Oracle Fusion Service Primary Use Case

Hitesh Kunchakuri - PeerSpot reviewer
Associate Consultant at University of California at Davis

During my stint with Capgemini, I used to work for Oracle as a client. Oracle Fusion Service was very good, and my company used it to support human resources, payroll, and expenses applications since the product worked quite seamlessly.

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Jules  Kouame - PeerSpot reviewer
Expert ERP - Manager MOA at Orange

For my company, I use its workflow management tools, and I oversee various aspects of their implementation, including training, customization, and other related processes.

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Omair Bokhari - PeerSpot reviewer
Head of IT Operations at Fatima Group

We use it for various purposes such as CRM and transportation management planning, including distribution planning and related functions.

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CRM
March 2024
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AjayKumar14 - PeerSpot reviewer
Operations director at FeatherThread LLP

Normally, we use the solution's SCM module and financial module to move from some domestic software to Oracle Labs.

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JK
software developer at IT Convergence

Oracle Fusion is a game-changer for businesses, especially when compared to the traditional on-premise EBS system. It is like having a powerful suite of modern ERP tools in the cloud, eliminating the need for hefty infrastructure investments. I can access it from anywhere, anytime, using any device, which is fantastic for our global operations. From managing customer relationships to handling HR tasks, supply chain operations, and project management, Oracle Fusion covers it all with advanced features.

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Mahesh-R - PeerSpot reviewer
Oracle Financial Functional Consultant at Tata Consultancy

I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and support after going live.

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IT
Group CIO at a construction company with 10,001+ employees

We use the product as an ERP for financial, HR, and procurement modules.

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Hosam Ebada - PeerSpot reviewer
Senior Manager, Business Applications at ROSHN l روشن

We use the solution for ERP and CRM.

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JD
Configuration Engineer III at Harte Hanks
  • Omnichannel customer support for multiple clients. 
  • The benefit of having ways to defer call volume like KBs and chat help reduces cost.
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Alioune Badara DIOP - PeerSpot reviewer
CEO at Wango

Our company helps clients with IT infrastructure services which include migration, implementation, and management of the solution. 

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Marcelo Lara - PeerSpot reviewer
Coordinate IT Operations at Enex

We are using Oracle Service Cloud as our ERP for our back office.

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Shalvin Narayan - PeerSpot reviewer
Head of ICT at a comms service provider with 501-1,000 employees

We are using a product for field force management. I'm head of ICT and we are partners with Oracle. 

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PT
IT Consultant at a tech vendor with 1,001-5,000 employees

My clients mainly use this tool for Supplier Chain Management purposes, as it serves the needs of their supply chain management activities.

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TO
Manager at a tech vendor with self employed
  • Knowledge management (KM)
  • Call center
  • Customer outreach and transactional processes

We are also starting to use OPA to build online interviews.

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NH
Oracle Techno Sales consultant at a tech services company with 201-500 employees

My client is a bank with a call center that receives customer complaints and routes those issues to different departments. They also have a service department that serves the other departments in the bank. Oracle Service Cloud has a Coral browser, which agents can use to log into the machine seamlessly rather than using the viewer or other solutions on the market. 

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ER
Process and Data Manager at Point of Origin
reviewer963333 - PeerSpot reviewer
Oracle Service Cloud Developer

Documenting call center customer interaction, transferring incidents between teams and the help desk chat.

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reviewer974331 - PeerSpot reviewer
Solution Architect - Oracle CX Cloud

We implemented Oracle Service Cloud for a building management company. They were very happy as their customers were able to call, chat and email their issues and these were closely monitored and were tracked regularly for resolution.

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AP
Head of Integration and NetSuite DUs at a outsourcing company with 501-1,000 employees

This product is used to provide and kind of service that is related to customer support.

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Buyer's Guide
CRM
March 2024
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: March 2024.
765,386 professionals have used our research since 2012.