PagerDuty Primary Use Case

Darrin Khan
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
We are a 24-hour online business. We use it for scheduling our on-call engineers and making sure that there is follow-the-sun or round-the-clock coverage for alerting and network operations. It ingests all our alert paths, i.e., anything that generates an alert of any description, such as, Splunk, AWS, and internal applications. We feed all our events into it, then it generates alerts which need a response from an engineer with a description. Another thing is it is built-in scheduling is pretty much hands-off for our on-call engineers unless somebody goes on holidays. That is the only time that we have to jump in there and make any changes. View full review »
reviewer1376676
VP of Engineering at a comms service provider with 201-500 employees
We mostly use it for our on-call engineers, for schedules, alerting, and critical alerts. And, of course, we use it for the management of an issue, so that people acknowledge the alerts, reassign them, etc. View full review »
Gilad Karmy
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees
The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that we define as critical. They are alerts where we need someone to get on a bridge or to start working on them during the night. Once such an alert is firing, it fires a PagerDuty alert and it triggers the current on-call who is scheduled in PagerDuty's schedule. The on-call person acknowledges the alert and looks into it to understand what is going on and to update, via PagerDuty, what the status is. The update will be sent to all the groups that are part of the PagerDuty schedule until the issue is resolved. We mostly integrate it with other monitoring tools like New Relic or Nagios, or we are using their email integration for on-call processes to page people in groups. We also use it for Sev 1 issues that are coming from alerts from New Relic or from Nagios or other monitoring systems. View full review »
Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
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Michael Maack
Owner at IT Verke limited
Our primary use case of this solution is for alarming and to mitigate threats in our organization. View full review »
Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,536 professionals have used our research since 2012.