PagerDuty Reviews

4.7 out of 5 stars
 (3)
Anonymous avatar x80
Real User
Staff Product Manager at a software R&D company with 1,001-5,000 employees
Nov 13 2016

What is most valuable?

Obviously, scheduling the calls is a valuable feature. We have a feature where there were three calls: primary one, primary two and primary three. If this guy doesn't pick up, it will respond a certain way; that's the most valuable feature. We use it on the weekends. If some customer escalates, I'll get a page, if my manager doesn't pick up. That's one of the... more»

What needs improvement?

I would like to see them increase the content base and add integrations with different systems, for example, with ZenDesk or Slack; if it could integrate more with those types of systems. We use ZenDesk; I’d like to link this to ZenDesk. I’d like more integration points.
Anonymous avatar x80
Real User
Technical Client Support at a financial services firm with 1,001-5,000 employees
Jun 13 2016

What is most valuable?

We email in, and Pager Duty finds the person on-call, alerts and escalates.

How has it helped my organization?

Faster reaction times to respond to a set alert that we have designed to be classed as a Wake Up call.

What needs improvement?

They need to sort out the date / time function when the time zones switch over from Normal to Daylight savings, and vise versa. NOT all countries swap at the same time, thus everything is off by 1 hour until everyone is back in the correct... more»

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Anonymous avatar x80
Real User
Agile PLM Practice Lead at a tech services company with 51-200 employees
Nov 20 2017

What do you think of PagerDuty?

Valuable Features Notification is the most valuable feature. • Improvements to My Organization It allows us to provide better customer support. • Room for Improvement I would like to see more content in the notification messages; although, that might be a configuration on our end. • Stability Issues We have never had any stability issues. • Scalability Issues It has scaled well for our needs. • Customer Service and Technical Support I've opened one support ticket. They were very responsive; answered within a few hours. • Other Solutions Considered I can't help with this. I wasn't involved in the selection. • Other Advice I would say look at PagerDuty. Look around, because I didn't. But it is definitely a good option. We didn't really do any...

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What is PagerDuty?

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

PagerDuty customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

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