Oracle Solaris Customer Service and Technical Support

Diego E. Aguirre
Oracle ACE - Specialized in Systems Technologies at a comms service provider with 10,001+ employees
Customer Service: Customer Service is available 24 hours a day, 7 days a week, by phone and web service where you can open a case, upload files, and an engineer can be assigned in less 3 hours depending on severity of the case. Technical Support: The technical staff and field engineers who interact with customers are really professional, capable, have very good dispositions and they work with a high level of excellence. View full review »
Daren Ferreira
Infrastructure as a Service Manager
Oracle customer service is slow at times. I typically find my solution before they do. This is not to say they aren't helpful, rather I just have a better time finding answers than they do. View full review »
Marcel Hofstetter
Oracle ACE "Solaris " / CEO / Enterprise Consultant at JomaSoft
Oracle offers a good online support portal called "My Oracle Support", which includes a big knowledge base. Because Oracle is a very large organization, it sometimes takes a bit too much time for support requests to reach the right support engineer. View full review »
Find out what your peers are saying about Oracle, Canonical, Microsoft and others in Operating Systems (OS) for Business. Updated: September 2019.
371,355 professionals have used our research since 2012.
it_user522021
IT Specialist at Bureau of labor statistics
I think Oracle is great in support. We have 24/7 support and anytime that we have any technical hardware or software issue, then we can call and get help. View full review »
it_user321234
Director at a construction company with 1,001-5,000 employees
Good. I think it's good. View full review »
Find out what your peers are saying about Oracle, Canonical, Microsoft and others in Operating Systems (OS) for Business. Updated: September 2019.
371,355 professionals have used our research since 2012.
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