Oracle Taleo Room for Improvement

Kumar Madhur - PeerSpot reviewer
Service Delivery Project Manager at HCL Technologies

Currently I think Oracle is more inclined towards investing in ORC, which is the Oracle Recruiting Cloud application. In terms of Oracle Taleo as a product, there are a lot of things which can be developed; most feedback which I have heard from customers is about the dashboard and the home page, both of which are quite basic. It is not very user-friendly yet, and they do not have visibility.

HR people are more inclined towards the graphical representation of how recruiting is going on within their organization, so that is not something which Oracle should be avoiding.

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KM
HR Supervisor at a construction company with 5,001-10,000 employees

There are functional issues based on the system that we're currently using. This has nothing to do with Taleo.

There are always going to be little caveats here and there that you might not have known about as far as changes are concerned, however, it's not business-oriented to the point where the business shuts down. It's just modifications that we have to do on a functional basis.

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it_user322794 - PeerSpot reviewer
LMS System Administrator and EMR Instructor at a healthcare company with 1,001-5,000 employees

Customer support. It is very cold, you put a ticket in and you might get a response back an hour or two later. For example I have a problem now, and there is absolutely no-one that can answer my question. They may get back to me five, six or seven hours later and ask a follow up question. So a simple question can take two or three days to resolve. Because they our based in California and we are on the East Coast, if they follow up with me after 5pm I don’t see the question until the next day. Therefore you play this tag game and unfortunately by the time they tell me they are looking in to it, I have already moved on. I may have created a work around, or they just tell me the problem no longer exists and still have no answer of why it messed up in the first place. It can be anything. They don’t have a good triage. I know if it’s a level one they get back to you. But if they say they have a bug, it can take months.five months, six months, a year. There is a user website and we have a service request open for nine months and it’s still waiting to be implemented. If I ran my department like that I wouldn’t be running it very long. You are at the mercy of them, as it’s up to them if your product is worthy enough of being reviewed. The other big thing with this particular product. They really need someone who is an expert in it. Because when you talk to a support rep and they don’t know the product, they can’t help. So you really feel there is noone there. Oracle says turn to consultants but if your company doesn’t have the budget. Then you are left talking to Oracle, and Oracle just doesn’t respond.

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it_user436098 - PeerSpot reviewer
Senior Manager, Oracle Applications Support at a comms service provider with 1,001-5,000 employees

I don't know, for my purposes it works fine. In terms of support, I have all the support I need. It's here in the cloud. It's very easy to put a req through. Very easy.

I don't have any negatives, as of now, because I don't use it too often. Usually when I post a req I have a couple of recruiters that work with me and I just push a couple of buttons on the e-mail and they send me candidates. So I have the candidates already. In the process I have to publish it for internal hiring, for maybe external hiring, and it was really, really smooth. Taleo is one of the products that really gave me very little pain. I'm not saying the same about HR Fusion. Because when Oracle claims that, "Oh, it's all on the business side," it's not. They started with one support person, expert of all experts, in my team. And now I have three. So it does require IT support. A lot.

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Prasan Edirisinghe - PeerSpot reviewer
Associate Architect-Technology at Virtusa Global

Taleo doesn't really provide us with the systems that we need. There are a few areas that they don't cover. 

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MG
HR IS at McDermott International

The bulk recruitment feature does not work well.

In the next release of this solution, I would like to see an Offer Duplication function that would work like the Requisition Duplication feature.

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DT
Human Resources Manager at a legal firm with 5,001-10,000 employees

It would be ideal if we could integrate the solution with Olympia. It would be helpful if we could add another support desk for an IT person. It would be great if the product was more interdisciplinary and could include IT.

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it_user286845 - PeerSpot reviewer
Education Resources Specialist with 51-200 employees
  • Copy down feature e.g. for pages, enrollments
  • Support
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it_user415632 - PeerSpot reviewer
HCM Solution Consultant - Project Manager at a tech services company with 51-200 employees

Although I know that the Oracle Development team is working on it for next releases, there are certain areas where functionality could be improved in the Learning Module (better integration with the other modules, and in terms of reporting).

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DE
Career Advancement Specialist at Smart Solutions, Inc.

I don't remember a lot of CRM-type functionality for our salespeople.

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it_user347679 - PeerSpot reviewer
HCM Cloud Consultant at a tech services company with 501-1,000 employees

When editing some components such as requisitions, the solution does not respond quickly in terms of performance, maybe because of the technology in which the solution is currently built.

Another enhancement would be to implement standard “Embedded Reports” for customers in Taleo recruiting. This is a new application integrated in Taleo. Now, the administrator of the application has to create the embedded reports from scratch and the administrator need to know about Microsoft Publisher.

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it_user521790 - PeerSpot reviewer
Sent Sales Exec at a financial services firm with 1,001-5,000 employees

The recruiting section needs work.

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LO
General Manager at a tech vendor with 11-50 employees

I don't see very valuable features in this product because it has an old way of interpreting ATS. It should be more flexible in managing datasets and data searches. The screening data is a long process in Taleo.

The interface isn't so user-friendly. It's a little bit dated.

The next release should have an option for video interviews. Also, it would be helpful to have a more flexible and integrated system for scheduling follow-up interviews and appointments. We should be able to integrate more easily with other HR systems.

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EV
Managing Director at a tech services company with 1,001-5,000 employees

The pricing could be improved.

In the next release, I would like to see new integration points to two new sourcing channels.

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Buyer's Guide
Benefits Administration
March 2024
Find out what your peers are saying about Oracle, Workday, IBM and others in Benefits Administration. Updated: March 2024.
765,234 professionals have used our research since 2012.