Oracle Service Cloud Pros and Cons

Oracle Service Cloud Pros

Thomas Oates
Manager at a tech vendor with self employed
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers.
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Oracle Service Cloud Cons

Thomas Oates
Manager at a tech vendor with self employed
We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product.
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2020.
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