Oracle Service Cloud Primary Use Case

Justin Dillow
Configuration Engineer III at Harte Hanks
* Omnichannel customer support for multiple clients. * The benefit of having ways to defer call volume like KBs and chat help reduces cost. View full review »
reviewer1271322
Head of Integration and NetSuite DUs at a tech company with 1,001-5,000 employees
This product is used to provide and kind of service that is related to customer support. View full review »
reviewer963333
Oracle Service Cloud Developer
Documenting call center customer interaction, transferring incidents between teams and the help desk chat. View full review »
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: September 2020.
442,194 professionals have used our research since 2012.
reviewer974331
Solution Architect - Oracle CX Cloud
We implemented Oracle Service Cloud for a building management company. They were very happy as their customers were able to call, chat and email their issues and these were closely monitored and were tracked regularly for resolution. View full review »
Elmar Rudelstorfer
Process and Data Manager at Point of Origin
Steering our salesforce. View full review »
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: September 2020.
442,194 professionals have used our research since 2012.