Oracle SOA Suite Customer Service and Technical Support

Sven Bernhardt
Solution Architect at a tech services company with 201-500 employees
The level of technical support is satisfactory, but it depends highly on the affected components and on the way the error can be described and what information can be provided, e.g. by providing a reproducer or a detailed error log. There is also a lot of documentation. In addition, the development community is also responsive and provides a lot of information in the form of blog posts, webcasts, and presentations. View full review »
Robin Saikat Chatterjee
Head of Oracle Exadata Centre of Excellence at a tech services company with 10,001+ employees
We have had some very good interactions with some support engineers, but felt there were others who were not up to the mark. Hence, sometimes it is useful to reopen unsatisfactorily closed SRSs in a different timezone . View full review »
it_user522150
Enterprise Architect with 1,001-5,000 employees
We have been happy with the response we get. We have a huge license that we own, so Oracle does try to keep us happy. View full review »
Find out what your peers are saying about Oracle, WSO2, Red Hat and others in Application Infrastructure. Updated: October 2019.
372,374 professionals have used our research since 2012.
it_user515586
Manager Development at a energy/utilities company with 1,001-5,000 employees
Customer Service: A four out of 10. Technical Support: A four out of 10. View full review »
SysArch830
Systems Architect, IT Project Leader at a energy/utilities company with 10,001+ employees
Technical support has been good. View full review »
Find out what your peers are saying about Oracle, WSO2, Red Hat and others in Application Infrastructure. Updated: October 2019.
372,374 professionals have used our research since 2012.
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