The most valuable feature of the solution is that a company can maintain all of its HR data without any issues. The solution can support multiple things, like supporting and allowing users to use the payroll option and allowing a user to manage the payroll for all the employees across the globe, along with parts concerning expenses. Every company can use its expense management area, where you can include all of the expenses. Since each country has a different currency, if an employee travels from the USA to another country and wants to claim expenses in a currency other than USD, the application offered by the product works seamlessly without any currency conversion issues or other problems.

Suppose an employee of a company from the USA enters a ZIP code in Canada. In that case, it should allow such an employee to claim for his or her expenses from the company, as the application works completely fine and manages everything.

Oracle offers a wide range of applications, each capable of delivering significant value to our business. These applications enhance user experiences, effectively address various business challenges, and are truly valuable for conducting our operations seamlessly.

It is cloud-based, ensuring accessibility, scalability, and adaptability to diverse business environments. The sophisticated planning engines deliver precise information, enhanced by robust AI capabilities. It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes.

Oracle Fusion Service is a GUI (graphical user interface) based solution. The solution is completely cloud-based and very easy to access from anywhere. It's not mandatory to have the installation on your machine or the physical presence isn't required. The most important thing is that it's implemented all across the world, and you don't need to make any specific arrangements for it.

In my 15 years as an Oracle consultant, I have found that Oracle's strength lies in swiftly building and deploying enterprise applications globally. The modules, spanning various domains, efficiently automate multinational business processes within a few months. The real value emerges as these applications provide clear visibility into business transactions, enabling faster decision-making for management.

The most valuable feature of the solution is that customers can easily understand it. What we are delivering is very simple and optimistic.

The product's most valuable feature is an efficient fusion of finance and HR modules.

The customer profile, lead management, opportunity management and service management features are valuable.

• With add-ins, customer portal, custom apps, and APIs, there isn't much you can't do.
• The ability to use chat and an ever-evolving knowledge base allows us to reduce the cost per contact.

The solution changes the way clients work to make it easier and faster. 

The solution is stable and scalable with good technical support. 

• Web customer portal
• Knowledge base
• Incident and activity management
• Contact and organisation management
• Chat and skill-based routing
• Incident routing and escalation
• Outreach (mailshots) and feedback (surveys)

The knowledge base: The ability for a non-technical user to create business content that becomes end-user facing has been the easiest item to allow customers to get their answers fast and still have access to business-published data. Because it requires a non-technical personal to publish, the time to market for the content is rapid, and the end-users are able to see immediately any quick answers they may be searching for.

The routing of incidents/cases: The tool provides a very robust routing tool that a manager-level person can adjust at will based on the changing service needs. Because cases/incidents come from many sources, the tool has de-coupled the creation of the case and the routing of the case to the proper person/group. Depending on business, it is easy to route based on product line and translate to skill set the agents have who work the cases/incidents.

Pretty much the entire suite is valuable. The Knowledge Foundation and Advanced are best in breed with NLP technology. Proactive chat and customer portal are also extremely valuable to any service organization.

Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities. They have multiple scenarios to consider, such as warehouse management and international business operations managed from the UK. Additionally, they seem to have found a beneficial solution from Meraki to address their specific needs.

• Reporting
• Knowledge-base
• Incident management
• Chat
• Co-browse
• Smart Assistant
• Workflows

One of the good features about this product is, like many other cloud technologies, this product is meant for services. It was built with a base of providing services to the customers by providing knowledge-base articles and not just through a phone channel. It's more of an omni-channel suite.

I've worked with a lot of customers with whom I've worked with these product and also with other service cloud products and it takes a lot of other products into the market. But I've seen customers being more happy when they get whatever they're looking for in terms of customer satisfaction by reaching out to the market on a quick deploy.

If they want to increase their agents count in terms of scalability or in terms of integration or extending the product features, making new innovative edits and all that, it brings these features home to the customer easily.

I originally started using RightNow as an email management and knowledge management system, though the true value is providing a 360-degree view of the end users though all channels and base marketing.

• Incident management
• Workflow for transactions
• KM for general knowledge

The partnership we gained with Oracle has increased our rate of success. 

• Integrated survey tools and reporting: wide selection of included reports and ability to customize

Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.

Managing the sales staff with optional and obligatory tasks works well. The system is flexible if you have the necessary know how.

Love the power of reporting and dashboards. Also, I really like how easy it is to customize the OSC to fit most needs.

Well, all of the features are pretty great. We use it for incident management and FAQs. These are the features that are valuable to us.

• Self-service through the customer portal
• Knowledge management
• Omni-channel through CoBrowse
• CTI
• Chat, etc.

Basically, it is a suite built for providing services; the ability to connect to the customers is a highlight here by making use of all communication modes. A meaningful interaction with the customer in order to gather the utmost possible information to provide better solution makes the difference here.

Features including Chat, Co-Browse, SLA, Social Monitor, Knowledge Base, Smart Assistant, etc., are found most valuable.

Everything is managed by Oracle, so they have security in place. We rely on the vendor for that.