PagerDuty Operations Cloud Always On

How has the fact that the solution is always on, with no scheduled maintenance-windows or downtime, affected your operations?

Ashish  Paikrao - PeerSpot reviewer
Cloud Infrastructure Engineer at Pathlock
We operate our services 24/7, generating alerts as we monitor our infrastructure around the clock. There are three products involved in this process. The first one is Site Twenty-One, responsible for monitoring our cloud infrastructure. If anything goes wrong in the cloud or on our infrastructure, Site 24/7 generates an alert. This alert is then sent to PagerDuty, which processes the alert and notifies someone from our IT team, cloud team, or application support team. Simultaneously, it creates a ticket in a ticketing tool like Freshdesk, Jira, or ServiceNow.
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