I use Oracle Database Services along with Oracle Fusion Service. Before I joined the team in my company, there used to be an ERP application, which was a legacy solution that was moved to the cloud deployment model in 2020. Before moving to the cloud, my company was dependent on Oracle Database Services and the legacy application, but after moving to the cloud, there is only one application we currently work on in our company.

I have experience working with NetSuite, and I am also familiar with certain locally developed software solutions.

I also work with Workday. Oracle Fusion Service is better than Workday. Workday is very specific to SCM, while you can use Oracle Fusion Service across all the domains.

Our company was previously using EVS.

We are using NetSuite as well. In comparison, Oracle is more suitable for enterprises.

I have used other CRMs like SFDC, but this is by far my favorite and go-to solution for almost all applications.

We did not previously use a different solution. Oracle RightNow is the only solution in the market that offers a true omni-channel experience and a native joined-up approach between service, sales, marketing.

We did not previously use a different solution.

In the past, I have used KANA (pre-2002) & CosmoCall.

We previously used a different solution. We switched because we needed to be able to offer omni-channel support and integrated knowledge.

I started deploying Microsoft Dynamic CRM in 2018 when it was just rudimentary. Now it's Microsoft Dynamics 365. I've also deployed other solutions, but those are CRMs focused on a small niche. They don't have a scope as large as Oracle's. Oracle has same engagement CRMs for banking, automotive, and extractive industries. Oracle draws on the fact that they have an extensive history with JD Edwards, and all of this experience has been put into Oracle CRM, so it is a more robust solution than other CRMs.

This is my first experience working with a cloud CRM tool like Oracle RightNow.