Oracle's tech support is good. They have different support levels. We use their premium support, which is 24/7

Support is good. Sometimes, the level one support staff who handle the tickets may lack sufficient knowledge. It seems they might be employing freshly graduated engineers. When dealing with complex security updates, it's occasionally necessary to escalate the issue to a higher-level manager or someone with deeper expertise in Oracle systems.

We have found support personnel of the EMEA region with whom we have interacted to be very knowledgeable. They were very supportive and had a very good grasp of both Linux and the product.

If I have issues with the solution, I read online documents or public forums.

I have used the solutions customer service plenty of times. In most cases, the support is pretty good. They have knowledgeable people working for them.

The customer service ranges from average to exceptional. We faced an issue with HBA NIC drivers that we could not solve and, at this point, we were told it was driver issue and they left it at that.

They provide excellent support services, I would rate it nine out of ten.

Regarding the support from Oracle, it's the topmost quality and leading the market of VM products. It's always very good. We've been very happy with their capabilities and support.

We've worked with technical support. We supplement it with our technical expertise. 

It was initially subpar.

It was initially subpar. The issue with LUN presentation was discovered by us and not by tech support. I would think tech support would have been able to at least point us in that direction. Lately, it has been difficult to route issues to the correct group. Once there, however, support has been adequate.

Overall, I am happy with Oracle's support.

I rate the solution's technical support a ten out of ten. I have used their support, and it is good.

We have support directly from Oracle and we haven't had any issues with it.

I have never contacted Oracle support. 

although we have technical support license. but from last five years we didn,t need any support. as we have technical skill set and product knowledge. . 

The technical support from Oracle is wonderful. They provide best in class support, which I experience whenever I talk to their support team.

The solution's technical support is quite good.

Technical support could be faster.

Technical support at Oracle has been better in the past. Currently, you get first-level support so it takes you a long time to get the correct level of support. 

Never had to open an SR. It's pretty stable. I did create ask some fairly technical questions about it on the My Oracle Support Community and got some great help there.

You should implement Oracle Database or Oracle Application over a virtualized environment. I recommend that you implement Oracle VM for this reason, but this doesn't mean that Oracle products are not supported over VMware or Hyper-V; it is supported but not certified. It means that if there is any problem with the Database or an application over VMware, Oracle will try to simulate the error on an Oracle VM not on a VMware one. If there is no issue on Oracle VM, they will ask you to contact VMware support.

It's the best support ever as you can open one SR across Oracle hardware, Oracle VM Server, Oracle Solaris or Linux, Oracle Database, and any Oracle Application.

I've used their technical support in the past and they are very, very good. I'd rate them at an eight or nine out of ten in terms of the service they provide.

Like a lot of environments, if you had a system down, that's a priority one issue, and they handle it well. I would put everything I own on their tech support. They have multiple support centers around the world, and you can follow the sun - which I have done to fix issues. That's outstanding.

If you have small questions, odd issues, it can take a while to get through tech support. That's typical, as your problem is not the default. Your problem is some complicated issue with an interaction between multiple pieces of software or multiple configurations, whatever it might be. Those kinds of issues are difficult to dissect and resolve. You'll go into this loop of, "Well, try this. Well, try this. Well, give us more information about this." I understand, however. That's just simply debugging. There's nothing to be done. It can just take a while. However, if it's a priority, if it's a P1, they're fantastic. They really do a good job.

I personally have not contacted technical support, but the site support team has.

There were no complaints, it was more of a support call. We have a contract in place, when we have some issues, we just call for support.

It has been a good experience working with Oracle support on Oracle VM. I didn’t have too many issues with that. Once in a while, we have to log bugs or issues in Oracle Bugzilla, which is Oracle's bug tracking system for Oracle Linux and Oracle VM.

Oracle is very good at supporting engineered systems, so if you’re using OVM on a PCA, you get good service. Otherwise, it’s pretty typical tier-one/tier-two tech support.

We have their 24/7 support. The hardware that we're using is Oracle hardware, and it is mandatory that you have the HW support. We also have field delivery engineers for the hardware support and premium support for Oracle Linux and virtualization.

Their support is perfect and wonderful. They respond immediately, but it also depends on the severity.

Great, the few times I have needed it.

Oracle technical support for OVM is one of the strong areas I've seen from Oracle support. The support staff are fairly knowledgeable on the product. I haven't had too many issues. When I had the few cases to open up as a port issue where they weren't able to help the surprising thing though with that is I haven't had to call Oracle support a lot for the product. It's a very stable product, very robust product. The number of tickets I've had to open up with Oracle have been minimal since I've been using the product heavily now for the last five years.

Oracle always works well in terms of support, and if you need extra assistance you can escalate your case, but at the moment I have never had to go so deep.

I've had to use tech support quite a bit, over the many iterations of the program. In the beginning, they were not so great. Now, they've also made great strides and learned their own product.

I've never reached out to technical support, so I can't speak to their level of service. I tend to handle troubleshooting myself.

Unfortunately, I didn’t see the same level of expertise as I see regarding Oracle Databases. Oracle must improve their support skills and knowledge base to help clients with issues.

We have experienced resources and we made a checklist of what we did with IBM and how to do it in SPARC. After that, we did not need much service and support. Software downloading and bug fix is pretty good with Oracle. We have had quick responses for case tickets from the available time zones.

Customer service is very good.

Technical support is very good.

We've reached out to technical support in the past and have been very satisfied with their level of response. We don't have a problem with them at all. We've had a good experience overall.

Initially, the tech support was horrible. But, over time, the support engineers have improved. I find the tech support extremely helpful recently. They are currently giving very solid support. 

The primary benefit I see is that most of the people who are doing support for Oracle VM come from database and virtualization backgrounds, and they sit together. If you have a problem with a database, since it's virtualized, they'll know exactly how to triage it.

So far the response is good. Our team never comes back and says Oracle is giving us a hard time.

The guys I work with are not too keen with the Oracle support. They tend to find their own solutions.

To be honest, I never ask for support. I try to solve myself. I'm a kind of an old hacker. I've used Linux from the beginning so I decide to solve problems myself. 

I would give technical support a rating of 8/10. Most of the calls I placed with Oracle for support were handled as expected.

The technical support is not perfect. 

The customer service was good.

The Oracle technical support is very good.

7/10

7/10

I've never had to contact them.

The tech support is good. 

We reached out to tech support via email, and they responded to our inquiries.