Oracle Service Cloud Room for Improvement

Justin Dillow
Configuration Engineer III at Harte Hanks
* Social: The forums and cloud monitor are a bit clunky and frequently run into issues. The solution of upgrading to their SRM software does iron out much of the cloud monitor hangups, but the forums still feel like they are out of date. * Billable session: If you have a large customer base hitting your knowledge base articles, the billable sessions can get expensive very quickly. View full review »
reviewer963333
Oracle Service Cloud Developer
I think it is really good as it is but the chat routing could use some improvements. It is difficult to manage lots of queues since the agents can only have one profile. View full review »
Thomas Oates
Manager at a tech vendor with self employed
We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product. View full review »
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: March 2020.
408,459 professionals have used our research since 2012.
reviewer974331
Solution Architect - Oracle CX Cloud
Their mobile application for this product could be made more attractive as it currently has little functionalities. View full review »
Elmar Rudelstorfer
Process and Data Manager at Point of Origin
It's not lean to manage. View full review »
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: March 2020.
408,459 professionals have used our research since 2012.