We have a different team for contacting Oracle's technical support.

Oracle customer service is slow at times. I typically find my solution before they do. This is not to say they aren't helpful, rather I just have a better time finding answers than they do.

I have contacted the product's support team whenever there was a glitch or when the tool was offline. My company normally contacts the product's supplier to be able to communicate with Oracle's support team. Sometimes, Oracle sends our company an email stating that some maintenance work is being carried out. I am happy with the support provided by Oracle.

We've contacted support in the past. They are helpful and responsive. 

Our standard platform is VMware and Oracle Solaris runs fine on VMware, but if you have VMware running on it, you do not get support.

Oracle support is good. The only this is that it is expensive. At the end of the day, if you are on Oracle support you are sorted out quickly. They are very responsive and knowledgable. If you are not on Oracle support you have to support it yourself and figure out what the issues are without their assistance.

With Oracle, everything is together and it comes nearly with all the patches and it's really great. If you put it on Oracle hardware, everything is there and it still works with Oracle. Once it's in installed the only issues that may arise are performance issues, and that may be a configuration problem on your end. 

At the end of the day, Oracle support will support you, and they will sort you out. They normally release patches on a regular basis. It used to be a monthly basis, however, I think now it's a quarterly basis. Those patches can help you if there's a new hardware release, which is not on your old Solaris environment.

The technical support is helpful and the response time depends on the severity of the problem. 

The technical support is on point and is always helpful.

Occasionally, when there's a support call, there might be instances where we don't receive immediate technical assistance. However, based on my extensive experience in support, I understand that solutions can be delivered promptly. Overall, Oracle's support is reliable and effective, I would rate it nine out of ten.

We're quite satisfied both with technical support and the product itself. Support, for example, is responsive, however, we have a very low number of calls with Oracle due to the fact that we find this application very stable.

A lot of resolutions are already available in the product's knowledge base. Thus, we don't have to contact the support team frequently.

The technical support is very responsive and user-friendly. I do not see any problem with their current speed of response.

We had a challenge in terms of reaching out to the support. We had an issue installing Oracle Solaris in our lab environment and we had problems with configuring it with Linux.  We had a very hard time reaching out to Oracle support to fix the issue.

The technical support services are fine. However, the team could be more knowledgeable.

Customer Service:

Customer Service is available 24 hours a day, 7 days a week, by phone and web services where you can open a case, upload files, and an engineer can be assigned in less 3 hours depending on severity of the case.

Technical Support:

The technical staff and field engineers who interact with customers are really professional, capable, have very good dispositions and they work with a high level of excellence.

We used to deal with technical support for this product. However, because it's older and things have not been changing, we have not had any recent experience with them.

I rate technical support at 9.

For Oracle Solaris 11, I rate customer service and technical support a 7/10. For Solaris 10, 6/10.

Oracle offers a good online support portal called "My Oracle Support", which includes a big knowledge base. Because Oracle is a very large organization, it sometimes takes a bit too much time for support requests to reach the right support engineer.

Oracle's technical support is good but slow.

Technical support has been very good. We've had very good success with it, better than we've had with other vendors. They're very fast; good resolution time; good escalation in the hierarchy also.

I would rate its customer service and support an eight out of ten.

The technical support was satisfactory.

They're straightforward. Honestly, I don't have constant contact with customer services, but the few contacts that I have had were fair enough. Oracle professionals always had a suitable behavior and an appropriate attention to problems.

When my clients needed technical support, the level of customer service was excellent because most field engineers are ready to solve any problem almost instantly.

When critical problems come up and the first level of engineers is not able to solve the issue, the problems are forwarded to more experienced specialist and it is enough to solve the issue quickly.

Experience with Sun support was absolutely fantastic, but it deteriorated a little when Oracle support took over.

Oracle Support is generally good, although in support requests, there can be a feeling that they are sticking to a script rather than answering the question. My perception is it increases time to resolution. For higher-priority calls, once you get through first-line support, things tend to get better.

Customer service is what you would expect from a large multi-national company... but I rarely call support. The online tools are great.

The online tools are great, but the phone folks could use a little more training. But I rarely call them, as the online tools work %90 of the time.

Sun Microsystems customer service was superb!!! (My first love sunsolve.sun.com.) When Oracle initially took over, their customer service was just pathetic, but it slowly improved. It’s always hard to maintain the same standards and I can understand it’s tough in the initial phases. I would say, from my experience, there is still room for improvement in this area.

Technical support is good, as it’s divided into different levels. Sometimes, it takes time before L1 escalates to L2/L3 and that sometimes is frustrating (sometimes :-) ).

I think Oracle is great in support. We have 24/7 support and anytime that we have any technical hardware or software issue, then we can call and get help.

Good. I think it's good.

Oracle support is getting better.

Not available.

Technical support is reasonably good, 6/10. Sun support used to be better, more technical. Oracle support for Solaris is probably more persistent, but you have to go through more stages to get to a high technical level. When the problem requires more than one type of support, the delay might be significant.

The last time I had to deal with tech support was probably five years ago.

You DO need to know how to work with support, they do have all the information, and the means to figure out a problem, but like any support division, not always the easiest to engage with.

I rate technical support in Korea very high.

I will rate technical support as excellent.

The level of customer service varies depending on the geo zone, but mostly Oracle support is very good and quick with providing the resolution for problems.

Technical support is pretty good. Sun used to support it, and now it’s Oracle. We use technical support mostly for the database, and now both the software, the OS, as well as the hardware, are all from the same vendor.