There is no technical support from Oracle but there is a community that provides good support. I rate the support a ten out of ten. 

I've never had to contact technical support and therefore cannot rate their services. 

We can get the solution from the solution’s website for free if we encounter any errors. Oracle’s support team should improve its response time. Our customers shout at us sometimes when we take a long time to resolve their issues because they are losing time on their businesses. We could not respond to the customers quickly because we were waiting for Oracle to respond to our queries. Once, when we logged an Oracle SR, the team kept on referring us to one technician after another.

Technical support is okay.

The solution leverage a passionate user community that is very, very informed. There's lots of documentation within the community that is quite helpful.

I've never actually contacted Oracle directly. I rely on what's online to assist me when I need to troubleshoot something.

I did, however, use the official support for VMware, and I took advantage of insights I could find from their community as well. I found VMware lacks clear documentation for a lot of items, especially if you were integrating with virtual storage other than VMware or Dell.

I have not contacted technical support.

Oracle VM VirtualBox has a platform where the support team responds to frequently asked questions by its users. Every time I have had issues with Oracle VM VirtualBox, I always get a solution from Oracle's online platform or GitHub. I rate the technical support an eight out of ten.

We have never had a need to use technical support so far. 

I needed support just once. It was mostly because I decided to do something that I should not have done. One of the machines that we have is a little older, so I decided to use a method to install a newer version of the operating system, which theoretically is not supported on the machine. There are lots of articles on the web where you can patch this and that to make it work. So, I did it, and unfortunately, it broke VirtualBox. I did not reach directly to customer support, but I posted a question in the community, and we agreed that what I did wasn't a good idea.

I have used Oracle technical support in the past for other products and I have been satisfied. But I never had to use technical support or any other resource to address problems I had using VirtualBox. There is not one situation where it was necessary.

I've had no experience with the customer service and technical support. I have been using the free edition of Oracle VirtualBox.

I've never had to contact tech support, as the documentation was enough for me.

I have never needed to speak with technical support.

I haven't needed to use customer service.

I have not had to use tech support as there is plenty of information available online.

We haven't needed to contact technical support. The consultant we used for the implementation answered any questions we had.

I don't really have any contact with support, because everything works fine. I haven’t had a chance to actually talk to them. Maybe not right now, but from previous engagements, I have some experience with Oracle support and also the community. I'm part of the OTN. I’ve been a partner of the OTN since before I joined my current company. Before that, for another engagement, they were using Oracle, and I decided I needed to know something. I logged in, I asked some questions, and people come on. That's how you learn. Nothing ventured, nothing gained.

I have very little to do with technical support. As I have been doing things for nearly 30 years, I solve any issues which may arise on my own. 

I don't have any experience with their technical support.

I have not needed to use their support. I have been able to resolve issues myself and/or via Google search.

I very rarely need support in VirtualBox because I utilize the documentation provided by Oracle. In my experience, I have never opened a service request for VirtualBox functionality because I find myself to work around what I need to run my environment. This is also due to the fact that I use VirtualBox in a lab environment and not in a production environment. So, for me, the technical support is not critical. 

We didn't need to reach out to technical support during testing, so I do not have any experience with them.

The level of customer service and support has been very good to date. No complaints there.

Technical support is good. We don't have any issues with the technical support.

The tech support is very good. I would rate it nine out of ten. 

We have a few issues so far, there's a few things that we're going to do to improve the speed, like when you play videos and things like that. Overall it's pretty good.

I have only used community support and there are a lot of technical guides and discussions that can guide you to a solution.

I've never had to use customer service.

I've not had to contact technical support, but the community support is good.

We are satisfied with the technical support.

I'm sure their tech support's really good.

I have not been in touch with technical support. Since it's open-source, I just downloaded it from the internet and we are using it fine.

I've never had to reach out to technical support.

Technical support is very good. We can find everything we need to resolve our issues in the support pages online.

I've never interacted with the customer service. All the information required was available in the documentation or in forums.

The documentation for technical support is excellent.

We have never ever had the need to use technical support.

I've not had to use customer service at all.

I've not had to contact technical support.

I've only ever had minor issues in the past, and, when I did reach out to technical support to get assistance, they were able to help. They seem to be quite knowledgeable and responsive. So far, I am satisfied with the level of service provided to my organization.

I never used technical support.

Tech support is helpful.

I've heard technical support is good, but I've never reached out to them for assistance.

Support from Oracle in general is good. I would give customer service a rating of four out of five.

Support from Oracle in general is good. I would give technical support a rating of four out of five.

I've never asked for support from customer service.

I've never asked for support from technical support. The issue I had was not important enough for me to need them.

I don't know if Oracle even has support for VirtualBox.

I have not used technical support because this is no support in Iran. I have used online help such as YouTube videos.