Oracle Service Cloud Benefits

Justin Dillow
Configuration Engineer III at Harte Hanks
It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers. View full review »
reviewer963333
Oracle Service Cloud Developer
* The OSC has been a great help, providing guides for agents, chat and help desk, surveys, etc. * It's easy to document and work on customer cases. * It has an amazing and very powerful reporting. View full review »
Thomas Oates
Manager at a tech vendor with self employed
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers. View full review »
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: March 2020.
408,726 professionals have used our research since 2012.
reviewer974331
Solution Architect - Oracle CX Cloud
Being the platinum partner of Oracle, we did the implementation for this client thus making the system work beyond their expectations. View full review »
Elmar Rudelstorfer
Process and Data Manager at Point of Origin
We had to manage the work of about 45 people in sales: 30 in retail, 15 in gastronomy. You need good IT skills to run the system well, and it's not lean to manage, though it's flexible and there are many possibilities for desired developments. View full review »
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: March 2020.
408,726 professionals have used our research since 2012.