Oracle SOA Suite Customer Service and Technical Support

Sven Bernhardt
Solution Architect at a tech services company with 201-500 employees
The level of technical support is satisfactory, but it depends highly on the affected components and on the way the error can be described and what information can be provided, e.g. by providing a reproducer or a detailed error log. There is also a lot of documentation. In addition, the development community is also responsive and provides a lot of information in the form of blog posts, webcasts, and presentations. View full review »
Robin Saikat Chatterjee
Head of Oracle Exadata Centre of Excellence at Tata Consultancy Services
We have had some very good interactions with some support engineers, but felt there were others who were not up to the mark. Hence, sometimes it is useful to reopen unsatisfactorily closed SRSs in a different timezone . View full review »
SysArch830
Systems Architect, IT Project Leader at a energy/utilities company with 10,001+ employees
Technical support has been good. View full review »
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