PagerDuty Operations Cloud Other Solutions Considered

SR
Principal Architect at a energy/utilities company with 10,001+ employees

We did a detailed coverage to choose the right solution for us. We tried Everbridge, for example. In the end, we decided to go with PagerDuty.

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Syed Mohammad Arshad - PeerSpot reviewer
Vice President - Operations and Client Services at a financial services firm with 11-50 employees

I was not involved in the selection process. I started working on PagerDuty when it was already finalized. Solutions in that space have similar features, but we get  Atlassian products from the marketplace, so they are more accessible. The only issue we had was that the terms and conditions were a bit stringent on the PagerDuty side for the licensed product.

One of the members from the procurement team was trying to extend some licenses or there was some pricing discussion that was happening that they didn't consider. They were ready to renew, but there was some scenario where then we got a bit angry that they were not listening to what we wanted. I don't remember the exact circumstances. 

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DK
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees

Over the years, we have looked at other solutions: OpsGenie and VictorOps. There was another one, but they faded away. We were also using Pingdom at one point. Some of them are still a little bit green in this space. They're definitely coming up to speed.

So far, we're settled on PagerDuty because they were the leader and only one around at the time we were evaluating solutions. Since then, we've started looking at other products just to make sure that they're still on point with what we need.

The alerting functionality is not too bad. I have evaluated other competitive products for the way you can set different types of alerts, e.g., for non-critical or critical. PagerDuty will alert you differently based on those settings, which is an advantage that we like. It will also try multiple paths so you can set it up to email you the alert, send you an SMS, phone you, or just a push notification to your phone. One of those four mechanisms means the engineer will get notified one way or another. If that doesn't work, it automatically escalates to the next person in the alerting path.

We do have a project in the pipes for probably the beginning of next year to go through and do another review to make sure that the solution has everything there. We also want to do comparisons for what other options are available, make sure the pricing is still competitive, what's on offer, and so on.

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Buyer's Guide
PagerDuty Operations Cloud
March 2024
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
LS
VP of Engineering at a comms service provider with 201-500 employees

We have done some investigation internally, but nothing really serious. We looked at Opsgenie and VictorOps. We didn't see a reason to change. We trust PagerDuty.

The main pro, of course, of PagerDuty is that it is a full-featured application, with high trust. Many companies use it, big companies that trust it. This is definitely a big plus.

One of the reasons we stayed with PagerDuty was, of course, trust, but we also see the value of the added functionality that PagerDuty gives us. But if you don't get to use those — the things that are the differentiator for PagerDuty — then the cost starts to be quite high. You need to be completely in to be able to get the full advantage of PagerDuty. Competitors will give you a little bit less functionality, fewer luxury functions, but the cost is more accessible for the feature set that you really use.

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it_user386565 - PeerSpot reviewer
Sr Communications Analyst at a financial services firm with 501-1,000 employees

We have to look at other vendors. Yes, we did look at other vendors. I don't know which ones they were but they did stay with PagerDuty.

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NA
Cloud Engineer at a educational organization with 501-1,000 employees

We evaluated a few products earlier. We switched to PagerDuty Operations Cloud for ease of use and services.

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MM
Owner at IT Verke limited

We looked at some other options, including on-site servers, but decided to go with PagerDuty.

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it_user378300 - PeerSpot reviewer
Senior Network Analyst at a tech services company with 501-1,000 employees

Other text to voice products were evaluated but the combination of features is what stands out.

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it_user369435 - PeerSpot reviewer
Director of Product Support with 201-500 employees

We did, but I was not part of the team who did the evaluation. I do not have this information available.

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it_user375471 - PeerSpot reviewer
Systems Administrator at a tech company with 51-200 employees

VictorOps - a somewhat immature product at the time. Had most of the "big" features at a glance, but missed most of the details in actual use. Total lack of an API (at the time of our test, not sure if this is accurate to current) pushed us to PagerDuty.

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it_user521973 - PeerSpot reviewer
Agile PLM Practice Lead at a tech services company with 51-200 employees

I can't help with this. I wasn't involved in the selection.

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Buyer's Guide
PagerDuty Operations Cloud
March 2024
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.