I rate the technical support an eight to nine out of ten.

I am satisfied with customer support provided.

Their responses are generally timely, and in cases of urgent requirements, escalation is always an option. I would rate it eight out of ten.

The solution’s technical support is good.

Whenever I raised a service request, I got good experience and solutions to my problems from the technical support team.

We receive support services from Oracle partners. They provide good support.

If you have a problem, you will always be able to get in touch with someone that can help. The support is top notch. They also are great at using client input to see where they can improve the product.

Technical support is very good. 

The most important aspect of Oracle Service Cloud has been the support. We have a service manager and we are constantly contacting our specialist for help with many areas, such as networking, database, and applications. We always have the access to a specialist which is very important to us.

Their technical support is quite good.

Customer support is excellent with the dedicated Oracle Service Cloud portal, knowledge base and support lines.

Technical support is excellent.

Customer service is fair. I have seen improvements in response time over the past year. Customer success managers are a valuable asset that can be leveraged if you do need assistance navigating the customer support landscape.

Many of the technicians have a deep level of knowledge.

They are a little late to respond to queries.

The Oracle Support team finds solutions; I would give them a 7 out of 10.

Technical support is an 8 out of 10.

They are knowledgeable in a certain way. They definitely are knowledgeable in terms of the product, but when it comes to implementing the product to a vertical industry, I think they lag a little behind on that. I don't expect them to be an expert in all the business areas because their job is to sell the product. Our job, people like me, is basically to implement for our customer and that's where non-Oracle expertise comes into the picture.

Customer service is very good.

Technical support is very good.

Customer service is very good. However, Oracle has been "restructuring" so we have had high turnover of Sales and CSMs on our account.

Technical support is very good, especially once you learn the right language to get your requests heard.

My customer service team that I work with is great.

This one is tricky. Their tech support does need improvement, mostly around how long it takes to fix an issue.

Customer service is 9/10.

Technical support is 9/10.

Technical support from Oracle is available if we have any issues.