What is Oracle Service Cloud?

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Also known as
Oracle RightNow
Oracle Service Cloud customers

Pacfico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Oracle Service Cloud Reviews

4.4 out of 5 stars
 (9)
Crm report from it central station 2017 10 14 thumbnail
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM.
234,133 professionals have used our research on 5,903 solutions.
Crm report from it central station 2017 10 14 thumbnail
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM.
234,133 professionals have used our research on 5,903 solutions.

User Assessments By Topic About Oracle Service Cloud

Oracle Service Cloud Consultants


Request a call with one of our top consultants and experts in Oracle Service Cloud. (Add me to this list.)
265b5d24 8760 410c a210 825593b1d10d avatar
39
I am a Certified Oracle RightNow CX Implementation Consultant having worked on implementations and convergence projects in both the Retail and Travel sectors within Europe and North America. I am a committed whisky enthusiast and have hosted online tasting events for some innovative and well... more>>
Anonymous avatar x100
11
Senior Consultant
My background is with CRM Applications (primarily focused on the RightNow option, however I have experience in implementing, and maintaining many others). Over the years I picked up a lot of experience and tools to ease the transition from one CRM to another, from large data dumps, integrations... more>>

Sign Up with Email