employees
Five out of 10. Sometimes good, sometimes bad. view full review »
Ef55014f 1e1b 4fe8 8a0a cc1f35180644 avatar
BI Team Lead at a tech services company with 51-200 employees
Seven out of 10. There is not much technical support. Sometimes, I have to find the solution myself. view full review »
Anonymous avatar x60
Consultant at a tech services company
Good. view full review »
Anonymous avatar x60
Global Supply Chain Manager at Cisco
We have a lot of companies such as Windows and we chose the best IT teams. They have good architecture and we will do the screening and get the best to resolve the issues. view full review »
C4afd2cc 4bfa 4795 89c9 2b5dd2883ac9 avatar
Business Intelligence Consultant at a tech company with 501-1,000 employees
8/10 view full review »
Anonymous avatar x60
Lead Business Intelligence Analyst at Jade Global
Technical support is good, but you don’t get immediate response from them. If you follow up with them, then they will help you out. view full review »
Anonymous avatar x60
Manager Of Capital Improvement Program at a tech services company with 1,001-5,000 employees
Oracle support was helpful when we needed them for installation and configuration. They provided excellent support. view full review »
Anonymous avatar x60
Global Business Intelligence - Technical Architect at a pharma/biotech company with 1,001-5,000 employees
Technical support is okay. I will put it that way. We had our own ups and downs. As a company, from our side, we are platinum customers to Oracle. I don't want to go through the regular route of technical support. We know what we are asking. I'm not that new at this. I don't want to go through a 10-step process to reach somebody, because we work with them to correct some of their product issues. Apart from that, we get assistance. I won't say we don't get it, but we also had a structured model to interact with Oracle and that they are getting better at that. I came to know that in 12c. They are making it easy for us to give our issues to them. They have the ability that we can click on a case and give them whatever they need. Hopefully, that should solve our problem with Oracle. view full review »
Anonymous avatar x60
Systems Engineer at DMS
I would give the technical support a 60/100 rating. At times, it is difficult for us to get support, especially at the skill levels and due to the regions to which we have been allocated to in terms of support; that is also an issue. The expertise is in that particular domain like for the BI, ETLs, etc. For the modeling-related technical skills, they are lacking a little bit, as opposed to the ERP and the other domains. view full review »
F7db787e 5027 47c1 9fbe 2a069f6a7a89 avatar
Director Of Business Intelligence at Enlivant
I do use technical support with this subscription on any issues that we encounter, except for cloud-based systems. We already gave them product bugs. They are addressing them in patches. I think they are pretty good. Oracle always has someone who will respond to you, depending upon the severity levels involved. view full review »
Anonymous avatar x60
Vice President, Business Intelligence and Analytics at a financial services firm with 1,001-5,000 employees
Opening a ticket with the support team can be frustrating. It takes a long time to resolve the issue. view full review »
Anonymous avatar x60
Cloud Architect at IEEE
I don’t know about technical support these days. Overall, Oracle support is not that impressive, which it used to be. We are living with it. If you have a stable product like Oracle, if it’s going good, most of the time, it's fine. The only challenges come whenever you try to upgrade, and then it'll be a little rocky for a while. You'll be okay, but during that rocky period, you don't get enough support. There isn’t enough documentation. It's a huge product. Those are some of the challenges. view full review »
Anonymous avatar x60
IT Manager at a healthcare company with 1,001-5,000 employees
Oracle support is sometimes pretty vague, and the way they analyze the issue or try to troubleshoot, it's very timely. It takes a long time. view full review »
Anonymous avatar x60
HRIS Development Manager at a tech company with 1,001-5,000 employees
The support is not great. It keeps going back and forth. It would definitely help to improve the support provided. view full review »
Anonymous avatar x60
Oracle Service Area Manager, India Delivery Centre at a tech services company with 1,001-5,000 employees
We get quite good support if we enter a service request, and so forth. It's good. view full review »
Anonymous avatar x60
Oracle Apps Consultant at a tech company with 1,001-5,000 employees
Support is good. view full review »
Anonymous avatar x60
IT Project Manager at Sony DADC
Technical support overall has been as good as can be expected. We've had to open up some TARs or some tickets with them. Overall, they've been fine. view full review »
Anonymous avatar x60
Director at a tech services company with 501-1,000 employees
I have no idea about Oracle ( https://www.itcentralstation.com/vendors/oracle ) technical support because we have our own internal IT support for report writing. We just ask them and they solve it. view full review »
Anonymous avatar x60
Lead Engineer at a tech consulting company with 501-1,000 employees
We always have problems with Oracle ( https://www.itcentralstation.com/vendors/oracle ) support. When they cannot solve an issue, they always go around and around with it. Time passes and users get frustrated - the customer gets frustrated – getting the ticket closed. If there is an easy solution or they have come across the issue already, that’s when they are responsive. However, if they don’t know the answer right away, or if you don’t quickly hear back from Oracle, or if you don’t like the answer you get from Oracle, that’s when you can go through this; you might never get the solution. It’s better to just close the ticket and not waste that time. view full review »
Anonymous avatar x60
SSS3 at Caltrans
Technical support is excellent, very good. view full review »
Anonymous avatar x60
Senior Consultant at a tech services company with 1,001-5,000 employees
I would give technical support a rating 3/5. view full review »
Anonymous avatar x60
Senior IT Manager, HR Legal Payroll and GRC at a tech services company with 1,001-5,000 employees
We haven't been using the support as much. We have contractors and consultants that we're working with already that provide us that help as an alternative service. view full review »
Anonymous avatar x60
Sr. Analyst - Business Applications at a software R&D company with 1,001-5,000 employees
Technical support is quick actually. I've been communicating with those guys regarding multiple issues. The support is good. They look into our issue and give the best possible solution to us. So far, it has worked out good. They're definitely knowledgeable. They are knowledgeable about the issues. They figure it out and give out multiple possible ways to approach the problem and find a solution. view full review »
Baab67ee a544 466a b241 06945040d94e avatar
Director, Application Development & Business Intelligence at BE Aerospace
The quality of Oracle tech support depends: if you get a good person, it's very good; otherwise, it's very bad. It's one extreme or the other. view full review »
026a46d7 174c 4b02 bc0e 78e1661a5dc1 avatar
Sr Software Engineer BI at IGT
I have used technical support in the past. They are okay. They're not that helpful at times, but the documentation is really good. They have documents to which we can refer. That's where they're pretty useful. view full review »
Anonymous avatar x60
Senior Manager at a tech services company with 1,001-5,000 employees
Technical support are very knowledgeable because this product has matured a lot from where it was initially. view full review »
C7b1a37a d8c1 4c5f bf26 128ab9728b77 avatar
Business Intelligence Consultant at a tech company with 1,001-5,000 employees
Technical support is excellent; there are many companies specialized in delivering technical support for OBIEE. view full review »
Anonymous avatar x60
Oracle BIEE Consultant at a tech consulting company with 1,001-5,000 employees
I rate technical support 5/10. I am not sure about others, but the technical support I had from Oracle Support was often delayed or they couldn’t solve the problem. view full review »
F1e700ed cd42 446f ba44 2c1f279ecca8 avatar
Senior Professional Services Consultant Manager at a tech services company with 51-200 employees
No technical support has been requested so far from the vendor. view full review »
Anonymous avatar x60
Solutions Architect Hyperion at a retailer with 1,001-5,000 employees
We use partners for Oracle, so when we ask for support, we are forwarded to the partner that works with the solution in question. They are really good. If there is an issue where I can just drill down or look into the online forums, I do that as well. view full review »
Anonymous avatar x60
Senior Analyst at a energy/utilities company with 1,001-5,000 employees
They are knowledgeable. Reaction times can take a while, but once you find the right people, they can solve any issue. view full review »
71855249 6a95 4a1c b58e 50eb09f02c79 avatar
BI Team Leader & Technology Consultant at a tech services company with 501-1,000 employees
Response times are good and some of the support staff is good, but not everyone. They ask for a lot of logs that are not related to the issue and it takes time for them to understand the problem. In some cases, we beg to do a WebEx just to show them the problem so they can figure it out and proceed. view full review »
Anonymous avatar x60
Director Of New Media at a university with 1,001-5,000 employees
Tech support is knowledgeable. We use the community, which is helpful. view full review »
Anonymous avatar x60
Programmer at a logistics company with 501-1,000 employees
They are good. We go to Oracle support when we have critical issues, otherwise we go to the community. view full review »
8c80d634 12e8 498f 984a 2c2590ab49e6 avatar
Consultant at Infosys Ltd.
We were able to get answers to our technical queries fairly quickly. I would rate the level of technical support at 8 out of 10. view full review »
04a71fac 541e 466e 940f 46f4f5cfba6c avatar?1439329614
Oracle BI & DW Consultant at a tech services company with 51-200 employees
average view full review »
Anonymous avatar x60
Business Analyst at a tech services company with 1,001-5,000 employees
When you open up SR Oracle has a list of things which they ask for. Being an end customer, when we open an SR, we give as much as information as we want and again the support person comes into the picture, and without reading what we have put through, they just has the same questions over and over. What version, what product, all that kind of things, which is not at all fair. view full review »
Anonymous avatar x60
Sr. Technology Engineer at a renewables & environment company with 1,001-5,000 employees
We've opened tickets and the IT side handles that. I'm more on the functional side. We send the request to IT and they open up the tickets, but the turnaround time is a little long. view full review »
Anonymous avatar x60
Programmer/Analyst at Lidestri Foods
We use a third-party hosting solution. A lot of the setup in technical maintenance is all handled through them. I know we've logged several SR's for several OBIEE issues. view full review »
0f800f03 4116 4c1a a4e9 5508ec79a158 avatar
EPM/BI certified Consultant, Oracle ACE and TeraCorp Consulting CEO at a consultancy with 1,001-5,000 employees
The technical support for EPM is bad. I don't remember anytime that the service support help me in something. The problem is bigger when you have a environment with more than one product like Hyperion Planning and ODI. This happens because the products have different owners within Oracle and then different supports and because this if, you open a trouble ticket of loading data to planning and you say the words ODI, you'll be pushed around the two separate support teams indefinitely, even if your company has an Oracle support director just for you. view full review »
F8428e41 b359 40f8 aade 52cb430f3b7a avatar
OBIEE Technical Lead at a government with 1,001-5,000 employees
Oracle provides good support, but the community is the place to go. Online experts, bloggers, conferences and the ACE program all contribute to a huge knowledge pool. view full review »
Anonymous avatar x60
Sr Director Enterprise Business Systems at a K-12 educational company or school with 1,001-5,000 employees
We just dropped our maintenance with Oracle last year and have gone to a third-party service provider. It was less than half of the cost, and we didn't see the value of the money that we were spending at the time with Oracle. view full review »
Anonymous avatar x60
BI Consultant at a tech services company with 501-1,000 employees
6/10. view full review »
E81e6871 63c5 4bfd a688 8f2e5d0a1715 avatar
Oracle Hyperion Consultant at a tech services company with 51-200 employees
It's satisfactory. view full review »

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