The initial setup is a simple process. We just want to integrate our ticketing tool with the alerting tool, like PagerDuty, as an alerting tool. From PagerDuty, we would like to generate alerts in some ticketing tools, like Jira or ServiceNow. So we were looking for that solution, so we opted for PagerDuty.

I did not get involved in the setup. I can't speak to how easy or difficult the process was. 

I rate PagerDuty eight out of 10 for ease of setup. It's straightforward. I could easily train a member of my team to handle the administration. It is efficient and easy to use. 

It has always been straightforward.

The initial setup is straightforward.

The initial setup was really easy. We just went in there and clicked a couple buttons, then away we went. 

Anytime you need to set something up, the initial setup is great, quick, and easy. It's when you get into some of the nuances, like rostering, where you have to take a person out of a roster, then put them back in. That sometimes adds a bit of complexity. However, the initial setup was one of the things that sold us on it since it was so quick and easy. That is because it is a SaaS-based solution.

When we initially started it, it was like me fiddling around on one weekend. I said to the guys, "Look, I've got this going," then it pretty much went from there. So, it might have been an hour at the most. It did not take long at all.

I wasn't involved when they implemented PagerDuty, but I don't think the company had to implement anything here. It's a SaaS service and the integrations are through integration keys, and that is something I do for each project. It's simply that you have service, you can log in, and do what you want to do.

They just gave us the license key, we got access, and we brought our team into PagerDuty by sending them each an email to log in.

The integrations with our monitoring tools took five minutes. It's very easy. And they have a lot of integrations. If you have a specific tool that you need to integrate with, you can always use their email integration, where your tool will send an email to a specific address and PagerDuty will fire the alarm.

And we don't need to maintain PagerDuty. It's a SaaS service so the only thing we need to do is create a schedule and, if there is a new integration, to set up the integration. It's not something that you need to be doing every day.

The initial setup is straightforward.

The initial setup was not very difficult. It took us about four months to set it up because we were trying to make PagerDuty fit to the best possible use cases that we had. We also had quite a number of alerts to move.

I'd rate the initial setup process at three out of five.

The setup is straightforward and there is no real deployment because the solution is ready to operate immediately. 

We only need to manage integration to the solution. 

The initial setup of PagerDuty is easy. It only takes one day to set up.

PagerDuty was deployed before I joined the company. Finding the information about what I wanted to do was complex, but it was straightforward once I found what I needed. Overall, it has been a fairly easy solution to use and maintain. 

The initial setup can be difficult for those without experience in onboarding.

It depends on the complexity of the environment a customer has. If a customer only wants to track one application, then it's just a straightforward integration. If a customer wants to set up the tool at an enterprise level, there should be a real plan that requires having discussions with all the teams. We need to build a plan and then methodically integrate all the tools one by one. It's not always complex, but better planning helps in configuring these tools properly. In most of the scenarios, it provides us the integrations that are readily built, and we have successfully configured it in most of the customer environments. Overall, I would rate its setup a 4 out of 5.

I rate the ease of setup an eight out of ten. The product is deployed on the cloud. It took us a few hours to deploy the tool.

I was involved in the initial setup of PagerDuty in my previous company. Depending on how big your deployment — how many services you want, how many teams — it can get complex. But in general, it's simple. 

What is complex is to go from using PagerDuty as an instance manager and as a pager, to getting to the next level and the advantages that PagerDuty sells a lot: intelligence, analytics; the extra functionality that they add. That functionality comes with a high price. For me, that is the complex part. It's not the start, rather the hard part is to really get the most out of what PagerDuty offers.

Once I got a good understanding of how the system works and what needed to be configured, it was very straightforward. Adding new services and users, as well as implementing into our current systems, was very easy.

It wasn't that difficult to set everything up. It's pretty straightforward. You put in the servers, the names, who are the people we're contacting.

The initial setup is easy.

The initial setup was straightforward and it took us a few months for deployment. We did everything ourselves and now we have one person responsible for deployment and maintenance. 

It was pretty straightforward; it takes around two weeks to get done.

The initial set up of this solution is very straightforward. The product operates from a list of provided emails that are then included in error alerts. 

All of the configuration, including setting the level of escalations is done from the UI, and deployment only takes 10 to 15 minutes.

Back in the day, it was very simple. Other added in functions started to make it odd, but overall for what we use it for is it still straightforward.

It was straightforward. In basic terms, if you send PagerDuty an email, it will call you and read it to you. And if you use PagerDuty, so will your toaster.

Everything about it is very straightforward, and easy to get rolling with.

Easy to setup and follow.

A previous Sys Admin configured the system. By his account, it required no special knowledge to implement.

The initial setup was pretty simple and we did it within a matter of minutes.

I wasn't involved in the set-up.

Upgrades are straightforward; there are no major hassles.

Set up was straightforward as it integrated with SolarWinds right out of the box.

The initial setup was handled by our Ops team. We had no issues.

It was very straightforward. We had integrated the system with Zabbix. In fact, it was more complex on the Zabbix side of things to set it up.